14
Trouble shooting guide
Page 1 of 4
Action
Turn temperature control knob anticlockwise
If so, DO NOT USE.
a) Switch off immediately at the electrical isolation
switch.
b) Turn off at isolation valve.
c) Contact our Customer Service Department.
Disconnect handset from hose and run the shower
a) If water flows then handset is blocked with scale or
debris. Clean the handset and spray plate thoroughly.
b) If the water does not flow, remove the hose from the
shower unit
a. If the water flows the hose is blocked. This could be
due to damage, sever kinking or even an obstruction.
The hose must be replaced with an approved hose.
Contact our Customer Service Department
b. If the water does not flow, there is a blockage in the
plumbing to the shower, or the shower itself or the filter.
c. Contact the Customer Service Department if you
suspect the shower to be at fault. See details on front
page
Remove filter for inspection – refer to Cleaning and
Maintenance section
Check flow rate/pressure – see Important Information -
Pressures section
NB It is unlikely to achieve the requirements with a
header tank
Symptom
Won’t switch on/
switch off
No flow or Not
enough flow
(See also poor
spray pattern
below)
Possible cause
Button mechanism not
latching fully.
Cover incorrectly fitted
Water temperature
control knob is turned
fully clockwise
Water turned off at
mains or isolating valve
SHOWER UNIT IS
SUPECTED OF BEING
FROZEN
There may be an outlet
blockage
Blocked inlet filter
Inlet flow rate
insufficient
! These checks must only be performed by a competent person
Ensure water supply is turned fully on at the mains and
isolating valve.
Ensure full bore isolation valve has been fitted.
Refit cover according to page 12 (front cover installation
and shower commissioning section) checking for obstacles,
ie cable, tiles. Use spacers provided to overcome uneven walls
