GE Security DisplayKEY Pocket Manual Download

Page: 67 / 84

Chapter 6

Support

This chapter provides information to help
you troubleshoot problems and contact
technical support in case you need assis-
tance with your DisplayKEY.

In this chapter:

Before calling support

. . . . . . . . . . .60

Troubleshooting tips

. . . . . . . . . . . . .61

Error codes

. . . . . . . . . . . . . . . . . . . .65

Technical support

. . . . . . . . . . . . . . .73

Summary of Contents for DisplayKEY

Page 1: ...1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 ENTER ENTER DisplayKEY DisplayKEY Pocket Guide BACK ...

Page 2: ...ed use Use this product only for the purpose it was designed for refer to the user documentation For the latest product information visit us online at www gesecurity com FCC compliance Part 15 information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection aga...

Page 3: ...u will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If it does you will be noti fied in advance in order for you to make necessary modifica tions to maintain uninterrupted service If your home has speciall...

Page 4: ...ized persons Each party in possession of a key whether such key is being actively used or not shall abide by the following conditions a To keep the key in such party s possession or in a safe place at all times b Not to allow the PIN for the key to be displayed on or attached to the key for any purpose whatsoever or to be disclosed to any third party c Not to lend or otherwise transfer the key to ...

Page 5: ...l property the prior written authorization to install or use a keybox must be obtained from the property owner as well as from any tenant s in possession of the property if applicable Extreme care shall be used to ensure that all doors to the listed property and the keybox are locked All owners and or tenant s of real property shall be informed that the keybox is not designed or intended as a secu...

Page 6: ...DisplayKEY Pocket Guide vi ...

Page 7: ... system 4 DisplayKEY overview 5 Navigation 6 Audio tones 8 Battery 9 Chapter 2 Cradle 11 Cradle setup 12 Analog phone line connection 14 Open Internet connection 17 Charging your DisplayKEY 20 Chapter 3 Updating 23 eSYNC 24 Automatic eSYNC 24 Manual eSYNC 25 eSYNC phone number 26 Manual update 28 ...

Page 8: ... 33 Releasing the shackle 36 Timed access 37 CBS codes 39 Cooperating systems 40 Chapter 5 Showing activity 43 Viewing showing activity 44 ShowingValue 44 KIM voice access 55 Reading a KeyBox 56 Chapter 6 Support 59 Before calling support 60 Troubleshooting tips 61 Error codes 65 Technical support 73 ...

Page 9: ... and detailed instructions explaining how to connect your cradle and charge your DisplayKEY how to update your DisplayKEY how to access KeyBoxes and how to view showing activity for your listings There is also information describing how to contact technical support if you have questions or concerns ...

Page 10: ...is document Bold Menu items and buttons Italic Emphasis of an instruction or point special terms File names path names windows panes tabs fields variables and other GUI elements Titles of books and documents Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses ...

Page 11: ...ins the Supra KeyBox system and provides an overview of your DisplayKEY including navigation interpreting the audio tones and charging the battery In this chapter Supra KeyBox system 4 DisplayKEY overview 5 Navigation 6 Audio tones 8 Battery 9 ...

Page 12: ...operties To show a listing you must access the keys inside the KeyBox placed on the listing DisplayKEY The DisplayKEY allows you to access Supra KeyBoxes and keeps track of the KeyBoxes it has opened DisplayKEY cradle The DisplayKEY cradle updates your DisplayKEY and charges the battery KIM KIM the KeyBox Information Manager is the network that maintains all DisplayKEY and KeyBox data ...

Page 13: ...se the numbered keypad to enter codes into the DisplayKEY Figure 1 DisplayKEY Infrared IR Port Uses infrared technology to communicate with the Supra iBox Down arrow Navigates menu options or backspaces when entering codes KEY UPDATED FOR 10 28 05 Enter button Turns on your DisplayKEY or selects a menu option LCD screen Displays messages and codes Numbered buttons Enters codes Up arrow Navigates m...

Page 14: ...ccess a KeyBox to obtain the listing key RELEASE SHACKLE Release the KeyBox shackle READ KEYBOX Display the activity information stored in a KeyBox PROGRAMMING Program a KeyBox for timed access or 24 hour access MANUAL ESYNC Initiate an eSYNC to update your DisplayKEY REVIEW MESSAGES View messages from your broker association or Supra ESYNC PHONE View or change the phone number your DisplayKEY use...

Page 15: ...LCD screen in dim lighting After the DisplayKEY is turned on you can activate the backlight by holding down the Enter button for two seconds To preserve battery power the DisplayKEY shuts down when not in use INPUT UPDATE OR CBS Enter an update or CBS code ERROR CODES View recent error codes for troubleshooting BATTERY STATUS Display the battery charge level in the DisplayKEY CLEAR IBOX LISTING DA...

Page 16: ...splayKEY keypad 2 beeps Searching for a KeyBox 4 beeps Operation complete Series of beeps Communicating with a KeyBox 1 buzz Error See Error codes on page 65 in Chapter 6 for assistance diagnosing the error 2 buzzes Low battery 3 buzzes Your DisplayKEY is no longer usable Call Support to determine if your key needs to be reprogrammed or replaced ...

Page 17: ...time you place the DisplayKEY in the cradle You can check the battery status any time by selecting the BATTERY STATUS menu option If the battery is low the DisplayKEY alerts you by emitting two buzz tones Place your DisplayKEY in the cradle for at least four hours to fully charge it The DisplayKEY battery cannot be overcharged ...

Page 18: ...DisplayKEY Pocket Guide 10 ...

Page 19: ...his chapter provides instructions for setting up your DisplayKEY cradle and charging your DisplayKEY In this chapter Cradle setup 12 Analog phone line connection 14 Open Internet connection 17 Charging your DisplayKEY 20 ...

Page 20: ...radle setup The DisplayKEY cradle charges and updates your DisplayKEY The cradle communicates with your DisplayKEY through the contacts at the top of the cradle Figure 2 Figure 2 DisplayKEY cradle Cradle light DisplayKEY contacts ...

Page 21: ... the cradle light is red a process called eSYNC is occurring During the eSYNC process the cradle connects to KIM to update your DisplayKEY upload access information and receive messages Before your cradle can connect to KIM it must be connected to a power source and either a phone line or open Internet connection Follow the setup instructions for the type of cradle you have CAUTION Do not remove t...

Page 22: ...e provided phone cord into either of the two phone ports on the back of the cradle see Figure 3 on page 15 2 Insert the other end of the phone cord into an open analog phone line 3 Insert the provided AC adapter into the AC connector and plug the cradle into an electrical outlet CAUTION Do not connect the cradle to a digital phone line This could result in damage to both your cradle and your telep...

Page 23: ...one ports If you do not have an open phone line follow these steps to share the line with your telephone 1 Unplug your existing phone cord from the wall jack and plug it into either of the phone ports on the back of the cradle AC connector Phone ports ...

Page 24: ...cket Guide 16 2 Plug the phone cord provided with your DisplayKEY into the remaining open port on the cradle and connect the other end to the phone jack in the wall Figure 4 Figure 4 Shared connection with telephone ...

Page 25: ...cally Follow the onscreen instructions to install the cradle software Note Windows XP users may encounter one or more Software Installation Warning messages during the installation Click Continue Anyway if you encounter this message 2 When prompted by the wizard set up the cradle Insert the provided AC adapter into the AC connector and plug the cradle into an electrical outlet Use the provided USB...

Page 26: ... instructions for your operating system to install the driver for the cradle Windows 2000 Windows automatically installs the driver Windows XP The Found New Hardware Wizard opens Follow the onscreen instructions to install the driver When prompted to perform a Windows update to search for the software select RESET ...

Page 27: ...cradle installation 5 Perform a manual eSYNC to verify that the installation was successful Turn on your DisplayKEY by pressing the Enter button Scroll to the MANUAL ESYNC option and press Enter then place your DisplayKEY in the cradle You can connect up to five USB cradles to a computer at one time depending on USB port availability To add a cradle after the initial installation follow the instru...

Page 28: ...s set up you can begin charging your DisplayKEY Place the DisplayKEY in the cradle matching the contacts on the top of the key with the contacts on the cradle Make sure it is seated properly and that the cradle light is green Figure 6 Placing the DisplayKEY in the cradle ...

Page 29: ... least four hours before using it After the initial charge it only takes a few minutes a day to recharge your DisplayKEY during regular use We recommend placing your DisplayKEY in the cradle each night to ensure that it is updated and charged each day ...

Page 30: ...DisplayKEY Pocket Guide 22 ...

Page 31: ... how to update your DisplayKEY including how to perform an automatic or manual eSYNC change the eSYNC phone number and update your key manually In this chapter eSYNC 24 Automatic eSYNC 24 Manual eSYNC 25 eSYNC phone number 26 Manual update 28 ...

Page 32: ...turn on your DisplayKEY the screen displays a message indicating your key s update status If you forget to place your DisplayKEY in the cradle and miss an automatic eSYNC during the night you can perform a manual eSYNC at any time to update your key Automatic eSYNC Your DisplayKEY is programmed to automatically perform an eSYNC at a designated time each night between midnight and 6 a m During the ...

Page 33: ...d your showing activity into the KIM network To perform a manual eSYNC do the following 1 Press Enter to turn on your DisplayKEY 2 Scroll to the MANUAL ESYNC menu option and press Enter 3 Place your DisplayKEY in the cradle The cradle light turns green indicating that the DisplayKEY and cradle are connected When the cradle light turns red the cradle is connected to KIM CAUTION Do not remove the Di...

Page 34: ...mber If your DisplayKEY cradle connects to KIM through an analog phone line the phone number your DisplayKEY dials to perform an eSYNC is stored in the Key Up to two phone numbers can be stored in the DisplayKEY Your DisplayKEY uses the most recently entered number to dial KIM GE Security Support can provide you with the best phone number for your area Get assistance from Support before changing t...

Page 35: ...hone number or use the DisplayKEY keypad to enter a new phone number Press Enter to accept the new phone number If your area uses 10 digit dialing include the area code when entering the phone number Enter any dialing prefixes such as a 1 for long distance or a 9 to access an outside line The following special characters can be included in an eSYNC phone number pound asterisk and comma Check with ...

Page 36: ...date your DisplayKEY showing activity remains in your key until the next time you perform an eSYNC To obtain an update code from the KIM website do the following 1 Go to www supraekey com 2 Select Log on to KIM 3 Select the name of your association or MLS from the dropdown list 4 Enter your DisplayKEY serial number and four digit PIN code 5 Click Login 6 Select the Update Code link in the left col...

Page 37: ...e into the phone followed by the sign 4 KIM reads a list of options Press 1 on the phone for an update code To enter the update code into your DisplayKEY do the following 1 Press Enter to turn on your DisplayKEY 2 Scroll to the INPUT UPDATE OR CBS option and press Enter 3 Press 1 to select INPUT UPDATE 4 Enter the update code using the keypad and press Enter Four quick beeps indicate that the oper...

Page 38: ... an update code for the cooperating association or MLS after you have updated your DisplayKEY for your primary association or MLS Note The number of updates codes you can obtain from KIM before performing an eSYNC may be limited Contact your association MLS for more information ...

Page 39: ...ey container and the shackle how to activate timed access how to use the Call Before Showing feature and how to access KeyBoxes in cooperating systems In this chapter Accessing KeyBoxes 32 Releasing the key container 33 Releasing the shackle 36 Timed access 37 CBS codes 39 Cooperating systems 40 ...

Page 40: ...AEII KeyBox and the iBox Figure 7 Figure 7 Supra KeyBoxes AEII KeyBox The DisplayKEY communicates with the AEII KeyBox through the contacts on the front of the KeyBox The DisplayKEY fits into the recessed area on the front of the AEII AEII KeyBox iBox contacts infrared lens shackle ...

Page 41: ...nt of the iBox The distance should be less than a foot between the DisplayKEY and the iBox Direct sunlight can interfere with infrared communication so you may need to shade the area between the DisplayKEY and the iBox when you are accessing the key container Releasing the key container Follow these steps to access the listing keys inside a KeyBox Note Your DisplayKEY must be updated to access Key...

Page 42: ...splayKEY into the KeyBox matching the contacts on top of the key with the contacts on the KeyBox After a few seconds the key container drops Grasp the sides of the container and pull straight down to remove it iBox Point the top of your DisplayKEY at the iBox After a few seconds the key container unlocks Press up on the bottom of the key container within 30 seconds to remove it from the iBox If yo...

Page 43: ... and the iBox holds up to three Before closing the key container verify that all items are well inside and that the front is not bowing or bulging out If you are a listing agent always make sure you have a spare set of keys before you close the key container To close the key container turn it so that the compartment holding the keys is facing you Insert the key container into the bottom of the Key...

Page 44: ...a KeyBox follow these steps 1 Press Enter to turn on your DisplayKEY 2 Scroll to the RELEASE SHACKLE option and press Enter 3 Enter the four digit shackle code for the KeyBox and press Enter 4 Insert your DisplayKEY into an AEII KeyBox or point it at an iBox After a few seconds the shackle releases 5 Repeat steps 1 through 4 to completely remove the shackle from the KeyBox ...

Page 45: ...ing time from April to October the actual access hours are one hour later than the hours set in the KeyBox For example if a KeyBox is programmed for access from 8 a m to 9 p m standard time the actual access hours are 9 a m to 10 p m during daylight saving time To activate or deactivate timed access do the following 1 Press Enter to turn on your DisplayKEY 2 Scroll to the PROGRAMMING option and pr...

Page 46: ...eyBox shackle code and press Enter You have five minutes to program the KeyBox before your DisplayKEY powers down 5 Insert your DisplayKEY into an AEII KeyBox or point it at an iBox Four quick beeps indicate that the operation was successful ...

Page 47: ...ter the CBS code into your key before accessing the KeyBox To enter a CBS code do the following 1 Press Enter to turn on your DisplayKEY 2 Scroll to the INPUT UPDATE OR CBS option and press Enter 3 Press 2 to select INPUT CBS 4 Enter the CBS code and press Enter Once you ve entered the CBS code for a particular KeyBox into your DisplayKEY follow the standard procedure for releasing the key contain...

Page 48: ...e you permission to update your DisplayKEY for that area Your DisplayKEY may have been manufactured with cooperating areas already programmed into it If not you can take your DisplayKEY to your primary association MLS to have the cooperating areas programmed into it Once your key is programmed contact the cooperating association MLS to receive permission to update your DisplayKEY in their system I...

Page 49: ...ng areas If the cooperating system is not networked call the system s KIM voice access once a month to receive an update code for your DisplayKEY The date your DisplayKEY expires for the cooperating system is printed on the back of your key You must be updated for your primary system before you can get an update code for the cooperating system ...

Page 50: ...DisplayKEY Pocket Guide 42 ...

Page 51: ...plains how to view your DisplayKEY s showing activity including how to use the ShowingValue feature on the KIM website and how to read a KeyBox In this chapter Viewing showing activity 44 ShowingValue 44 KIM voice access 55 Reading a KeyBox 56 ...

Page 52: ...site request a report from KIM voice access or read your KeyBoxes to transmit the showing information to your DisplayKEY ShowingValue ShowingValue is a web application included in KIM that provides you with several enhanced showing features You can receive e mails automatically when you ve had a showing create customized showing reports and e mail updates to agents who ve shown your listings Showi...

Page 53: ... you ve added your KeyBoxes you will receive a message on your DisplayKEY after you eSYNC that indicates how many times your listings have been shown since your last eSYNC You can then go to the KIM website and view your showing activity in ShowingValue To add your KeyBoxes to your inventory follow these steps 1 Go to www supraekey com 2 Select Log on to KIM 3 Select the name of your association o...

Page 54: ...or No to view a list of KeyBoxes in your inventory Repeat Steps 6 and 7 to add more KeyBoxes Showing activity reports The ShowingValue Dashboard Figure 8 on page 47 provides a quick summary of the showing activity at your listings The Dashboard displays on the main page after you log on to KIM You can also access it by clicking Dashboard under ShowingValue in the left hand column of your screen Th...

Page 55: ...n click Save Now to activate the setting From your Dashboard Figure 8 click the View button for a detailed Showing Activity report that includes the date time of the showing showing agent KeyBox serial number listing number and listing address From the Showing Activity Report screen you can print or e mail the report Figure 8 ShowingValue Dashboard ...

Page 56: ...ngValue lets you receive e mail notifications for the following when showings occur at your listings when showing agents submit feedback about your listings when you want reminders to submit feedback about properties you ve shown and when listing agents send messages about listings you ve shown To opt in to receive e mails for any of these events do the following 1 Click the Settings link in the l...

Page 57: ...to receive an email box for each category that you want e mail notifications for Figure 9 3 For Showing and eFeedback notifications use the checkboxes and dropdown lists to specify the e mail frequency Figure 9 Opt in for showing e mail notifications ...

Page 58: ...l settings To save your personal e mail signature for e mails you send through ShowingValue enter your signature information in the Personalized Email Signature field and click Save Now E mailing showing agents You can e mail announcements or updates such as price reductions or rescinded offers directly to agents who ve shown your listings Only the agents who ve opted to receive listing update CAU...

Page 59: ...ect the listing by entering the KeyBox number or MLS number You can enter the KeyBox number manually or select it from the dropdown list 4 Select the date range for the showings at your listing Select a range from the dropdown list or select specify date range to enter your own dates Click Continue 5 A list of agents who ve shown the listing is displayed Select the agents you want to send an e mai...

Page 60: ...and click Send Now to send the e mail Viewing eFeedback eFeedback is information about a listing including the buyer s interest level how the buyer learned about the listing and if the price is within the buyer s range eFeedback sent by showing agents about your listings is displayed in the second row of your Dashboard Click the View button to generate a detailed eFeedback report that includes the...

Page 61: ... feedback to the listing in ShowingValue If necessary you can also edit eFeedback already received from a showing agent To add or edit eFeedback for a showing do the following 1 Click Actions under ShowingValue in the left hand column of your screen 2 Click Add or Edit eFeedback on Your Listing 3 Locate the showing record and click the Add or View Edit button 4 Use the dropdown menus to enter or m...

Page 62: ... including the date time listing number KeyBox serial number and listing address To respond to an eFeedback reminder follow these steps 1 Click the Respond button next to the showing record 2 Use the dropdown menus and Notes field in the Enter eFeedback screen to provide feedback to the listing agent 3 Click Send Now to send your feedback To ignore an eFeedback reminder click the Ignore button nex...

Page 63: ... code are required when you request the report To request an activity report from KIM do the following 1 Call KIM at 888 968 4032 2 Enter your three digit area code 3 On your phone keypad enter your DisplayKEY serial number and PIN code then press 4 Select option number 5 from the voice menu 5 Press 1 for a voice report or 2 for a faxed report Follow KIM s instructions to receive the report ...

Page 64: ...ur DisplayKEY To read a KeyBox perform these steps 1 Press Enter to turn on your DisplayKEY 2 Scroll to the READ KEYBOX option and press Enter 3 Press 2 to select NEW READ 4 Enter the KeyBox shackle code and press Enter 5 Insert your DisplayKEY into an AEII KeyBox or point it at an iBox Four beeps indicate that the read was successful The DisplayKEY screen displays the key serial numbers of showin...

Page 65: ...to display the agent s name and phone number on your DisplayKEY If you read an AEII KeyBox identify the showing agent by calling KIM voice access or going to the KIM website To identify an agent by calling KIM do the following 1 Call KIM at 888 968 4032 2 Enter your three digit area code into the phone keypad 3 Select the option from the voice menu 4 Enter your region number followed by the sign I...

Page 66: ... by visiting the KIM website do the following 1 Go to www supraekey com 2 Select Log on to KIM 3 Select your association or MLS from the dropdown list 4 Enter your DisplayKEY serial number and four digit PIN code 5 Click Login 6 Select Identify Keyholder in the left hand column of your screen 7 Enter the serial number of the agent you wish to identify then click Find The agent s name and associati...

Page 67: ...ovides information to help you troubleshoot problems and contact technical support in case you need assis tance with your DisplayKEY In this chapter Before calling support 60 Troubleshooting tips 61 Error codes 65 Technical support 73 ...

Page 68: ...cure between the cradle phone line and power cord Make sure the DisplayKEY is seated firmly in the cradle Reset the cradle by disconnecting the power cord for ten seconds If your DisplayKEY is not updated perform a manual eSYNC to update it If an operation fails verify that you are entering the correct code then try again If you cannot access a KeyBox call the the listing agent to confirm the time...

Page 69: ...date your DisplayKEY Place your DisplayKEY in the cradle each night to perform an automatic eSYNC Perform a manual eSYNC Go to the KIM website or call KIM voice access to get an update code For more information on updating your DisplayKEY see Chapter 3 Updating on page 23 Cannot eSYNC If you cannot perform an eSYNC follow these steps 1 Verify that your cradle is connected properly If your cradle c...

Page 70: ...on on your key Check to see if you need a dialing prefix such as a 1 for long distance or a 9 to access an outside line 3 Reset the DisplayKEY cradle see Cradle is not responding below for instructions Cradle is not responding If you place your DisplayKEY in the cradle and no lights illuminate on the cradle you need to reset the cradle Use one of the following methods to reset your cradle Disconne...

Page 71: ...to be jammed check to see if the listing keys are blocking the container If nothing seems to be preventing the container from closing do not force it Take the KeyBox to your association MLS for assistance Code forgotten or lost If you do not remember your PIN or KeyBox shackle code contact your association MLS for assistance Bad code timeout If you enter ten incorrect codes within a ten minute per...

Page 72: ...DisplayKEY Pocket Guide 64 and is ready for use To avoid a bad code timeout verify that you have entered the correct PIN or shackle code before repeating the procedure ...

Page 73: ... Enter The five most recent error codes are displayed Each entry is four characters long The first two characters indicate the error code and the second two indicate how many times that error occurred starting at 00 For example if your DisplayKEY screen displays 4000 0601 the most recent error is 4000 which indicates that error code 40 occurred once Prior to that error code 06 occurred twice See T...

Page 74: ... Modem error Reset cradle 05 Phone number error Check eSYNC phone number 06 No dial tone Check phone line 07 Phone line busy Perform eSYNC again 08 No answer Perform eSYNC again 09 eSYNC timed out Perform eSYNC again 10 Error flashing firmware Perform eSYNC 16 Update disrupted Perform eSYNC again 17 Abnormal eSYNC Perform eSYNC again 19 No phone line Check phone line 20 Phone line in use Perform e...

Page 75: ...yBox 26 Bad cookie Perform eSYNC 27 Key expired Update DisplayKEY 29 Command denied Call technical support 2A Unknown cookie Perform eSYNC 30 Real time clock crystal failure Replace DisplayKEY 35 Battery failure at power up Charge DisplayKEY 36 Battery failure during charging Charge DisplayKEY 38 Tracking full lockout Perform eSYNC Table 2 DisplayKEY error codes continued Code Description Solution...

Page 76: ...te code 3E Memory full for iBox read Perform eSYNC 3F Low battery in iBox Contact the listing agent 40 Key expired Update DisplayKEY 41 Security bad cookie lockout Perform eSYNC 42 Bad ID cookie Perform eSYNC 43 Bad config cookie Perform eSYNC 44 Not KeyBox owner Call association MLS 45 Invalid response Call technical support Table 2 DisplayKEY error codes continued Code Description Solution ...

Page 77: ...pport 5D IR communication error Try operation again 60 KeyBox failure Try operation again 61 Charge not started Update DisplayKEY 65 KeyBox read disallowed Call association MLS 67 Shackle code release refused Verify shackle code and try again 6B Read write permission denied Call technical support 71 Incorrect PIN Verify PIN code and try again Table 2 DisplayKEY error codes continued Code Descripti...

Page 78: ...nutes 76 Key not updated Update DisplayKEY 77 CBS does not match Verify CBS code 78 Permissions do not match Call technical support 79 System code does not match Call technical support 7A Access hour restriction Verify access hours 7B Key container timeout Wait ten minutes 7D Invalid update Update DisplayKEY 7E Empty log Call technical support Table 2 DisplayKEY error codes continued Code Descript...

Page 79: ...form eSYNC 92 93 A8 Too many digits Verify and reenter code A9 Lockout list error in KeyBox Call technical support AA Update code exception Verify and reenter update code AF Card zapped Replace DisplayKEY C2 KeyBox storage violation Call technical support D0 Obtain key operation restriction Update DisplayKEY Table 2 DisplayKEY error codes continued Code Description Solution ...

Page 80: ...tion restriction Verify and reenter the shackle code E1 Owner only violation Call technical support E2 Time access violation Verify timed access hours E3 On lockout list Call association MLS Table 2 DisplayKEY error codes continued Code Description Solution ...

Page 81: ...support Another great resource for assistance with your DisplayKEY is our training library available to all agents To access the library go to our website at the following location http www supraekey com In the left hand column of your screen click the Training link under the Related Services section Table 3 Technical support contact information Website http www supraekey com E mail suprasupport g...

Page 82: ...DisplayKEY Pocket Guide 74 ...

Page 83: ...s 40 cradle setup 12 analog phone 14 Internet 17 D DisplayKEY audio tones 8 battery 9 charging 20 error codes 65 menu options 6 navigation 6 overview 5 updating 24 E error codes 65 eSYNC automatic 24 manual 25 phone number 26 I iBox 33 K KeyBox 32 AEII 32 CBS codes 39 iBox 33 key container 33 reading 56 shackle 36 timed access 37 M manual eSYNC 25 update 28 ...

Page 84: ...7 P preface 1 R reading a KeyBox 56 release key container 33 shackle 36 S showing activity 44 ShowingValue 44 activity reports 46 adding KeyBoxes 45 eFeedback 52 e mail notifications 48 T technical support 73 timed KeyBox access 37 U updating DisplayKEY 24 ...

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