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Problem
Possible Reason
The Easy Solution
No or too little steam or
hot water.
The water tank is empty. Fill the water tank.
The steam wand is
clogged.
Let the steam wand cool down. Then clean the steam
wand (see: ‘Care and Cleaning / Cleaning the Steam
Wand’).
Ensure to descale the water system in time
(see: ‘Descaling the Water System’).
Not enough froth when
texturing milk.
Not enough steam is pro-
duced.
See the entries above.
The steam wand has not
been flushed before tex-
turing.
Let the steam function operate, until the water is flushed
out of the steam wand and steam is produced. There-
after, start frothing (see: ‘Texturing Milk’).
The “Froth amount” is set
too low.
Via the gear icon above the jug icon, switch to the appro-
priate setting page and select a higher value. Then try
again.
The milk is not really
fresh.
Start with fresh, cold milk (see: ‘Texturing Milk’).
The type of milk is not sui-
ted for frothing.
Different types and brands of milk are differently suited
for frothing. The best results can be achieved, when using
fresh, low-fat, long-life cow milk.
There is a whistling noise,
while texturing milk.
The noise is caused by the
flow of steam.
No reason for concern. Possibly, the noise diminishes,
when you bring the steam wand somewhat nearer to the
surface.
Problem
Possible Reason
The Easy Solution
Water accumulates under
or beneath the appliance.
Immediately unplug
the appliance.
Wipe off
spilled liquid immediately.
The water tank is over-
filled.
Do not overfill the water tank. Observe the MAX marking
(2500ml; see: ‘Making Your Drinks / Filling the Water
Tank’).
Water has been spilled,
when filling the water
tank.
Ensure that the exterior of the water tank is dry, before
re-placing the water tank.
You should avoid filling the water tank, when it is still
mounted, because the water may be spilled quite easily.
Remove the water tank for filling.
Overflow of the drip tray
or the drip tray has not
been inserted correctly.
During operation, avoid overfilling the drip tray.
Remove the drip tray carefully and avoid tilting the drip
tray when pulling it out of the appliance. For replacing
the drip tray, always push it completely into the base of
the appliance.
Water or splashes given
off by the steam wand
ran out.
Always turn the steam wand to the drip tray or into a
vessel, when the steam wand is not in use. Wipe off spil-
led water immediately.
The water system is lea-
king.
Immediately switch off and unplug the appliance. Get in
contact with your vendor for examination and repair.
The appliance stops ope-
ration unexpectedly. No
reason mentioned above
seems to fit.
The overheat protection is
triggered.
Switch off and unplug the appliance. Wait for approx. 1
hour. Then try again.
If the appliance does not work, get in contact with your
vendor for examination and repair.
