F3D3
Series
Service Manual Service Commitment/Section 1.2.2
Questions? Call Franke Technical Support Group For Your Area.
Page
1
Copyright
2012 Franke, Inc. All rights reserved.
The Franke Service Commitment
Franke Foodservice Systems’ Technical Support Department and its third-party Service Network are
committed to meeting the unique service needs of restaurant operators worldwide. Accordingly, we strive to
provide the following response times to service requests for Franke-manufactured equipment:
1. Provide contact with the customer:
–
Within 30 minutes of request for service during normal business hours
–
Within 90 minutes after normal business hours (including weekends)
2. Perform service visit:
–
The same day for emergency service*
–
Within 24 hours for standard service
3. Target a 90% “first trip” fix rate
4. Provide 90-day warranty on the service performed
*An “emergency” is defined as an equipment operating condition that poses an immediate risk to the
safety of restaurant workers or customers.
This response time breakdown applies throughout the week and weekend. Due to varying customer locations,
and varying service agent locations and schedules, response rates may occasionally be extended. In these
situations, Franke Technical Support will work directly with the customer to find mutually acceptable options.
Franke reserves the right to use service agents outside of the Service Network, as needed.
Contact Information - Americas:
Franke Technical Services
Franke Foodservice Systems
800 Aviation Parkway
Smyrna, TN 37167
United States of America
1-800-5FRANKE (1-800-537-2653); select 5
or visit:
Contact Information- Europe:
Franke Technical Services
Franke Foodservice Systems GmbH
Jurastrasse 3
79713 Bad Saeckingen
Germany
Switchboard: +49 7761 52 400
Fax: +49 7761 52 408
Contact Information- Asia, Pacific, Middle East & Africa:
Franke Technical Services
Franke Foodservice Systems China Co. Ltd.
318 Yinglang Industrial Zone
Shaping Town, Heshan City
Guangdong Provence, PRC – Postal Code: 529700
Phone: +86 750 841 8476
Fax: +86 750 841 5845
Rev. 1. 6/2012
