REPAIR FORM
Account nr : 60000xxx
(customer care information)
Date :
Customers details :
First Name
Last Name
Address
Town
Post code Country
Phone Nr
We collect and use your personal data in order to fullfill our contractual obligations between you and us. The data are stocked
in the Fossil Group servers, in Europe or in the United States. You have the right to consult your data and to request
correction or deletion any incorrect datum.
Describe your return reason
:
To full fill only for wearables :
What platform are you using ? IOS
ANDROID
Issue :
Module not connecting
Module not vibrating Module not lighting up Module not charging
(please include charger)
Please note : No date , software or applications added to the product will be reinstalled. You should keep a separate backup copy of contents of the product before delivering to our
service center, as some or all of the contents may be deleted or reformated during the service .
Shipping Check list and Repair instructions :
❏
Print the repair sheet and full fill it ;
❏
Include product for repair ;
❏
Include copy of proof of purchase for all warranty repairs.
Failure to include proof of purchase will result in non-warranty
repair costs;
❏
We suggest you send your product by trackable post and
properly packaged to protect against damage during transit.
Our service center is not responsible for any damage or lost
items that may occur during transit;
❏
Please don’t send in original packaging as the packaging will not
be returned with the item.
Information needed about the product :
Brand
Reference
Purchase Date
Product embossed /engraved Yes No
General state of the product
Please send your repair to
the nearest service center
(# engraved on the case bottom
(numbers)
Warranty conditions :
●
For each intervention which is not
under warranty, a cost estimate will
be established.
●
Our average repair time is :
2-4 weeks after receipt in our after sales center
You find the list in the warranty
instructions.
