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TeleCraft

™

Hybrid Key Telephone Communication System

Features and Capabilities

Version 6.02

Models:
TC-308,

TC-616

TC-308-VM,

TC-616-VM

TC-616-NHR,

TC-616-NHR-VM

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Summary of Contents for TeleCraft TC-308

Page 1: ...TeleCraft Hybrid Key Telephone Communication System Features and Capabilities Version 6 02 Models TC 308 TC 616 TC 308 VM TC 616 VM TC 616 NHR TC 616 NHR VM...

Page 2: ...is typeface is used in all of the examples GENERAL COMPUTER TECHNOLOGY GCT MAKES NO WARRANTY OF ANY KIND WITH RESPECT TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTAB...

Page 3: ...is a hunt group 9 TeleCraft s hunt groups 9 Hunt Group 0 9 Hunt modes 9 Service Modes 9 The back up concept 10 Calling Features 10 Direct extension dial intercom calls 10 Direct line selection 10 Dial...

Page 4: ...imit 18 Real Time Clock 18 Voice Mail and the Automatic Attendants 18 TeleCraft mailboxes 18 Attendants main messages 19 Default routing 19 Two co located businesses 20 Dialing errors 20 Repeating the...

Page 5: ...complements your existing telephone Service mode TeleCraft provides two service modes the business hours mode also referred to as the day time mode and the night mode The night mode is also activated...

Page 6: ...you are already talking on the phone TeleCraft supports type I and type II caller ID but your telephone company must send the caller ID information The Automatic Attendants do not interfere with it Op...

Page 7: ...rs make a touch tone selection the Automatic Attendant connects them to the extension What is voice mail Voice mail is the part of your telephone system that stores voice messages and notifies you whe...

Page 8: ...ds free conversations are limited in time Note that when you are on the phone nobody can activate your Operator Console Special extension Automatic Attendants Extension number 180 is reserved for the...

Page 9: ...unt group can have up to 4 ports assigned to it Any port can be included in any hunt group Any port may be included in more than one hunt group If you do not assign any port to a hunt group the hunt g...

Page 10: ...must be entered in one of the Speed Dial numbers or 6 No back up In this case the backup may be the operator Note that calls originating from within your office are not allowed to use option 5 In this...

Page 11: ...or to extensions that require extreme privacy should not be picked up This feature disables picking up such calls Call hold park This feature allows you to put callers on hold and while on hold they...

Page 12: ...nounce system to ask somebody to pick up the call Transfer to voice mail You can transfer all conversations involving external lines to any voice mailbox Call forwarding When call forwarding is activa...

Page 13: ...calls You create a conference call by adding any internal extension or external telephone to an on going conversation Due to loss of signal levels GCT suggests limiting the number of participants in...

Page 14: ...ernal line 1 may be private and all calls arriving on this line are routed to its owner Lines that are public are routed to the operator Automatic Attendants a hunt group etc When a call comes in Tele...

Page 15: ...alls as well as incoming calls Each telephone is assigned a restriction level allowing or disallowing making toll calls In addition you can allow placing toll calls only on certain external lines Tele...

Page 16: ...cannot block calls to 911 8 Disallowed lists 1 and 2 Calls matching your disallowed list 1 or 2 cannot proceed You cannot block calls to 911 External line lists You can compose 4 external line lists...

Page 17: ...ed advantage of getting permission prior to the call transfer Special Functions Door unit Very often businesses have a locked door or gate Guests just pick up the door telephone receiver in order to c...

Page 18: ...sations that require an external line to be connected to another external line Real Time Clock TeleCraft keeps record of the time of day and day of the week This is used to time stamp voice mail messa...

Page 19: ...TeleCraft then prompts them to enter the first 3 letters of the first or last name and then plays back the matching extension numbers along with the employee s name Note that although TeleCraft prompt...

Page 20: ...ge for mailbox mailbox number This message can be replaced with your own message if you wish to record one Then TeleCraft plays additional instructions directing the callers to leave a message after t...

Page 21: ...ging Your Voice Mail TeleCraft lets you use your office telephone or any telephone from anywhere outside of the office to listen to your messages For more information refer to the User s Manual Progra...

Page 22: ...uipment that provides local exchange telephone service that is the telephone company All of the telephone lines coming to your company are coming from the Central Office A CO line is the same as an ex...

Page 23: ...BX that physically connects to your telephone equipment A port in TeleCraft may be assigned any extension number you wish See also Extension numbers Two wire Telephone equipment may be connected with...

Page 24: ...rmation to your telephone company The REN is useful in determining the number of devices you may connect to your telephone line and still have all those devices ring when your telephone number is call...

Page 25: ...ce in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference t...

Page 26: ...umber 7 external line 10 11 13 14 external lines list 16 FAX 6 flash 18 flash duration 18 hands free 6 8 hold 11 hunt group 9 22 hunt hold 12 LED 6 lunch break 5 9 message light 20 message waiting 17...

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