Gateway E-5400 System Manual Download

Page: 95 / 130

Troubleshooting

The CD/DVD drive
needs to be added as
new hardware.

From the Control Panel window (

Start

Settings

Control Panel

), double-click

Add New

Hardware

. Follow the directions for adding the

drive. If you are not experienced with this
procedure, call Gateway Client Care.

The secondary IDE
device may be disabled.

Restart your computer, then press

to enter

the BIOS Setup utility program. From the
Advanced | IDE Configuration menu, set
the IDE Controller to Both and the
Secondary IDE Master to Auto.

The CD/DVD drive
cables are not installed
correctly.

Open the system, then check all cables
between the IDE controller and the CD/DVD
drive.

The CD/DVD drive may
be defective.

Replace the CD/DVD drive.

Probable Cause

Solution

05030.book Page 88 Monday, November 22, 1999 8:23 AM

Summary of Contents for E-5400

Page 1: ...MAN US E5400 SYSTEM GDE R0 11 99 8505030 8505030 8505030 8505030 E 5400 Mid Tower System Manual...

Page 2: ...ty 15 Opening the case 17 Closing the case 20 System Components 23 The system board 23 Removing the system board 23 Replacing or adding a processor 28 Adding or replacing memory 30 Adding an expansion...

Page 3: ...sors 73 Line conditioners 74 Uninterruptible power supplies 74 Maintain and manage your hard drive 75 Hard drive maintenance utility 75 Hard drive management practices 76 System integrity 79 Protectin...

Page 4: ...roblems 94 System problems 95 Video problems 97 Error messages 100 Safety Regulatory and Notices 105 American users 108 Canadian users 110 European users 111 Japanese users 112 Australia and New Zeala...

Page 5: ...iv 05030 book Page iv Monday November 22 1999 8 23 AM...

Page 6: ...L A plus sign means to press the keys at the same time Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications ar...

Page 7: ...nical tips Service agreement information Technical documents and component information Frequently asked questions FAQ Documentation for peripherals or optional components Online access to technical su...

Page 8: ...Slot AGP 2 0 compliant Matrox G400 AGP graphics controller with 32 MB of SGRAM and support for two monitors Five PCI slots ATX form factor system board and mid tower chassis One 3 5 inch 1 44 MB diske...

Page 9: ...ower button turns the computer on and off Power on LED lights when the computer is turned on The green light means your computer is using full power The amber light means your computer is in power con...

Page 10: ...ects a CD from the CD DVD drive Diskette drive writes to and reads from 3 5 inch 1 44 MB diskettes Diskette eject button ejects diskettes from the diskette drive Reset button restarts a system that ha...

Page 11: ...al System 2 PS 2 compatible keyboard USB ports connect external Plug and Play devices such as keyboards and pointing devices that are automatically configured when they are plugged into the computer t...

Page 12: ...port connects the second monitor interface cable Primary video port connects the first or only monitor interface cable Padlock tab permits the use of a padlock to secure the system To use the padlock...

Page 13: ...rd components A Processor fan 1 connector B Processor fan 2 connector C Processor slot 1 D Processor slot 2 E Processor fan 3 connector not used A B C E D G F H I M N O P Q R S T U V W AB AC AE AF AH...

Page 14: ...IDE connector O Primary IDE connector P Internal speaker Q Front system fan connector R Front panel connector S Front chassis intrusion connector not used T Auxiliary LED connector U Configuration jum...

Page 15: ...udio line in right and Audio line out left connectors AG RJ 45 Ethernet LAN connector and LEDs AH Serial port AI Parallel port AJ USB ports AK PS 2 Mouse and Keyboard ports 05030 book Page 8 Monday No...

Page 16: ...and humidity Do not expose your system to direct sunlight heater ducts or other heat generating objects Keep your computer away from equipment that generates magnetic fields such as unshielded stereo...

Page 17: ...proper ports on the rear panel of the computer Make sure the computer and monitor are plugged into an AC outlet or power strip and that the power strip is turned on To start the system 1 If you have c...

Page 18: ...t they are securely plugged in and that your power strip if you are using one is plugged in and turned on Make sure the monitor is connected to the computer plugged into the power strip or AC outlet a...

Page 19: ...fer to your software documentation for specific questions regarding software To complete the operating system setup 1 After the computer starts the start up wizard opens Continue by clicking Next 2 Ty...

Page 20: ...OK The computer turns off If you see a message saying It is now safe to turn off your computer turn off the computer by pressing the power button 3 Turn off the monitor and peripherals Warning When yo...

Page 21: ...our system in Windows NT 1 Press CTRL ALT DEL A window opens that lets you to close a program that is not responding 2 Click Task Manager then select the program that is not responding 3 Close the pro...

Page 22: ...tatic electricity discharge 1 Turn off the computer power 2 Touch a bare metal surface on the back of the computer 3 Unplug all power cords from AC outlets and disconnect the modem cable if installed...

Page 23: ...ou are ready to use them Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection Always hold cards by their edges and their metal mount...

Page 24: ...f you feel you are qualified to maintain the system yourself make sure you are properly grounded before opening the system chassis To remove the left side cover panel 1 Turn off the computer and disco...

Page 25: ...panel to the rear approximately 3 4 inch disengaging the retaining tabs on the top edge of the panel from the top of the chassis 4 Lift the panel up and away from the chassis Thumbscrews 05030 book Pa...

Page 26: ...on tabs on the left side of the bezel by prying outward on each tab 2 Swing the bezel out from the front of the chassis and disengage the hinge tabs on the right side of the bezel by moving the bezel...

Page 27: ...bezel 1 Holding the bezel at an angle to the front of the chassis place the hinge tabs on the right side of the bezel in the appropriate slots in the front of the chassis 2 Swing the left side of the...

Page 28: ...anel with the lip at the bottom edge of the chassis 2 Swing the top of the panel toward the chassis engaging the retaining tabs on the top edge of the side panel with the slots on the chassis 3 Slide...

Page 29: ...22 Case Access 05030 book Page 22 Monday November 22 1999 8 23 AM...

Page 30: ...rd is secured by two screws one located on the back right of the chassis and one located inside the case To remove the system board 1 Turn off the system and disconnect the power cord modem cord if in...

Page 31: ...s from the system board including the power cables from the power supply Note where the cables are connected 6 Remove the retaining screw securing the board to the right side of the chassis System Boa...

Page 32: ...e chassis slightly to disengage it from the stand off retention hooks see illustration under To install the system board then remove it carefully 9 Remove the system board mounting bracket shown below...

Page 33: ...Install the system board mounting bracket on the rear edge of the system board by inserting the tabs into the corresponding holes in the board and rotating the bracket into place Tabs Mounting bracket...

Page 34: ...ion hooks on the right side of the case 3 Holding the system board in place tighten the retaining screw on the right rear of the case 4 Replace the retention screw previously removed from the system b...

Page 35: ...l peripheral devices 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Disconnect the power supply cable of the processor fan from the CPU fan con...

Page 36: ...the processor 7 Pull the processor up and out of the slot 8 Align the new processor with the processor slot note that the processor slot is keyed so the processor can only be installed one way and pre...

Page 37: ...with the processor slot note that the processor slot is keyed so the processor can only be installed one way and press firmly to install it 5 Connect the power supply cable of the processor fan to th...

Page 38: ...n all blank memory slots If CRIMMs are not installed in blank slots the computer will not boot No jumper settings are required for the memory size or type because this information is automatically det...

Page 39: ...l devices 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 4 96 MB RIMMs 384 MB 2 128 MB RIMMs 2 96 MB RIMMs 448 MB 4 128 MB RIMMs 512 MB 2 256 MB...

Page 40: ...ide of the RIMM socket and remove the CRIMM 4 If you are replacing a RIMM pull open the socket clamps on each side of the RIMM socket then lift the RIMM out of the socket 5 Store the RIMM in a static...

Page 41: ...ng an expansion card The E 5400 computer has five PCI expansion slots on the system board which may be used for a variety of add on cards These cards may include a SCSI controller card a modem a high...

Page 42: ...keyed edge with the contacts into the slot on the system board and push in firmly to seat the card 5 After seating the card firmly use the screw you removed to secure the card to the rear of the chas...

Page 43: ...re prompted to do so 2 Write down the CMOS values from the Boot Options Integrated IDE Integrated Floppy Peripheral Ports Power Events General and Security tabs in the BIOS Configuration Manager so yo...

Page 44: ...the BIOS Configuration Manager using the data you recorded in Step 2 Troubleshooting the battery installation If you have problems after installing the new battery try each of the items listed below r...

Page 45: ...reconnect the cables Close the case as described in Chapter 3 reconnect the modem and power cords then turn on the computer Turn off the computer remove the cover and if you have the proper test equi...

Page 46: ...ves one of which is the 3 5 inch diskette drive that comes with your computer Half height 3 5 inch hard drives The system board has two IDE connectors that support up to two drives each for a total of...

Page 47: ...ard before you install the drive IDE hard drives can be configured as single master or slave IDE CD ROM drives can be configured as master or slave Configure the drives by using the drive select jumpe...

Page 48: ...can replace the drive connector cables with ones that contain three connectors which would let you add a total of four IDE devices or two diskette drives Diskette Drive Connector Cable IDE Connector C...

Page 49: ...al devices 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Remove the bezel as described in To remove the bezel on page 19 4 Locate the 3 5 inch...

Page 50: ...he drive and snap them onto the new drive in the same positions Make sure the front rail extensions are towards the front of the drive 8 Align the rails with the appropriate open bay and slide the dri...

Page 51: ...uctions on page 17 See Preventing static electricity on page 15 3 Remove the bezel as described in To remove the bezel on page 19 4 Remove the plastic bezel insert covering the open bay by disengaging...

Page 52: ...ace 8 Connect the power and data cables to the back of the drive See drive documentation for proper drive jumper settings and cable orientation 9 Close the case as described in Chapter 3 10 Reconnect...

Page 53: ...ing devices and the new device to the connector on the system board To install an additional device in the 5 25 inch drive bay 1 Turn off the system and disconnect the power cord and modem cord if ins...

Page 54: ...aking sure the front rail extensions are towards the front of the device Caution Your system was designed to adhere to electromagnetic interference requirements and the shield is an integral part of t...

Page 55: ...data cables making sure the cables match their original position See your drive documentation for proper drive jumper settings and cable orientation 9 Close the case as described in Chapter 3 10 Recon...

Page 56: ...talled 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Locate the 3 5 inch hard drive in the bottom drive cage 4 Remove the power and data cable...

Page 57: ...de the drive into the cage until the locking tabs snap into place be sure that the data and power connectors on the drive face outward 10 Connect the power and data cables to the drive See drive docum...

Page 58: ...he new hard drive making sure the front rail extensions are towards the front of the device Align the wire retention clips to the mounting holes in the drive and pressing the rails to the sides of the...

Page 59: ...static electricity on page 15 3 Lay the case on its right side if possible 4 Locate and disconnect the power supply connectors from all internal devices including the 3 5 inch diskette drive the CD R...

Page 60: ...upply 1 Before installing the new power supply verify that it matches the one you previously removed The mounting holes should line up correctly and the specifications and power output connectors shou...

Page 61: ...ing screws securing the power supply to the top of the chassis then tighten all screws 6 Reconnect the power connectors to the system board and to all internal devices 7 Place the case upright then cl...

Page 62: ...wer cord and modem cord if installed 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Remove the bezel as described in To remove the bezel on pag...

Page 63: ...uide and pivoting the top of the guide toward the back of the system You may have to remove one or more add in cards from the system board 8 Remove the two screws securing the bottom drive cage to the...

Page 64: ...ng it from the middle drive cage and the chassis 10 Carefully remove the bottom drive cage from the chassis 11 Remove the four screws securing the front system fan to the bottom drive cage and lift th...

Page 65: ...assis 4 Secure drive cage with the four screws previously removed Make sure to correctly route the fan power cable 5 Replace the plastic card guide and any add in cards removed previously 6 Replace th...

Page 66: ...an bracket from the back of the chassis then move the fan bracket to the left from the inside to disengage the four retaining tabs from the back of the chassis Locking tab Locking tab Retaining tab Re...

Page 67: ...fan guard by removing the four screws securing it to the fan To install the new rear system fan 1 Install the fan guard on the new fan with the four screws you removed from the old fan 2 Place the ne...

Page 68: ...of the chassis and sliding the unit to the right until the two locking tabs click into place 4 Plug the fan power cable into the appropriate connector on the system board 5 Close the case as described...

Page 69: ...and modem cord if installed 2 Open the case by following the instructions on page 17 See Preventing static electricity on page 15 3 Remove the bezel as described in To remove the bezel on page 19 4 Af...

Page 70: ...es or connectors as you pull them from the chassis To install the new control panel 1 Feed the control panel connector and cables through the opening in the front of the chassis 2 Noting the position...

Page 71: ...he proper slots on the front of the chassis then slide the unit to the right until it locks into place 4 Replace the bezel and close the case as described in Chapter 3 5 Reconnect the power and modem...

Page 72: ...he power is off Enter the BIOS Configuration Manager by restarting the computer then selecting Enter Setup with your mouse when the Gateway Logo screen appears Upon entering BIOS Configuration Manager...

Page 73: ...s current memory configuration BIOS Configuration Manager Help System Processors System Memory Boot Options System Even BIOS Configuration Manager General Help Copyright c 1999 Intel Corporation Copyr...

Page 74: ...enable or disable the integrated diskette drive controller provides a selection of drive size options and lets you write protect the drive System BIOS provides information on the BIOS and SMBIOS vers...

Page 75: ...then select Boot Disk to format the diskette and make it bootable To note the current BIOS settings 1 Remove the bootable diskette and restart your computer 2 Enter the BIOS Configuration Manager by s...

Page 76: ...unsuccessful call technical support 6 Once the BIOS files have been loaded remove the diskette from drive A then restart the computer 7 As the computer starts up enter the BIOS Configuration Manager...

Page 77: ...e trying to recover the BIOS no image appears on your monitor To recover the BIOS 1 Turn off the system and disconnect the power cord modem cord if installed and all external peripheral devices 2 Open...

Page 78: ...ge 17 See Preventing static electricity on page 15 8 Place the jumper back on pins 1 2 on the J1F2 jumper 9 Close the case reconnect the cords then turn on the computer 10 Enter the BIOS Configuration...

Page 79: ...72 Using the BIOS Configuration Manager 05030 book Page 72 Monday November 22 1999 8 23 AM...

Page 80: ...damage Protect you computer and peripherals by connecting them to a surge supressor which will absorb voltage surges and prevent them from reaching your computer When purchasing a surge suppressor Mak...

Page 81: ...l sources include more line noise than normal Line noise can also be a problem if your system is located near or shares a circuit with a device that causes electromagnetic interference such as a telev...

Page 82: ...ost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files Use Check Disk from once a week to once a month depending on how often you...

Page 83: ...ack up old files to a large capacity disk drive or tape drive and delete the files from your hard drive You can use the software that came with your tape backup drive or your large capacity disk drive...

Page 84: ...emory cache are removed when you turn off your computer Files are saved in the disk cache until the space designated for the cache is full See your browser s Help files for instructions on emptying th...

Page 85: ...2 At the Global tab select either Configure drives independently or Use one setting for all drives 3 If you are configuring drives independently click the tab for the drive you want to configure 4 Mov...

Page 86: ...iruses by Using the Norton AntiVirus to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet After you run Norton AntiVirus you can back up your f...

Page 87: ...u when system resources reach certain levels To install LANDesk Client Manager 1 Double click the Setup icon in the c dmi folder on your hard drive The InstallShield wizard starts 2 Follow the on scre...

Page 88: ...Windows NT you are prompted to create a startup diskette If you did not choose to create a startup diskette at that time you may create one later by running the Windows NT upgrade installation progra...

Page 89: ...82 Managing Your System 05030 book Page 82 Monday November 22 1999 8 23 AM...

Page 90: ...mouse and turn your mouse right side up The roller ball should drop into your hand If it does not gently shake the mouse until the ball drops out of the socket 4 Use adhesive tape to pick up any dust...

Page 91: ...or cases Always turn off the computer and other peripherals before cleaning any components Use a damp lint free cloth to clean the computer case monitor case keyboard speakers and other parts of your...

Page 92: ...correctly re read the instructions for the procedures you have performed If an error occurs within an application consult the documentation supplied with the software This section identifies solution...

Page 93: ...mind Never remove the chassis cover while the computer is turned on Do not attempt to open the monitor it is extremely dangerous Even if the monitor s power is disconnected stored energy within the m...

Page 94: ...dphones to the line out jack on the rear of the computer to test the output If they work replace the speakers The sound card may not be installed correctly Open the system then reseat the sound card M...

Page 95: ...ry IDE device may be disabled Restart your computer then pressF1 to enter the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE M...

Page 96: ...primary IDE device may be configured incorrectly Restart your computer then press F1 to enter the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both an...

Page 97: ...d on which the faulty chip resides Third party diagnostic programs can help determine which chip or memory segment is failing Probable Cause Solution The processor was installed incorrectly Check the...

Page 98: ...iate port on the modem line port The phone jack is shared by another modem or telephone If the modem shares the jack with another device make sure that the other device does not have the port open for...

Page 99: ...is terminated The device cables are not installed correctly Open the system then check all cables between the controller and the device Probable Cause Solution The diskette drive may be configured inc...

Page 100: ...ain Probable Cause Solution The diskette is corrupted Remove the diskette from the drive If the light remains on try restarting the system The cable to the drive is not connected properly Open the sys...

Page 101: ...r and the system Make sure that it is connected to the proper port Check the connector and cable for bent or broken pins The printer is not designated as the default printer If the printer to which yo...

Page 102: ...t button If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on then follow the on screen instructions Probable Cause Sol...

Page 103: ...cted properly Check the cable Make sure that it is plugged in correctly The mouse driver did not load when the system started Load the appropriate mouse driver manually or contact technical support Th...

Page 104: ...e for bent or damaged pins The monitor s brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position The monitor is defective Connect a working mon...

Page 105: ...e that the monitor is turned on then restart the system The display type is set incorrectly From the Control Panel window Start Settings Control Panel double click Display set the display to the appro...

Page 106: ...protector or UPS is damaged Disconnect the monitor power cable then connect it directly to the power source The monitor is too close to a source of electrical interference Move the monitor away from s...

Page 107: ...mory xxx expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrect Enter the BIOS Setup utility then verify the paramet...

Page 108: ...lure Make sure that the hard disk cable is properly connected Open the BIOS Setup utility program then make sure that the correct drive type is selected Hard disk controller failure press F1 to try re...

Page 109: ...ing keyboard Make sure that the keyboard is compatible with the system You may have to change the switch setting to AT Keyboard not detected See The keyboard does not work on page 95 for possible solu...

Page 110: ...e that you entered the right command If you are trying to exit MS DOS to return to Windows type exit then press ENTER Syntax error Make sure that you entered the right command If you are trying to exi...

Page 111: ...104 Troubleshooting 05030 book Page 104 Monday November 22 1999 8 23 AM...

Page 112: ...of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always f...

Page 113: ...et If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system...

Page 114: ...ateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Caution To reduce t...

Page 115: ...e interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following m...

Page 116: ...t until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the teleph...

Page 117: ...ertified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be ma...

Page 118: ...ements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in which network addressing if provided...

Page 119: ...jacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential a...

Page 120: ...up to make automatic calls to the Telecom 111 Emergency Service Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this de...

Page 121: ...e unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any...

Page 122: ...ounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 1 3 4 5 6 7 2 An...

Page 123: ...l damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make im...

Page 124: ...erating at 500 MHz and faster Cache 512K on processor RAM Four RIMM sockets on the system board support 2 5 volt Rambus Dynamic Random Access Memory RDRAM RIMMs Maximum memory is 2 GB BIOS Flash BIOS...

Page 125: ...wo external 3 5 inch drive bays one occupied by diskette drive and four 3 5 inch internal drive bays one occupied by included hard drive Temperature operating 10 to 40 Celsius or 50 to 104 Fahrenheit...

Page 126: ...moving 17 replacing 21 checking hard drive space 76 checking system health with LANDesk 80 cleaning computer case 84 monitor case 84 monitor screen 84 mouse 84 system 83 closing the case 20 conditione...

Page 127: ...D DVD drive 42 44 hard drive 49 LANDesk Client Manager 80 memory 30 processor 28 RIMMs 32 installing the system board 26 Integrated Floppy tab BIOS Configuration Manager 67 Integrated IDE tab BIOS Con...

Page 128: ...sers 111 Japanese users 112 New Zealand users 113 removal of chassis cover 17 front bezel 19 system board 23 replacement parts 107 replacing 3 5 inch diskette drive 42 battery 36 CD DVD drive 42 chass...

Page 129: ...14 System Restoration CD 81 system shut down Windows NT 13 T tab padlock 5 temporary files deleting 76 thumbscrews 5 troubleshooting adapters 92 battery 37 CD DVD 87 checklist 86 error messages 100 g...

Page 130: ...MAN US E5400 SYSTEM GDE R0 11 99 8505030 8505030 8505030 8505030 E 5400 Mid Tower System Manual...

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