Gateway 710XL User Manual Download Page 227

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219

Troubleshooting

This chapter provides some solutions to common computer
problems. Read this chapter to learn how to:

■

Troubleshoot typical hardware and software problems

■

Get telephone support

■

Use automated troubleshooting systems

■

Get tutoring and training

If the suggestions in this chapter do not correct the
problem, see

“Getting Help” on page 25

, for more

information about how to get help.

Summary of Contents for 710XL

Page 1: ...Customizing Troubleshooting your Gateway computer user sguide...

Page 2: ......

Page 3: ...13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain 14 Protecting from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting reboo...

Page 4: ...2 Shortcuts 53 5 Using the Internet 55 Learning about the Internet 56 Setting up an Internet account 57 Accessing your Internet account 58 Using the World Wide Web 59 Connecting to a Web site 60 Downl...

Page 5: ...ying a CD or DVD 98 Creating a data CD or DVD 102 Copying music tracks 105 Creating a music CD 108 Advanced features 112 Connecting a digital camera 113 Connecting a digital video camera 114 Creating...

Page 6: ...Ethernet network 146 Wireless Ethernet speed and frequency 146 Example access point wireless Ethernet network 148 Equipment you need for an access point wireless Ethernet network 149 Example peer to...

Page 7: ...179 Using the Restoration CDs 180 Reinstalling device drivers 181 Updating device drivers 183 Reinstalling programs 184 Reinstalling Windows 186 13 Upgrading Your Computer 189 Selecting a place to wor...

Page 8: ...puter 224 File management 225 Hard drive 225 Internet 226 Keyboard 228 Memory 228 Modem 229 Monitor 233 Mouse 235 Power 235 Printer 236 Sound 237 Using the BIOS Setup utility 238 Telephone support 240...

Page 9: ...ateway computer Read this chapter to learn How to identify the features of your computer How to locate your computer s model and serial number How to locate the Microsoft Certificate of Authenticity H...

Page 10: ...Gateway Computer www gateway com Front Your computer may contain any of the following components CD DVD drive Reset button USB ports Power button Power indicator Hard drive indicator Diskette drive Me...

Page 11: ...ometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Hard drive indicator Turns on when the hard drive is accessed IEEE 1394 FireWire Plug an I...

Page 12: ...Your computer may contain any of the following components Modem jack Parallel port Serial port USB ports PS 2 keyboard port PS 2 mouse port Voltage switch Power connector Audio jacks USB ports Ethern...

Page 13: ...SB Universal Serial Bus devices such as a USB Iomega Zip drive printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other peripheral devic...

Page 14: ...icker on the back of your computer case Printed on the customer invoice that came with your computer The invoice also contains your customer ID number Displayed in Help and Support Click Start Help an...

Page 15: ...ter such as memory size memory type and hard drive size go to the My Computer Info link in Help and Support or visit Gateway s eSupport page at support gateway com The eSupport page also has links to...

Page 16: ...igital camera lets you take pictures that you can view and edit on your computer For more information see Connecting a digital camera on page 113 A digital video camera lets you take movies that you c...

Page 17: ...like tape recorders use magnetic tape cartridges to store data Tape drive cartridges can store 2 GB 20 GB 40 GB 130 GB or more of data If you want to increase your internal storage space try replacing...

Page 18: ...10 Chapter 1 Checking Out Your Gateway Computer www gateway com...

Page 19: ...d this chapter to find out how to Use your computer safely Protect your computer from power source problems Start and turn off your computer Use the keyboard Use the mouse Use the computer display Ins...

Page 20: ...d glare on your computer display and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your computer display Use...

Page 21: ...ard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute y...

Page 22: ...t with your back straight so your knees hips and elbows form right angles when you work Take breaks to stand and stretch your legs Avoid twisting your torso or neck Avoiding discomfort and injury from...

Page 23: ...your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your c...

Page 24: ...using the setup poster 2 Press the power button on your computer 3 If you are starting your computer for the first time follow the on screen instructions to set up your computer 4 Turn on any periphe...

Page 25: ...r certain components in the power supply and system board remain energized In order to remove all electrical power from your computer unplug the power cord and modem cable from the wall outlets We rec...

Page 26: ...tion you may have to restart reboot your computer To close unresponsive programs and restart your computer 1 Press CTRL ALT DEL then click Task Manager The Task Manager window opens 2 Click the Applic...

Page 27: ...ent Indicators Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Windows keys Press this key to open the Windows Start menu This ke...

Page 28: ...se Start or pause the play of the CD or DVD Stop Stop the play of the CD or DVD Next Move to the next CD track or DVD chapter Volume down Decrease the volume Volume up Increase the volume Mute Turn of...

Page 29: ...21 Multifunction keyboard www gateway com E mail Open your e mail program Search Open online search Internet Open your Web browser Special function buttons Icons Press to...

Page 30: ...n shows the standard mouse As you move the mouse the pointer arrow on the display moves in the same direction You can use the left and right buttons on the mouse to select objects on the display You c...

Page 31: ...pointer over the object Quickly press and release the left mouse button once This action is called clicking Start a program or open a file or folder Position the pointer over the object Quickly press...

Page 32: ...usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or USB device for the first time your computer will prompt you to install any software the dev...

Page 33: ...5 Getting Help This chapter tells you about additional information resources available to help you use your computer Read this chapter to learn how to access Help and Support Online help Gateway Web s...

Page 34: ...a word or phrase keyword in the Search box located at the top of any Help and Support screen then click the arrow button For each search you receive the following search result types Suggested Topics...

Page 35: ...arn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button You can search for information...

Page 36: ...ials and personalized information about your system Visit the Gateway eSupport Web site at support gateway com For more information about connecting to the Internet see Using the Internet on page 55 U...

Page 37: ...ibrary of how to articles and videos on topics such as making audio CDs and installing a hard drive Downloads Click Downloads then click My Downloads to get the latest software updates for BIOS and dr...

Page 38: ...30 Chapter 3 Getting Help www gateway com...

Page 39: ...4 31 Windows Basics Read this chapter to learn how to Use the Windows desktop Manage files and folders Work with documents Use shortcuts...

Page 40: ...a real desk Think of the desktop as your personalized work space where you open programs and perform other tasks Your desktop may be different from this example depending on how your computer is set u...

Page 41: ...e running Click a program s button on the taskbar to open the program s window The Start button provides access to programs files help for Windows and other programs and computer tools and utilities C...

Page 42: ...showing you the first level of menu items 2 Click All Programs to see all programs and files in the Start menu When you move the mouse pointer over any menu item that has an arrow next to it another...

Page 43: ...art then click All Programs 2 Right click press the right mouse button the program that you want to add to the desktop 3 Click Send To then click Desktop create shortcut A shortcut icon for that progr...

Page 44: ...s When you double click the icon for a drive folder file or program a window opens on the desktop This example shows the Local Disk C window which opens after you double click the Local Disk C icon in...

Page 45: ...a button on the taskbar Clicking the program button in the taskbar opens the window again Clicking the maximize button expands the active window to fit the entire computer display Clicking the maximiz...

Page 46: ...nd delete the information just as you would reorganize and throw away information in a file cabinet Viewing drives Drives are like file cabinets because they hold files and folders A computer almost a...

Page 47: ...rs Folders are much like the folders in a file cabinet They can contain files and other folders Files are much like paper documents letters spreadsheets and pictures that you keep on your computer In...

Page 48: ...ble click the existing folder If you do not see the contents of the drive or folder click Show the contents of this drive or Show the contents of this folder 4 Click File New then click Folder The new...

Page 49: ...there To copy a file or folder to another folder 1 Locate the file or folder you want to copy For more information see Viewing drives on page 38 and Searching for files on page 46 2 Right click press...

Page 50: ...up menu opens on the desktop 3 Click Cut on the pop up menu 4 Open the destination folder 5 With the pointer inside the destination folder right click 6 Click Paste The file or folder you moved appea...

Page 51: ...nd folders see Shortcuts on page 53 If you cannot find the file you want to delete see Searching for files on page 46 2 Click File then click Delete Windows moves the files and folders to the Recycle...

Page 52: ...ide a folder that may be inside yet another folder and so on Windows drives folders and files are organized in the same way as a real file cabinet in that they may have many levels usually many more l...

Page 53: ...ou want to find If you do not see the contents of a folder click Show the contents of this drive or Show the contents of this folder 3 Continue double clicking folders and their subfolders until you f...

Page 54: ...e they are stored on your hard drive you can use the Search utility to search by Name or part of a name Creation date Modification date File type Text contained in the file Time period in which it was...

Page 55: ...window opens Click All files and folders 2 If you want to search by file or folder name type in all or part of the file or folder name in the name box in the left pane of the window If you type all of...

Page 56: ...ed search options Search can find files meeting more criteria than file name You can narrow your search by selecting the search options that you want You can search by the Date the file was created or...

Page 57: ...ate save open and print a document using Microsoft WordPad Similar procedures apply to other programs such as WordPerfect Microsoft Word and Microsoft Excel For more information about using a program...

Page 58: ...row button to open the Save in list then click the folder where you want to save the file If you do not see the folder you want browse through the folders listed below the Save in list 3 Type a new fi...

Page 59: ...hen click Open 3 Click the arrow button to open the Look in list then click the folder you want to open If you do not see the folder you want browse through the folders listed below the Look in list 4...

Page 60: ...the printer documentation To print a document 1 Make sure that the printer is turned on and loaded with paper 2 Start the program and open the document 3 Click File then click Print The Print dialog b...

Page 61: ...e CTRL key then click each of the remaining items Select multiple adjacent items in a list or window Click the first item in the list press and hold down the SHIFT key then click the last item in the...

Page 62: ...54 Chapter 4 Windows Basics www gateway com...

Page 63: ...ion about the Internet and the World Wide Web Read this chapter to learn how to Set up and access an Internet account using America Online Connect to a Web site using a browser Download files from the...

Page 64: ...t service provider ISP Cable and DSL modems a connection known as broadband use your TV cable or special telephone lines to connect to your ISP and access the Internet Cable and DSL modems connect to...

Page 65: ...Setting up an Internet account Before you can view the information on the World Wide Web you need to set up an Internet account with an Internet service provider ISP If you have chosen America Online...

Page 66: ...sconnect from your America Online Internet account Click X in the top right corner of the America Online window Your computer disconnects from the Internet If you are using a service other than Americ...

Page 67: ...avigator or the browser built into America Online Web pages can contain text animations music and other multimedia features A group of related Web pages is called a Web site You can access Web sites t...

Page 68: ...www gateway com then click GO on the browser address bar OR On the current Web page click a link to a Web site The Web browser locates the server computer on the Internet downloads transfers data to...

Page 69: ...want to download 3 Create or locate the folder where you want to store the file on your computer For more information see Working with files and folders on page 38 4 Click the link on the Web page fo...

Page 70: ...ice provider ISP or company that hosts that user Your e mail address is assigned when you sign up for an account with an ISP For example a person with an account with America Online might have an e ma...

Page 71: ...2 Click Read 3 Double click the message you want to read For more information about managing and organizing your e mail messages see the online help in your e mail program Help and Support For genera...

Page 72: ...64 Chapter 5 Using the Internet www gateway com...

Page 73: ...and configure Fax Create and send a new fax Set up a fax cover page template Fax a document you scanned or created in another program Receive view and print a fax Help and Support For more informatio...

Page 74: ...opens OR If the Welcome to Microsoft Windows XP dialog box does not open click Start then click Control Panel The Control Panel window opens Click Double click Add and Remove Programs The Add or Remo...

Page 75: ...Start All Programs Accessories Communications Fax then click Fax Console The Fax Configuration Wizard opens 2 On the Welcome to Fax Configuration Wizard screen click Next The Sender Information screen...

Page 76: ...formation This identifier information is required by law You can type up to 20 characters in the text box We suggest using eight characters for your identifier name followed by 12 characters for your...

Page 77: ...an use the Send Fax Wizard to send a simple one page fax to one or more recipients To send a simple fax 1 Click Start All Programs Accessories Communications Fax then click Send a Fax The Send Fax Wiz...

Page 78: ...Next The Preparing the Cover Page screen opens 7 Click the arrow to open the Cover page template then click the cover page template you want to use 8 Type the subject text in the Subject line area 9...

Page 79: ...m either the Send Fax Wizard or the Fax Configuration Wizard such as To or From add them to the page by using the Insert menu then move them to the appropriate place on your template You can also use...

Page 80: ...K The Send Fax Wizard opens 5 Complete the wizard by following the instructions in Sending a simple fax on page 69 Faxing a scanned document To fax a document that you have scanned 1 Scan the document...

Page 81: ...x 2 To view a fax click Inbox then double click the fax you want to view The fax viewer opens where you can view and print the fax Canceling a fax You can cancel a fax that you have set up to send at...

Page 82: ...Printers and Other Hardware Click View installed printers or fax printers The Printers and Faxes window opens OR If your Control Panel is in Classic View double click the Printers and Faxes icon The P...

Page 83: ...ategory View click Printers and Other Hardware Click View installed printers or fax printers The Printers and Faxes window opens OR If your Control Panel is in Classic View double click the Printers a...

Page 84: ...76 Chapter 7 Sending and Receiving Faxes www gateway com...

Page 85: ...to learn how to Adjust the volume Record and play audio files Use Windows Media Player Use the CD or DVD drive Play CDs and DVDs Use MusicMatch Use a recordable drive to create CDs Use a diskette driv...

Page 86: ...olume level using hardware controls If you are using external speakers turn the knob on the front of the speakers OR Use the volume control buttons on the keyboard For more information see Multifuncti...

Page 87: ...does not appear in the window click Options Properties the check box next to the audio device you want to adjust then click OK 5 Drag the volume level and balance sliders for the device you want to a...

Page 88: ...f the Microphone jacks see Checking Out Your Gateway Computer on page 1 2 Click Start All Programs Accessories Entertainment then click Sound Recorder The Sound Recorder opens 3 Click record then spea...

Page 89: ...dialog box opens 3 Click the file you want to play then click Open 4 Play the file by clicking play then stop playing the file by clicking stop Help and Support For more information about making or p...

Page 90: ...several types of audio and video files including WAV MIDI MP3 AU AVI and MPEG formats For more information about the using the Windows Media Player click Help To play a file using the Windows Media Pl...

Page 91: ...n click Open 4 Play the file by clicking play then stop playing the file by clicking stop Important If the menu bar does not appear click the show menu bar button Help and Support For more information...

Page 92: ...s on page 97 DVD drive Use a DVD drive for installing programs playing audio CDs playing DVDs and accessing data Combination DVD CD RW drive Use a combination DVD CD RW drive for installing programs p...

Page 93: ...3 Press the eject button again The CD or DVD drive tray closes Important Some music CDs have copy protection software You may not be able to play these CDs on your computer Important When you place a...

Page 94: ...To play a CD 1 Insert a CD into the CD or DVD drive 2 If a dialog box opens with a list of CD players click Windows Media Player The Windows Media Player opens OR If a dialog box does not open with a...

Page 95: ...Listening to CDs www gateway com 3 When the media player opens click play If you do not hear sound or you want to change the volume see Adjusting the volume on page 78 Play Stop Next Previous Mute Vol...

Page 96: ...more information on using MUSICMATCH see its online help Playing CDs You can use the MUSICMATCH program to play music CDs To play a music CD 1 To have MUSICMATCH automatically list the album artist a...

Page 97: ...OK The musicmatch window opens the CD begins playing and the names of the music tracks appear in the playlist area OR If a dialog box does not open click Start All Programs MUSICMATCH then click MUSIC...

Page 98: ...MUSICMATCH automatically list the album artist and track names of your CD then use that information for naming and storing your MP3 files connect to the Internet before inserting your CD 2 Insert a m...

Page 99: ...you the CD drive needs to be configured click OK After the drive is configured MUSICMATCH records the tracks to your hard drive as MP3 files A progress bar appears next to each track as it is recorde...

Page 100: ...ons Music Library then click Edit Track Tag s The Edit Track Tag s dialog box opens 5 Enter information such as track title lead artist album and genre 6 Click OK The new track information appears in...

Page 101: ...files from the tracks on your music CD MUSICMATCH automatically adds these files to your music library Dragging and Dropping Drag and drop files from Windows Explorer or your desktop to the music lib...

Page 102: ...e music library display settings 1 In MUSICMATCH click Options then click Settings The Settings window opens 2 Click the Music Library tab 3 Click an arrow button to open a column list then click the...

Page 103: ...roadcast Stations list the radio station then click the arrow in the play this station box MusicMatch connects to the station and plays the audio If you do not see Broadcast Radio drag the scroll bar...

Page 104: ...ows Media Player opens 4 Insert a DVD into the DVD drive then click play The DVD plays Use the volume controls in the DVD player to adjust the volume For more information on using the DVD player see i...

Page 105: ...uter for other tasks while creating CDs Important If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyright law and be sub...

Page 106: ...apter 6 Using Multimedia www gateway com Copying a CD or DVD To copy a music CD data CD or data DVD 1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express...

Page 107: ...o copy into your recordable drive If you have two drives insert the disc in your non recordable drive 4 Click the arrow to open the Source drive list then click the drive that contains your source dis...

Page 108: ...100 Chapter 6 Using Multimedia www gateway com 7 Click Burn The Nero s Title and CD Database dialog box opens...

Page 109: ...pies the tracks from the source disc to the blank recordable disc 9 If you are using one drive a message prompts you to insert a CD or DVD Remove the source CD or DVD insert a blank writable CD or DVD...

Page 110: ...ick Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express opens 2 Insert a blank writable CD or DVD into your recordable drive 3 If a dialog box opens click Take...

Page 111: ...that contains the files you want to add You can click the arrow to open the Location list then click a drive or folder or you can click folders in the Name list Press and hold the CTRL key to select...

Page 112: ...k the arrow to open the Current recorder list then click your recordable drive 11 Click Burn The Burning Process screen opens and Nero Express burns the files to the CD 12 When a message tells you tha...

Page 113: ...rd drive 1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express opens 2 Insert the music CD that has the tracks you want to copy into your CD drive 3 If an...

Page 114: ...106 Chapter 6 Using Multimedia www gateway com 5 Click the Save Tracks icon The Nero s Title and CD Database dialog box opens 6 Wait until the dialog box closes OR Click Cancel...

Page 115: ...button to open the Output file format list then click the format you want for the saved tracks 9 To record all the tracks click GO The recording process begins OR To record selected tracks hold down t...

Page 116: ...en click one of the following options Audio CD to create a music CD that will play on all CD players Nero Express converts MP3 and WMA files to Audio CD format Audio and Data CD to create a CD that co...

Page 117: ...109 Creating CDs and DVDs www gateway com The screen you use to add files opens...

Page 118: ...er that contains the files you want to add You can click the arrow to open the Location list then click a drive or folder or you can click folders in the Name list Press and hold the CTRL key to selec...

Page 119: ...the arrow to open the Current recorder list then click your recordable drive 11 Click Burn The Burning Process screen opens and Nero Express burns the files to the CD 12 When a message tells you that...

Page 120: ...gner to create labels for your CDs and DVDs covers for your CD and DVD cases booklets to include with your CDs and DVDs and more Nero DriveSpeed to control CD or DVD drive read speed and spin down tim...

Page 121: ...he pictures to your computer OR If your digital camera appears as a drive on your computer in the My Computer window see Working with files and folders on page 38 for information about moving files to...

Page 122: ...VDs For more information about using Pinnacle Expression see its online help Important If Pinnacle Expression is not on your Start menu install it from the Pinnacle Expression CD Insert the CD into yo...

Page 123: ...K 3 Use Pinnacle Expression to create video DVDs After you connect your digital camcorder to your computer creating a video DVD typically consists of three basic steps capture the video edit the video...

Page 124: ...diskette drive slot with the label facing up 2 To access a file on the diskette click Start then click My Computer Double click the drive letter for example the A drive then double click the file name...

Page 125: ...PDA MP3 player or cellular telephone Media card types The media card reader supports the following card types CompactFlash IBM Microdrive Memory Stick MultiMediaCard Secure Digital SmartMedia 3 3V on...

Page 126: ...g up and the arrow on the label pointing towards your computer 2 To access a file on the media card click Start then click My Computer Double click the drive letter for example the E drive then double...

Page 127: ...about customizing your computer by changing settings in Windows Read this chapter to learn how to Change screen and display settings Change the background and screen saver Adjust the mouse settings Ad...

Page 128: ...image types require various color depths for optimum appearance For example simple color drawings may appear adequately in 256 colors while color photographs need millions of colors to be displayed w...

Page 129: ...arrow button to open the Color quality list then click the color depth you want 5 Click OK then click Yes Help and Support For more information about adjusting display settings click Start then click...

Page 130: ...ding the display easier The higher the resolution the smaller individual components of the screen such as icons and menu bars appear To adjust the screen resolution 1 Click Start then click Control Pa...

Page 131: ...lor and dialog box title bars To change desktop colors 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Cli...

Page 132: ...esktop OR If you want to create a new color scheme as part of a desktop theme a Click Advanced The Advanced Appearance dialog box opens b Click the the arrow button to open the Item list then click th...

Page 133: ...lick Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Appearance and Themes 2 Click Double click the Display icon The Display Properties di...

Page 134: ...avoid this damage Flat panel displays cannot be damaged with image burn in You can also use a screen saver to keep others from viewing your screen while you are away from your computer Windows suppli...

Page 135: ...ton is not available you cannot customize the screen saver you selected 6 If you want to display the Welcome Login screen whenever you exit the screen saver click the On resume display Welcome screen...

Page 136: ...guration and other mouse settings To change your mouse settings 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other...

Page 137: ...it may not be available in other accounts If this happens install the program or device in the accounts that need it Files created in one account are not accessible from other accounts unless the file...

Page 138: ...s 1 Click Start then click Log Off The Log Off Windows dialog box opens 2 Click Switch User The Windows Welcome screen opens 3 Click the user account that you want to use When you switch between user...

Page 139: ...e information in the memory is not saved to the hard drive If power is interrupted the information is lost Hibernate also called save to disk writes all current memory RAM information to the hard driv...

Page 140: ...wer saving options such as when the monitor or hard drive is automatically turned off You can select one of the defined power schemes or create a custom power scheme Advanced power settings let you as...

Page 141: ...for the scheme 4 Click OK Changing advanced power settings To change advanced power management settings 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is i...

Page 142: ...he power setting mode you want to use 5 Click OK Activating and using Hibernate mode To activate Hibernate mode 1 Click Start then click Control Panel The Control Panel window opens If your Control Pa...

Page 143: ...way com 3 Click the Hibernate tab 4 Click the Enable hibernation check box then click Apply Hibernate mode is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Co...

Page 144: ...a manually selected power savings mode Click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate Setting up an uninterruptible power supply To install an uninterruptible power...

Page 145: ...er and model of the UPS device 6 Click the serial port where the UPS device is attached 7 Click Finish then click OK Help and Support For more information about setting up an uninterruptable power sup...

Page 146: ...138 Chapter 7 Customizing Your Computer www gateway com...

Page 147: ...s printers and a single Internet connection among the connected computers Read this chapter to learn about Benefits of using a network in your home small office or home office Types of network connect...

Page 148: ...r ISP account Sharing drives With a network you can copy files from computer to computer by copying and pasting or dragging and dropping You will no longer waste your time transferring files by using...

Page 149: ...streaming Playing multi player games With a home network you can play multi player games Load a game like Microsoft Midtown Madness 2 on your computers and in minutes you and your friends can race in...

Page 150: ...t to connect You are creating a network in an office or business where network speed is more important than moving about with your computer Your computer has an Ethernet jack for connecting to the net...

Page 151: ...using Fast or Gigabit Ethernet components To create a wired Ethernet network you or your electrician must Install special Ethernet cables in your home or office Install an Ethernet card in each of yo...

Page 152: ...ntrol point for the network Attached to the router are all of your computers or Ethernet ready devices Also connected to the router is a cable or DSL modem that provides access to the Internet Tips Tr...

Page 153: ...to protect the computers on your network from intruders trying to access your data over the Internet Built in switching with enough ports for all computers and devices on the network so you will not h...

Page 154: ...the various wireless Ethernet network types Network Type Speed Frequency Advantages Disadvantages IEEE 802 11a 54 Mbps 5 GHz Less possible interference than IEEE 802 11b and IEEE 802 11g Shorter range...

Page 155: ...et networks are access point and peer to peer Important The speed of a wireless network is related to signal strength Signal strength is affected by the distance between your wireless network devices...

Page 156: ...ral control point for the network Attached to the access point is the cable or DSL modem that provides access to the Internet Each of the computers or Ethernet ready devices communicate with the acces...

Page 157: ...ernet built in A wireless Ethernet access point to connect your wireless Ethernet network to the Internet or a wired Ethernet network Important IEEE 802 11b and IEEE 802 11g use the same radio frequen...

Page 158: ...a peer to peer also known as ad hoc wireless Ethernet network if you are setting up or joining a temporary computer to computer network This type of network does not include access into a wired netwo...

Page 159: ...ed in each notebook that does not have wireless Ethernet built in For more information For more information about purchasing equipment for your home or office Ethernet network discuss your particular...

Page 160: ...g your computer for Ethernet networking The Setting Up Your Windows Network guide has been included on your hard drive It provides instructions for installing and configuring both wired and wireless E...

Page 161: ...printer or other peripheral devices and other unique computer settings that you want to move from your old computer to your new one Read this chapter to learn about Using the Windows XP Files and Set...

Page 162: ...ettings Transfer Wizard The wizard also moves specific files or entire folders such as My Documents My Pictures and Favorites To open the Files and Settings Transfer Wizard Click Start All Programs Ac...

Page 163: ...Find or Search to locate other personal data files For more information see Searching for files on page 46 To find files in the My Documents folder 1 In Windows XP click Start then click My Documents...

Page 164: ...ick For Files or Folders The Search Results window opens 2 Use Windows Find or Search to locate data files by file name or file type For help on finding files click Help then click Help and Support Ce...

Page 165: ...ginal Internet setup program provided by your local ISP or contact your ISP to see if they have an updated version of their software and install it on your new computer If you use MSN as your ISP or i...

Page 166: ...igator bookmarks or Microsoft Internet Explorer favorites For more information see your Internet browser program s online help Installing your old printer or scanner Windows may have built in support...

Page 167: ...ick Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 6 Click Double click the Printers and Faxes icon then clic...

Page 168: ...ides should contain any serial numbers or product ID keys that may be required for program installation and registration Remember to check the publisher s Web site for important program updates If you...

Page 169: ...chapter provides basic information about maintaining your computer hardware and software Read this chapter to learn how to Care for your computer Protect your computer from viruses Manage hard drive s...

Page 170: ...s can erase data on hard drives Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatur...

Page 171: ...urchase Monthly When needed See Check for viruses X X page 164 Manage hard drive space X page 167 Clean up hard drives X X page 168 Scan hard drive for errors X X page 169 Defragment hard drive X X pa...

Page 172: ...tiVirus program to check files and programs that are attached to e mail messages or downloaded from the Internet Checking all programs for viruses before installing them Disabling macros on suspicious...

Page 173: ...an for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2003 Norton AntiVirus opens 2 Click Scan for Viruses 3 Click the type of scan you want to make in the Scan for Vi...

Page 174: ...east 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click Li...

Page 175: ...al utilities you can use to manage your hard drive Checking hard drive space To check hard drive space 1 Click Start then click My Computer The My Computer window opens 2 Right click the drive that yo...

Page 176: ...r window opens 2 Right click the hard drive that you want to delete files from for example Local Disk C then click Properties The Properties dialog box opens at the General tab 3 Click Disk Cleanup Th...

Page 177: ...a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems To check the hard drive for errors 1 Click Start then click M...

Page 178: ...take several minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen inst...

Page 179: ...ther than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is r...

Page 180: ...shows its progress on the computer display When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragm...

Page 181: ...Creating CDs and DVDs on page 97 If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit the Accessories Store at acces...

Page 182: ...nt to schedule and follow the on screen instructions to customize the task Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run Help and Suppo...

Page 183: ...any components Use a damp lint free cloth to clean your computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer i...

Page 184: ...k after it dries you may need to replace it Cleaning the computer screen If your computer screen is a flat panel display use a soft cloth and water to clean the computer screen Squirt a little water o...

Page 185: ...use If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy Clean your optical mouse by...

Page 186: ...178 Chapter 9 Maintaining Your Computer www gateway com...

Page 187: ...earn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows If you are not comfortable with the procedures covered in this chapter seek help from a more experienced...

Page 188: ...n Help and Support For more information about diagnostics and troubleshooting tools click Start then click Help and Support Type the keyword troubleshooting in the Search box then click the arrow Run...

Page 189: ...se you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver reinstall the device drivers by following the instructions in To reinstall dev...

Page 190: ...re not available for Automatic Installation To select these drivers click Manual Installation 8 Click Install 9 Follow any additional on screen instructions Depending on the device driver you are rein...

Page 191: ...t box type d runmenu exe where d is the drive letter of the CD or DVD drive 4 Click OK 5 If this is the first time you have inserted the red Drivers CD accept the End User License Agreement EULA by cl...

Page 192: ...t to uninstall then click Change Remove and follow the on screen instructions 4 Insert the yellow Applications CD into the CD or DVD drive If the program starts automatically go to Step 8 OR If the pr...

Page 193: ...restart your computer follow the on screen instructions To reinstall other programs from a CD 1 If you just reinstalled Windows go to Step 4 Otherwise go to the next step 2 Click Start Control Panel...

Page 194: ...ware device drivers and some programs as well You can install any remaining programs by using the program CDs that came with your computer To reinstall your programs follow the instructions in Reinsta...

Page 195: ...ers 12 When prompted remove the red Drivers CD and insert the blue Operating System CD into the CD or DVD drive then press any key to continue 13 When prompted accept the License Agreement by pressing...

Page 196: ...dows desktop by clicking Close 20 Install additional programs by following the instructions in To reinstall programs from the Applications CD s on page 184 21 Install other software such as Microsoft...

Page 197: ...to Open and close the computer case Remove and install drives and components Remove and install add in cards Add memory Change the battery Replace system boards You must open the computer case to upg...

Page 198: ...cal Support The telephone must be directly connected to a telephone jack and cannot be connected to your computer Gathering the tools you need Some tools and supplies that you may need to work on your...

Page 199: ...ove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protecti...

Page 200: ...ions in Preventing static electricity discharge on page 191 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button to drai...

Page 201: ...193 Opening the case www gateway com 4 Remove the two thumbscrews from the side panel cover Thumbscrew Thumbscrew...

Page 202: ...194 Chapter 11 Upgrading Your Computer www gateway com 5 Slide the side panel toward the back of the computer then pull the panel away from the computer...

Page 203: ...ening the case www gateway com Removing the front bezel To remove the front bezel Position the computer where you can grasp the front bottom edge of the bezel then pull the bezel out and away from the...

Page 204: ...the side panel 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the door tabs into the top and bottom case notches t...

Page 205: ...way com 3 Replace the two side panel thumbscrews 4 Reconnect the cables and power cord Replacing the front bezel To replace the front bezel 1 Align the latch pins with the computer latch holes 2 Press...

Page 206: ...or replace 5 25 inch drives such as CD or DVD drives and 3 5 inch drives such as diskette drives To add or replace a CD DVD or diskette drive 1 Remove the side panel by following the instructions in...

Page 207: ...ocate an empty drive bay OR If you are replacing a drive go to Step 6 4 Remove the drive bay cover in the front bezel that matches the empty drive bay you are installing the drive into To remove the c...

Page 208: ...y com 6 If you are replacing a drive disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive documentation for fu...

Page 209: ...rward and out of the drive bay 8 Set the drive jumpers on the new drive if necessary See the drive documentation for further instructions 9 Install a screw into the left rear mounting screw hole in th...

Page 210: ...m Step 3 The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive typically on the side closest to the power supply connection See the drive documentation...

Page 211: ...ace the hard drive 1 Remove the side panel by following the instructions in Removing the side panel on page 192 2 Disconnect the drive cables noting their locations and orientation You will reconnect...

Page 212: ...e drive out of the drive bay 4 Set the jumpers on the drive See the drive documentation for further instructions 5 Install a screw into the left rear mounting screw hole in the new drive 6 Slide the n...

Page 213: ...e red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive typically on the side closest to the power supply connection See the drive documentation for further...

Page 214: ...panel on page 192 2 For more stability place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 If you are replacing a card disconnect any cable...

Page 215: ...ateway com 5 If you are replacing an AGP video card press the AGP release latch 6 If you are replacing an add in card remove the old add in card You can slightly seesaw the card end to end to loosen t...

Page 216: ...page 196 11 See the documentation that came with the add in card for any special software installation instructions Installing memory When you upgrade the computer memory make sure that you install th...

Page 217: ...209 Installing memory www gateway com 3 Find the memory module banks on your system board DIMM Bank 0 DIMM Bank 1...

Page 218: ...bank 5 Fill the DIMM 0 memory slot first When adding memory fill the DIMM 1 memory slot Align the notches on the new DIMM with the notches on the memory module bank and press the module firmly into t...

Page 219: ...starts and the Windows desktop appears 10 Click Start Control Panel then click Performance and Maintenance if in Category view Click Double click System The amount of memory in your computer is shown...

Page 220: ...nstructions in Using the BIOS Setup utility on page 238 2 Write down all the values in the menus and submenus then exit from the utility 3 Shut down your computer 4 Remove the side panel by following...

Page 221: ...positive side of the new battery is facing up then press the battery into the socket until it snaps into place 9 Replace the side panel by following the instructions in Replacing the side panel on pag...

Page 222: ...lacing the side panel on page 196 2 Place your computer on its side To avoid scratching the case place it on a towel or other non abrasive surface 3 Disconnect the power supply cables from all compone...

Page 223: ...215 Replacing the power supply www gateway com 4 Remove the four retention screws that secure the power supply to the case Screw Screw Screw Screw...

Page 224: ...ower supply documentation for further instructions 8 Close the case by following the instructions in Closing the case on page 196 Replacing the system board To replace the system board 1 Remove the si...

Page 225: ...lling memory on page 208 5 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 6 Use a Phill...

Page 226: ...nnect the power and data cables using your notes from Step 5 See the system board documentation for further instructions 10 Reinstall the memory modules by following the instructions in Installing mem...

Page 227: ...s chapter to learn how to Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter d...

Page 228: ...ry these things first before going to the following sections Make sure that the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power If you use a power...

Page 229: ...ort tool to help you diagnose and fix problems PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration PC Doctor provid...

Page 230: ...u are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 84 Your computer may be experiencing some temporary memory problems Shut...

Page 231: ...ing CDs and DVDs on page 224 Reinstall the audio device drivers For more information see Reinstalling device drivers on page 181 A DVD movie will not play Make sure that you have a DVD drive To identi...

Page 232: ...t play the disc s regional code and your DVD drive s regional code may not match Cleaning CDs and DVDs Clean discs by wiping from the center to the edge not around in a circle using a product such as...

Page 233: ...lete unnecessary files from the hard drive using Disk Cleanup For more information see Using Disk Cleanup on page 168 Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty R...

Page 234: ...sure that the IDE connectors are enabled in the BIOS Setup utility To enter the BIOS Setup utility restart your computer then press and hold F1 while your computer restarts Reinstall the device drive...

Page 235: ...actors can affect Internet performance The condition of the telephone lines in your residence or at your local telephone service The condition of the Internet computers to which you connect and the nu...

Page 236: ...is resting on the keyboard Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled in the keyboard If you spilled liquid in the...

Page 237: ...ve additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone se...

Page 238: ...hone service and have them check the telephone line for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different locatio...

Page 239: ...our modem connection speed click the Direct Dial option After your modem connects move the mouse pointer over the Dial Up Networking icon located next to the clock on your taskbar Your modem connectio...

Page 240: ...lready open or the modem has failed to respond the modem did not pass diagnostics Reinstall the device driver For more information see Reinstalling device drivers on page 181 Open your computer and re...

Page 241: ...tion on page 122 The computer is running but there is no picture Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit Adjust the brightness an...

Page 242: ...ze the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and great...

Page 243: ...e by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free or debris If you have a trackball mouse see Cleaning the mouse on page 177 Power My system is turned...

Page 244: ...up To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the P...

Page 245: ...printer See the printer documentation for more information about adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Many...

Page 246: ...rt your computer 2 During the restart press and hold the F1 key The main menu of the BIOS Setup utility opens Help and Support For more information about sound troubleshooting click Start then click H...

Page 247: ...OS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version Processor Type Processor Speed Front Side Bus Speed Cache Ram System Memory Memory Bank 0 Memory Bank 1 Memory B...

Page 248: ...re from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program check Online Help Printed documentation The Microsoft Windows do...

Page 249: ...ftware tutorial service Get tutorial assistance for software issues billed by the minute 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill Gateway Technical Support...

Page 250: ...e In many cases additional product information and online documents for Gateway supplied hardware can be found in our Web site s Documentation Library This user s guide The software publisher s Web si...

Page 251: ...ft Word Excel and PowerPoint www gateway com country Gateway Learning Libraries A variety of courses and tutorials are available on CD Select from several easy to use learning libraries www gateway co...

Page 252: ...244 Chapter 12 Troubleshooting www gateway com...

Page 253: ...marked on the product and in the documentation are followed Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retai...

Page 254: ...cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do n...

Page 255: ...he receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the deale...

Page 256: ...equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens th...

Page 257: ...ine individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some...

Page 258: ...ass 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location California Propos...

Page 259: ...th regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection...

Page 260: ...touching such power lines or circuits Contact with them could be fatal Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system NEC Art 250 Part H 3 Ground...

Page 261: ...slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Educatio...

Page 262: ...254 Appendix A Safety Regulatory and Legal Information www gateway com...

Page 263: ...ume 78 audio CD adding tracks to library 93 cleaning 224 editing track information 91 playing 86 88 playing with MusicMatch 88 audio file streaming 141 audio in jack 5 AVI file 82 B background 125 bac...

Page 264: ...audio CD 224 case 175 CD 224 computer exterior 175 computer screen 176 DVD 224 keyboard 176 mouse 177 clicking 23 clipboard 41 close button 37 closing computer case 196 front bezel 197 program 37 53...

Page 265: ...33 43 44 53 168 desktop 32 adding icons 35 adding shortcuts 35 adjusting settings 120 changing background 125 changing color depth 120 changing color scheme 123 changing number of colors 120 selecting...

Page 266: ...controlling play with keyboard 19 copying 98 creating data 102 creating label 112 creating video 114 inserting 85 playing 95 troubleshooting 222 DVD drive activity indicator 85 adding 198 eject butto...

Page 267: ...ettings Transfer Wizard 154 finding files and folders 44 46 156 Help and Support topics 26 specifications 7 FireWire port 3 Firewire port 114 floppy disk See diskette folders copying 41 53 creating 39...

Page 268: ...drive 198 devices 24 digital camera 24 113 digital video camera 24 diskette drive 198 drivers 181 drives 198 203 DVD drive 198 DVD CD RW drive 198 expansion cards 206 Fax 66 front bezel 195 hard drive...

Page 269: ...ecking for drive errors 169 checking hard drive space 167 cleaning case 175 cleaning component exteriors 175 cleaning computer screen 176 cleaning keyboard 176 defragmenting 171 deleting files 168 sug...

Page 270: ...file creating 90 editing track information 91 playing 82 streaming 141 MP3 player memory cards 3 117 MPEG file 82 Multifunction keyboard 19 features 20 multimedia adjusting volume 78 playing DVD 95 r...

Page 271: ...r 19 parallel port 5 24 password 238 pasting files and folders 41 53 text and graphics 53 PC Doctor 221 PDA memory cards 3 117 peer to peer networking 150 151 peripheral devices 24 photography See dig...

Page 272: ...placing 198 troubleshooting 222 using 84 recording audio file 80 CD tracks 90 video DVD 114 recovering files and folders 43 Recycle Bin 33 deleting files and folders 43 emptying 44 recovering files an...

Page 273: ...networking shortcut menus accessing 23 shortcuts adding to desktop 35 closing programs 53 closing windows 53 copying 53 cutting 53 deleting files and folders 53 keyboard 53 opening menu 23 pasting 53...

Page 274: ...assroom 242 Gateway Learning Libraries 242 Learn with Gateway 242 transferring files from Internet 61 files from old computer 153 155 Internet settings from old computer 157 settings from old computer...

Page 275: ...r 57 59 button 21 Web page 59 Web site 59 connecting to 60 downloading files 61 Gateway 28 window 36 close button 37 closing 37 53 maximize button 37 menu bar 37 minimize button 37 title bar 37 Window...

Page 276: ...268 downloading files 61 Z Zip drive 9 173 port 3 5...

Page 277: ......

Page 278: ...NSK DWL DT710 USR GDE RO 8 03...

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