Chapter 7 Troubleshooting
7.1 Check List
ETERNUS DX80 S2/DX90 S2 Disk storage system User’s Guide -Operation-
Copyright 2013 FUJITSU LIMITED
P3AM-4842-12ENZ0
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3
Use the pin to push down the FUNCTION button three times within three seconds.
After the default settings of the LAN ports are restored, the MAINT/ID blinks green for a few seconds.
4
Release maintenance status.
Use the pin to push down the FUNCTION button for three seconds.
The MAINT/ID LED turns off.
5
Access ETERNUS Web GUI or ETERNUS CLI by using the default IP address to perform the
network environment settings and the firewall settings.
6
Check whether the ETERNUS DX Disk storage system can connect to each service.
If it cannot connect, contact your maintenance engineer.
End of procedure
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When the license key cannot be registered
A wrong serial number may have been input when issuing the license key. If the problem persists, contact
your sales representatives.
When issuing the license key again, make sure to check that the [Serial number] (ETERNUS DX Disk storage
system serial number) that is described in the notification e-mail is correct.
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When I/O access is slow
Check the following points. When the cause is not identified, contact your maintenance engineer.
•
Check that the ambient temperature does not exceed the operating environment conditions.
If so, Nearline SAS drive performance may be reduced.
•
Click the icon of each part on the [Storage] screen of [Component] of ETERNUS Web GUI to check if an
abnormality is detected in ETERNUS DX Disk storage system parts.
If an abnormality is detected, contact your maintenance engineer.
Make sure to enable the firewall setting for the protocol that is used for each service.
•
To use ETERNUS Web GUI, enable the http or https connection. If not, the ETERNUS DX Disk storage
system cannot connect to the network via GUI.
•
To use ETERNUS CLI, enable the telnet or SSH connection. If not, the ETERNUS DX Disk storage
system cannot connect to the network via CLI.
•
To use the "ping" command for the ETERNUS DX Disk storage system, enable the ICMP connection.
If not, the ETERNUS DX Disk storage system does not respond to the "ping" command.
•
To use monitoring software, enable the Maintenance Secure connection. If not, the ETERNUS DX
Disk storage system cannot connect to the network via monitoring software.
•
To use the SNMP Manager, enable the SNMP connection. If not, the ETERNUS DX Disk storage
system does not respond to SNMP access.
