Further Tech Net-TV Box, User Manual

Page: 114 / 116

Troubleshooting
W X
114
Q: Failed to login
A:
z
Make sure if the computer and netTV Box are connected to the same router and the network is configured
correct.
z
Make sure if you enter correct ID, Username and Password.
z
If the Wireless LAN is enabled on your computer, please disable it beforehand.
Q: netTV Box failed to perform when I try to upgrade firmware, how should I do?
A:
Please make sure your network connection is properly connected. You can try to unplug power adapter from
netTV Box and re-plug it, then try to update firmware again. If your netTV Box does not have any response,
please contact customer service for further assistant.
Q: Disconnect to netTV Box unexpectedly.
A:
z
Please confirm whether you have installed the netTV Player properly.
z
Most of time, netTV Box operation might be interfered by firewall software. Please re-check your firewall
setting.
z
Problems with your Internet connection can cause disconnection suddenly. Please make sure the network is
working correctly.
Q: You cannot connect netTV Box from outside but at home.
A:
z
Please make sure your netTV Box is Internet-connected.