46
Problem Solving
Error code (XXX-XXX)
The drum cartridge is defective.
Replace the drum cartridge.
The warranty period of the image quality on
the drum cartridge is expired.
It may affect the image quality. Replacing the
drum cartridge is recommended.
The warranty period of performance on the
drum cartridge is expired.
It may damage the machine. Replace the
drum cartridge.
The drum cartridge is defective.
Replace the drum cartridge immediately.
Otherwise, the machine will be damaged.
Reached the maximum copy limit while the
limit is set. Also, the user who reached the
copy job limit has logged in.
Press the <Stop> button, and contact your
system administrator.
The job is canceled due to out of memory in
reading.
Change the setting, and then try again.
The job is canceled.
Change the setting, and then try again.
Error Code
Cause and Remedy
003-500
[Cause]
When using the Pages per Side function, the printout doesn't fit in the paper with
the specified reduction/enlargement factor.
[Remedy] Press the control panel's <Stop> button, and change the setting.
003-795
[Cause]
When enlarging/reducing a scanned document to the paper size specified, the
reduction/enlargement ratio exceeds the allowed range.
[Remedy] Press the control panel's <Stop> button, and change the setting.
003-942
[Cause]
A document with a non-standard size is set in the document feeder.
[Remedy] Press the control panel's <Stop> button, and check the document.
003-956
[Cause]
A document with a non-standard size is set on the document glass.
[Remedy] Press the control panel’s <Stop> button, and check the document.
003-963
[Cause]
When [Auto] is set for [Paper Supply] for a copy job, the size of the scan document
is larger than the paper size that can be copied.
[Remedy] Press the control panel's <Stop> button, and change the setting.
003-972
[Cause]
Exceeded the maximum pages that can be scanned during a copy/scan job.
[Remedy] Press the control panel's <Start> button to redo the operation or press the <Stop>
button to cancel the operation.
003-973
[Cause]
The image size is too large when enlarging/reducing a scanned document that
does not match the orientation of paper.
[Remedy] Take one of the following measures.
Reduce the magnification with [Reduce/Enlarge].
Change the orientation of paper or document.
004-345
[Cause]
An error occurred.
[Remedy] Switch off the machine power, make sure that the display is blank, and then
switch on the machine power. If the same message is displayed again, contact
our Customer Support Center.
Error Code
Cause
Remedy
