GARO ENTITY PRO, Installation And Operations

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7 TROUBLESHOOTING
7.1 TROUBLESHOOTING
Problem Solution
No light on the indication light on the charging station.
Do a check of the power supply to the charging station.
Startup takes approximately up to 2 minutes.
Do a check of the light intensity setting. If the light
intensity is set near 0, it results in no visible light.
The indication light shows a blinking red light (0.5 Hz).
Disconnect the EV.
Let the owner do a reset of the circuit breaker. Refer to
6.5 To do a reset after a minor ground fault, page 80 .
If the above measures to not help, do not use the
charging station. Contact the installer or GARO support.
The indication light shows a fixed red light.
The CS is deactivated by the ower using the Garo
Connect app or a Pro CS is deactivated by a external
enable signal.
The indication light shows a slow blinking yellow light.
Before starting the charging process, do a check of the
Type 2 connectors.
If the charging process is stopped, remove the charging
cable from the Type 2 outlet.
Once authentication is received, connect the EV.
The charging power is too low.
Let the owner do a check of the power and current status
in the GARO Connect app. The signalled current, that is
what the charging station allows the EV to use, can be
reduced due to load balance and thermal derating. This
information is also available in the GARO Connect app.
There is no charging power but the indication light shows
a blue blinking light.
Let the owner do a check of the power and current status
in the GARO Connect app. The signalled current, that is
what the charging station allows the EV to use, can be
reduced due to load balance and thermal derating. This
information is also available in the GARO Connect app.
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Troubleshooting