Chapter 6
Support
61
Troubleshooting tips
The following tips can help you troubleshoot
common DisplayKEY issues.
DisplayKEY is expired
If your DisplayKEY is expired, you need to
update it. There are three ways to update your
DisplayKEY:
•
Place your DisplayKEY in the cradle
each night to perform an automatic
eSYNC.
•
Perform a manual eSYNC.
•
Go to the KIM website or call KIM
voice access to get an update code.
For more information on updating your
DisplayKEY, see
Chapter 3,
Updating
on
page 23.
Cannot eSYNC
If you cannot perform an eSYNC, follow these
steps:
1. Verify that your cradle is connected
properly. If your cradle connects to KIM
Summary of Contents for DisplayKEY
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