Gateway Profile 4 User Manual Download Page 225

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217

Troubleshooting

This chapter provides some solutions to common computer
problems. Read this chapter to learn how to:

■

Troubleshoot typical hardware and software problems

■

Get telephone support

■

Use automated troubleshooting systems

■

Get tutoring and training

If the suggestions in this chapter do not correct the
problem, see “Getting Help” on page 31, for more
information about how to get help.

Summary of Contents for Profile 4

Page 1: ...Customizing Troubleshooting your Gateway Profile 4 user sguide...

Page 2: ......

Page 3: ...puter accessories 15 Sitting at your computer 16 Avoiding discomfort and injury from repetitive strain 16 Protecting from power source problems 17 Starting your computer 18 Turning off your computer 1...

Page 4: ...eating a new document 59 Saving a document 60 Opening a document 61 Printing a document 62 Shortcuts 63 5 Using the Internet 65 Learning about the Internet 66 Setting up an Internet account 67 Accessi...

Page 5: ...tings 116 Adjusting the color depth 116 Adjusting the screen resolution 118 Changing the colors on your Windows desktop 119 Changing the desktop background 122 Selecting a screen saver 125 Changing th...

Page 6: ...r Old Computer 155 Using the Windows XP Files and Settings Transfer Wizard 156 Transferring files 157 Finding your files 157 Transferring Internet settings 159 Setting up your ISP 159 Transferring you...

Page 7: ...enting static electricity discharge 197 Opening the computer case 198 Closing the computer case 200 Replacing drives 202 Replacing the removable drive pack 202 Replacing the hard drive 206 Installing...

Page 8: ...om Printer 238 Sound 240 Telephone support 241 Before calling Gateway Technical Support 241 Telephone support 242 Tutoring and training 243 Self help 243 Tutoring 243 Training 244 A Safety Regulatory...

Page 9: ...er Read this chapter to learn How to identify the features of your Gateway Profile computer How to locate your computer s model and serial number How to locate the Microsoft Certificate of Authenticit...

Page 10: ...ing Out Your Gateway Profile www gateway com Front Speaker Power button CD DVD Recordable drive Diskette drive Speaker Microphone jack Computer display controls Diskette eject button CD DVD eject butt...

Page 11: ...DVD DVD CD RW or DVD RW drive To identify your drive type and for more information about your drive see Identifying drive types on page 78 Computer display controls Use these controls to enter the OS...

Page 12: ...om Back Parallel port Microsoft Certificateof Authenticity USB ports Ethernet jack Power connector Microphone jack Audio output jack Audio input jack Modem jack optional PS 2 mouse port PS 2 keyboard...

Page 13: ...k Kensington lock slot Secure your computer to an object by connecting a Kensington cable lock to this slot Audio input jack Line in Plug an external audio input source such as a stereo into this jack...

Page 14: ...6 Chapter 1 Checking Out Your Gateway Profile www gateway com Right side PC Card slot PC Card eject button IEEE 1394 ports USB ports...

Page 15: ...see Removing a PC Card on page 195 IEEE 1394 ports Plug IEEE 1394 also known as Firewire or i Link devices such as a digital video camera into these 4 pin IEEE 1394 ports For more information see Inst...

Page 16: ...m label located on the computer case beneath one of the speakers Printed on the customer invoice that came with your computer The invoice will also contain your customer ID number Displayed in HelpSpo...

Page 17: ...ink in HelpSpot or visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications In Windows XP click Start Help...

Page 18: ...er 1 Checking Out Your Gateway Profile www gateway com You can also find out more about your computer at the Gateway eSupport site Visit support gateway com For more information see Using eSupport on...

Page 19: ...ital video camera lets you take movies that you can view and edit on your computer and save to a CD RW disc A scanner copies an image such as a graphic or document then stores the copy in a file You c...

Page 20: ...mputers If you need to back up your entire system you probably need a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to store data Tape drive cartridges can store 2...

Page 21: ...d this chapter to find out how to Use your computer safely Protect your computer from power source problems Start and turn off your computer Use the keyboard Use the mouse Use the computer display Ins...

Page 22: ...d glare on your computer display and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your computer display Use...

Page 23: ...ard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute y...

Page 24: ...t with your back straight so your knees hips and elbows form right angles when you work Take breaks to stand and stretch your legs Avoid twisting your torso or neck Avoiding discomfort and injury from...

Page 25: ...your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your c...

Page 26: ...o your computer using the setup poster 2 Turn on your computer 3 If you are starting your computer for the first time follow the on screen instructions to set up your computer 4 Turn on any peripheral...

Page 27: ...your computer Tips Tricks When you turn off your computer certain components in the power supply and system board remain energized In order to remove all electrical power from your computer unplug th...

Page 28: ...tion you may have to restart reboot your computer To close unresponsive programs and restart your computer 1 Press CTRL ALT DEL then click Task Manager The Task Manager window opens 2 Click the Applic...

Page 29: ...ndicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press one of these keys to open the Windows Start menu The...

Page 30: ...use the play of the CD or DVD Stop Stop the play of CD or DVD Next Move to the next CD track or DVD chapter Volume down Decrease the volume Volume up Increase the volume Mute Turn off all sound My Doc...

Page 31: ...23 Multifunction keyboard www gateway com Search Open online search Internet Open your Web browser Special function buttons Icons Press to...

Page 32: ...n shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to select objects on the display You c...

Page 33: ...pointer over the object Quickly press and release the left mouse button once This action is called clicking Start a program or open a file or folder Position the pointer over the object Quickly press...

Page 34: ...ay OSD that lets you adjust and save contrast brightness and other settings for the display Your computer saves changes you make to the settings even if you turn off the display Auto Press the AUTO bu...

Page 35: ...o the main menu screen 5 If you want to adjust additional ODS options repeat Step 2 through Step 4 until all adjustments are made 6 Press the EXIT button again to exit the OSD OSD menus You can access...

Page 36: ...Red Green Blue Customize the color levels Vertical position Moves the image up and down Horizontal position Moves the image left and right You can also use the Auto function to configure the vertical...

Page 37: ...on page 116 Clock Minimizes any vertical bars or stripes visible on the computer display background The horizontal display size will also change Phase Removes any horizontal distortion and clear or s...

Page 38: ...vice whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the device needs After doing this y...

Page 39: ...ing Help This chapter tells you about additional information resources available to help you use your computer Read this chapter to learn how to access HelpSpot DoMore with Gateway Online help Gateway...

Page 40: ...over and use the many features of your Gateway computer HelpSpot also has an area called Who to contact for help that helps you find the right resource at Gateway to answer your questions or help solv...

Page 41: ...You can find help information by clicking a link performing a search or browsing the index To learn about using your Gateway computer the mouse and other tasks click the Using your Gateway computer li...

Page 42: ...Full text Search Matches These topics are located in HelpSpot and contain the words you entered in the Search box Microsoft Knowledge Base These topics are located on the Microsoft Web site and contai...

Page 43: ...view To view a topic click the topic name in the Search Results list HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tas...

Page 44: ...Gateway then click the topics listed on the left side of the page to learn more about the software already installed on your computer as well as partnerships and special offers available through Gate...

Page 45: ...arn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information...

Page 46: ...24 hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your system Visit the Gateway eSupport Web site at support ga...

Page 47: ...reference area to locate an article specific to the question you have The Tutorials link lets you access an extensive library of how to articles and videos on topics such as making audio CDs and inst...

Page 48: ...40 Chapter 3 Getting Help www gateway com...

Page 49: ...4 41 Windows Basics Read this chapter to learn how to Use the Windows desktop Manage files and folders Work with documents Use shortcuts...

Page 50: ...l desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from this example depending on how your computer is set up Hel...

Page 51: ...e running Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help for Windows and other programs and computer tools and utilities C...

Page 52: ...wing you the first level of menu items 2 Click All Programs to see all programs and files in the Start menu When you move the mouse pointer over any menu item that has an arrow next to it another menu...

Page 53: ...ck All Programs 2 Right click press the right mouse button the program that you want to add to the desktop 3 Click Send To then click Desktop create shortcut A shortcut icon for that program appears o...

Page 54: ...s When you double click the icon for a drive folder file or program a window opens on the desktop This example shows the Local Disk C window which opens after you double click the Local Disk C icon in...

Page 55: ...the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire computer display Clicking the maximize button aga...

Page 56: ...throw away information in a file cabinet Viewing drives Drives are like file cabinets because they hold files and folders A computer almost always has more than one drive Each drive has a letter usua...

Page 57: ...are much like the folders in a file cabinet They can contain files and other folders Files are much like paper documents letters spreadsheets and pictures that you keep on your computer In fact all in...

Page 58: ...create a new folder inside an existing folder double click the existing folder If you do not see the contents of the drive or folder click Show the contents of this drive or Show the contents of this...

Page 59: ...there To copy a file or folder to another folder 1 Locate the file or folder you want to copy For more information see Viewing drives on page 48 and Searching for files on page 56 2 Right click press...

Page 60: ...ns on the desktop 3 Click Cut on the pop up menu 4 Open the destination folder 5 With the pointer inside the destination folder right click 6 Click Paste The file or folder you moved appears in its ne...

Page 61: ...ee Shortcuts on page 63 If you cannot find the file you want to delete see Searching for files on page 56 2 Click File then click Delete Windows moves the files and folders to the Recycle Bin To recov...

Page 62: ...the same way as a real file cabinet in that they may have many levels usually many more levels than a file cabinet in fact So you usually will have to search through levels of folders to find the fil...

Page 63: ...der click Show the contents of this drive or Show the contents of this folder 3 Continue double clicking folders and their subfolders until you find the file or folder you want Help and Support For mo...

Page 64: ...e they are stored on your hard drive you can use the Search utility to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was...

Page 65: ...In Windows 2000 click Start Search then click For Files or Folders The Search Results window opens 2 If you want to search by file or folder name type in all or part of the file or folder name in the...

Page 66: ...earch options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or mod...

Page 67: ...ate save open and print a document using Microsoft WordPad Similar procedures apply to other programs such as WordPerfect Microsoft Word and Microsoft Excel For more information about using a program...

Page 68: ...to open the Save in list then click the folder where you want to save the file If you do not see the folder you want browse through the folders listed below the Save in list 3 Type a new file name in...

Page 69: ...pen 3 Click the arrow button to open the Look in list then click the folder you want to open If you do not see the folder you want browse through the folders listed below the Look in list 4 Double cli...

Page 70: ...documentation To print a document 1 Make sure that the printer is turned on and loaded with paper 2 Start the program and open the document 3 Click File then click Print The Print dialog box opens 4...

Page 71: ...then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the list Perman...

Page 72: ...64 Chapter 4 Windows Basics www gateway com...

Page 73: ...ion about the Internet and the World Wide Web Read this chapter to learn how to Set up and access an Internet account using America Online Connect to a Web site using a browser Download files from the...

Page 74: ...t service provider ISP Cable and DSL modems a connection known as broadband use your TV cable or special telephone lines to connect to your ISP and access the Internet Cable and DSL modems connect to...

Page 75: ...Setting up an Internet account Before you can view the information on the World Wide Web you need to set up an Internet account with an Internet service provider ISP If you have chosen America Online...

Page 76: ...m your America Online Internet account Click X in the top right corner of the America Online window Your computer disconnects from the Internet If you are using a service other than America Online che...

Page 77: ...avigator or the browser built into America Online Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites t...

Page 78: ...y com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to your comput...

Page 79: ...nload 3 Create or locate the folder where you want to store the file on your computer For more information see Working with files and folders on page 48 4 Click the link on the Web page for the file t...

Page 80: ...ice provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e ma...

Page 81: ...d 3 Double click the message you want to read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For general informatio...

Page 82: ...74 Chapter 5 Using the Internet www gateway com...

Page 83: ...multimedia features of your computer Read this chapter to learn how to Use the diskette drive Use the CD or DVD drive Adjust the volume Play CDs and DVDs Record and play audio files Use Windows Media...

Page 84: ...inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Warning Do not expose diskettes to water or magnetic fields Exposure could...

Page 85: ...ck Start then click My Computer Double click the drive letter for example the A drive then double click the file name OR To access a file on the diskette in Windows 2000 double click the My Computer i...

Page 86: ...a CD R disc once You can write to and erase CD RW discs multiple times For more information see Using a recordable drive on page 101 DVD drive Use a DVD drive for installing programs playing audio CDs...

Page 87: ...he CD or DVD drive www gateway com Inserting a CD or DVD Important Some music CDs have copy protection software You may not be able to play these CDs on your computer Emergency eject Activity light Ej...

Page 88: ...etely open 2 Place the disc in the tray with the label facing up then press down carefully on the disc until it snaps into place 3 Push the tray in until it is closed Important When you place a single...

Page 89: ...rall volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers OR Use the volume control buttons on the keyboard See Special function buttons o...

Page 90: ...l The Control Panel window opens If your control panel is in Category View click Sounds Speech and Audio Devices 2 Click Double click the Adjust the system volume or Sounds and Audio Devices The Sound...

Page 91: ...does not appear in the window click Options Properties the check box next to the audio device you want to adjust then click OK 5 Drag the volume level and balance sliders for the device you want to a...

Page 92: ...ave additional volume controls available through the Start menu To adjust overall volume level using hardware controls If you are using external speakers turn the knob on the front of the speakers OR...

Page 93: ...you want to adjust does not appear in the Volume Control window click Options Properties the audio device you want to adjust then click OK 2 Drag the volume level and balance sliders for the device y...

Page 94: ...page 94 You can use the special function buttons on the Multifunction keyboard to control how you play your CDs For more information see Special function buttons on page 22 To play a CD 1 Insert a CD...

Page 95: ...you want to change the volume see Adjusting the volume in Windows XP on page 81 Help and Support For more information about playing CDs in Windows XP click Start then click Help and Support Type the...

Page 96: ...control how you play your CDs For more information see Special function buttons on page 22 To play a CD Insert a CD into the CD or DVD drive The CD Player opens and the CD plays OR If the CD does not...

Page 97: ...tion of the Microphone jacks see Front on page 2 and Back on page 4 2 Click Start All Programs Accessories Entertainment then click Sound Recorder The Sound Recorder opens 3 Click record then speak in...

Page 98: ...opens 3 Click the file you want to play then click Open 4 Play the file by clicking play then stop playing the file by clicking stop Help and Support For more information about making or playing an au...

Page 99: ...DI MP3 AU AVI and MPEG formats For more information about the using the Windows Media Player click Help To play a file using the Windows Media Player 1 In Windows XP click Start All Programs then clic...

Page 100: ...f your computer has a DVD drive you can play DVDs with the InterVideo DVD Player program or Windows Media Player For more information about playing DVDs click Help in the DVD player program To play a...

Page 101: ...s Media Player The Windows Media Player opens 4 Insert a DVD into the DVD drive then click play The DVD plays Use the volume controls in the DVD player to adjust the volume Important If the InterVideo...

Page 102: ...a music CD in Windows XP 1 To have MusicMatch automatically list the album artist and track names of your CD connect to the Internet before inserting your CD 2 Insert the music CD into the CD or DVD d...

Page 103: ...MPEG Layer 3 is a standard for digitally compressing high fidelity music into compact files without noticeably sacrificing quality MP3 files end in the file extension MP3 To create MP3 files 1 To have...

Page 104: ...click Start All Programs MusicMatch then click MusicMatch Jukebox The MusicMatch window opens 4 If the CD is playing click Stop 5 Click Record The Recorder window opens 6 Click to clear the check box...

Page 105: ...dit track information 1 In MusicMatch click My Library The library window opens 2 In the library window right click the file then click Edit Track Tag s The Edit Track Tag s dialog box opens 3 Enter i...

Page 106: ...e MP3 files from the tracks on your music CD MusicMatch automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the musi...

Page 107: ...ic library display settings 1 In MusicMatch click Options then click Settings The Settings window opens 2 Click the Music Library tab 3 Click an arrow button to open a column list then click the categ...

Page 108: ...dio station then click the arrow in the play this station box MusicMatch connects to the station and plays the audio If you do not see Featured Radio Stations or Radio Stations drag the scroll bar on...

Page 109: ...create data CDs and DVDs Data CDs and DVDs are ideal for backing up important files such as tax records letters MP3s digital movies or photos For information on creating music CDs see Creating music...

Page 110: ...CD or DVD drive 2 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs...

Page 111: ...roject The Easy CD Creator window opens 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the files you want to add to the writable CD or DVD are locat...

Page 112: ...104 Chapter 6 Using Multimedia www gateway com 5 Click the file you want to record hold down the CTRL or SHIFT key when you click to select multiple files in the Source pane then click Add record...

Page 113: ...les click record The Record CD Setup dialog box opens 7 Click Start Recording Help and Support For more information about creating CDs in Windows XP click Start then click Help and Support Type the ke...

Page 114: ...as Pinnacle Expression to create video DVDs For more information about using the program that came with your computer see its online help After you connect your digital camcorder to your computer cre...

Page 115: ...puter for other tasks while creating CDs Important If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyright law and be su...

Page 116: ...or then click OK The Select a Project window opens OR If a dialog box does not open click Start All Programs Roxio Easy CD Creator then click Project Selector The Select a Project window opens Tips Tr...

Page 117: ...sy CD Creator window opens 4 Click the arrow button to open the Select Source Files list then click the drive or folder where the music files that you want to add to the writable CD are located If you...

Page 118: ...T key when you click to select multiple files in the Source pane then click Add Tips Tricks You can add any combination of music tracks or MP3 files to a music CD project You can add up to 99 tracks a...

Page 119: ...pens 7 Click Start Recording When the recording is complete you may see a Record Complete dialog box Select the appropriate option Help and Support For more information about creating CDs in Windows X...

Page 120: ...rive 2 If a dialog box opens click Take no action 3 If a CD Drive dialog box opens click Create a CD using Roxio Easy CD Creator then click OK The Select a Project window opens OR If a dialog box does...

Page 121: ...he arrow button to open the Copy from list then click the recordable drive 6 Click the arrow button to open the Record to list then click the recordable drive 7 Click Copy CD Copier copies the informa...

Page 122: ...114 Chapter 6 Using Multimedia www gateway com...

Page 123: ...ustomizing your computer by changing settings in Windows Read this chapter to learn how to Change screen and display settings Change the background and screen saver Adjust the mouse settings Add chang...

Page 124: ...s for optimum appearance For example simple color drawings may appear adequately in 256 colors while color photographs need millions of colors to be displayed with optimum quality Windows lets you cho...

Page 125: ...color depth you want 5 To save your changes in Windows XP click OK then click Yes OR To save your changes in Windows 2000 click OK then click OK again Help and Support For more information about adju...

Page 126: ...r individual components of the computer display such as icons and menu bars appear To adjust the screen resolution 1 In Windows XP click Start then click Control Panel The Control Panel window opens I...

Page 127: ...s desktop items such as the background color and dialog box title bars To change desktop colors in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Pane...

Page 128: ...desktop OR If you want to create a new color scheme as part of a desktop theme a Click Advanced The Advanced Appearance dialog box opens b Click the arrow button to open the Item list then click the...

Page 129: ...tab 4 If you want to apply one of Windows color schemes click the arrow button to open the Scheme list click the scheme you want then click OK The new scheme appears on your desktop OR If you want to...

Page 130: ...cument Windows provides several background pictures You can also use pictures or HTML documents that you have created or retrieved from other sources To change the desktop background in Windows XP 1 C...

Page 131: ...er the entire computer display and you did not choose to stretch or tile the image in Step 5 you can change the solid color behind the picture by clicking the arrow button to open the Color list then...

Page 132: ...background picture or HTML document as Wallpaper list OR Click Browse to select a background picture from another location 5 If you want the picture you chose to cover the entire computer display cli...

Page 133: ...rom and many more are available from the Internet and as commercial products To select a screen saver 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Contro...

Page 134: ...omize the screen saver you selected 6 In Windows XP if you want to display the Welcome Login screen whenever you exit the screen saver click the On resume display Welcome screen check box 7 If you wan...

Page 135: ...mouse settings To change your mouse settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Har...

Page 136: ...f the tabs to change your mouse settings 4 Click OK to save changes Help and Support For more information about changing mouse settings in Windows XP click Start then click Help and Support Type the k...

Page 137: ...ailable in other accounts If this happens install the program or device in the accounts that need it Files created in one account are not accessible from other accounts unless the files are stored in...

Page 138: ...ndows XP 1 Click Start then click Log Off The Log Off Windows dialog box opens 2 Click Switch User The Windows Welcome screen opens 3 Click the user account that you want to use When you switch betwee...

Page 139: ...d drives turn off and the entire system uses less power Always save your work before using Standby mode In Standby mode your computer reduces or turns off the power to most devices except memory Howev...

Page 140: ...different power saving modes to the power button Ifyourcomputer is and you want to then On Enter Standby mode In Windows XP click Start Turn off computer then click Standby OR In Windows 2000 click S...

Page 141: ...Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control P...

Page 142: ...advanced power management settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR I...

Page 143: ...ower buttons list then click the power setting mode you want to use 5 Click OK Help and Support For more information about changing the power management settings in Windows XP click Start then click H...

Page 144: ...and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Proper...

Page 145: ...ernate is now an option in the Power buttons lists As a manually selected power savings mode In Windows XP click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate OR In Wind...

Page 146: ...k Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control P...

Page 147: ...PS device 6 Click the serial port where the UPS device is attached 7 Click Finish then click OK Help and Support For more information about setting up an uninterruptable power supply in Windows XP cli...

Page 148: ...140 Chapter 7 Customizing Your Computer www gateway com...

Page 149: ...ce computers lets you share drives printers and a single Internet connection among the connected computers Read this chapter to learn about Benefits of using a network in your home small office or hom...

Page 150: ...g drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using diskettes In additio...

Page 151: ...s With a home network you can play multi player games Load a game like Microsoft Midtown Madness 2 on your computers and in minutes you and your friends can race in competing cars through the streets...

Page 152: ...You are creating a network in an office or business where network speed is more important than moving about with your computer Your computer has an Ethernet jack for connecting to the network Wireles...

Page 153: ...rks are typically built using Fast or Gigabit Ethernet components To create a wired Ethernet network you or your electrician must Install special Ethernet cables in your home or office Install an Ethe...

Page 154: ...ntrol point for the network Attached to the router are all of your computers or Ethernet ready devices Also connected to the router is a cable or DSL modem that provides access to the Internet Tips Tr...

Page 155: ...on your network from intruders trying to access your data over the Internet Built in switching with enough ports for all computers and devices on the network so you will not have to purchase a hub or...

Page 156: ...speeds up to 11 Mbps or approximately the same speed as standard wired Ethernet This type of network allows you the freedom to move about your home or office with your notebook and move computers to d...

Page 157: ...for the network Attached to the access point is the cable or DSL modem that provides access to the Internet Each of the computers or Ethernet ready devices communicate with the access point using rad...

Page 158: ...thernet built in OR A wireless Ethernet PC Card installed in each notebook that does not have wireless Ethernet built in A wireless Ethernet access point to connect your wireless Ethernet network to t...

Page 159: ...a peer to peer also known as ad hoc wireless Ethernet network if you are setting up or joining a temporary computer to computer network This type of network does not include access into a wired networ...

Page 160: ...d in each notebook that does not have wireless Ethernet built in For more information For more information about purchasing equipment for your home or office Ethernet network discuss your particular n...

Page 161: ...in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Network and Internet Connections The Network and Internet Connectio...

Page 162: ...154 Chapter 8 Networking Your Computer www gateway com...

Page 163: ...printer or other peripheral devices and other unique computer settings that you want to move from your old computer to your new one Read this chapter to learn about Using the Windows XP Files and Sett...

Page 164: ...iles and Settings Transfer Wizard The wizard also moves specific files or entire folders such as My Documents My Pictures and Favorites To open the Files and Settings Transfer Wizard Click Start All P...

Page 165: ...ws Find or Search to locate other personal data files For more information see To find files using Find or Search on page 158 or see Searching for files on page 56 To find files in the My Documents fo...

Page 166: ...es or Folders The Search Results window opens 2 Use Windows Find or Search to locate data files by file name or file type For help on finding files click Help then click Help and Support Center or Hel...

Page 167: ...et setup program provided by your local ISP or contact your ISP to see if they have an updated version of their software and install it on your new computer If you use MSN as your ISP or if you know y...

Page 168: ...ok to a diskette then import them from the diskette into your new computer s e mail program You may also want to consider printing the old information or using your old computer to send the e mail mes...

Page 169: ...ur computer s previous settings Installing a USB printer or scanner USB devices may have special installation instructions See your USB device s installation guide Installing a parallel port printer Y...

Page 170: ...trol Panel The Control Panel window opens 6 Click Double click the Printers and Faxes or Printers icon then click Add a printer or Add Printer The Add Printer wizard opens 7 Install your printer by fo...

Page 171: ...in any serial numbers or product ID keys that may be required for program installation and registration Remember to check the publisher s Web site for important program updates If you have trouble aft...

Page 172: ...164 Chapter 9 Moving from Your Old Computer www gateway com...

Page 173: ...sic information about maintaining your computer hardware and software Read this chapter to learn how to Care for your computer Create an emergency startup diskette Protect your computer from viruses M...

Page 174: ...res Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When sp...

Page 175: ...167 Caring for your computer www gateway com Clean computer display X page 182 Clean mouse X page 182 Maintenance task Immediately after purchase Monthly When needed See...

Page 176: ...to start your computer if Windows fails to start You should create a startup diskette as soon as you get your computer To create an emergency startup diskette in Windows XP 1 Insert a blank diskette...

Page 177: ...5 When you see the warning message click OK Windows copies files to the emergency startup diskette 6 When Windows finishes copying files remove the diskette from the diskette drive 7 Slide the write...

Page 178: ...check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Micr...

Page 179: ...an for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2003 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Vi...

Page 180: ...least 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click L...

Page 181: ...ve Checking hard drive space To check hard drive space 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Compu...

Page 182: ...use the WindowsDisk Cleanup program 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2...

Page 183: ...omputer several hours every day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard...

Page 184: ...al minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen instructions 7...

Page 185: ...fferent areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because...

Page 186: ...progress on the computer display When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragmenter windo...

Page 187: ...Zip drive to do a complete hard drive backup For more information see Using a recordable drive on page 101 If you do not have a high capacity backup device and you want to purchase one you can contac...

Page 188: ...izard opens 3 Click Next then click the task or program you want to schedule and follow the on screen instructions to customize the task Important Your computer must be on during scheduled tasks If yo...

Page 189: ...damp lint free cloth to clean your computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circ...

Page 190: ...r it dries you may need to replace it Cleaning the computer display Use a soft cloth and water to clean the computer display Squirt a little water on the cloth never directly on the display and wipe t...

Page 191: ...earn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows If you are not comfortable with the procedures covered in this chapter seek help from a more experienced...

Page 192: ...information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and Support Type the keyword troubleshooting in the HelpSpot Search box then click the arrow Run Syst...

Page 193: ...re directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver reinstall the device drivers by following the instructions in Reinstalling device driv...

Page 194: ...lable for Automatic Installation To select these drivers click Manual Installation 8 Click Install 9 Follow any additional on screen instructions Depending on the device driver you are reinstalling yo...

Page 195: ...cally go to Step 5 OR If the program does not start automatically go to Step 2 2 Click Start then click Run The Run dialog box opens 3 In the Open text box type d runmenu exe where d is the drive lett...

Page 196: ...program CDs follow the installation instructions on each CD If you want to reinstall a program uninstall the old version first To reinstall programs from the Applications CD s 1 If you just reinstall...

Page 197: ...program starts and the Drivers and Application Recovery tab appears 9 Select a single program to reinstall OR Click Automatic Installation then select multiple programs to reinstall Grayed out program...

Page 198: ...ctions included with the program CD Reinstalling Windows If your computer is not working correctly try the following options to correct the problem Troubleshooting For more information see Troubleshoo...

Page 199: ...es not have a hard drive that requires a special hard drive driver select 1 Normal installation of Windows XP or 2000 This is the most commonly selected option OR If an Advanced Menu option appears an...

Page 200: ...cation Recovery tab appears 17 When prompted insert the red Drivers CD then click OK 18 When prompted insert the yellow Applications CD s then click Continue The Gateway Application Loader automatical...

Page 201: ...Read this chapter to learn how to Add PC Cards Open your computer case Remove and install drives Replace the Mini PC card Add memory You must open the computer case to change or upgrade components If...

Page 202: ...ost cards because your computer supports hot swapping Hot swapping means that you can insert a PC Card while your computer is running If the PC Card does not work after hot swapping see the PC Card ma...

Page 203: ...con in the taskbar then select the PC Card name and click Stop OR Turn off your computer 2 Release the eject button by pressing the PC Card eject button once 3 Eject the PC Card by pressing the eject...

Page 204: ...omputer parts Is near a grounded outlet so you can test your computer after installation Is near a telephone in case you need help from Gateway Technical Support Gathering the tools you need Some tool...

Page 205: ...causing surfaces such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic ba...

Page 206: ...ower button to drain any residual power from your computer Tips Tricks When cleaning the case do not use abrasive or solvent cleaners because they can damage the finish Use soap and water or a dilutio...

Page 207: ...ter case www gateway com 4 Remove the two screws on the back of the computer case 5 With your hands positioned on each side of the case swing the access panel up and away from the case and set the pan...

Page 208: ...com Closing the computer case To close the computer case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the access...

Page 209: ...201 Closing the computer case www gateway com 3 Swing the access panel down into place 4 Replace the two screws removed previously 5 Reconnect the external cables and power cord...

Page 210: ...ack contains the diskette drive drive adapter card and either a CD or DVD drive To replace the drive pack 1 Remove the two retaining screws located on either side of the Microsoft Certificate of Authe...

Page 211: ...203 Replacing drives www gateway com 2 Slide the drive pack forward then down 3 Disconnect the two drive cables from the drive adapter card...

Page 212: ...gateway com 4 Connect the drive cables to the drive adapter card on the new drive pack The drive cables and connectors are keyed which means that they can only be plugged in one way 5 Push the cables...

Page 213: ...ng drives www gateway com 6 Align the tabs on the drive pack with the notches on the drive bay then slide the drive pack back until it is flush with the front of the case 7 Replace the two retaining s...

Page 214: ...instructions in Opening the computer case on page 198 2 Unsnap the two drive cage tabs 3 Remove the drive cage from your computer Tips Tricks For more stability place your computer face down to perfor...

Page 215: ...Replacing drives www gateway com 4 Disconnect the drive cable and power cable Important The hard drive cable connectors may vary depending on whether your computer uses an IDE drive or a Serial ATA dr...

Page 216: ...208 Chapter 12 Upgrading Your Computer www gateway com 5 Remove the four screws that hold the drive into drive cage 6 Remove the drive Screw Screw Screw Screw...

Page 217: ...rs on the new drive are set the same as the drive you are replacing If your computer uses a Serial ATA drive no jumper settings are required 8 Insert the new drive into the drive cage and secure it wi...

Page 218: ...way com 10 Align the single drive cage tab into the case notch then swing the drive cage down until the two drive cage tabs on the other side snap into place 11 Close the case by following the instruc...

Page 219: ...stall the correct type of memory module for your computer Your computer uses DIMM memory A DIMM memory module has several memory chips on one or both sides To install or replace DIMM memory 1 Open the...

Page 220: ...r system board 3 If you are removing a memory module from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are adding a memory modul...

Page 221: ...ctions in Closing the computer case on page 200 6 Turn on your computer Windows starts and the Windows desktop appears 7 In Windows XP click Start Control Panel then click Performance and Maintenance...

Page 222: ...curity These settings are stored and saved even when the power is off To open BIOS Setup utility Restart your computer As soon as you see a startup screen press F1 The BIOS Setup utility opens Caution...

Page 223: ...ons BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version Processor Type Processor Speed Front Side Bus Speed Cache Ram System Memory Memory Bank 0 Memory Bank 1 Me...

Page 224: ...216 Chapter 12 Upgrading Your Computer www gateway com...

Page 225: ...s chapter to learn how to Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter d...

Page 226: ...e power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids the warranty Make sure that you are correctly grounded before opening your computer case...

Page 227: ...ter components before the problem started review the procedures you performed and make sure that you followed each instruction Make sure that your hard drive is not full If an error message appears on...

Page 228: ...nd fix problems PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic t...

Page 229: ...tart your computer then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts Make sure that the IDE controllers are enabled For more information on using the BIOS Setup...

Page 230: ...rive Shut down and restart your computer Clean the disc For more information see Cleaning CDs and DVDs on page 223 Make sure that the DVD player program is installed For more information See Reinstall...

Page 231: ...y wiping from the center to the edge not around in a circle using a product such as a soft cloth made especially for cleaning CDs and DVDs Computer The computer will not start Make sure that the power...

Page 232: ...ositioned too close to another monitor electric fan fluorescent light metal shelf or laser printer The text on the display is dim or difficult to read Adjust the brightness and contrast controls For m...

Page 233: ...nd cannot be read by the diskette drive Run Error checking on the diskette For more information see Checking hard drive space on page 173 If errors are detected and corrected try using the diskette ag...

Page 234: ...nformation see Replacing the removable drive pack on page 202 File management A file was accidentally deleted If the file was deleted at a DOS prompt or in Windows while holding down the SHIFT key the...

Page 235: ...message If a diskette is in the diskette drive eject it and restart the computer Try restarting your computer by pressing CTRL ALT DEL Open the computer access panel and make sure that the cables are...

Page 236: ...e a problem with your modem For more information see Modem on page 231 You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL W...

Page 237: ...rnet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work Make sure that the keyboard cable is plugged in correctly For more information...

Page 238: ...rty diagnostic program to help determine if a memory module is failing If the memory module is failing replace it For more information see Installing or replacing DIMM memory on page 211 Check the mem...

Page 239: ...ll waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporaril...

Page 240: ...em to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a singl...

Page 241: ...n check modem connection speeds and dial up network DUN connections by accessing the gateway your way dial up server The server also contains drivers patches and updates for current Gateway hardware a...

Page 242: ...m diagnostics in Windows XP 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware...

Page 243: ...iagnostics Reinstall the device driver For more information see Updating device drivers on page 187 The modem is noisy when it dials and connects When your modem tries to connect to another modem it b...

Page 244: ...Modem Options dialog box To turn down the modem volume in Windows 2000 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Modems icon The Modems Properti...

Page 245: ...se will likely improve its accuracy If you have an optical mouse clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free or debris Some mouse p...

Page 246: ...Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers...

Page 247: ...clear the check mark To make sure that the printer is not set to work offline in Windows 2000 1 Click Start Settings then click Printers 2 Right click the name of the printer you want to use If the m...

Page 248: ...e 81 or Adjusting the volume in Windows 2000 on page 84 Make sure that mute controls are turned off For more information see Adjusting the volume in Windows XP on page 81 or Adjusting the volume in Wi...

Page 249: ...see the manufacturer s documentation and technical support resources If you have how to questions about using a program check Online Help Printed documentation The program publisher s Web site See the...

Page 250: ...torial assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support Talk to a Gateway Technical Su...

Page 251: ...ny cases additional product information and online documents for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web site The...

Page 252: ...rams including Microsoft Word Excel and PowerPoint www gateway com country Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning li...

Page 253: ...he latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentatio...

Page 254: ...to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension co...

Page 255: ...ies recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environm...

Page 256: ...in your computer is well below the RF exposure limits as known at this time Because the wireless devices which may be embedded into your computer emit less energy than is allowed in radio frequency s...

Page 257: ...ountries with your system check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country Warning If your syst...

Page 258: ...rference that may cause undesired operation of the device Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits fo...

Page 259: ...meric including a blank This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 t...

Page 260: ...required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures...

Page 261: ...computer is well below the RF exposure limits as set by Industry Canada Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this...

Page 262: ...d with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of...

Page 263: ...the system label As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical...

Page 264: ...ass 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location California Propos...

Page 265: ...ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePa...

Page 266: ...258 Appendix A Safety Regulatory and Legal Information www gateway com...

Page 267: ...d audio CD See CD audio file streaming 143 audio in jack 5 audio out jack 5 AVI file 91 B background 122 backing up files 179 BIOS Setup utility 214 brightness 27 broadband Internet connection 66 142...

Page 268: ...ing settings 26 changing resolution 118 cleaning 182 controls 3 26 on screen display 3 26 troubleshooting 224 using screen saver 125 connecting to Ethernet 5 to Internet 5 68 to network 5 to Web site...

Page 269: ...e drivers See drivers devices 11 digital camera 11 serial port 5 USB port 5 7 digital video camera 11 IEEE 1394 port 7 DIMM memory 211 directional keys 21 Disk Cleanup 174 Disk Defragmenter 177 disket...

Page 270: ...g 202 troubleshooting 221 using 78 DVD CD RW drive eject button 3 79 identifying 78 locating drive 3 replacing 202 troubleshooting 221 using 78 101 DVD RW drive eject button 3 identifying 78 locating...

Page 271: ...game multi player 143 Gateway model number 8 serial number 8 9 Technical Support 241 Web address 38 Web site 38 gateway your way dial up server 233 gigabit Ethernet 145 H hard drive backing up files...

Page 272: ...s from old computer 159 InterVideo DVD Player 92 ISP See Internet service provider J jacks See connections K Kensington cable lock lock slot 5 keyboard buttons 22 cleaning 182 Multifunction keyboard f...

Page 273: ...ion 118 port 5 troubleshooting 224 using screen saver 125 See also computer display mouse buttons 24 changing settings 127 cleaning 182 clicking 25 double clicking 25 moving pointer 24 25 moving scree...

Page 274: ...ing printers 143 signal strength 148 streaming audio 143 streaming video 143 turning off wireless Ethernet 153 turning on wireless Ethernet 153 wired connections 144 145 wireless connections 144 148 n...

Page 275: ...tible 138 previous button 22 printer default 238 inkjet 11 installing 30 161 laser 11 parallel port 5 sharing 143 troubleshooting 238 USB port 5 7 printing documents 62 programs closing 63 closing unr...

Page 276: ...port 5 7 Scheduled Tasks Wizard 179 screen adjusting settings 116 changing color depth 116 changing number of colors 116 changing resolution 118 saver 125 troubleshooting 224 screen objects getting i...

Page 277: ...upport 242 Technical Support 242 tips before contacting 241 tutorial service 242 telephone support 241 title bar 47 training CD 243 classroom 243 Gateway Learning Libraries 243 Learn Gateway 243 trans...

Page 278: ...irus 170 volume adjusting 22 81 84 adjusting modem 235 236 buttons 22 controls 22 81 84 muting 22 81 84 troubleshooting 240 W WAV file 91 Web browser 67 69 button 23 Web page 69 Web site 69 connecting...

Page 279: ...271 peer to peer example 151 turning off 153 turning on 153 Wordpad 59 working safely 14 World Wide Web WWW 69 downloading files 71 write protection for diskettes 169 Z Zip drive 12 179 port 5 7...

Page 280: ...MAN SYS US PFL4 5 USR GDE R0 05 03...

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