Fuji Xerox DocuCentre S2011 Basic Operation Manual Download Page 49

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Problem Solving

024-365

[Cause]

An error occurred.

[Remedy] Switch off the machine power, make sure that the display is blank, and then

switch on the machine power. If the same message is displayed again, contact
our Customer Support Center.

024-910

[Cause]

The paper size set for Tray 1 and the paper size specified for the job are not the
same.

[Remedy] Press the control panel's <Stop> button to cancel the job or change the paper to

the specified paper size.

024-911

[Cause]

The paper size set for Tray 2 and the paper size specified for the job are not the
same.

[Remedy] Press the control panel's <Stop> button to cancel the job or change the paper to

the specified paper size.

024-915

[Cause]

The paper size set for the Bypass tray and the paper size specified for the job are
not the same.

[Remedy] Press the control panel's <Stop> button to cancel the job or change the paper to

the specified paper size.

024-950

[Cause]

There is no paper in Tray 1 and another tray cannot be selected.

[Remedy] Load more paper, or press the control panel's <Stop> button to cancel the job.

024-946

[Cause]

A size error occurred in Tray 1.

[Remedy] Confirm that the paper guide is adjusted to the paper size supported in Tray 1.

024-947

[Cause]

A size error occurred in Tray 2.

[Remedy] Confirm that the paper guide is adjusted to the paper size supported in Tray 2.

024-950

[Cause]

There is no paper in Tray 1 and another tray cannot be selected.

[Remedy] Load more paper, or press the control panel's <Stop> button to cancel the job.

024-951

[Cause]

There is no paper in Tray 2 and another tray cannot be selected.

[Remedy] Load more paper, or press the control panel's <Stop> button to cancel the job.

024-958

[Cause]

The paper guides are in an unsupported position in the Bypass tray.

[Remedy] Press the control panel's <Stop> button, or check the position of the paper guides.

024-959

[Cause]

Tray 1 has not been inserted or the paper guides are in an unsupported position.

[Remedy] Press the control panel's <Stop> button and insert Tray 1, or check the position of

the paper guides.

024-960

[Cause]

Tray 2 has not been inserted or the paper guides are in an unsupported position.

[Remedy] Press the control panel's <Stop> button and insert Tray 2, or check the position of

the paper guides.

024-965

[Cause]

The paper specified for the job is not loaded into any of the trays.

[Remedy] Load the specified paper, or press the control panel's <Stop> button to cancel the

job.

024-966

[Cause]

Attempted to select a tray automatically although all trays except the Tray 5
(bypass) are not selectable for auto selection.

[Remedy] Press the control panel's <Stop> button, and try again.

Error Code

Cause and Remedy

Summary of Contents for DocuCentre S2011

Page 1: ...DocuCentre S2011 Basic Operation Guide ...

Page 2: ...icrosoft Corporation Xerox Xerox and Design as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and or other countries In this manual safety instructions are preceded by the symbol Always read and follow the instructions before performing the required procedures The data saved in the hard disk of the machine may be lost if there is any problem in ...

Page 3: ...aper 17 Changing Paper Size and Orientation 18 Placing Document 20 Changing Document Size and Orientation 22 Copy 24 How to Copy 24 Making Reduced or Enlarged Copies 26 Copying Two Four Pages onto One Sheet 28 Making 2 Sided Copies 30 Copy Output 32 Copying an ID Card 34 Print 37 How to Print 37 Scan 38 Importing Scanned Data 38 Problem Solving 39 Paper Jams 39 Document Jams 42 Error Code 43 ...

Page 4: ...ed Reduce Enlarge indicators Indicates the selected zoom ratio 2 Sided button To set 1 Sided or 2 Sided copying Lighten Darken button To select a copy density level or toner saver mode ID Card Copy button To use the ID Card Copy feature Status Machine Diagram Displays the error locations machine status and other settings Variable Zoom Ratio button To specify the zoom ratio within a range of 25 to ...

Page 5: ...lt values or clear the entered numbers Original Size button To specify the scanning size and orientation for using the document glass To switch the number of ID card copy Log In Out button To enter or exit System Administration mode Data indicator Blinks while the machine is sending or receiving data from a client Power Saver button To enter or exit Power Saver mode to save the electricity Error i...

Page 6: ...ted You can prevent the following problems situations Unnecessary lines are printed A part of the image is missing Encounters an error and cannot print The images having different tones are printed When you use new multifunctional machine you cannot use the same driver used for the machine that you had been using Install the new driver for this machine DocuCentre S2011 Load only paper inside a tra...

Page 7: ... with a soft dry cloth When using the document glass Clean the document glass Wipe the glass with a soft cloth moistened with water first and then wipe it with a soft dry cloth You can prevent the following problem situations The copy has black lines when using the document feeder The copy has black dots when using the document glass Looking over the glass from the front and angles helps you to fi...

Page 8: ... Used for item that if not followed strictly can lead death or severe or fatal injuries and the possibility to do it is comparatively high Used for items that if not followed strictly can lead to severe or fatal injuries Used for items that if not followed strictly can cause injuries to user or damages to machine A symbol for items to pay attention to when handling machine Follow instructions care...

Page 9: ...panel of this product for its rated ampere and voltage Never touch the power cord with wet hands It may cause electric shock Do not put an object on the power cord Always keep the plug connection free of dust The dusty and damp environment may bring about minute electric current in a connector It may generate heat and eventually cause a fire accident To avoid the risk of electric shock and a fire ...

Page 10: ...ch as curtains In the hot humid dusty or poorly ventilated environment In the place receiving direct sunlight Near cookers or humidifiers This product weighs 33 kg with the document feeder and duplex output unit installed When moving it always carry it by a team of three or more persons to avoid mishandling or injury When lifting this product the first two persons to hold the bottom of the folded ...

Page 11: ... it may fall over and cause injuries Always lock the wheels of this product after installation Otherwise it may fall over or slide and cause injuries To bundle wires and cables always use the cable ties and spiral tubes that Fuji Xerox supplies Otherwise it may cause some defects 1100 9 100 595 325 9 80 100 582 2 378 1460 2 400 10 10 10 10 ...

Page 12: ...mits unusual noise or odor The power cord is cracked or worn down A circuit breaker fuse or any other safety device becomes activated Any liquid is spilled into the product The product is soaked in water Any part of the product is damaged Do not insert any object into slots or openings of this product Do not put any of the followings on the product Liquid container such as flower vases or coffee c...

Page 13: ...al Fuji Xerox representative Do not apply excessive force to hold thick document on the document glass It may break the glass and cause injuries Ventilate well during extended operation or mass copying It may affect the office air environment due to odor such as ozone in a poorly ventilated room Provide proper ventilation to ensure the comfortable and safe environment Consumable Store all consumab...

Page 14: ...uth as well as inhalation If toner spills onto your skin or clothing wash it off with soap and water If you get toner particles in your eyes wash it out with plenty of water for at least 15 minutes until irritation is gone Consult a physician if necessary If you inhale toner particles move to a fresh air location and rinse your mouth with water If you swallow toner spit it out rinse your mouth wit...

Page 15: ...on of Warning and Caution Labels Always follow all warning instructions marked on or supplied with this product To avoid the risk of burn injuries and electric shock never touch the area with the High Temperature or High Voltage marks on ...

Page 16: ...re not flat or that have clasps Color paper with surface treatments Paper with rough surface such as pulp paper or fibrous paper Punched paper Transparency paper Paper Trays Basis Weight Ream Weight Loadable Quantity Tray 1 Standard 60 to 90 gsm Ream weight 51 6 to 77 4 kg 250 sheets 1 Up to 27 mm Tray 2 One Tray Module Optional 60 to 216 gsm Ream Weight 51 6 186 kg 500 sheets 1 Up to 54 mm Bypass...

Page 17: ...ay 1 Load paper in Tray 1 and 2 Load paper in the Bypass tray Place the side to be copied on facing down After loading paper into tray make sure to set the size and orientation of the paper Refer to Changing Paper Size and Orientation P 18 ...

Page 18: ...rientation are displayed on the paper size display 2 Press and hold the Size Press 2sec button for more than two seconds until the paper size in the paper size display area blinks The paper size in the paper size display area blinks and the machine enters paper size setting mode 3 Press the Size Press 2sec button to select the size and orientation of paper loaded in the selected tray The selected ...

Page 19: ...when the orientation of document does not match the orientation of loaded paper In the following cases you can copy without considering the orientation of paper since the machine automatically rotates the scanned data The tray selection is set to automatic The zoom ratio is set to automatic The zoom ratio is set to 100 and both document and paper are the same size Make sure to set the size and ori...

Page 20: ...ach side of the document Point Place the document in the document feeder Portrait orientation If you cannot place the document such as the document size is too large place the short edge of the document to be fed first If you can flatten the curled document you can use the document Place the document on the document glass Portrait orientation If you cannot place the document such as the document s...

Page 21: ...document size and orientation based on the size and orientation of paper loaded in the selected tray and the zoom ratio that you have specified When the document orientation does not match the paper orientation a part of the image may be lost When the document orientation matches the paper orientation there is no image missing Original Size Display Area Example1 100 Document Paper Output Example 2...

Page 22: ...e size of the document that you have placed The scanning size and the orientation changes every time that the button is pressed Not displayed Original Size Display area is blank Expected document size The machine automatically sets the document size based on the selected paper size and the zoom ratio that you have specified Non standard size document If the specified document size is smaller than ...

Page 23: ...f paper since the machine automatically rotates the scanned data The tray selection is set to automatic The zoom ratio is set to automatic The zoom ratio is set to 100 and both document and paper are the same size Make sure to set the size and orientation of document when using the document glass The orientation of document and paper is important Document Paper Output Document Feeder Document Glas...

Page 24: ...n the original size display area the machine automatically sets the document size and orientation based on the size and orientation of paper loaded in the selected tray and the zoom ratio that you have specified 2 Specify the desired settings Make sure that the zoom ratio displayed in the Reduce Enlarge display area is 100 3 Press the Paper Supply button to select the desired tray In the status ma...

Page 25: ...25 Copy 4 Press the Start button Start button ...

Page 26: ...ts the document size and orientation based on the size and orientation of paper loaded in the selected tray and the zoom ratio that you have specified 2 Press the Paper Supply button to select the desired tray In the status machine diagram the tray indicator lights up on the selected tray and its paper size and orientation are displayed on the paper size display 3 To set the zoom ratio from the pr...

Page 27: ...27 Copy To set a specific zoom ratio press the Variable Zoom Ratio button to select a zoom ratio 4 Press the Start button Variable Zoom Ratio button Start button ...

Page 28: ...cing Document P 20 When using the document glass make sure that the size and orientation of document displayed in the original size display area match the placed document Reference Changing Document Size and Orientation P 22 2 Press the Pages per Side button to select the desired copy method Off light is off Disables the Pages per Side feature 2 Pages Copies 2 documents on a single page 4 Pages Co...

Page 29: ...he selected tray and its paper size and orientation are displayed on the paper size display 4 Press the Start button When using the document glass and all documents have been scanned press the Last Original button This step is necessary when the Last Original button is blinking Paper Supply button Start button Last Original button ...

Page 30: ...nt size displayed in the original size display area the machine automatically sets the document size and orientation based on the size and orientation of paper loaded in the selected tray and the zoom ratio that you have specified 2 Press the 2 Sided button to select the desired copy method 1 1 Sided light is off Copies 1 Sided document on one side of paper same appearance as the document 1 2 Side...

Page 31: ... side binding 1 2 Sided and 2 1 Sided for the short side binding are also available by changing the setting For more information refer to the User Guide 3 Press the Start button When using the document glass and finishing without copying the other side press the Last Original button Start button Last Original button ...

Page 32: ... is no document size displayed in the original size display area the machine automatically sets the document size and orientation based on the size and orientation of paper loaded in the selected tray and the zoom ratio that you have specified 2 Press the Collated button to select the output method Off light is off Uncollated The machine outputs the specified number of copies and sorts sheets by p...

Page 33: ...33 Copy 3 Press the Start button When using the document glass and all documents have been scanned press the Last Original button to start copying Start button Last Original button ...

Page 34: ...100 You can also change the zoom ratio 1 Place an ID card face down slightly away from the top left corner of the document glass and then close the document cover Placing the ID card too close to the corner of the document glass may not copy the edge of the ID card properly Place an ID card in the upright position 2 Press the ID Card Copy button ID Card Copy button ...

Page 35: ...e Original Size button until you select the desired number of cards When scanning 1 card When scanning 2 cards 4 Press the Paper Supply button to select the desired tray Original Size button No image Paper Supply button ...

Page 36: ... side is finished scanning the Start button lights up blinking 6 Place the other side of the ID card face down slightly away from the top left corner of the document glass and then close the document cover 7 Press the Start button Start button ...

Page 37: ...ct Print from the application s File menu 2 Select FX DocuCentre S2011 3 Click Properties to change other options if needed 4 Click OK 5 Click OK in the Print dialog box How to stop printing Double click the printer icon located on the task bar in the lower right corner of the screen Select the document name that you desired to cancel and then press the Delete key If there is no document within th...

Page 38: ...eview screen For using this feature the scan driver included in the Media Software Product Manual must be installed before use The machine supports the scan feature using the USB connection Scanning using a network is not supported 1 Place the document Refer to Placing Document P 20 2 Start an application to load the scanned data 3 From the File menu select the item for selecting the scanner sourc...

Page 39: ... displayed in the status machine diagram Error Code Remedy Important E 1 appears if you start copying or printing with the paper tray slightly open Make sure that the paper tray is completely closed when loading paper or clearing a paper jam If the paper is jammed around the fusing unit If the paper is jammed within the left side cover ...

Page 40: ... E 3 appears if you start copying or printing with the paper tray slightly open Make sure that the paper tray is completely closed when loading paper or clearing a paper jam Operated after E 1 Operated after E 2 Error Code Remedy ...

Page 41: ...41 Problem Solving Operated after E1 Error Code Remedy ...

Page 42: ...m Solving Document Jams When a document jam occurs in the document feeder the machine stops and the alarm is activated Also an error code is displayed in the status machine diagram Error Code Remedy or or Handle ...

Page 43: ...or codes of the machine are listed in the following table For more information refer to User Guide Note If a two digit error code X X appears you can view the grouped six digit error code XXX XXX while holding down the ID Card Copy button ...

Page 44: ...played in the paper size display area of the status machine diagram and then press the Start button Also you can change the orientation by pressing the Size Press 2sec button To cancel a job press the Stop button Out of paper in Tray 1 Reload paper in Tray 1 If the tray is empty load paper Out of paper in Tray 2 Reload paper in Tray 2 If the tray is empty load paper Out of paper in the Bypass tray...

Page 45: ...e machine s One Tray Module cover Open the machine s One Tray Module cover and remove the jammed paper Papers jammed in Tray 1 Remove the jammed paper Important Make sure that the paper tray is completely closed when loading paper or clearing a paper jam Papers jammed in Tray 2 Remove the jammed paper Papers jammed in the Bypass tray Remove the jammed paper Machine s left cover is open Close the c...

Page 46: ...duction enlargement ratio exceeds the allowed range Remedy Press the control panel s Stop button and change the setting 003 942 Cause A document with a non standard size is set in the document feeder Remedy Press the control panel s Stop button and check the document 003 956 Cause A document with a non standard size is set on the document glass Remedy Press the control panel s Stop button and chec...

Page 47: ...ower 005 907 005 908 005 913 Cause A document jam occurred in the document feeder Remedy Remove the jammed document 005 940 Cause An error occurred in the document feeder Remedy Press the control panel s Stop button and set the document on the document feeder again 005 948 Cause A document size mismatch error occurred in the document feeder Remedy Press the control panel s Stop button and cancel t...

Page 48: ...it a moment and try again 016 742 016 744 Cause An error occurred Remedy Switch off the machine power make sure that the display is blank and then switch on the machine power 016 749 Cause An error occurred Remedy Press the control panel s Stop button and cancel the job 016 759 Cause A setting has been entered for the maximum number of permitted copies and has been reached Alternatively a user who...

Page 49: ...e error occurred in Tray 2 Remedy Confirm that the paper guide is adjusted to the paper size supported in Tray 2 024 950 Cause There is no paper in Tray 1 and another tray cannot be selected Remedy Load more paper or press the control panel s Stop button to cancel the job 024 951 Cause There is no paper in Tray 2 and another tray cannot be selected Remedy Load more paper or press the control panel...

Page 50: ... correct or press the control panel s Stop button to cancel the job 042 325 Cause An error occurred Remedy Switch off the machine power make sure that the display is blank and then switch on the machine power If the same message is displayed again contact our Customer Support Center 042 400 Cause The odor filter life is over Remedy Contact our Customer Support Center 042 614 Cause An error occurre...

Page 51: ... or Tray 3 Remedy Remove the jammed paper 073 104 Cause A paper jam occurred in the one tray module cover B or the two tray module cover C Remedy Remove the jammed paper 073 105 Cause A paper jam occurred in the one tray module cover B Remedy Remove the jammed paper 073 210 Cause An error occurred in Tray 3 Two Tray Module Remedy Switch off the machine power make sure that the display is blank and...

Page 52: ...The two tray module cover C is open Remedy Close the two tray module cover C 077 309 Cause The one tray module cover B is open Remedy Close the one tray module cover B 077 900 077 901 Cause A paper jam occurred in the left cover A Remedy Remove the jammed paper 077 904 Cause A paper jam occurred in the one tray module cover B Remedy Remove the jammed paper 077 905 077 906 Cause A paper jam occurre...

Page 53: ...tative or sales representative 092 660 Cause A drum cartridge error occurred Remedy Switch off the machine power make sure that the display is blank and then switch on the machine power 092 661 Cause Temperature SNR in CRU value is out of range Remedy Exchange the Sensor unit and switch off the machine power make sure that the display is blank and then switch on the machine power 092 668 Cause ATC...

Page 54: ...h on the machine power If the same message is displayed again contact our Customer Support Center 116 324 Cause An error occurred Remedy The machine will automatically recover Wait for a while and try again 116 334 116 377 116 390 Cause An error occurred Remedy Switch off the machine power make sure that the display is blank and then switch on the machine power If the same message is displayed aga...

Page 56: ...DocuCentre S2011 Basic Operation Guide September 2014 DE6551E2 1 Edition 1 890E 50020 ...

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