Logix
®
Digital Positioners FCD LGENIM0110-0 05/16
flowserve.com
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28.4 Help From Flowserve
28.4.1 Phone Support
Over-the-phone troubleshooting is often available for
positioner issues. Should your positioner be experiencing
problems, or if you have questions that are not answered
by this manual, feel free to call your local sales
representative or a Quick Response Center (QRC). See
the back cover of this manual for contact details.
28.4.2 Returning the Positioner for
Service
If troubleshooting is unable to solve the problem, the unit
may be returned. Please follow the steps below.
1. Request a Return Goods Authorization (RGA)
form. An RGA form will be e-mailed to you to
accompany the unit being returned.
2. Remove all fittings, brackets, filters, feedback
arms, etc. from the unit before packaging.
3. If the unit was operated with a gas other than
clean air, please include the related MSDS with
the return.
4. Complete the RGA form. Write any specific
issues with the positioner you would like us to
evaluate. Please include the customer name and
contact information
5. When packaging, please secure the unit in a
method that will insure it will reach our facility
undamaged (the weight of positioners will often
settle through packing peanuts and pop large air
packets).
6. Please insert a copy of the completed RGA form
inside the package and write the RGA number on
the outside of the package. Send the unit to the
address at the bottom of the form.
If the cause of the unit failure is found to be a
manufacturing defect and the unit is within the warranty
period (18 months from manufacture) it will be repaired free
of charge. If no problem is found with the unit and the unit
is still under warranty, a fee for the evaluation will be
required. If the cause of the unit failure is not covered
under the warranty a fee will be charged for the evaluation
and a quote will be provided showing the cost of the repair.
If the customer decides to purchase a new positioner, the
evaluation fee will be waved.
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Disposal
Electronic components are contained inside the positioner.
NOTICE:
Potential hazards and their sources are under the
operator’s influence. The operator must observe national
and international environmental conditions for positioner
removal from the valve and cleaning. Permissible limit
values must be maintained to ensure suitable protective
measures; service personnel must be properly instructed in
performing the disassembly and reassembly procedure.
Metal parts should be scrapped, with the remaining
materials disposed of according to national regulations.
