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Ganz 

Thermal

 Series User Manual

  

 

 

 

53 

9

 

M

A I N T E N A N C E   A N D  

T

R O U B L E S H O O T I N G

 

9.1 

MAINTENANCE 

The IP Camera requires very little physical  maintenance. The camera has a built-in 
heater which provides anti icing and defogging for the camera lens. The camera lens can 
be cleaned as necessary.  

9.2 

RECOMMENDED CARE 

It is recommended that the user inspect the camera lens every 30 days for cleanliness 
and to perform cleaning as required.  

 

CAUTION 

Smudges on the camera lens windows will impair images.  Avoid touching the 
camera lens with bare hands.  

1.  Remove loose soil from  lens surface with a clean, dry, soft brush Use lens 

cleaning paper for cleaning the camera lens 

2.  Moisten a folded lens tissue; using light pressure in a circular motion starting 

in the center, wipe the lens surface to remove oil, smears, streaks, or haze.  

3.  Dry the lens with a second lens tissue using the same circular wiping 

motion. 

4.  Allow to dry.   
5.  If haze or smears are present, repeat procedure until surface is clean. 

9.3 

TROUBLESHOOTING 

This section highlights  some common issues that may be encountered while using the 
Ganz Thermal Series of Cameras, possible causes, and recommended actions. 

Summary of Contents for Thermal Series

Page 1: ...G a n z T h e r m a l S e r i e s Fixed Mount Fixed Focus Thermal IP and Analog Camera User Manual ...

Page 2: ... Drive Commack NY 11725 800 422 6707 www ComputarGanz com The contents of this document may not be reproduced in whole or in part without the written consent of the copyright owner Rev History Revision Number Release Date Description A 2 03 2014 Initial Release ...

Page 3: ...BILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CBC America INC BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CBC America INC HAS BEEN ADVISED OF THE POSS...

Page 4: ...Ganz Thermal Series User Manual ii CBC AMERICA INC END USER LICENSE AGREEMENT FOR GANZ THERMAL SERIES OF PRODUCTS ...

Page 5: ...ONVIF www onvif org H 264 decoder Video LAN SW VLC provides Source Freeware http www gnu org licenses gpl h l Live 555 server http www live555 com liveMedia license Linux kernel http www kernel org Lighttpd http www lighttpd net dhcpcd http www phystech com download dhcpcd h l ntpclient http doolittle icarus com ntpclient zeroconfig http avahi org wiki AboutAvahi esmtp http sourceforge net project...

Page 6: ...ow For Europe CE IEC 60065 2001 Amd 1 2005 EN 60065 2002 UL This equipment is approved by UL and is compliant to below specifications For North America UL UL 60065 7th Edition 2007 12 11 CAN CSA C22 2 No 60065 03 1st Edition 2006 04 A1 2006 RoHS This equipment complies with the European ROHS directive 2011 65 EC WEEE This equipment must be disposed of as electronic waste Contact your nearest Ganz ...

Page 7: ...7 Manual Focus and Focus Tool 21 4 8 Access 22 4 9 Login to the IP Camera 23 4 10 Log Out 23 5 Configuration and Management 24 5 1 Ganz THERMAL Web Interface and Access Privilege 24 5 2 Setup 25 6 Use and Application 39 6 1 Live Video 39 6 2 Motion Detection 41 6 3 Video Storage 43 7 Maintenance 46 7 1 System Status 46 7 2 Restart Camera 47 7 3 Restore Factory Defaults 48 7 4 Format Local Storage ...

Page 8: ... ZNT6 Hxxx 19 Figure 19 POE with Power 19 Figure 20 Back Cover and White Desiccant 19 Figure 21 Back Cover Screws and Sealing Washer 20 Figure 22 Camera with Base Mount and Axis Mount 20 Figure 23 Solar Shroud with Stem Bumpers 20 Figure 24 Fully Assembled Camera 20 Figure 25 Camera mounted to a Ganz Thermal Wall Bracket 21 Figure 26 Camera Discovery with Windows 7 22 Figure 27 Login Prompt 23 Fig...

Page 9: ...l vii Figure 47 Restart Camera 47 Figure 48 Restore Factory Defaults 48 Figure 49 Formal Local Storage 48 Figure 50 System Update 49 Figure 51 Heater Control 50 Figure 52 Auto Calibration Interval 50 Figure 53 Constant Recording 51 ...

Page 10: ...d Access Privileges using the Ganz Web Interface 24 Table 7 Network TCP IP Settings 26 Table 8 FTP Server 27 Table 9 Email Server 28 Table 10 802 1X 29 Table 11 Accounts and Users 31 Table 12 Date and Time 33 Table 13 Video Streaming 34 Table 14 Motion Detection 35 Table 15 Video Settings 37 Table 16 Pelco D 37 Table 17 Live Video and Controls 39 Table 18 RTSP URIs 41 Table 19 Motion Detection 42 ...

Page 11: ...tocol UDP User Datagram Protocol FTP File Transfer Protocol NTP Network Time Protocol HTTP Hypertext Transport Protocol HTTPS Hypertext Transport Protocol Secure 802 1X Network Access Control Port based standard H264 Video Compression Standard JPEG Joint Photographic Experts Group MJPEG Motion Joint Photographic Experts Group VLC VideoLAN Client AGC Automatic Gain Control ROI Region of Interest RT...

Page 12: ...ual In the event of a conflict between documents referenced herein and the contents of this user manual Ganz Thermal Series Quick Start Guide Ganz Thermal Win 7 UPnP Procedure Ganz Thermal Series Interface Control document ICD http www computarganz com VLC Media Player Download Version 2 0 0 Recommneded http www videolan org vlc ...

Page 13: ...uthorized dealer or CBC America Inc Notifications are preceded by a symbol and followed by highlighted text Three types of notifications are used throughout this manual and are defined below CAUTION A caution is a procedure practice or condition that if not strictly followed may result in personal injury or damage to the equipment that may impede product performance WARNING A warning is intended t...

Page 14: ...or a UL Listed Class 2 power supply rated 12 24 V DC or 24 V AC minimum 13 W or 0 54 A 8 Operating the camera at voltage levels outside the specified range may result in permanent damage to the unit and void the product warranty 9 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart appara...

Page 15: ...Ganz Thermal Series User Manual xiii This page intentionally left blank ...

Page 16: ...nt provides details about the IP Camera features installation access configuration application interoperability troubleshooting warranty and support of the Ganz Fixed Mount Fixed Focus Thermal IP and Analog Cameras This document also applies to the Ganz Fixed Mount Fixed Focus Thermal IP Camera ...

Page 17: ...eb interface utility With an industry leading low power consumption of less than 12 95 watts the Ganz Thermal Series is IEEE802 3af compliant supporting video camera control and power over a single tamper resistant cable connection As a result the camera can be configured and installed easily into any existing security infrastructure Measuring approximately 29 2 x 10 4 x 9 5 cm and weighing less t...

Page 18: ...second fps or fixed at 9 fps for export simplification Multicast and user definable ports Supports multicast IP address and user definable ports for both H264 and MJPEG streams Web based management Administration and management of the IP camera can be performed through the Ganz Thermal Series web based configuration menus Motion detection The IP camera can detect motion based on region of interest...

Page 19: ...1 Camera Hardware Components Item Description 1 Camera Body 2 Base Mount 3 Back Cover 4 Solar Shroud 5 4 Hole Axis Mount Adapter optional 6 Cable Sealing Gland with electrical nut 7 Tamper Resistant Screws 8 Stem Bumpers 9 Desiccant 10 O ring 11 Sealing Washers with Gasket Figure 2 and Table 2 below describe the details of the rear of the camera ...

Page 20: ... Amber Data is being transmitted or received via the LAN connection Analog Video Connector Accepts a standard BNC terminated coax cable for analog video output A 90 degree BNC adapter is also pre installed on the camera not pictured above Power RS 485 Connector 5 pin terminal block for power input 2 for AC power input 1 for DC power input 1 for Ground and 2 for RS 485 connections 12 24V DC or 24V ...

Page 21: ...rmat Analog NTSC PAL IP H264 MJPEG Gain Level Control Automatic 4X Digital Zoom 1X 4X 0 25X increments Image Display White Hot Black Hot Color Invert Revert Symbology On screen display with date time and user defined text Zoom 4x Digital Zoom with ePan eTilt Image Processing Image Contrast Enhancement ICE for superior performance Communication Interface Protocols IP ONVIF Conformant v 2 0 Profile ...

Page 22: ... 2 1 2 1 2 1 2 Effective Focal Length 14 25mm 16 7mm 25mm 35mm 50mm Software Ganz Thermal Web Interface Administrator Operator and Viewer with Password Protection Hardware Embedded Memory 2 GB for Video Storage and Image Capture Approvals Environmental Enclosure IEC 60529 IP66 Emissions FCC Part 15 Subpart B Class A CISPR22 Class B EN55022 Class A Electrostatic Discharge ESD EN 61000 4 2 as modifi...

Page 23: ...available lens solutions using NVTHERM1 See Figure 3 and Figure 4 Figure 3 ZNT6 Hxx1 Range Data 1 Lens transmission and MTF taken from actual design data No LOS jitter Atmospheric transmission is clear 90 at 1km Detector sensitivity 30mK System sensitivity 50mK Probability of detection and recognition 50 Display nominal 640x480 7 5 diag flat panel with 2 1 interpolation of the 320x240 data Viewing...

Page 24: ...Thermal Series User Manual 9 Figure 4 ZNT6 Hxx2 Series Range Data Data presented above are believed to accurately reflect camera performance under stated conditions but are not guaranteed performance metrics ...

Page 25: ...e the cover for shipping o The Ganz ZNT6 Hxx1 and ZNT6 Hxx2 thermal cameras also includes a 90 degree BNC Adapter already attached to the back of the camera Ganz Thermal Camera Base Mount Ganz Thermal Camera 4 Hole Axis Mount Adapter Ganz Thermal Camera Solar Shroud Hardware Kit with several small plastic bags containing o 1 Cable Sealing Gland with electrical nut o 1 O Ring o 16 6 32 X 5 8 screws...

Page 26: ...damage to the unit and void the product warranty CAUTION Failure to follow the proper procedure may cause permanent damage to the camera and void the product warranty WARNING DEVICE SENSITIVE TO ELECTROSTATIC DISCHARGE The camera electronics and electronic interfaces are sensitive to electrostatic discharge Please follow appropriate ESD procedures when handling the camera and during installation F...

Page 27: ...net IP and Analog The Ganz Thermal camera can be configured for Ethernet IP only You will need the following recommended list of tools not included before you can install the IP Camera Power source PoE Switch 12 24V DC or 24V AC IP Network Ethernet Cable STP Cat5 recommended Tripod or Mounting bracket for mounting the IP Camera A Phillips head 2 screwdriver 2 Open End Wrenches 1 inch 25mm OR adjus...

Page 28: ... or Pelco Bracket through the components in the following order a 4 Hole Mount Adapter 4 hole flat surface facing the mating bracket if required b 3 Hole Base Mount Flat side first for mating 3 Hole Bracket c Electrical Nut Convex side of the supplied Cable Sealing Gland d Bottom of the IP Camera body through the back hole below the connectors Securing for IP66 POE only 1 Slide the Ethernet cable ...

Page 29: ...gland and tighten the compression nut with the second open wrench to approximately 50 55 in lbs of torque 5 Assemble a new RJ45 head to the Cat 5 Ethernet Cable 6 Assemble a mating power connector to the 2 AC or 2 DC power cables Figure 10 IP66 with Ethernet and AC DC Power Securing for IP66 Analog AC DC Power ZNT6 Hxx1 and ZNT6 Hxx2 Only 1 Slide the Coax cable through the threaded end of the cabl...

Page 30: ... cables and RS 485 cables if used Securing for IP66 Analog Ethernet ZNT6 Hxx1 and ZNT6 Hxx2 Only 1 Put the nut onto the cables first And then push the analog video cable and CAT5 cable through the gland see Figure 11 The CAT5 cable goes through the center The analog video goes through one of the 5 outer holes Figure 11 Analog and Ethernet Cable through the Gland 2 Push the gland housing over the c...

Page 31: ...eave about 8 cm of cable sticking out of the gland housing see Figure 14 Figure 14 Tighten Gland Nut 5 Insert the cable and gland into the camera Connect the Analog cable and CAT5 cable to the camera Slide the gland housing to chassis nut over the cables Tighten the gland housing to chassis nut into the camera see Figure 15 ...

Page 32: ...il it reaches approximately 50 in lbs of torque 4 5 ASSEMBLY 1 Using 8 of the 6 screws assemble the Base Mount to the IP Camera Tighten the 8 fasteners to approximately 10 in lbs of torque with the Electric Screw Driver and T10 Security bit 2 Using 4 of the 6 screws assemble the optional Standard 4 hole Mount to the Base Mount and tighten the fasteners to approximately 10 in lbs of torque with the...

Page 33: ... AC 12 24 DC or 24V AC Pins 4 5 RS 485 POS NEG d AC DC Power for ZNT6 Hxxx Connect wires to power block according the pin out shown in Figure 17 i If powering the camera with an AC supply connect AC to the 24VAC input and the AC to the other 24VAC input ii If powering the camera with a DC supply connect the DC to the 12VDC input and the DC or ground to the GND input Figure 17 ZNT6 Hxxx Pin Out 24V...

Page 34: ...on or Flashing Green for Activity 7 Place the supplied white desiccant into the Back Cover 8 Assemble the Back Cover to the IP Camera using 2 6 screws and 2 Master Seal Washers metal size against the head of the screw and gasket side against the camera body Tighten the 2 fasteners to approximately 10 in lbs of torque 9 Assemble the 2 Rubber Stem Bumpers onto the 2 detents in the concave surface of...

Page 35: ... accessories For a tripod mount use the WatchMaster IP Tripod Adapter which is also offered as an accessory 2 For standard 3 hole mount secure the Camera Base Mount to the standard 3 hole bracket not provided using 1 4 20 screws not provided 3 For a standard 4 hole mount and first secure the optional 4 hole mount adapter to the base mount 4 Position the assembled Camera s 4 hole mount adapter onto...

Page 36: ...re not to touch the lens when adjusting the focus However the 40 lens may require the use of a focus tool The focus tool is available from CBC America Inc as an optional accessory item For ordering details please refer to the Ganz Thermal Series price sheet Table 4 Ganz Thermal ZNT6 Hxx1 Focus Information FOV Effective Focal Length f 40º 7 5mm 1 2 24º 13mm 1 0 16º 19mm 1 1 9º 35mm 1 2 6º 50mm 1 2 ...

Page 37: ...era have access to a router with a DHCP server to enable automatic assignment of the IP Address corresponding to the MAC address of the camera The procedure for this is network specific but a device list usually exists on the router By default when the IP camera powers on it attempts to obtain an IP address from a DHCP server on the network If the camera cannot obtain an IP address through DHCP wi...

Page 38: ...r URL line 2 Enter the default username and password when prompted see Figure 27 Figure 27 Login Prompt 3 Default username and password are given below for Administrator access lower case Username is admin Password is 1234 If you have not downloaded the VLC Media Player by this time you can download it from the Camera After login to the IP Camera follow the prompt at the bottom of the screen to in...

Page 39: ...face Administrators can access all of the IP camera menus features and functions Operators have access to limited IP camera menus features and functions Viewers can only view live video and access image controls Main menus and access level details are provided in Table 6 below Table 6 Camera Main Menu and Access Privileges using the Ganz Thermal Web Interface Main Menu Description Access Privilege...

Page 40: ...eters at any time by clicking the Setup menu For information about logging in to the IP camera see Section 4 9 Login to the IP Camera This section covers the setup of the camera Using the camera setup menu as shown in Figure 29 you can control network settings manage users and accounts and certain camera functions including video stream settings and motion detection Figure 29 Ganz Thermal Web Inte...

Page 41: ...amera will attempt to connect to the network for 5 minutes after 5 minutes if no DHCP connection can be established the camera will either fall back to the default IP address 192 168 0 200 or obtain a Zero Network Config assigned IP address if Zero Network Config is enabled Static IP Address Static Choose the DHCP option NO if you want to manually enter the IP address and enter the IP address for ...

Page 42: ...the FTP Server address FTP port FTP user name ftp password and the ftp path name which is a default folder in the ftp server See Table 8 and Figure 31for configuration details and an example configuration Table 8 FTP Server FTP Server Description FTP Server The FTP Server is the IP address of the FTP server used to upload your files FTP Port To establish an FTP session clients initiate a connectio...

Page 43: ...ver Figure 32 illustrates a completely filled out form Table 9 Email Server Email Server Description Enable Authentication Check this box if your SMTP server requires Authentication As a general rule most SMTP servers required authentication Username The Username is the name that was used to set up the email server account Password This is the password associated with the Username above Email Send...

Page 44: ...port based network access control interaction an authentication server which can either be a separate entity or co located with the authenticator checks the camera s credentials The authentication server then responds to the authenticator indicating whether the camera is authorized to access the authenticator s services Extensible Authentication Protocol EAP is used to pass the authentication info...

Page 45: ...ficate that is required for 802 1x authentication is stored You can click browse to find this location After you enter this information click Upload Certificate to upload the certificate to the IP camera Note used for EAP TTLS and PEAPv0 MSCHAPV2 authentication Username The Username is the name that was used to set up the 802 1x account Password This is the password associated with the Username ab...

Page 46: ...r accounts can be created for accessing the IP camera To create a new account go to the account menu and enter the new user name select the user class Administrator Operator or Viewer from the User Class drop down menu enter and confirm the password for the user Click on the Add User button to add the user You will see a prompt confirming the user has been added Repeat this process for adding more...

Page 47: ...a pages allow the administrator to configure the camera s video settings time and video analytic settings To access the camera settings the user must have administrative privileges 5 2 4 Date and Time The Date and Time web page allows the administrator to configure an external NTP time server for automatic time setting or manually set the time and time zone as described in Table 12 The camera does...

Page 48: ...o Streaming web page allows the administrator to configure and adjust a wide range of H 264 MJPEG or HTTP JPEG streaming methods these are used to optimize the video stream for bandwidth network configuration quality and compatibility with other decoders and video players Table 13 provides details on the video streaming options and Figure 38 shows an example Ganz Thermal cameras use a Constant Var...

Page 49: ...s too high may cause latency between live action and stream display Settings too low may cause instability in the stream display Default value is optimum for the default frame rate H 264 RTSP Port Allows for setting of a custom port for RTSP streaming MJPEG Multicast Streaming IP Address Enter the multicast streaming address Valid range for multicast IP address is between 224 0 0 0 and 239 255 255...

Page 50: ...l ensure that the camera logs have the correct time information Table 14 Motion Detection Date and Time Description Send Event to FTP Server Check this box to send motion events to the FTP server The administrator must configure the FTP Server in order for this feature to work correctly Media Type for FTP Upload Select to include either a MJPEG video clip or JPEG still image to the FTP server Send...

Page 51: ...tegration and is not recommended to be enabled if not actively being used Note If this option is grayed out your specific camera hardware does not support this software feature 5 2 5 3 Video Settings The Video Settings web page allows the administrator to select the Color Palette and On screen display of time date and arbitrary text which is overlaid onto the screen The Color Palette selects the c...

Page 52: ... text in the upper left corner of the image video The Text can be a maximum of 24 characters Figure 40 Video Settings 5 2 5 4 Pelco D Pelco D is a popular PTZ Pan Tilt Zoom camera control protocol used in the CCTV industry The Pelco D web page allows the administrator to configure the Pelco D address and baud rate Note If this option is grayed out your specific camera hardware does not support thi...

Page 53: ...Output web page allows the administrator to disable analog video or configure the analog video for either PAL or NTSC Figure 42 shows the Analog Video Output web page Note If this option is grayed out your specific camera hardware does not support this software feature Figure 42 Analog Video Output ...

Page 54: ...Camera software and can be downloaded by the users The camera will prompt the user for VLC download when the camera is accessed for the first time Table 17 Live Video and Controls Live Video Description Video Stream Select the appropriate video stream H264 MJPEG or HTTP JPEG It is possible to select multiple video streams from a single camera However separate browser windows are required to do thi...

Page 55: ... set for Indoor or Outdoor ICE Note See GANZs Image Contrast Enhancement ICE The Defining Feature white paper for more details on ICE Contrast Adjust the contrast by moving the slider Range is from 1 100 Brightness Adjust the contrast by moving the slider Range is from 1 100 Polarity White Hot Allows one to invert the color palette for example making hot scene items correspond to either white or b...

Page 56: ...thod H 264 rtsp camera ip 2 videoCodecType H 264 UDP TCP MJPEG rtsp camera ip 8555 0 videoCodecType MJPEG UDP TCP H 264 rtsp camera ip 8080 2 videoCodecType H 264 HTTP MJPEG rtsp camera ip 8081 0 videoCodecType MJPEG HTTP H 264 rtsp camera ip 12 videoCodecType H 264 Multicast MJPEG rtsp camera ip 8555 10 videoCodecType MJPEG Multicast 6 2 MOTION DETECTION The IP camera offers Motion Detection capa...

Page 57: ...r and or Emailed via the Email SMTP Server Table 19 Motion Detection Motion Detection Description Enable Motion Detection Press the Enable Motion Detection button to enable the analytics The color of this button turns to Red Pressing again will disable motion detection Select Region of Interest ROI Click and drag on the image to select a region of interest Up to 16 ROI can be defined The ROI is on...

Page 58: ...by a motion detection event will be stored under this category Under any of these categories users can select files and transfer archive or delete files by highlighting the files and selection the appropriate action Table 20 describes the Video Storage options that the administrator or operator can configure Figure 45 illustrates the video files that are available for download Notice the videos ar...

Page 59: ...ct All Press the Select All button to select all the files Individual files can be selected by checking the box next to each file Refresh Files Press this button to do a refresh of the files Delete Files Press the Delete Files button to delete the selected files Archive Files Press the Archive Files button to archive the selected files Archived files can be viewed from the Video Archive pull down ...

Page 60: ...Ganz Thermal Series User Manual 45 Figure 45 Video Archive Menu ...

Page 61: ...e the system software was built by the GANZ engineers System Start Time This date and time is used to set the cameras internal clock immediately after a power cycle It is highly recommended to enable the NTP clock option System Hardware Type This field is used to identify hardware specific features CPU Type Displays the main CPU used in the camera Video Storage Capacity Displays the internal stora...

Page 62: ...era Internally the camera power cycles all major sub systems including the main processor memory and the IR camera module Figure 46 illustrates the Restart Camera web page Note The IR camera can also be reset to factory defaults by pressing and holding the reset button on the back of the camera for at least 20 seconds Figure 47 Restart Camera ...

Page 63: ...ts factory defaults a system reboot is performed automatically Figure 48 displays the Restore Factory Defaults web page Figure 48 Restore Factory Defaults 7 4 FORMAT LOCAL STORAGE The Format Local Storage button allows the administrator to erase all video files stored on the camera s internal memory Figure 49 displays the Format Local Storage web page Figure 49 Formal Local Storage ...

Page 64: ...onfiguration file click the Browse button navigate to the configuration file and click the Upload Config File button To download a configuration file click Get Config File The administrator is prompted to save the file Configuration file downloads are typically used for camera debug or backup purposes and are not normally used Figure 50 displays the System Update web page Figure 50 System Update 7...

Page 65: ...Figure 51 displays the Heater Control web page Figure 51 Heater Control 7 6 2 Auto Calibration Interval The Auto Calibration Interval allows the administrator to adjust how often the IR camera module performs a non uniformity correction NUC The default value is 5 minutes If the camera is thermally stable the interval can be increased to a maximum of 60 minutes In motion detection and video analyti...

Page 66: ...dditional videos will show up on the video storage web page Figure 53 displays the Constant Recording web page Figure 53 Constant Recording 7 7 LOG The IP camera provides logs for viewing and troubleshooting purposes Click on Log Viewer to see the list of logs The logs may include camera start time camera logout time camera recording start time and motion event time 7 8 COPYRIGHT Provides the came...

Page 67: ... member of the ONVIF forum and the Ganz Thermal Series of Cameras conform to the ONVIF standard ONVIF commands are exposed through the Simple Object Access Protocol SOAP interface which transports XML over the HTTP protocol in order to send standardized XML commands to the IP camera Please note ONVIF and the ONVIF logo are trademarks of ONVIF Inc In addition CBC America Inc has implemented many co...

Page 68: ...ndows will impair images Avoid touching the camera lens with bare hands 1 Remove loose soil from lens surface with a clean dry soft brush Use lens cleaning paper for cleaning the camera lens 2 Moisten a folded lens tissue using light pressure in a circular motion starting in the center wipe the lens surface to remove oil smears streaks or haze 3 Dry the lens with a second lens tissue using the sam...

Page 69: ...rent subnet Contact your IT administrator to get the IP address of the camera POE Switch port powering the camera may have gone bad or the power provided by the POE switch may not be adequate Check the POE switch port and ensure the port is working ok Ensure POE switch ports provide the necessary power camera requires a minimum of 13 watts of power Cannot login to the IP Camera Login credentials m...

Page 70: ...ribed in the applicable User Manual during normal use for a period of twenty four 24 months from the original shipment date This limited warranty is void if failure of the Ganz Thermal Series Camera to conform to the warranty has resulted from improper installation testing misuse neglect accident fire or other hazard or any breach of this Agreement ...

Page 71: ...al 56 11 S U P P O R T For any support questions on the Ganz Thermal Series Cameras CBC America Inc may be contacted through the Computar Ganz web site or through the phone number listed below http www computarganz com 800 422 6707 ...

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