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This chapter includes:
Technical Support
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Fuji Xerox recommends the Customer first
utilize support materials shipped with the
product, product diagnostics, information
contained on the Web, and email support. If
unsuccessful, to obtain service under product
warranty the Customer must notify Fuji Xerox
Telephone Support or its authorized service
representative of the defect before the
expiration of the warranty period. Customer
will provide appropriate assistance to
Telephone Support personnel to resolve
issues, such as restoration of the operating
system, software program and drivers to their
default configuration and settings, verification
of functionality of Fuji Xerox supplied
products, replacement of customer
replaceable units, clearing paper misfeeds
and cleaning the unit and other prescribed
routine and preventative maintenance.
If the Customer’s product contains features
that enable Fuji Xerox or its authorized
service representative to diagnose and repair
problems with the product remotely, Fuji
Xerox may request that the Customer allow
such remote access to the product.
Online Services
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You can find detail Product and Consumable
warranty information and activate your
warranty by registering your details on our
website at
http://www.fujixerox.com/support/docuprint/.
Fuji Xerox Online Support Assistant provides
instructions and troubleshooting guides to
resolve your printer problems. It is an easy-
to-use, searchable online Help. To find out
more, please visit our online support at
http://www.fujixerox.com/support/docuprint/.
Contacting Fuji Xerox
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