Gateway Micro Tower, User Manual

Page: 297 / 332

289
Troubleshooting
www.gateway.com
4
Click to select your modem, then click
Properties
. The Modem
Properties dialog box opens.
5
Click the
Diagnostic
tab, then click
Query Modem
. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, if a white screen appears with no
data, or if you get an error such as
port already open or the modem
has failed to respond , the modem did not pass diagnostics.
To run modem diagnostics in Windows 2000:
1
Close all open programs.
2
Click
Start
,
Settings
, then click
Control Panel
. The Control Panel
window opens.
3
Double-click the
Modems
icon. The Modems Properties dialog box
opens.
4
Click the
Diagnostic
tab, click the COM port next to the name of the
modem, then click
More Info
. The Modem Info dialog box opens.
If information about the modem appears, the modem passed
diagnostics. If no modem information is available, if a white screen
appears with no data, or if you get an error such as
port already open
or the modem has failed to respond , the modem did not pass
diagnostics.
■
Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 211.
■
Open your computer and reseat the modem. For more information, see
the adding or replacing add-in cards section for your case in “Upgrading
Your Computer” on page 219.
Help and
Support
For more information about modem troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword modem troubleshooting in the
HelpSpot Search box , then click
the arrow.