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In Store Troubleshooting Guide
CONTROLLER DISPLAYS EEPROM
CORRUPT
1. NEW VERSION EPROM CHIP?
2. FAULTY EPROM CHIP OR
FAULTY CONTROLLER.
1. RE-INITIALIZE
UNIT
2. CALL FOR SERVICE
PLATEN WILL NOT COME DOWN
1. GRILL HAS NOT REACHED
SET TEMPERATURE YET.
2. UPPER PLATEN LOCKING PIN
IS ENGAGED
3. PRESS
THE
GREEN
PUSHBUTTON, AND THEN THE
BLACK PUSHBUTTON. DO
THEY BEEP SEPARATELY?
1. ALLOW GRILL TO REACH SET
TEMPERATURE.
2. PULL OUT UPPER PLATEN
LOCKING PIN.
3. EITHER YES OR NO, CALL
FOR SERVICE
CONTROLLER DISPLAYS
“TOO HOT”
1. CURRENT SELECTED MENU
ITEM REQUIRES A LOWER
SET POINT TEMPERATURE
THEN THE ONE PREVIOUSLY
SELECTED.
2. ONE OR MORE HEAT ZONES
HAVE EXCEEDED THE SET
POINT TEMPERATURES BY
79°F (27°C).
3. TEMPERATURE
IS
CONTINU-
ING TO RISE?
1. ALLOW GRILL TO COOL
DOWN TO CURRENT MENU
ITEMS SET POINT TEMPERA-
TURE.
2. NOTE
HEAT
ZONE
(RED
LED LIGHT) AND CALL FOR
SERVICE.
3. CALL FOR SERVICE
CONTROLLER DISPLAYS “MOTOR
OVERCURRENT”
1. TURN MAIN POWER SWITCH
OFF, WAIT 5 SECONDS, AND
TURN BACK ON TO REINITIAL-
IZE CONTROLLERS.
2. PROBLEM HAPPENS ONLY IN
THE MORNING?
1. POSSIBLE
FREQUENCY
INTERRUPTION. MONITOR
FOR REPETITIVE ERROR.
2. POSSIBLE
PREVENTATIVE
MAINTENANCE NEEDED.
3. CALL FOR SERVICE
CONTROLLER DISPLAYS “FAULT
ELEMENT / SHORTED PROBE”
1. ARE ALL LED LIGHTS FLASH-
ING RED, BOTH SIDES OR
EITHER SIDES?
2. 1 – 3 ZONES FLASHING RED?
1. CHECK TO MAKE SURE THAT
ALL POWER CORDS ARE
PLUGGED IN PROPERLY.
ELECTRIC GRILLS HAVE 3
CORDS.
CHECK CIRCUIT BREAKERS.
2. NOTE
ZONE
AND
CALL
FOR
SERVICE.
3. CALL FOR SERVICE
CONTROLLER DISPLAYS “OPEN
PROBE”
1. DURING
INITIALIZATION?
2. DURING
COOKING
1. NOTE
ZONE
AND
CALL
FOR SERVICE – POSSIBLE
THERMOCOUPLE, INTERFACE
BOARD OR CONTROLLER.
2. ZONE(S)
BECAME
TOO
HOT. NOTE ZONE AND
CALL FOR SERVICE.
POSSIBLE SOLID STATE
RELAY, THERMOCOUPLE,
THERMOCOUPLE INTERFACE
BOARDS, OR CONTROLLER.
36
TROUBLESHOOTING
Summary of Contents for MWE-9501
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