2
Tilt the bottom of the device upward, and lift the device from
the mount.
Removing the Mount from the Suction Cup
1
Turn the device mount to the right or left.
2
Apply pressure until the socket on the mount releases the
ball on the suction cup.
Removing the Suction Cup from the Windshield
1
Flip the lever on the suction cup toward you.
2
Pull the tab on the suction cup toward you.
Troubleshooting
I cannot hear sound from my device
The Garmin DriveSmart device and app provide several options
for audio output to accommodate different vehicles and
installation methods. If you cannot hear audio from the device,
verify the device settings and connections for your installation
method below.
• For all installation methods, verify each of these items:
◦ Verify your Garmin DriveSmart device is paired with your
smartphone and connected to the Garmin Drive app
(
).
◦ Verify the Garmin DriveSmart device volume is loud
enough to hear.
You can say
OK, Garmin, increase the volume.
◦ Verify the media volume setting on your smartphone is not
muted.
• If you want to connect to your vehicle or vehicle stereo using
a Bluetooth connection, verify each of these items:
◦ From your Garmin DriveSmart device, select
Volume
>
Bluetooth Audio Setup
, and verify
Vehicle
is selected for
each audio type you want to send to your stereo using a
Bluetooth connection.
◦ Verify your smartphone is paired with your vehicle and
connected using Bluetooth wireless technology.
For more information about pairing your smartphone with
your vehicle, see your vehicle owner's manual.
◦ Verify your vehicle stereo is set to the Bluetooth audio
source.
• If you want to connect to your vehicle stereo using the
Garmin DriveSmart auxiliary audio output, verify each of
these items:
◦ Verify that a 3.5 mm audio cable is connected to the audio
output jack in the Garmin DriveSmart power cable plug
and to the auxiliary input jack for your vehicle stereo
(
Connecting to the Stereo Using an Auxiliary Audio Cable
).
NOTE:
You should not use your phone's headphone jack
for auxiliary output. Some types of audio cannot be played
using the phone's headphone jack.
◦ From your Garmin DriveSmart device, select
Volume
>
Bluetooth Audio Setup
, and verify
Garmin Device
is
selected for each audio type.
◦ Verify your vehicle stereo is set to the auxiliary input audio
source.
• If you want to use the internal Garmin DriveSmart device
speaker, verify each of these items:
◦ From your Garmin DriveSmart device, select
Volume
>
Bluetooth Audio Setup
, and verify
Garmin Device
is
selected for each audio type.
◦ Verify no cable is connected to the audio output jack in the
Garmin DriveSmart power cable plug.
My device audio has background noise when
using an auxiliary audio cable
In some vehicles, you may hear a buzzing or squealing sound
when using the audio cable due to noise from the electrical
ground for the vehicle power port. You can connect an optional
ground loop isolator to help eliminate this sound (
the Stereo Using an Auxiliary Audio Cable
).
When is the Garmin DriveSmart device
listening?
While the Garmin DriveSmart device is turned on and the
microphones are not muted, the device continuously listens for
you to say
OK, Garmin
or
Alexa
to start a request. The device
itself does not record or store any audio data. After you start a
voice request, the audio data of your request is sent to the
Garmin Drive app or the Amazon Alexa app for processing. You
can view a record of your processed
Alexa
requests in the
Amazon Alexa app.
If you want to prevent the device from hearing any audio, you
can mute the microphones by holding the voice key for 2
seconds (
).
A skill I want to use is not available
The Garmin DriveSmart device is compatible with many Alexa
skills and features. However, some skills and features are
exclusive to certain devices or are not available for the Garmin
DriveSmart device. Skill compatibility is determined by the skill
developer and Amazon.
If a skill you want to use is not available, you can contact the
skill developer to suggest adding support for the Garmin
DriveSmart device.
The suction cup will not stay on my
windshield
1
Clean the suction cup and windshield with rubbing alcohol.
2
Dry with a clean, dry cloth.
3
Mount the suction cup (
Mounting and Powering the Garmin
DriveSmart Device in Your Vehicle
).
My device is not acquiring satellite signals
• Verify the GPS simulator is turned off (
).
• Take your device out of parking garages and away from tall
buildings and trees.
• Remain stationary for several minutes.
My battery does not stay charged for very
long
• Decrease the screen brightness (
).
• Shorten the display timeout (
).
• Decrease the volume (
).
• Turn off the wi-fi radio when it is not in use (
).
• Put the device in power saving mode when not in use
(
).
• Keep your device away from extreme temperatures.
• Do not leave your device in direct sunlight.
My device does not connect to my phone
• Select
Settings
>
Wireless Networks
.
The Bluetooth option must be enabled.
• Enable Bluetooth wireless technology on your phone and
bring your phone within 10 m (33 ft.) of the device.
22
Troubleshooting
