85
Troubleshooting
www.gateway.com
Troubleshooting
First steps
Try these steps first before going to the following sections:
■
Make sure that the power cable is connected to your server and an
AC outlet and that the AC outlet is supplying power.
■
If you use a surge protector or a UPS, make sure that it is turned on and
is rated to handle the power required by your server.
■
If a peripheral device, such as the keyboard or mouse, does not work, make
sure that all connections are secure and plugged into the correct ports.
■
If you added or removed server components before the problem started,
review the installation procedures you performed and make sure that you
followed each instruction. You may need to remove the device, uninstall
the device’s software, then reinstall the device.
■
Make sure that your hard drive is not full. For more information, see
“Managing hard drive space” on page 23
.
■
If an error message appears on the screen, write down the exact message.
The message may help Gateway Technical Support in diagnosing and fixing
the problem.
■
Open the BIOS Setup utility and check your configuration settings. For
more information, see
“Opening the BIOS Setup utility” on page 72
.
■
View the system event log. To view the log, in the BIOS Setup utility select
the
Advanced
menu, then
Event Log Configuration
, then
Event Log Area
.
■
If an error occurs in a program, see its documentation or the online help.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
server problem if:
■
Power cords or plugs are damaged
■
Liquid has been spilled into your server
■
Your server was dropped
■
The case was damaged
Instead, unplug your server and contact a qualified
computer technician.
Summary of Contents for 920
Page 1: ......
Page 2: ......
Page 6: ...iv ...
Page 14: ...8 Chapter 1 Checking Out Your Gateway Server www gateway com ...
Page 24: ...18 Chapter 2 Setting Up Your Server www gateway com ...
Page 49: ...43 Opening the server case www gateway com 5 Swing the side panel away from the case ...
Page 76: ...70 Chapter 4 Installing Components www gateway com ...
Page 112: ...106 Chapter 6 Troubleshooting www gateway com ...
Page 128: ...122 Appendix A Server Specifications www gateway com ...
Page 134: ...128 Appendix B BIOS Settings www gateway com ...
Page 142: ...136 Appendix C Safety Regulatory and Legal Information www gateway com ...
Page 150: ...144 ...
Page 151: ...A MAN 920 SYS GDE R2 12 02 ...