EN
EN
66
67
Problem
Possible Reason
The Easy Solution
The water filter is damaged. Replace the water filter (see: ‘Before First Use / Prepara-
tion after Purchase’).
The grinder does not work
AND / OR
no or too little coffee pow-
der is given off.
The bean hopper is empty. Refill the bean hopper.
Coffee beans are wedged
at the bottom of the bean
hopper.
Via a blunt, soft tool (e.g. small rubber spatula), sightly
stir the coffee beans in the bean hopper. Then, try again.
Impurities among the
coffee beans may block
the grinder.
Switch off and unplug the appliance. Remove the blockage
(see: ‘Care and Cleaning / Cleaning the Grinder’).
You started the grinder
for the first time after
purchase or after thorough
cleaning.
It is normal that it takes some runs to take in the beans
and process them stably. Therefore, the correct amount
cannot be met with the first runs. Place a dry cup or mug
under the grinder outlet and start the grinder repeatedly
(4-5 times), until a stable amount is given off.
The grinder sleeve is not
inserted correctly and/
or still unlocked. An error
message is shown.
– Turn the locking knob to the open position and press
the grinder sleeve farther down into the grinder chute.
Then lock the grinder sleeve again via turning the locking
knob to the stop. Try again (see: ‘Care and Cleaning /
Cleaning the Grinder’).
–
As an exception:
Turn the grind size dial CAREFUL-
LY a little to and fro (1 cog). Then try again.
No or too little coffee is
given off.
The water tank is empty
or not installed correctly.
An error message may be
shown.
Fill the water tank. Ensure that the top of the tank lid
levels up with the upper rim of the warming plate.
The grind size is too fine.
When using pre-ground coffee powder, ensure that it
is suited for espresso machines (see: ’Tips for Best
Results’). Select a coarser grind size.
You applied too much
force for tamping.
Reduce the force for tamping the coffee powder (see:
‘Tips for Best Reults’).
The espresso filter is
clogged.
Clean the espresso filter via the “Cleaning cycle” of the
machine (see: ‘Care and Cleaning / Cleaning the Filter
Holder and Espresso Filters’).
Problem
Possible Reason
The Easy Solution
Scale deposits clog the
splash shield in the group
head.
Descale the water system (see: ‘Descaling the Water
System’).
Scale deposits damage the machine. Ensure
that the water hardness is set correctly
(see:
‘Before First Use / Preparations after Purchasing’).
The coffee flows too fast. The coffee powder is too
coarse.
Use a coffee powder that is suited for espresso machines
(see: ‘Tips for Best Results’). Select a finer (smaller)
grind size at the machine (see: ‘Entering Your Own Set-
tings / Adjusting the Grinder’).
The amount of coffee
powder is too small.
Using the grinder:
On the screen, select a higher set-
ting for the “Grinding amount”. After selecting your drink,
ensure to select the correct number of cups (“1 cup” or “2
cups”). Check the entries above concerning the grinder.
Pre-ground coffee powder:
Via the measuring cup at
the handle of the tamper, measure out the correct amount
(see: ‘Making Coffee / Using Pre-Ground Coffee‘).
The force for tamping has
been too small.
Apply somewhat more force (see: ‘Tips for Best Results’).
Coffee runs out at the rim
of the portafilter.
Note:
in this case, it is
useless, attempting to
fasten the filter holder at
the group head, because
coffee powder is pressed
between the espresso filter
and group head gasket.
The filter holder is not
inserted correctly at the
group head
AND / OR
there is coffee powder at
the espresso filter rim or
coffee powder is sticking
to the sealing ring of the
group head.
Touch the “Stop” button.
Carefully
remove the filter
holder and fill it again.
– Always wipe excess coffee powder off the rim of the
espresso filter, before installing the filter holder at the
group head (see: ‘Making Your Drink / Tamping the Cof-
fee Powder’).
– Clean the group head (see: ‘Care and Cleaning / Clea-
ning the Group Head’).
– Ensure that the filterholder is rotated to the right at the
group head as far as possible. Ensure that the filterholder
is level and securely locked in place.