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Troubleshooting

Beep codes

Whenever a recoverable error occurs during POST, the BIOS displays an error
message describing the problem. The BIOS also issues a beep code (one long
tone followed by two short tones) during POST if the video configuration fails
(a faulty video card or no card installed) or if an external ROM module does
not properly checksum to zero.

An external ROM module (for example, a video BIOS) can also issue audible
errors, usually consisting of one long tone followed by a series of short tones.
For more information on the beep codes issued, check the documentation for
that external device.

There are several POST routines that issue a POST terminal error and shut
down the system if they fail. Before shutting down the system, the
terminal-error handler issues a beep code signifying the test point error. This
beep code consists of one long tone and a series of short tones.

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Summary of Contents for E-4650

Page 1: ...MAN US E4650 SYS GDE R0 10 01 Gateway E 4650 System Manual ...

Page 2: ......

Page 3: ... 3 Working with the Gateway Mid Tower case 15 Preventing static electricity discharge 15 Opening and closing 17 Adding or replacing drives 21 Preparing to add or replace a drive 21 Drive cabling information 22 Adding or replacing drives 22 Replacing expansion cards 30 Replacing the power supply 33 Replacing the system board 35 Installing memory 37 Installing or replacing RIMM memory 37 Replacing t...

Page 4: ...e 67 Backing up files 69 Using the Scheduled Task Wizard 70 Cleaning your computer 71 Cleaning the exterior 71 Cleaning the keyboard 72 Cleaning the screen 72 Cleaning the mouse 72 Checking system health with LANDesk 74 System recovery 75 Creating a startup diskette 75 Keeping a record of system configuration 75 Using your System Restoration CD 75 6 Troubleshooting 77 Introduction 77 Troubleshooti...

Page 5: ...s 92 Beep codes 94 A Reference Data 97 Intel 850 ATX System Board Technical Reference 97 Features 97 System board layout 98 BIOS configuration jumper settings 103 Specifications 104 B Safety Regulatory and Legal Information 107 Index 119 ...

Page 6: ...iv ...

Page 7: ...ered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications are printed in italic Viewpoint All references to front back left or right on the computer are based on the computer being in a normal upright position as viewed from the front Important A note labeled important informs you of special circumstances Caution A caution warns you of p...

Page 8: ... your computer or other Gateway products Some types of information you can access are Hardware driver and program updates Technical tips Service agreement information Technical documents and component information Frequently asked questions FAQs Documentation for peripherals or optional components Online technical support ...

Page 9: ...vides basic information about your Gateway computer Read this chapter to find out Where components and connectors are located What accessories are available These illustrations show typical computer systems Your computer system may not look exactly the same ...

Page 10: ...2 Checking Out Your Gateway Computer Gateway Mid Tower front CD DVD drive CD DVD eject button Diskette eject button Diskette drive Power button USB 2 0 ports ...

Page 11: ...ject button Press this button to eject an inserted diskette Power button Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode For more information on changing power button settings see Power management on page 53 USB 2 0 ports Plug USB Universal Serial Bus devices such as a USB Iomega Zip drive scanner or camera i...

Page 12: ...ork jack Analog monitor port Parallel port Serial port USB 1 1 ports Keyboard port Mouse port Voltage selector switch Power connector Line in jack Microphone jack Line out 1 jack USB 2 0 ports Digital monitor port Line out 2 jack Modem jack Joystick MIDI port TV out port Shipping screw ...

Page 13: ...is port USB 1 1 ports Plug USB Universal Serial Bus devices such as a USB keyboard scanner or camera into these ports Legacy support for USB keyboards and mice require that they be plugged into a USB 1 1 port Plug USB keyboards or mice into the USB 1 1 ports Serial port Plug a serial device such as a digital camera into this port Parallel port Plug a parallel device such as a printer into this por...

Page 14: ...ne jack Plug a microphone into this jack This jack is color coded red Line in jack Plug an external audio input source such as a stereo into this jack so that you can record sound on your computer This jack is color coded blue Shipping screw Remove the shipping screw prior to using the cover release levers to open the side panel For more information on opening your case see Opening and closing on ...

Page 15: ...monitor the status of your system hardware Monitored information includes internal temperature fan speed voltage and chassis intrusion to alert you in the event of case cover removal The features of the hardware management system can be accessed through LANDesk Client Manager which also provides a quick system health indicator ...

Page 16: ...8 Checking Out Your Gateway Computer ...

Page 17: ...urge protected power strip helps protect against AC power fluctuations Protect your computer from extreme temperature and humidity Do not expose your computer to direct sunlight heater ducts or other heat generating objects Keep your computer away from equipment that generates magnetic fields such as unshielded stereo speakers Even a telephone placed too close to the computer may cause interferenc...

Page 18: ...components to a power strip make sure all the computer components are turned off then turn on the power strip 2 Turn on the monitor 3 Turn on any other components connected to the computer such as speakers a printer or a scanner 4 Turn on the computer If nothing happens when you turn on the computer Make sure that the power cables are securely plugged in and that your power strip if you are using ...

Page 19: ...erating system documentation for specific questions regarding the operating system To complete the operating system setup 1 After the computer starts the start up wizard opens Continue by clicking Next 2 Type the requested information in the appropriate text boxes When you have finished typing the information continue by clicking Next Important The computer starts very quickly If your monitor requ...

Page 20: ... The setup is complete Turning off your computer To turn off your computer In Windows XP click Start then click Turn Off Computer then Turn Off Windows shuts down and turns off your computer OR In Windows Me Windows 2000 Windows 98 or Windows NT click Start then select Shut Down In the Shut Down Windows dialog box select Shut Down then click OK Important If for some reason you cannot use the Turn ...

Page 21: ...hat is not responding 2 In Windows XP Windows Me Windows 2000 or Windows 98 select the program that is not responding OR In Windows NT click Task Manager then select the program that is not responding 3 Close the program by clicking End Task 4 If the computer does not respond turn off the computer power wait ten seconds and turn the power on again As a part of the regular startup process a program...

Page 22: ...14 System Setup ...

Page 23: ...wrist strap available at most electronics stores and attach it to a bare metal part of the computer Caution ESD can permanently damage electrostatic discharge sensitive components in the computer Prevent ESD damage by following ESD guidelines every time you open the computer case Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power...

Page 24: ...rpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expa...

Page 25: ...ons disconnect the power cord and all other cables 3 Drain any residual power from the computer by pressing the power button 4 For stability place the computer on its side 5 Remove the shipping screw then push the cover release levers away from each other Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the power and modem cords before ...

Page 26: ...18 Working with the Gateway Mid Tower case 6 Swing the side panel away from the case ...

Page 27: ...osing 19 To close the Gateway Mid Tower case 1 For more stability place the computer on its side 2 Make sure all of the internal cables are arranged inside the case so they will not be pinched when you close the case ...

Page 28: ... Gateway Mid Tower case 3 Align the door tabs into the case notches 4 Swing the side panel toward the case until the release levers lock 5 Return the computer to its upright position 6 Reconnect the cables and power cord ...

Page 29: ...ive documentation for information on configuring the drive setting any jumpers on the drive and attaching cables to the drive If you are installing a drive that requires a controller card install the card before you install the drive IDE cables automatically assign master slave positions to the drives they connect You can override these assignments using the jumpers on the drives IDE hard drives c...

Page 30: ...D drives and standard IDE hard drives Use the 80 conductor IDE cable to connect DMA 100 compatible hard drives Adding or replacing drives Use these procedures to replace 5 25 inch drives such as CD DVD drives 3 5 inch drives such as diskette drives and hard drives To add or replace a CD DVD or diskette drive 1 Open the case by following the procedure To open the Gateway Mid Tower case on page 17 2...

Page 31: ...Adding or replacing drives 23 3 If you are adding a new drive press in on the two bezel release tabs then swing open the front bezel ...

Page 32: ...the Gateway Mid Tower case 4 If you are adding a new drive remove the drive bay bezel cover for the bay into which you are installing the new drive 3 5 inch drive bay bezel cover tab 5 25 inch drive bay bezel cover tab ...

Page 33: ... drive remove the EMI shield for the bay into which you are installing the new drive 6 If you are replacing a drive disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive EMI shields ...

Page 34: ... a shipping screw installed next to the release lever remove the screw then unlock the drive bay by sliding the release lever back toward the back of the case 8 If you are replacing a drive remove the old drive by sliding it forward and out of the drive bay ...

Page 35: ...the new drive into the drive bay until it settles into the indentation then lock it into place by sliding the release lever toward the front of the case 11 Connect the drive cables according to the instructions in the drive manual 12 Close the case by following the procedure To close the Gateway Mid Tower case on page 19 ...

Page 36: ...e procedure To open the Gateway Mid Tower case on page 17 2 Return the case to its upright position 3 Disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive manual for further instructions Power cable Data cable ...

Page 37: ... 5 Set any jumpers on the new drive See the drive manual for further instructions 6 Slide the new drive in and lock it into place by sliding the release lever toward the inside of the case 7 Connect the drive cables according to the instructions in the drive manual 8 Close the case by following the procedure To close the Gateway Mid Tower case on page 19 ...

Page 38: ...seat an expansion card 1 Open the case by following the procedure To open the Gateway Mid Tower case on page 17 2 For more stability place the computer on its side 3 Disconnect any cables that are attached to the card noting their locations and orientation You will reconnect the cables after you install the new card 4 Remove the card retention cover thumb screw that secures the card retention cove...

Page 39: ...e card but do not bend the card sideways 6 While holding the retention cover open install the new card into the expansion slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card ...

Page 40: ...nward then secure the expansion card retention cover with the card retention cover thumb screw 8 Reconnect any cables to the card 9 Close the case by following the procedure To close the Gateway Mid Tower case on page 19 10 Refer to the guide that came with the card for any special software installation instructions ...

Page 41: ...y following the procedure To open the Gateway Mid Tower case on page 17 2 Return the computer to its upright position 3 Disconnect the power supply cables from all components noting their locations and orientation You will reconnect the cables after you install the new power supply 4 Flip the power supply retention clip out ...

Page 42: ... the front of the case then outward 6 Install the new power supply into the case by reversing the actions you took in Step 4 then lock the new power supply into place by flipping the power supply retention clip in 7 Reconnect the power supply cables 8 Close the case by following the procedure To close the Gateway Mid Tower case on page 19 ...

Page 43: ...n page 17 2 Remove all of the expansion cards by following the procedure To replace add or reseat an expansion card on page 30 3 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 4 Remove the thumb screw using a screwdriver coin or your fingers Thumb screw ...

Page 44: ...ce with the thumbscrew 7 Connect the power and data cables 8 Install the expansion cards by following the procedure in To replace add or reseat an expansion card on page 30 9 Close the case by following the procedure To close the Gateway Mid Tower case on page 19 Important The new system board must have special standoffs pem studs mounted on the bottom of the board If necessary use the standoffs f...

Page 45: ...ications on page 104 Installing or replacing RIMM memory You need to use a combination of Rambus Interface Memory Modules RIMMs and Continuity RIMMs C RIMMs All memory slots must be filled with either a RIMM or a C RIMM RIMMs RIMM memory has a metal cover on one or both sides of the module C RIMMs C RIMMs are placeholders that let the memory modules work A C RIMM does not have a metal cover on eit...

Page 46: ...l external cables and the power cord 2 Find the memory module banks sometimes called expansion slots on your system board Tips Tricks Identifying identical RIMM modules Identical RIMM modules must share the same five specifications shown in the example below 64MB 8 ECC RAMBUS 800 45 Module Memory Capacity Number of RDRAMs ECC Support blank no ECC support ECC ECC support t RAC Memory Speed ...

Page 47: ...e from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are removing a C RIMM module from the memory module bank gently pull the plastic tabs away from the sides of the module and remove it ...

Page 48: ... OR If you are installing four memory modules into two dual channel banks RIMM BANK 0 and RIMM BANK 1 install two identical RIMMs in RIMM BANK 0 and two identical RIMMs in RIMM BANK 1 on the system board Make sure that you align the notches on the RIMM and C RIMM with the notches on the memory module bank and press firmly into the bank RIMM BANK 0 RIMM BANK 1 RIMM modules C RIMM modules RIMM BANK ...

Page 49: ...rn on the computer Windows starts and the Windows desktop appears 8 In Windows XP click Start then select Control Panel Performance and Maintenance then System The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab OR In Windows Me Windows 2000 or Windows 98 right click the My Computer icon then select Properties The amount of memory in your...

Page 50: ...y that all your settings are currently correct then from the Exit menu select Save Custom BIOS Settings For more information about the BIOS Setup utility program see Using the BIOS Setup Utility on page 45 3 Turn off the computer and disconnect the power cord modem cable if installed and all external peripheral devices 4 Remove the cover See Opening and closing on page 17 and Preventing static ele...

Page 51: ... the battery and lift it up until it pops out of the socket 7 Press the new battery in the socket with the positive pole up Make sure you have pressed the battery down far enough for it to contact the base of the socket it should snap into place 8 Close the case by following the procedure To close the Gateway Mid Tower case on page 19 9 Open the BIOS Setup utility then select Load Custom BIOS Sett...

Page 52: ...44 Working with the Gateway Mid Tower case ...

Page 53: ...aracteristics The settings are stored in battery backed RAM and are retained even when the power is off Important The computer starts very quickly If your monitor requires time to warm up you may not see the messages If you are having problems you may need to wait for the monitor to warm up and then restart the computer If you are trying to enter Setup press F1 before the monitor warms up ...

Page 54: ...row and down arrow keys select items in the menu The left arrow and right arrow keys move you between the menus ENTER either moves you to a submenu screen when a selected item is preceded by or activates a selected field ESC closes the screen you are in and returns you to the previous screen or opens a dialog box allowing you to exit from the BIOS Setup utility F10 opens a screen that lets you sav...

Page 55: ...settings related to your computer hardware and configuration Advanced gives you access to information and settings for computer resources hardware and computer configuration Security gives you access to settings related to computer access passwords and security settings Power gives you access to information and settings for power management features Boot gives you access to information and setting...

Page 56: ...ew version from a diskette To update the BIOS you need to perform the following tasks in sequence 1 Create a bootable diskette 2 Save the current BIOS settings 3 Create the BIOS update diskette 4 Update the BIOS 5 Load the BIOS settings Follow the detailed instructions for updating the BIOS that are included in the self extracting file that you can download from the technical support area of Gatew...

Page 57: ... the CMOS settings to the BIOS defaults or to erase a misplaced or forgotten password For more information on the location and use of the configuration jumper see BIOS configuration jumper settings on page 103 Caution Moving a jumper while the power is on can damage your computer Always turn off the computer and unplug the power cord from the computer before changing jumper settings ...

Page 58: ...50 Using the BIOS Setup Utility ...

Page 59: ...nd cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and helps prevent them from reaching your computer Warning High voltages can enter your computer through both the power cord and the modem connection Help protect your computer by using a surge protector If you have a telephone modem use a surge prot...

Page 60: ...ne conditioner protects your computer from the small fluctuations in voltage from an electrical supply Most computers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your computer is located near or shares a circuit with a device that causes electromagnetic interference such as a te...

Page 61: ... energy when the system is not in use Standby while your computer is in Standby mode it switches to a low power state where devices such as the monitor and drives turn off and the entire system uses less power Hibernate also called save to disk writes all current memory RAM information to the hard drive then turns the computer completely off The next time you turn on the computer it reads the memo...

Page 62: ...then click Stand By OR In Windows Me Windows 2000 or Windows 98 click Start then select Shut Down Stand By then click OK On Enter Hibernate mode must be enabled In Windows XP click Start then click Turn Off Computer press and hold SHIFT then click Hibernate OR In Windows 2000 click Start then select Shut Down Hibernate then click OK In Standby or Hibernate mode Exit Standby or Hibernate mode Move ...

Page 63: ... or create a custom power scheme Advanced power settings let you assign different power saving modes to the power button Changing the power scheme To change the power scheme 1 In Windows XP click Start then select Control Panel Click Performance and Maintenance The Performance and Maintenance window opens OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Pan...

Page 64: ...e Power Options Properties dialog box opens 3 Select a power scheme from the Power Scheme list OR Set the timers for System standby Turn off monitor and Turn off hard disks then save your custom power scheme by clicking Save As and typing a name for the scheme 4 Save the changes by clicking OK ...

Page 65: ...ndow opens OR In Windows Me Windows 2000 or Windows 98 click Start then select Settings then Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Advanced tab 4 Change the settings then sa...

Page 66: ...tart then select Settings then Control Panel The Control Panel window opens If you do not see the Power Options or Power Management icon click view all Control Panel options 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Hibernate tab 4 Select the Enable hibernation check box then click Apply Hibernate mode is now an option...

Page 67: ...on In Windows XP click Start then click Turn off computer then hold the Shift key down while clicking Standby OR In Windows Me Windows 2000 or Windows 98 click Start then Shut Down Hibernate then OK Installing an Uninterruptible Power Supply in Windows XP To install an Uninterruptible Power Supply in Windows XP 1 Click Start then select Control Panel Click Performance and Maintenance The Performan...

Page 68: ...r Computer 3 Click the UPS tab 4 Click Select The UPS Selection dialog box opens 5 Select the manufacturer and model of the UPS device 6 Click the serial port where the UPS device is attached 7 Click Finish 8 Click OK ...

Page 69: ...aded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus Periodically updating your Norton AntiVirus program to protect against the latest viruses To scan for viruses 1 Click Start then select All Programs Nort...

Page 70: ... 30 seconds 3 Turn on the computer and rescan for the virus To update Norton AntiVirus 1 Click Start then select All Programs Norton AntiVirus then LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 2 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 3 When the program has finished click Finish ...

Page 71: ...pace 1 In Windows XP click Start then select My Computer OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon 2 Right click the drive that you want to check for available file space then select Properties Drive space information appears Help and Support For more information on checking hard drive space click Start then select Help and Support or Help ...

Page 72: ...er window opens OR In Windows Me Windows 2000 or Windows 98 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to delete files from then select Properties The System Properties dialog box opens at the General tab 3 Click Disk Cleanup The Disk Cleanup dialog box opens Help and Support For more information on using Disk Cleanup click Start then ...

Page 73: ...hard drive so that Windows does not use them If you use your computer several hours every day you probably want to run Error checking or ScanDisk once a week If you use your computer less frequently once a month may be adequate Also use Error checking or ScanDisk if you encounter hard drive problems To checking the hard drive for errors 1 In Windows XP click Start then select My Computer OR In Win...

Page 74: ...click Start For help press F1 Windows checks the drive for errors This process may take several minutes 6 Correct any problems that are found by following the on screen instructions After Windows has finished checking the drive for errors it provides a summary of the problems that it found 7 Click OK ...

Page 75: ...g the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over ...

Page 76: ...ab 4 Click Defragment Now 5 If Disk Defragmenter does not start automatically click Start or Defragment 6 Disk Defragmenter shows its progress on the screen When finished Disk Defragmenter asks if you want to quit the program 7 Click Close or Yes ...

Page 77: ...ould back up your files regularly to a writable CD if you have a CD R or CD RW drive or to diskettes Use a backup device such as a CD R CD RW or Zip drive to do a complete hard drive backup If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit our Web site at www gateway com Help and Support For more information on ...

Page 78: ...ms Accessories System Tools then Scheduled Tasks The Scheduled Tasks window opens 2 Double click Add Scheduled Task The Scheduled Tasks Wizard opens 3 Click Next then select the Scheduled Task Wizard option you want to create and follow the screen prompts to customize the task Help and Support For more information on using the Scheduled Task Wizard click Start then select Help and Support or Help ...

Page 79: ...ts Use a damp lint free cloth to clean the computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With the computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any wa...

Page 80: ... a little water on the cloth never directly on the screen and wipe the screen with the cloth OR If your computer screen is not an LCD panel use a soft cloth and window cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If you have a mouse and the mouse pointer begins moving erratically across t...

Page 81: ... ring on the bottom of the mouse counter clockwise 3 Remove the retaining ring and mouse ball 4 Remove any dust lint or dirt from the mouse ball with a soft cloth 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol 6 Replace the mouse ball and lock the retaining ring into place ...

Page 82: ...stall LANDesk Client Manager 1 In the C DMI folder on your hard drive double click the Setup icon to launch the install wizard 2 Follow the instructions that appear on the screen If you are prompted for a password during the installation process type lowtco LANDesk Client Manager comes with complete electronic documentation and online help Refer to these documents and the program s Help for more i...

Page 83: ...re documentation or see the online help for your operating system for specific instructions Keeping a record of system configuration Some operating systems allow you to print a summary of the configuration of your system and the memory allocation This printed summary can provide information to reset your system configuration properly if the information is lost or help you troubleshoot your system ...

Page 84: ...76 Managing Your Computer ...

Page 85: ...ning on the computer make sure that The power cord is connected to the AC power in connector and an AC outlet The AC outlet is supplying power If a power strip is used it is turned on and the circuit breaker is set The voltage selection switch on the computer power supply reflects the proper voltage Verifying your configuration If your computer is not operating correctly the BIOS may contain an in...

Page 86: ...ance If you are qualified to maintain the computer yourself make sure you are properly grounded before opening the computer case For more information on preventing electrostatic damage to the computer see Preventing static electricity discharge on page 15 if you have a Gateway Mid Tower case Battery installation problems If you have problems after installing the new battery try each of the items l...

Page 87: ...d correctly and that the connectors do not miss any pins Disconnect and reconnect the cables Close the case as described on page 17 then turn on the computer Turn off the computer remove the cover and if you have the proper test equipment make sure that the new battery has power Although unlikely your new battery may be defective Close the case as described on page 17 then turn on the computer ...

Page 88: ...e check box is not selected In Windows Me Windows 2000 Windows 98 and Windows NT double click the speaker icon in the lower right corner of the taskbar and make sure that the Master Out CD Audio MIDI Digital and Wave Mute check boxes are not selected The speakers may be faulty Connect a set of headphones to the line out jack to test the output If they work replace the speakers The sound card may n...

Page 89: ...le The CD drive needs to be added as new hardware In the Control Panel window double click Add New Hardware Follow the on screen instructions for adding the drive The secondary IDE device may be disabled Restart your computer then press F1 to open the BIOS Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto The CD cable...

Page 90: ...puter is still non responsive press and hold in the power button for 5 seconds to turn the computer off Turn the computer back on and follow the on screen instructions The heatsink is not properly seated on the processor Reseat the heatsink Probable cause Solution A key was pressed while the computer was starting up Clear the stuck key then turn off the computer wait for a few seconds then turn th...

Page 91: ... is not plugged in or connected properly Make sure the cable is plugged in correctly The mouse driver did not load when the computer started Load the appropriate mouse driver manually or contact Gateway Technical Support The mouse is defective Try a mouse that you know is working ...

Page 92: ...use Solution The diskette is not IBM formatted Make sure the diskette you are trying to use is IBM compatible If it is try reformatting it If it is not get a compatible diskette The diskette is corrupted Check the diskette for errors If you have detected and corrected errors try accessing the diskette again The diskette is write protected Make sure the write protection window on the upper right co...

Page 93: ...gured properly Consult the hard drive user s guide for instructions on how to configure the drive Configure the drive correctly The drive cables are not connected properly Open the computer and make sure all cables to the controller card are connected correctly Some computers do not have IDE controller cards because the IDE controller is built into the system board The drive controller is not seat...

Page 94: ...figuration was not saved in BIOS Setup utility Open the BIOS Setup utility and save the new memory configuration The memory was installed incorrectly Make sure the memory is seated and oriented correctly A memory chip is faulty Replace the card with the faulty chip Third party diagnostic programs can help determine which chip or memory segment is failing ...

Page 95: ...w hardware The modem is not connected to a live phone jack Make sure the line connected to the modem is working and plugged into the appropriate port on the modem line port The phone jack is in use If the modem shares the jack with another device make sure the other device does not have the port open for example someone is on the phone or another modem is in use ...

Page 96: ...s set incorrectly Check the address configuration of the adapter card and make sure that it does not conflict with another card in the computer The card was not configured through the software Configure the card with the appropriate software The card was not installed correctly Make sure that the jumpers are configured correctly then reseat the card ...

Page 97: ...ed between the printer and the computer Check the connector and cable for bent or broken pins The printer is not designated as the default printer If the printer that you are trying to print to is not the default printer make sure you have selected it through the program s printer setup function The printer has not been added to the computer In the Printers window double click Add Printer Follow t...

Page 98: ... is damaged Check the connector and cable for bent or damaged pins The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position System board memory is not seated properly indicated by a beep Open the computer and reseat the system board memory The monitor is defective Connect a working monitor to the computer Probable cause Solution T...

Page 99: ...ideo type should be selected along with a supported resolution Check your monitor and video controller documentation for details Probable cause Solution The monitor controls are not properly adjusted Adjust the monitor controls until the text becomes clear See your monitor documentation for more information The connector or cable is damaged Make sure the cable and connectors are in good condition ...

Page 100: ...Incompatible Corresponding drive is not an ATAPI device Run Setup to make sure device is selected correctly A Drive Error No response from diskette drive Cache Memory Bad An error occurred when testing L2 cache Cache memory may be bad CMOS Battery Low The battery may be losing power Replace the battery soon CMOS Display Type Wrong The display type is different than what has been stored in CMOS Che...

Page 101: ... by an address On Board Parity Error A parity error occurred in system board main memory This error is followed by an address Parity Error A parity error occurred in system board main memory at an unknown address No Keyboard Found No keyboard was found Check the keyboard connection For more information see The keyboard does not work on page 82 No Mouse Found No mouse was found Power down and check...

Page 102: ... checksum to zero An external ROM module for example a video BIOS can also issue audible errors usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that external device There are several POST routines that issue a POST terminal error and shut down the system if they fail Before shutting down the system th...

Page 103: ...m Short Beeps Description 1 Refresh failure 2 Parity cannot be reset 3 First 64 KB memory failure 4 Timer not operational 5 Not used 6 8042 GateA20 cannot be toggled 7 Exception interrupt error 8 Display memory R W error 9 Not used 10 CMOS shutdown register test error 11 Invalid BIOS for example POST module not found ...

Page 104: ...96 Troubleshooting ...

Page 105: ...erence Features This FC PGA2 system board uses the Intel 850 chipset The system board supports Direct RAMBUS RDRAM RIMM system memory Intel Pentium 4 processors Ultra ATA 33 66 100 drives 100 MHz Front Side Bus FSB 400 MHz Data Bus 4x AGP ACPI 1 0b power management Integrated Intel 802 3 10 100 Mbit sec LAN ...

Page 106: ...98 Reference Data System board layout The following illustration shows the system board divided into two sections 2 1 ...

Page 107: ...Intel 850 ATX System Board Technical Reference 99 Section 1 A E C G D B F ...

Page 108: ...100 Reference Data A USB front panel header 2 0 B Front panel header C BIOS configuration jumper D Battery E PCI expansion slots F AGP expansion slot G CNR expansion slot not supported ...

Page 109: ...Intel 850 ATX System Board Technical Reference 101 Section 2 Q O R P N L M A B G F E D C H I K J ...

Page 110: ...s E Processor socket F Auxiliary power connector G Intruder header H Diskette drive cable connector I Main power connector J Auxiliary fan connector K Processor fan connector L Personal System 2 PS 2 mouse port M PS 2 keyboard port N USB ports 1 1 O Serial COM connector P Parallel LPT printer connector Q Network jack R USB ports 2 0 ...

Page 111: ...asswords or recover your BIOS if it becomes corrupted For information about the location of this jumper see Section 1 on page 99 Setting Jumper placement When used Normal For normal operation 1 2 position Configure For clearing passwords 2 3 position Recover For recovering the BIOS no jumper J9H2 CONFIG 3 J9H2 CONFIG 3 J9H2 CONFIG 3 ...

Page 112: ... using two on board PCI IDE connectors with PIO Bus Master and Ultra DMA33 66 100 operation modes Automatic drive type selection for easy setup Diskette drive interface A diskette drive controller is integrated on the system board Support is available for a single diskette drive Universal Serial Bus USB 4 USB 2 0 ports 2 USB 1 1 ports 4 rear ports 2 USB 2 0 2 USB 1 1 2 front panel ports USB 2 0 Mo...

Page 113: ... subsidiaries are custom engineered by our suppliers to Gateway specifications and may vary from similarly marketed products Environment Operating temperature 10 C to 35 C 50 F to 95 F Humidity 20 to 80 Altitude 60 96 m to 3048 m CPU clearance 10 16 mm after installation top and sides ...

Page 114: ...106 Reference Data ...

Page 115: ...oduct near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the comput...

Page 116: ... battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all...

Page 117: ...paration between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ...

Page 118: ...ay request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on t...

Page 119: ...ngle line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment o...

Page 120: ...ttachment requirements for pan European approval for connection to the analogue Public Switched Telephone Networks PSTNs of TE excluding TE supporting voice telephony services in which network addressing if provided is by means of Dual Tone Multi Frequency DTMF signaling This equipment has been approved to Council Decision 98 482 EEC CTR 21 for Pan European single terminal connection to the Public...

Page 121: ...esidential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling ...

Page 122: ... network services This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s specifications a There shall be no mor...

Page 123: ...ass 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclos...

Page 124: ...nformation with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattend...

Page 125: ...o keep from touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground clamps 4 Grounding conductors NEC Section 810 21 5 Antenna discharge unit NEC Section 810 20 6 Ground clamp 7 Antenna lead in wire 2 1 5 3 7 6 4 Antenna and satellite grounding ...

Page 126: ... in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Netwo...

Page 127: ...s 69 battery installing 42 removing 42 replacing 42 troubleshooting 78 warnings 42 beep codes 94 BIOS updating 48 BIOS Setup utility 45 menus 47 navigating through 46 saving system configuration information 45 boot menu BIOS Setup utility 47 C cabling drives 22 providing space 9 case closing 17 opening 17 CD DVD drive 3 cabling information 22 eject button 3 installing 21 preparing to install 21 re...

Page 128: ...nch 21 replacing CD DVD 21 replacing diskette 21 replacing hard 21 supported types 21 E electrostatic discharge ESD 15 error messages 92 Error checking 65 Ethernet jack 5 exit menu BIOS Setup utility 47 expansion card installing 30 removing 30 replacing 30 troubleshooting 88 external audio jack 6 F FAQ frequently asked questions accessing vi features back 4 front 2 files backing up 69 deleting 64 ...

Page 129: ...peaker out 6 joystick port 6 jumper configuration 49 settings 49 K keyboard cleaning 72 port 5 troubleshooting 82 L LANDesk Client Manager installing 74 restoring 74 line conditioners 52 line in jack 6 line out jack 6 M magnetic fields protecting your computer 9 main board installing 35 removing 35 replacing 35 main menu BIOS Setup utility 47 maintenance cleaning component exteriors 71 cleaning th...

Page 130: ...5 changing settings 55 connecting 9 connector 5 Hibernate mode 53 58 LED 10 line conditioners 52 management 53 schemes 55 source problems 51 Standby mode 53 56 surge suppressors 51 uninterruptible power supply UPS 52 power button 3 54 power supply installing 33 removing 33 replacing 33 printer parallel port 5 troubleshooting 89 protecting computer against power source problems 51 R recovery system...

Page 131: ...ndby mode 3 53 56 starting computer 3 10 startup diskette creating 75 static electricity 15 surge protector 51 surge suppressors 51 system board configuration jumper 49 installing 35 removing 35 replacing 35 system configuration recording 75 system recovery 75 System Restoration CD 75 T temperature protecting the computer 9 troubleshooting adapters 88 adjusting the monitor 10 battery 78 beep codes...

Page 132: ...pdating the BIOS 48 USB port 3 5 utility software BIOS Setup utility 45 V video troubleshooting 90 virus 61 protecting against 61 removing with Norton AntiVirus 61 voltage selector switch 5 W warning battery 42 Windows resetting the computer 13 setup 11 ...

Page 133: ......

Page 134: ...MAN US E4650 SYS GDE R0 10 01 Gateway E 4650 System Manual ...

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