Firegear OFP-L36TFS-N, Installation And Operating Instructions Manual

Page: 27 / 33

TROUBLE SHOOTING
ADDITIONAL TROUBLE SHOOTING
Symptom Remedy
Fireplace
Won’t Light
1. Bleed gas line.
2. Ensure all gas lines are turned ON.
3. Ensure there is not too much media overtop the burner, it can inhibit the
gas flow. Too little or no media can also contribute to non-lighting.
4. Check batteries in battery pack. Minimum total voltage to operate should be 5.3 volts.
No Spark to
Ignite
1. Visually look at ignitor for any physical damage.
2. Ensure batteries are not installed backwards in battery pack. Check min. voltage of 5.3 volts.
3. Ensure battery in transmitter is not installed backwards and at minimum voltage of 9.0 DCV.
Continues to
Spark after
Lighting
1. Thermocouple out of alignment.
2. Check connection of thermocouple at “S” terminal on control module to ensure it is connected.
Low Flame 1. Ensure the base media is at least 1-inch in diameter and top media is no more than 1-inch over
top of burner.
2. Ensure all shut-off valves and valve is fully open (See page 5, Fig. 1).
3. Check for spider webs inside burner orifice.
Water in my
Fireplace
1. Excess dust/sand material from media may be blocking the weep holes to relieve water. Remove
all media and unplug weep holes. Clean or install new media free of dust and dirt.
2. Ensure fire pit enclosure has proper drainage for water and proper ventilation to dry out.
3. Recommend to purchase a cover/lid (if applicable) to keep excessive water out of the fire pit.
Whistling Noises 1. Check media to ensure it is not too tightly packed around the burner tube.
2. Ensure a non-whistling flex connector is being used.
Fireplace Won’t
Stay Lit
1. Check alignment of pilot flame through igntion hole on page 19, Fig. 27.
2. Thermocouple reading should be between 10-20mV. Test at the brass ground lead on gas valve
and the gold lead at “S” terminal on the control module. If no minimum millivolts are maintained
replace the TC.
3. Check continuity of thermocouple. Using a volt meter remove the TC test lead “S” from the
control module and the brass fork terminal from the gas valve. Test for continuity. If no continuity
then replace the TC.
4. Ensure thermocouple is clean and free of any debris. Excessive soot can be an issue.
TROUBLESHOOTING
REV. 1-5-17 Page 26
Kalea Bay Outdoor Fireplace
Low Flame
Height
1. Wrong media installed into the burner trough.
2. Too much media installed overtop of the trough (See page 17 for details).
Sooting 1. Incorrect gas for the fireplace. Ensure rating label has proper model number for gas being used.
2. Too much media can cause sooting.
3. Wrong media being used. (See page 17 for details).