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The Base Unit is in standby
mode
Briefly push the standby mouse
on the Base Unit or power off
and on again the Base Unit.
Bad Wi-FI connection
Congestion of the wireless
channel
Use wireless network scan tool
to look for free or the least
congested channels.
Metal cabinets, walls,
construction elements, …can
cause reflections deteriorating
the wireless signal
Obstructions between Buttons
and Base Unit cause lowering
of the wireless strength and
quality.
Move the Base Unit to another
place Avoid placing it inside
cabinets, false ceiling, below
the table, behind the wall, in
another room in the room. Re-
orient the Base Unit Antennas
No LAN connection with the
Base Unit
Wrong IP address
IP address is not within LAN
range
DHCP is not enabled.
No Wi-Fi connection with Base
Unit
SSID not correct
Enter the correct SSID
No Wi-Fi connection between
mobile device with Base Unit
Wrong Wi-Fi frequency
Check mobile device to select
the correct 2.4GHz or 5GHz
Wrong password
Enter the correct SSID
No audio when transmit local
file to Base Unit
Unsupportive audio format,
including Dolby MS11, DDCO
DTSLBR, DTSE, DTSNeoUltra,
SRS-THEATERSOUND,
DTS_StudioSound3D, DTS_HD
If possible, reformat it to the
other audio format, like DD,
DD+, HE-AAC, DTS DMP,
WMA, DRA, COOK
Can’t enter the File Sharing/File
Exchange when use
WirelessMedia Lite for IOS on
mobile devices
WirelessMedia Lite APP is set
to run in the background. Due
to Apple policy, any program
which set to background can’t
run anymore.
Put WirelessMedia Lite
application back to front stage
Can’t update the AirShare
Flash disk format is NTFS
Re-format the flash disk to be
FAT format to update it.