Fuji Xerox DocuPrint M115 b User Manual Download Page 79

Page: 79 / 106

Troubleshooting and other information

Identifying your problem

First, check the following:



The machine's power cord is connected correctly and the machine is turned on.



All of the protective parts have been removed.



Paper is inserted correctly in the paper tray.



The interface cables are securely connected to the machine and the computer.

If you did not solve your problem with the above checks, identify your problem and then go to the
page suggested below:

Telephone and Fax problems (DocuPrint M115 f/M115 fs)

on page 60

Improving the print quality

on page 62

If the machine is connected to a PC, depending on the error, a Popup application may appear on
the PC.

Follow the instructions on the screen to resolve the error.

Summary of Contents for DocuPrint M115 b

Page 1: ...User s Guide DocuPrint M115 b M115 f M115 fs...

Page 2: ......

Page 3: ...provides all the necessary operating information about the print copy scan and facsimile functions Please read this guide to achieve the best performance from this printer This guide assumes you are...

Page 4: ...uctions before performing the required procedures Fuji Xerox is not responsible for any breakdown of machines due to infection of computer virus or computer hacking IMPORTANT 1 This manual is copyrigh...

Page 5: ...setting up your machine and installing the drivers and software for the operating system and connection type you are using User s Guide Learn the Fax DocuPrint M115 f M115 fs only Scan and Copy opera...

Page 6: ...nt M115 f M115 fs Describes how to receive a fax 6 Dialling and storing numbers DocuPrint M115 f M115 fs Describes how to dial and how to store numbers 7 Using PC FAX DocuPrint M115 f M115 fs Describe...

Page 7: ...tant information that must be read and followed NOTE Additional information that merits emphasis See also References within this guide 3 Orientation of documents or paper is described in this guide as...

Page 8: ...that if not followed strictly can lead death or severe or fatal injuries and the possibility to do it is comparatively high Used for items that if not followed strictly can lead to severe or fatal in...

Page 9: ...tive to check if an outlet is grounded Connect this product to a branch circuit or an outlet that has larger capacity than the rated ampere and voltage of this product See the data plate on the rear p...

Page 10: ...during switch off Once a month switch off this product and check if the power cord is plugged firmly into an electrical outlet the plug is not excessively heated rusted or bent the plug and electrical...

Page 11: ...ntilation and an access to the power plug Unplug the product if an abnormal condition is noted DocuPrint M115 fs DocuPrint M115 f DocuPrint M115 b 100mm 100mm 100mm 656mm 764mm 820mm 627mm 200mm 200mm...

Page 12: ...duct in a good performance and condition always use it in the following environment Temperature 10 32 5 C Humidity 20 80 When the product is left in a chilly room and the room is rapidly warmed up by...

Page 13: ...or any other safety device becomes activated Any liquid is spilled into the product The product is soaked in water Any part of the product is damaged Do not insert any object into slots or openings o...

Page 14: ...High Voltage marks on Keep electrical and mechanical safety interlocks active Keep the safety interlocks away from magnetic materials Magnetic materials may accidentally activate the product and cause...

Page 15: ...toner cartridge no longer needed contact your local Fuji Xerox representative for its disposal Keep drum cartridges or drum if not a cartridge type and toner cartridges out of the reach of children I...

Page 16: ...ent Proper disposal is required for toner cartridges and drum photoreceptor modules no longer needed Do not open toner cartridges and drum photoreceptor modules Return them to your local Fuji Xerox re...

Page 17: ...uctions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this product does cause harmful interferen...

Page 18: ...hat may be illegal to copy or print in your country Currency Banknotes and checks Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without t...

Page 19: ...eneral Setup 23 2 Copy 25 3 Printer 26 4 Machine Info 26 Entering text DocuPrint M115 f M115 fs 28 Ecology features 29 Deep Sleep mode 29 Auto Power Off DocuPrint M115 b only 29 Toner Settings 29 Tone...

Page 20: ...D copy 46 One sided ID copy 47 Other copies 48 9 How to scan to a computer 50 Scanning a document as a PDF file using ControlCenter4 50 Scanning using the Scan key 53 Scan key settings 53 A Troublesho...

Page 21: ...ing and Checking the machine 71 B Specifications 73 General 73 Document Size 75 Print media 76 Fax 77 Copy 78 Scanner 79 Printer 80 C Contacting Fuji Xerox 81 Technical Support 81 Online Services 81 D...

Page 22: ...xx...

Page 23: ...r and PC Fax 1 When you are ready to learn detailed information about these operations read the Software User s Guide that is on the installer CD ROM for Windows users Macintosh users can read the Sof...

Page 24: ...ppear go to Computer My Computer For Windows 8 Click the File Explorer icon on the taskbar and then go to Computer Double click the CD ROM icon and then double click start exe b If the model name scre...

Page 25: ...ls on hold Redial You can redial the last 20 numbers called Pause Inserts a 3 5 second pause when programming speed dial numbers or when dialling a number manually Fax Auto Manual Switches the receive...

Page 26: ...e when in fax or standby mode a or b Press to scroll through the menus and options Address Book Lets you access speed dial numbers directly 8 Dial pad Use these keys to dial telephone and fax numbers...

Page 27: ...machine b or a Press to scroll through the menus and options 3 Scan Puts the machine in SCAN mode 4 On Off Press to turn the machine on Press and hold down to turn the machine off 5 Stop Exit Stops an...

Page 28: ...3 for Copy menu Press 4 for Printer menu Press 5 for Print Reports menu Press 6 for Machine Info menu Press 9 for Service menu 1 1 This will appear only when the LCD shows an error message You can als...

Page 29: ...keys or a and b to highlight different menu options Press OK to select an option In the below example the ring volume setting is changed from Med to Low a Press Menu b Press 1 to choose General Setup...

Page 30: ...24 hour format on the dial pad and then press OK e g Enter 1 5 2 5 for 15 25 2 Station ID Sets up your name and fax number to appear on each page you fax Fax Enter your fax number up to 20 digits on...

Page 31: ...y dial a predefined number before every fax number you dial For example If your phone system requires a 9 to dial an outside number this setting will automatically dial 9 for every fax you send 6 Rese...

Page 32: ...1 Paper Type Plain Recycled Paper 31 2 Paper Size Sets the size of the paper in the paper tray A4 Letter Legal Folio 31 3 Volume 1 Ring Adjusts the ring volume Low Med High Off 2 Beeper When the beep...

Page 33: ...new one 2 Fax Level 2 Level 3 Descriptions 1 Options Descriptions 2 Page 1 Setup Receive In FAX mode only 1 Receive Mode You can choose the receive mode that best suits your needs Fax Auto Your machi...

Page 34: ...u have external or extension telephones on the same line as the machine choose the maximum number of rings 3 Fax Detect Receives fax messages without pressing Start When Fax Detect is On you can recei...

Page 35: ...e On Further incoming faxes will also be stored into memory until the memory is full When the memory is full the machine will stop automatically answering calls To print the faxes put fresh paper in t...

Page 36: ...ower than Standard resolution S Fine Good for small print or artwork and transmits slower than Fine resolution Photo Use when the document has varying shades of grey or is a photograph This has the sl...

Page 37: ...al numbers Press Address Book twice and enter the two digit Speed Dial number 5 Report Setting 1 Transmissi on You can use the Transmission Verification Report as proof that you sent a fax This lists...

Page 38: ...Backup Print On 42 Off 2 Print Document If you turn on the PC Fax Receive feature and your machine stores received faxes in memory you can print a fax from the memory 7 Remaining Jobs You can check w...

Page 39: ...receive a fax 3 Caller ID Type You can switch the mode if Caller ID cannot be displayed normally Auto FSK DTMF Caller ID has two modes FSK and DTMF for displaying your calls The default mode of this m...

Page 40: ...to increase the brightness or press d to decrease the brightness 3 Contrast Adjust the contrast to help an image look sharper and more vivid nnnno nnnon nnonn nonnn onnnn Press c to increase the cont...

Page 41: ...est page 2 Auto Continue If this setting is enabled themachine will automatically clear a paper size error and will use the paper loaded in the paper tray On Off Size mismatch is displayed on the LCD...

Page 42: ...ast 200 outgoing faxes 2 Print Report Print the last report 2 Address Book 1 Numeric Lists names and numbers stored in the Speed Dial memory Print in numerical order 2 Alphabetic Print in alphabetical...

Page 43: ...pies Print Displays the page counter for printed pages 4 Parts Life 1 Toner You can check the percentage of Toner life that remains 2 Drum You can check the percentage of Drum life that remains 5 Rese...

Page 44: ...ow to access the menu mode 1 a Press Menu b Scroll through each menu level by pressing a or b for the direction you want c Press OK when the option you want appears on the LCD The LCD will then show t...

Page 45: ...a or b to choose 1 General Setup Press OK c Press a or b to choose 1 Paper Press OK d Press a or b to choose 1 Paper Type Press OK e Press a or b to choose Recycled Paper Press OK f Press Stop Exit 1...

Page 46: ...e LCD lighter 4 Replace Toner Sets the machine to continue or stop printing after the LCD shows Replace Toner Continue The machine will continue printing Replace the toner cartridge with a new one aft...

Page 47: ...ress a to increase the brightness or press b to decrease the brightness 3 Contrast Adjust the contrast to help an image look sharper and more vivid nnnno nnnon nnonn nonnn onnnn Press a to increase th...

Page 48: ...loaded in the paper tray On Off Size mismatch is displayed on the LCD and printing does not occur 3 Reset Printer Restores the printer settings to the original factory default settings a Reset b Exit...

Page 49: ...age counter for printed pages 4 User Settings Lists your settings 5 Parts Life 1 Toner You can check the percentage of Toner life that remains 2 Drum You can check the percentage of Drum life that rem...

Page 50: ...ered a character incorrectly and want to change it press d or c to move the cursor to the incorrect character and then press Clear Inputting repeated letters To enter a letter on the same key as the p...

Page 51: ...b to choose 1 General Setup Press OK b Press a or b to choose 2 Ecology Press OK c Press a or b to choose 2 Auto Power Off Press OK d Press a or b to choose how many hours before the machine goes int...

Page 52: ...the fax is OK If the quality is not good choose 2 No The machine will keep the faxes stored in the memory so you can reprint them after you replace the toner cartridge with a new one If the print qual...

Page 53: ...se 1 Paper Press OK c Press a or b to choose 2 Paper Size Press OK d Press a or b to choose A4 Letter Legal Folio Press OK e Press Stop Exit Acceptable paper 2 Print quality may vary according to the...

Page 54: ...s extremely smooth or shiny that is curled or warped 1 A curl of 2 mm or greater may cause jams to occur that is coated or has a chemical finish that is damaged creased or folded that exceeds the reco...

Page 55: ...ADF Document Sizes Supported 3 How to load documents 3 a Lift up and unfold the ADF document output support flap b Load your document face down top edge first in the ADF until the LCD message changes...

Page 56: ...ocument guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover IMPORTANT If the document is a book or is thick do not slam...

Page 57: ...canner glass the ADF must be empty If you want to change the fax resolution press b and then press a or b to choose the fax resolution c Enter the fax number d Press Start to send a fax Cancelling a f...

Page 58: ...hed the machine will print a broadcast report to let you know the results Cancelling a Broadcast in progress 4 While broadcasting you can cancel the fax currently being sent or the whole broadcast job...

Page 59: ...l waiting Factory setting of Ring Delay 3 is 4 0 10 times available The Fax Tel ring time F T ring time a fast double ring setting is set at 20 seconds According to incoming call after the fax machine...

Page 60: ...pter 5 38 2 Because the F T ring is made by the machine external telephones will not ring 3 Ring Delay means setting the number of times the machine rings before it answers in Fax Auto and Fax Tel mod...

Page 61: ...using the dial pad up to 15 characters For help entering characters see Entering text DocuPrint M115 f M115 fs on page 28 Press OK Press OK to store the number without a name d If you want to change...

Page 62: ...f you do not enter a letter and press OK in step c all registered names will appear Press a or b to scroll until you find the name you are looking for If the LCD shows No Contact Found when you enter...

Page 63: ...pear on the display If no ID is stored the beeper will sound and No Caller ID will appear on the display Go to step d c Press a or b to scroll through the Caller ID memory to choose the Caller ID you...

Page 64: ...left navigation bar and then click Receive Then complete the following steps on your machine a Press Menu 2 6 1 b Press a or b to choose On or Off Press OK c The LCD shows a reminder to start the PC F...

Page 65: ...a standard fax NOTE The PC FAX software can only send Black White fax documents in A4 size Please install Multi Function Suite software connect your machine and PC before using PC FAX sending Sending...

Page 66: ...nd then choose a member or group from the Address Book If you make a mistake click All Clear to delete all the entries e To include a cover page click Add Cover Page NOTE You can also click the cover...

Page 67: ...from the scanner glass After placing the document on the scanner glass close the document cover NOTE To use the scanner glass the ADF must be empty c For DocuPrint M115 f M115 fs Use the dial pad to...

Page 68: ...5 Double sided ID copy 8 a For DocuPrint M115 f M115 fs Press Menu 3 4 and go to step c For DocuPrint M115 b Press Menu and then press a or b to choose 2 Copy Press OK b Press a or b to choose 4 ID Co...

Page 69: ...or b to choose 2 Copy Press OK b Press a or b to choose 4 ID Copy Press OK c Press a or b to choose 4 2in1 1in1 Press OK Press a or b to choose 1in1 for one sided copy as a default Press OK and then...

Page 70: ...ocuPrint M115 f M115 fs only 8 DocuPrint M115 b only 8 Press a or b then press OK DocuPrint M115 f M115 fs only Press a b d or c then press OK DocuPrint M115 b only Press a or b then press OK Quality...

Page 71: ...ce 100 200 Auto 1 Custom 25 400 50 78 LGLiLTR 2 83 LGLiA4 2 91 Full Page 94 A4iLTR 97 LTRiA4 Page Layout Off 1 in 1 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L Press Menu selections Options DocuPrint M115 f M...

Page 72: ...document b Do one of the following Windows XP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Fuji Xerox DocuPrint XXXX where DocuPrint XXXX is your model name ControlC...

Page 73: ...How to scan to a computer 51 9 c Choose Advanced Mode and then click OK d Click File in the Scan tab...

Page 74: ...e default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Doc...

Page 75: ...e machine starts the scanning process Scan key settings 9 You can change your machine s Scan key settings using ControlCenter4 a Do one of the following Windows XP Windows Vista and Windows 7 Open Con...

Page 76: ...wn list 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a sc...

Page 77: ...oner contact your local Fuji Xerox representative Never throw a toner cartridge into an open flame Remaining toner in the cartridge may catch fire and cause burn injuries or explosion If you have a us...

Page 78: ...x Original cartridges with this machine or the refilling of empty cartridges with toner from other sources If damage is caused to the drum unit or other parts of this machine as a result of the use of...

Page 79: ...tray The interface cables are securely connected to the machine and the computer If you did not solve your problem with the above checks identify your problem and then go to the page suggested below T...

Page 80: ...the call Try to send or receive again Document Jam The document was not inserted or fed correctly or the document scanned from the ADF was too long Pull the jammed paper out of the ADF unit DocuPrint...

Page 81: ...se to a specified temperature within the specified time Turn the machine off wait a few seconds and then turn it on again Leave the machine idle for 15 minutes with the power on The fusing unit is too...

Page 82: ...ck the machine s power cord is connected correctly and the machine is turned on 2 Connect one end of the telephone line cord to the area labelled LINE and then connect the other end of the telephone l...

Page 83: ...u should choose Fax Auto Can I set the machine not to print the Transmission Verification report This product will print a Transmission Verification report Even if the Transmission Verification report...

Page 84: ...ults check the following 1 The machine s environment Choose a location where the temperature remains between 10 C and 32 5 C and the humidity is between 20 to 80 without condensation 2 Acceptable pape...

Page 85: ...tions included with the drum unit for replacing the drum unit or see the instructions listed on the box of the toner cartridge for replacing the toner cartridge 5 Clean the inside of the machine Clean...

Page 86: ...to left several times NOTE Be sure to return the tab to the home position a 5 If you do not printed pages may have a vertical stripe Clean the drum unit if black or white dots appear on printed pages...

Page 87: ...nd other information 65 A Turn the drum unit gear by hand while looking at the surface of the drum roller 1 Wipe the surface of the drum gently with a dry cotton swab until the dust or glue on the sur...

Page 88: ...er settings Try changing the Print Settings in the Basic tab If the paper is curled or the toner is not fixed well on the paper you can adjust these settings in Improve Print Output Click Other Print...

Page 89: ...b Pull the jammed document out c Close the ADF cover d Lift the document cover e Pull the jammed document out to the right f Insert a piece of stiff paper such as cardstock into the ADF to push any sm...

Page 90: ...move all paper from the paper tray and straighten the stack when you add new paper This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams a Tu...

Page 91: ...atically i Place the drum unit and toner cartridge assembly back in to the machine j Close the top cover After lifting the scanner cover slightly pull the pull arm 1 on the left side of the machine do...

Page 92: ...s memory Press Stop Exit Enter the fax number to which faxes will be forwarded c Press Start Transferring faxes to your PCA You can transfer the faxes from your machine s memory to your PC a Make sur...

Page 93: ...lint free cloth When you replace the toner cartridge or the drum unit make sure that you clean the inside of the machine If printed pages are stained with toner clean the inside of the machine with a...

Page 94: ...72 CAUTION When cleaning this product always switch off and unplug it Access to a live machine interior may cause electric shock...

Page 95: ...Power Consumption 1 Average Peak Approx 1 080 W at 25 C Printing Approx 380 W at 25 C Copying Approx 380 W at 25 C Ready Approx 40 W at 25 C Deep Sleep Approx 0 8 W Approx 1 3 W Power Off 2 3 Approx 0...

Page 96: ...ype of use Noise Level Sound Pressure Printing LPAm 52 dB A Sound Power Printing LWAd 6 60 B A Temperature Operating 10 to 32 5 C 4 Storage 0 to 40 C Humidity Operating 20 to 80 without condensation S...

Page 97: ...ocuPrint M115 f DocuPrint M115 fs ADF automatic document feeder Up to 10 pages Scanner Glass One sheet per time Document Size ADF A4 Letter Legal Folio Scanner Glass Length Up to 300 0 mm Width Up to...

Page 98: ...M115 f DocuPrint M115 fs Paper Input Paper Tray Paper Type Plain Paper Recycled Paper Paper Size A4 Letter Legal Folio only 1 Paper Weight 64 to 105 g m2 Maximum Paper Capacity Up to 150 sheets of 80...

Page 99: ...cuPrint M115 f DocuPrint M115 fs Modem Speed 14 400 bps with Automatic Fallback Scanning Width Max 208 mm Printing Width Max 208 mm Greyscale 8 bit 256 levels Resolution Horizontal 8 dot mm Vertical S...

Page 100: ...DocuPrint M115 b DocuPrint M115 f DocuPrint M115 fs Copy Width Max 210 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 600 600 dpi First...

Page 101: ...l DocuPrint M115 b DocuPrint M115 f DocuPrint M115 fs Color Yes TWAIN Compliant Yes Windows XP Windows Vista Windows 7 Windows 8 Mac OS X v10 6 8 10 7 x 10 8 x 1 WIA Windows Image Acquisition Complian...

Page 102: ...1200 is a Fuji Xerox image processing technology that enables vivid sharp and smooth quality of printing Model DocuPrint M115 b DocuPrint M115 f DocuPrint M115 fs Resolution HQ1200 600 dpi 3 Print Spe...

Page 103: ...tionality of Fuji Xerox supplied products replacement of customer replaceable units clearing paper misfeeds and cleaning the unit and other prescribed routine and preventative maintenance If the Custo...

Page 104: ...Dialling manual 40 Speed Dial 40 using the Search key 40 Dimensions 73 Document how to load 33 jam 67 Drum unit 55 cleaning 64 E Error messages on LCD 58 F FAX PC FAX Macintosh See Software User s Gu...

Page 105: ...er s Guide Resolution copy 78 fax 77 print 80 scan 79 S Scan a document to a computer 50 Scanner glass using 33 Scanning 50 See Software User s Guide Specifications 73 copy 78 document size 75 fax 77...

Page 106: ...DocuPrint M115 b M115 f M115 fs User s Guide ME6362E3 2 Edition 2 January 2014 d t L o C x o r e X i j u F y b 4 1 0 2 t h g i r y p o C d t L o C x o r e X i j u F...

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