GE Digital Energy 1018959 Operating Manual Download Page 18

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2.2.5

Service

command group

The

service

command group allows to enable/disable different services. Note that the local (serial)

connection cannot be disabled.

Command Parameters

Description

http-server

on | off

Enable/disable HTTP server (port:80)

Web server enabled

Web server disabled

https-server

on | off

Enable/disable HTTPS server (port:443)

Secure web server enabled

Secure web server disabled

ssh-server

on | off

Enable/disable SSH encryption (port:22)

SSH encryption enabled

SSH encryption disabled

NOTE

SSH encryption enables / disables both SSH (Secure

SHell) and SFTP (Secure FTP)

ftp-server

on | off

Enable/disable FTP server (port:21)

FTP server enabled

FTP server disabled

telnet-server

on | off

Enable/disable Telnet server (port:23)

Telnet server enabled

Telnet server disabled

makecert

sitename

Create new digital certificate for the HTTPS server (*)

sitename

The DNS name / IP address of the adapter

ssh-fingerprint

Show the SSH key fingerprint (*)

ssl-fingerprint

Show the web server digital certificate fingerprint (also
known as thumbnail) (*)

ca-fingerprint

Show the digital certificate fingerprint (also known as
thumbnail) for the CA Root Certificate (*)

showftp

Show FTP server info and connections

showlogin

Show detailed telnet/ssh login information

(*) Refer to the

Encryption

section for details.

Modifications reserved

Page 18/69

OPM_CNT_SNM_BAS_CRD_1GB_V014.doc

Operating Manual

SNMP/Web Adapter

Summary of Contents for Digital Energy 1018959

Page 1: ...ug in adapter P N 1019070 1 ph SNMP Web plug in adapter P N 23954 SP SNMP Web plug in adapter P N 1019071 1 ph SNMP Web external adapter GE Consumer Industrial SA General Electric Company CH 6595 Riazzino Locarno Switzerland T 41 0 91 850 51 51 F 41 0 91 850 51 44 www gedigitalenergy com GE imagination at work ...

Page 2: ... introduction of the RCCMD functionality 05 12 2008 1 3 Introduction of the Modbus TCP functionality 20 11 2009 1 4 Introduction of IEMi and eBoost 06 07 2010 COPYRIGHT 2010 by GE Consumer Industrial SA All rights reserved The information contained in this publication is intended solely for the purposes indicated The present publication and any other documentation supplied with the UPS system is n...

Page 3: ...the highest standards of quality will give you complete satisfaction Please read carefully the Installation Manual which contains all the necessary information about the installation of the adapters Thank you for choosing GE Distributed by Your service contact g GE Digital Energy General Electric Company CH 6595 Riazzino Locarno Switzerland Modifications reserved Page 3 69 OPM_CNT_SNM_BAS_CRD_1GB_...

Page 4: ...5 2 2 14 Log command group 26 3 WEB INTERFACE 27 3 1 INTRODUCTION 27 3 1 1 Supported browsers 27 3 1 2 Initial web access 27 3 1 3 Sample page 27 3 1 4 Saving the settings 28 3 2 NAVIGATION BAR 28 3 3 UPS SECTION 28 3 3 1 UPS Identification page 28 3 3 2 Battery page 29 3 3 3 UPS Status page 29 3 3 4 UPS Alarm page 30 3 3 5 UPS PMAD page 3 ph version ONLY 30 3 3 6 UPS Test page 30 3 3 7 UPS Contro...

Page 5: ...nality 45 6 2 RCCMD CLIENT RELAY 46 7 MODBUS TCP LICENSE REQUIRED 47 7 1 MODBUS TCP CONFIGURATION 47 7 1 1 Licensing 47 7 1 2 Configuration 47 7 2 MODBUS REGISTER MAP 48 7 2 1 Register addressing 52 7 2 2 Data Types 52 8 SECURITY 54 8 1 USER AUTHENTICATION AUTHORISATION 54 8 1 1 User Management 54 8 1 2 User class 54 8 1 3 Selective service activation 54 8 2 SERVICES ACCESS METHODS 55 8 3 ENCRYPTI...

Page 6: ...BLESHOOTING UPS CONNECTION 64 11 1 1 3 ph SNMP Web plug in adapter 64 11 1 2 1 ph SNMP Web external adapter 64 11 2 TROUBLESHOOTING LOCAL CONNECTION 64 11 3 TROUBLESHOOTING NETWORK CONNECTION 65 11 4 TROUBLESHOOTING WEB ACCESS 66 11 5 TROUBLESHOOTING DATE TIME NTP 66 11 6 TROUBLESHOOTING E MAIL NOTIFICATION SMTP 67 11 7 TROUBLESHOOTING NETWORK SHUTDOWN 68 12 CUSTOMER SUPPORT 69 12 1 FIRST LINE SUP...

Page 7: ...er network shutdown Modbus TCP slave license required Advanced security features 1 2 OVERVIEW 3 ph SNMP Web plug in adapter P N 1018959 Front panel User interface view Site Pro SG Series LP33 Series Reset RS 232 UTP 10 100 Active LAN UPS Reset RS 232 UTP 10 100 Active LAN UPS 1 4 3 2 Reset RS 232 UTP 10 100 Active LAN UPS Reset RS 232 UTP 10 100 Active LAN UPS 1 4 3 2 1 RJ45 Connector Ethernet con...

Page 8: ...W reset 5 RJ11 Connector Contact interface open collector output SP SNMP Web plug in adapter P N 23954 1 RJ45 Connector Ethernet connection 10Base T or 100Base TX 2 LEDs Ref specific section 3 RS 232 port Local console connection 115200 N 8 1 4 Reset button HW reset 1 ph SNMP Web external adapter P N 1019071 Net link Fault Active reset Front View 2 4 1 2 View 3 4 5 Reset RS 232 UTP 10 100 Active L...

Page 9: ...S LEDs The various front panel LEDs have the following meaning LAN Netlink Status Meaning Off No LAN connection detected On LAN connection established no communication Blink LAN connection established receive or transmit active UPS Fail Status Meaning Off OK No Fault On No UPS Connection Active Status Meaning Off Fault of device Blink Device OK No fault Modifications reserved Page 9 69 OPM_CNT_SNM...

Page 10: ...apters For more information on the UPS system please refer to the applicable Installation and User Manual Particularly refer to Safety Rules Warnings and Cautions as laid out in the cited document The knowledge of and FULL compliance to the safety instructions and the warning contained in the cited documents are THE ONLY CONDITION to avoid any dangerous situations during installation operation mai...

Page 11: ...terface can be accessed locally serial connection or remotely Telnet SSH 2 1 1 Local connection Local access requires a local computer connected to the adapter serial port using a straight serial cable Connect the SNMP adapter to a computer using a standard 1 1 serial communication cable Run a terminal simulator e g HyperTerminal on a PC running Windows Configure the terminal simulator as follows ...

Page 12: ...ombines user authentication with encryption to provide a higher degree of communication security In any case the user access rights are the same regardless of the service interface used Below is a sample SSH session using a popular SSH client putty Start the SSH client application putty exe o In the Host Name section specify the card hostname or the IP address o In the Connection Type section sele...

Page 13: ...oth username and password are case sensitive and are always specified in lower case By default only one user is defined with username and password set to ge and ge Depending on the user class not all commands and settings may be available 2 1 4 Saving the settings Apart from some network parameters most setting are immediately active However the adapter will revert to the last save settings at reb...

Page 14: ... current user password NOTE Password length is limited to 8 chars The command line interface may accept longer passwords although only the first 8 characters are significant ping hostname X X X X Ping IP address or hostname hostname fully qualified hostname X X X X IP address nvdefault Reset the configuration to factory default nvsave Save changes to non volatile memory nvdump Dump configuration f...

Page 15: ...to communicate what media technologies they support and then select the fastest mutually supported media technology Running this command shows the negotiated media speedduplex auto 100baseTx FD 100baseTx HD 10baseT FD 10baseT HD As most network devices SNMP Web adapters use an auto negotiation protocol to communicate what media technologies they support and then select the fastest mutually support...

Page 16: ...ddnssrv X X X X Add a DNS Server X X X X DNS server IP address NOTE In order to replace a DNS server address remove the DNS server first and then add the new one deldnssrv X X X X Delete a DNS Server X X X X DNS server IP address nslookup host server Test DNS settings address resolution host hostname server DNS server IP address optional RESULT Successful Server DNS server hostname Address DNS ser...

Page 17: ...ted to 8 chars The command line interface may accept longer passwords although only the first 8 characters are significant deluser name Delete a user name User to be deleted moduser user http telnet ftp access Modify services and access rights for a user user username for the new user telnet 1 access allowed 0 not allowed http 1 access allowed 0 not allowed ftp 1 access allowed 0 not allowed acces...

Page 18: ... on off Enable disable FTP server port 21 on FTP server enabled off FTP server disabled telnet server on off Enable disable Telnet server port 23 on Telnet server enabled off Telnet server disabled makecert sitename Create new digital certificate for the HTTPS server sitename The DNS name IP address of the adapter ssh fingerprint Show the SSH key fingerprint ssl fingerprint Show the web server dig...

Page 19: ...ime zone NOTE the time zone controls both the time difference with respect to GMT and the daylight saving settings As the time zone is specified as a Region Country pair selecting the correct time zone will ensure that the adapter computes the correct time settime MMDDhhmm CC YY ss Set the date time MM month DD day hh hour mm minute CC YY year ss seconds By running the tmzone command an interactiv...

Page 20: ...res authentication off E mail server does not require authentication email account user Set email server account user Username for e mail server authentication email passwd pwd Set email server password pwd Password for e mail server authentication smtp sendername sender Set the mail from header sender E mail address 63 chars max NOTE This may be a critical parameter as some SMTP servers require a...

Page 21: ...e managed node getcommunity community Defines the community name for receiving SNMP information GET community community name NOTE The get community name controls access to the SNMP Agent the community in the request must match the getcommunity parameter The default value is public setcommunity community Defines the community name for writing SNMP information SET community community name NOTE The s...

Page 22: ...nable disable send trap GE MIB function on Trap sending enabled off Trap sending disabled NOTE 3 ph version ONLY addtraptgt X X X X v1 v2 community port Add a trap address X X X X IP address of the trap target v1 v2 SNMP version optional default v1 community community name optional default public port port to which the trap will be sent optional default 162 NOTE Maximum 20 recipients can be define...

Page 23: ...ters is factory set to its ideal value and shall not be changed unless instructed to do so retrycount count Set retry count 1 ph SP version ONLY count Number of re connection attempts NOTE This parameters is factory set to its ideal value and shall not be changed unless instructed to do so serialbypass on off Enable disable the serialbypass functionality NOTE This command is offered for UPS servic...

Page 24: ...equences on the UPS operation that may affect the load Make sure you fully understand the effect on the UPS and on the load before injecting any of these commands Make sure that it is safe to perform the desired operation for both the UPS and the load 2 2 11 Rccmd command group The rccmd command group allows to configure the RCCMD Server embedded in the SNMP Web adapter Command Sub command Paramet...

Page 25: ...enabled off Floating point handling disabled Note A non standard floating point representation is used refer to the Modbus section of this manual for details 2 2 13 Events command group The events command group controls the alarm notification via traps and or e mail Command Parameters Description showevents Show the alarm notification configuration event row e mail trap en Configure the alarm noti...

Page 26: ...apters Command Parameters Description syslog Dump the System log to the console upslog Dump the UPS log to the console logdump Dump the System and UPS log to the FTP area clearlog Clear the UPS event log Modifications reserved Page 26 69 OPM_CNT_SNM_BAS_CRD_1GB_V014 doc Operating Manual SNMP Web Adapter ...

Page 27: ...address in the web browser URL field to access the web interface Either the adapter IP address or the hostname can be used DNS resolution of the hostname must be ensured in the latter case You will be presented with the web server initial page Note that authentication username password pair can be required The only user configured by default is the supervisor with username password set to ge and g...

Page 28: ...MAD pages are part of the UPS monitoring section These pages allow to remotely access the UPS status and measurements Please note that each specific UPS model may implement a subset of the available measurement data not available for the specific UPS is marked as N A The Test Control and Config pages are part of the UPS control sections Once again the supported command and configuration options de...

Page 29: ...ry flowing from to the battery in Amperes Battery Temperature The ambient temperature of the UPS batteries in C Battery Ripple The RSM ripple on the DC link in Vrms 3 3 3 UPS Status page The UPS status page shows the following information for each of the input output bypass lines Parameter Name Description Frequency Line frequency in Hertz Voltage Line RMS voltage in Volts Current Line RMS current...

Page 30: ...pported alarms depend on the specific UPS model For the meaning of each specific alarm refer to the relevant UPS documentation 3 3 5 UPS PMAD page 3 ph version ONLY This page presents diagnostic related readings from UPSs implementing the PMAD Preventive Maintenance and Advanced Diagnostic functionality These include the following Parameter Name Description Life Time The remaining time before a ch...

Page 31: ...after the shutdown Caution These commands may switch off the UPS output therefore leaving the load with no power Make sure you fully understand the effect on the UPS and on the load before injecting any of these commands Make sure that it is safe to perform the described operation for both the UPS and the load 3 3 8 UPS Config page The page lists the main UPS configuration parameters Normally thes...

Page 32: ...ost can be configured for scheduled activation Particularly the user may define time intervals when the system will operate in high efficiency mode for weekdays Saturday to Friday These intervals are defined by Start Time The hour of the day after which high efficiency operation is enabled High efficiency operation is enabled until the following Stop Time is reached the Stop Time of the same day i...

Page 33: ...ternal reference via NTP protocol 3 5 3 RCCMD page This page shows the current configuration for the Network Shutdown RCCMD functionality The various RCCMD clients are listed with three action buttons Edit edit the RCCMD Client configuration Test send an RCCMD Test Message to the Client Del delete the RCCMD Client New RCCMD Clients can be added with the Add button The page to Add Edit RCCMD client...

Page 34: ...This page allows the currently connected user to modify its password Clearly this page only allows modification to the current users The account of other users can be managed only by the uspervisor users in the User section NOTE The password length is limited to 8 chars 3 5 6 Configuration page In this page the SNMP Web adapter configuration file is shown in a text area The configuration file can ...

Page 35: ...ws to configure up to 20 recipients of SNMP traps The most relevant settings are the following Parameter Name Description Trap destination IP address of the trap target Community Community name optional default is public V2 Controls SNMP trap version If unchecked v1 traps are sent default If checked V2 traps are sent Port Port to which the trap will be sent optional default 162 3 6 3 Alarm notific...

Page 36: ...is page is used to configure the alarm notification via trap and or e mail Every alarm is listed and the user may enable the notification via trap and or e mail upon alarm de activation Further to this alarm handling can be enabled disabled through the Enable checkbox When disabled an alarm occurrence is totally filtered the alarm will never appear active it will not be reported by any mean and it...

Page 37: ... 100baseTx HD 10baseT FD and 10baseT HD Service enable disable the various service interfaces provided over the network CA Root Certificate link to the Certification Authority root certificate for download an installation in the Trusted CA repository on the selected browser Refer to the Encryption section for details 3 10 SAVE SECTION This section allows to save the current settings to non volatil...

Page 38: ... 1 geUPS 1 iso 1 org 3 dod 6 internet 1 mgmt 2 mib 2 1 upsMIB 33 private 4 enterprises 1 imv 818 geHardware 1 geUPS 1 RFC1628 MIB is available in the upsMIB group Additional UPS information is available in the GE MIB under the geUPS group limited to the 3 ph SNMP Web plug in adapter 4 2 RFC1628 MIB OBJECTS The SNMP Web adapters support the following RFC1628 Objects OIDs TRAPS ALARMS upsIdent Group...

Page 39: ...AfterDelay upsStartUpAfterDelay upsRebootWithDuration upsAutoRestart UpsAlarmBypassBad UpsAlarmOutputOffAsRequested UpsAlarmUpsOffAsRequested UpsAlarmChargerFailed UpsAlarmUpsOutputOff UpsAlarmUpsSystemOff UpsAlarmFanFailure UpsAlarmFuseFailure UpsAlarmGeneralFault UpsAlarmDiagnosticTestFailed UpsAlarmCommunicationsLost UpsAlarmAwaitingPower UpsAlarmShutdownPending UpsAlarmShutdownImminent UpsAlar...

Page 40: ...ts Objects marked with do not have a RFC1628 correspondence OIDs TRAPS ALARMS upsIdent Group upsIdentManufacturer upsIdentModel upsIdentUPSSoftwareVersion upsIdentAgentSoftwareVersion upsIdentName upsIdentAttachedDevices upsIdentsUPSSerialNumber upsIdentComProtVersion upsIdentOperatingTime uspBattery Group upsBatteryStatus upsSecondsOnBattery upsEstimatedMinutesRemaining upsEstimatedChargeRemainin...

Page 41: ...rm Group upsAlarmsPresent upsAlarmMaskA upsTest Group upsTestID upsTestSpinLock upsTestResultSummary upsTestResultsDetails upsTestStartTime upsTestElapsedTime upsAlarmTestInProgress upsAlarmReceptacleOff upsAlarmHighSpeedBusFailure upsAlarmHighSpeedBusJACRCFailure upsAlarmConnectivityBusFailure upsAlarmHighSpeedBusJBCRCFailure upsAlarmCurrentSharing upsAlarmDCRipple Once again some objects may not...

Page 42: ...adapter can be forced to operate in one specific mode instead of autonegotiating 5 2 TCP IP CONFIGURATION TCP IP configuration refers to the settings needed by an SNMP Web adapter to operate in a TCP IP network The selection of the boot method is critical for successful SNMP Web adapter configuration The SNMP Web adapters support the following boot methods Static IP BOOTP DHCP The default configur...

Page 43: ...se the functionality of other network services as an example some services may require reverse DNS Therefore make sure the DNS is correctly configured especially when a manual configuration is selected 5 4 HOSTNAME The SNMP Web adapter is configured with a hostname a fully qualified domain name for the adapter The adapter will always include this information in the relevant communication to the DH...

Page 44: ...d description of the installation and configuration steps is out of the scope of this document for details please refer to the applicable product documentation User Manual However there are a few general recommendations First of all the RCCMD Client software is a licensed software A license code can be used for only one installation If more servers are to be included in the shutdown process more l...

Page 45: ...ers with their hostname it is strongly recommended to specify their IP addresses even if DNS hostname resolution is configured The network shutdown may fail if the DNS server is not available or unreachable The entire network infrastructure including routers switches hubs etc must be powered by the UPS Otherwise it may not be possible to reach all clients during Network Shutdown 6 1 4 RCCMD Shutdo...

Page 46: ...ses rccmd s a 191 168 200 5 rccmd s a 191 168 200 6 the list can be continued At last force shutdown of the local machine ExitWin exe shutdown force CLS This procedure can also be used for a low number of RCCMD servers as it may be easier to configure the Network Shutdown this way rather than through the SNMP Web adapter especially when a number of servers need to be shutdown simultaneously Clearl...

Page 47: ...epted Modbus TCP authorised Enter nvsave cmd to save the configuration It is recommended to promptly save the configuration If the configuration is not saved at reboot the adapter will revert to the last saved configuration and Modbus TCP will be disabled to re enable enter the License Key once again Once a valid License Key is entered the Modbus TCP functionality is unlocked and all applicable co...

Page 48: ...2 BYTE Number of Output Lines The number of UPS output lines 1 3 This value implicitly indicates the output measures that can be read from the Modbus Registers 30X03 BYTE Number of Bypass lines The number of UPS bypass lines 1 3 This value implicitly indicates the output measures that can be read from the Modbus Registers 30X04 BYTE Output Source The actual source of the Output Power 1 other 2 non...

Page 49: ...ater of the percent load of true power capacity and the percent load of VA 30X50 30X51 FLOAT Output Voltage L3 The present output voltage RMS value Units Volts 30X52 30X53 FLOAT Output Current L3 The present output current RMS value Units Amp 30X54 30X55 FLOAT Output Power L3 The present output true power Units Watts 30X56 30X57 FLOAT Output Percent Load L3 The percentage of the UPS power capacity...

Page 50: ...test indicates a failure 10X20 upsAlarmCommunicationsLost A problem has been encountered in the communications between the agent and the UPS 10X21 upsAlarmAwaitingPower The UPS output is off and the UPS is awaiting the return of input power 10X22 upsAlarmShutdownPending A Shutdown countdown is underway 10X23 upsAlarmShutdownImminent The UPS will turn off power to the load in less than 5 seconds th...

Page 51: ...oad disconnected 10X47 upsStatusResetLoadOff The load is not supplied and special action has to be performed prior to be able to restart 10X48 upsStatusLoadOff The load is not supplied 10X49 upsStatusBoostMode Boost mode 10X50 upsStatusBuckMode Buck mode 10X51 upsStatusIemModeIsOn IEM Intelligent Energy Management mode is active 10X52 upsStatus5thFilterIsOn 5th order harmonic filter is inserted SC...

Page 52: ... s and is expressed as 2 complement The valid range is 127 127 It is transmitted first The mantissa occupies the rightmost 24 bits LSB s and is also expressed as 2 complement The range is 223 223 1 The floating point is implicitly assumed to be placed after the LSB Integers value in this range can simply be expressed leaving the exponent 0 Fractional numbers in the range 32768 32768 can be express...

Page 53: ... 8exponent2 12800 x 2 8 50 0 Output Power 1370 Watts exponent 0 integer value mantissa 1 370 05 5Ah coded value 00 00 05 5A 00 00 05 5A 00 05 5A h 1370 mantissa 00 h 0 exponent 1370 x 20 1370 2 The exponent is expressed as 2 complement Modifications reserved Page 53 69 OPM_CNT_SNM_BAS_CRD_1GB_V014 doc Operating Manual SNMP Web Adapter ...

Page 54: ...he console or the web interface NOTE Only the supervisor user can create new users To create a new user the following information shall be specified Username password User class access rights Available services 8 1 2 User class Users are divided in three separate classes based on access rights Supervisor Predefined user it can be renamed but not deleted it cannot be created only one supervisor use...

Page 55: ...encryption for protecting data confidentiality and integrity and particularly the following SSH Secure Shell SFTP SSH File Transfer Protocol HTTPS In this context encryption is based on public key cryptography schemes Normally the SNMP Web adapters will be delivered already configured with all applicable keys and certificates should the adapter miss these information it will generate them at first...

Page 56: ...ey pub v1 RSA It can be seen in the above example that the fingerprint shown by SSH matches the RSA key for SSH v2 on the ssh fingerprint output The SNMP Web adapter supports both version 1 and version 2 of the SSH protocol It is recommended to use SSH v2 if possible as SSH v1 is generally considered obsolete On the other hand SFTP is a file transfer protocol providing secure transfer It is used i...

Page 57: ...ecks are substantially the following The client verifies that the issuing Certificate Authority CA is on its list of trusted CAs The client checks the server s certificate validity period Further to this the client may compare the actual DNS name of the server to the DNS name on the certificate though this last point may be browser dependent Below is a sample of the results of these checks when br...

Page 58: ...can be installed in the trusted CA repository NOTE It is not mandatory to install the CA Root Certificate installing it will prevent the browser from generating a security warning message Finally the server certificate s common name will not match the DNS name or the IP address of the SNMP Web adapter Although the communication is secure with the adapter controlling the access to the web interface...

Page 59: ...ice configuration must remain secret in order to provide an efficient security protection If this information becomes public the entire authentication method loses effectiveness 8 4 3 User Service management As shown above the SNMP Web adapters offer advanced user management features by offering different access rights and allowing selective activation of services It must be noted that every runni...

Page 60: ...e console interface either local or remote This functionality is only meant to be used for obtaining service access to the UPS and as such is subject to some limitations Particularly it is recommended that the end user does not activate it as the adapter will signal a Communication Lost alarm In case the serial bypass is accidentally enabled it can be disabled with full adapter operation restored ...

Page 61: ...age of the UPS rating the threshold can be set to a value between 5 and 100 Setting it to 1 disables the functionality Default value 15 load_alert_time 1 1 500 This command controls the time that the SNMP Web adapter will maintain active the UpsLoadAlert notification Once the configured time is expired the notification is reset The parameter is expressed in minutes it can be set to a value between...

Page 62: ...lity for upgrading the OS kernel This procedure works similarly to the application SW upgrade however there are a few differences Kernel binary file is to be transferred using binary FTP transfer The actual upgrade is started by injecting the kernel_upgrade command over the console interface In case of failures during the upgrade the effects on the SNMP Web adapter interface may be even more sever...

Page 63: ...ters maintain a log of the user activity System log and a log of UPS alarms UPS log The logs can be accessed over the web interface Log section or over the console interface syslog and upslog commands The logs can also be stored in a file and downloaded from the adapter In order to download the log files inject the logdump command at the console This will create ups log and sys log in the FTP area...

Page 64: ...ally provided with the UPS Note that two types of communication are possible Intelligent serial communication use VIC 23 or IMV I cable or straight 1 1 serial cable Contact interface communication use VIC 25 or IMV C serial cable The actual cable to be used will depend on the actual UPS make and model refer to applicable UPS documentation and accessories In any case make sure the proper cable is u...

Page 65: ...Y N Ping card from a network PC Ping OK Y Ping network node from adapter Ping OK Verify TCP IP settings N Verify if required service is running Service running N Verify user credentials and rights Request admin to enable start the required service Credentials service OK Restart Card N Y Request admin to amend user configuration Problem Fixed Y N OK Contact support If the adapter and the relevant n...

Page 66: ...of these checks fails the browser will issue a security alert The Encryption section explains out to download the CA Root Certificate for installation in the browser trusted CA repository 11 5 TROUBLESHOOTING DATE TIME NTP When NTP server connection is configured and enabled the SNMP Web adapter will periodically re synch its internal date and time settings with the NTP server Should you experienc...

Page 67: ... adapter SNMP server configuration OK N N E mail notification E mail OK Check SMTP server operation telnet my smtp server smtp Server OK Resolve SMTP server issues Y N OK Y N Ping SMTP server from the adapter Ping OK Y Send test e mail GEDE sendemail test Email OK Verify TCP IP settings Y Check adapter SNMP server configuration OK If the adapter and the SMTP server belong to different subnets chec...

Page 68: ...RCCMD Client The network configuration of the devices can be critical It is highly recommended to assign static IP addresses to the involved devices SNMP Web adapter and RCCMD Clients In a DHCP environment the DHCP Server should be configured to always assign the same address to these devices It is also recommended to identify the nodes with their IP address rather than their hostname otherwise th...

Page 69: ...your local GE distributor for problems with the installation of the product or its use 12 2 INTERNET On line support available on request Internet access required 12 3 WWW SERVER We have a WWW server running at www gedigitalenergy com With your favourite web browser you can access the latest information from GE and download updates and manuals for this product ...

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