fine EP-Q2036HW-IP-AT, User Manual

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APPENDIX V
：
MAINTENANCE SERVICE
CLAUSE
1. Warranty Scope
 The warranty time is 1 year. The factory
warrants the repair and replace free, if the
fault was caused by the material or technical .
 The factory warrants the repaired and
replaced components for a period of 90 days
from the date of dispatching repaired products.
 Defects of products caused by irresistible
incident (such as war, earthquake, lightning
strike and so on), abuse, non-standard
operation, change of construction, normal
wear or accident are void of warranty.

Factory assumes no risk and shall be subject to
no liability for damages or loss resulting from
the specific use or application made of the
products. Factory's liability for any claim,
whether based on breach of contract,
negligence, infringement of any rights of any
party or product liability, relating to the
products shall not exceed the price paid by the
distributor to the factory. In no event will
factory be liable for any special, incidental or
consequential damages however caused,
whether by the negligence of the factory or
otherwise.
 For defective products exceeding the warranty
period, the factory assures the user a lifetime
payable service
2. Warranty Condition
 Should a product require service during the
warranty period, please contact the factory to
request an RAN number and ship the product
to factory with the following information:

Product mode and serial number;
 Date of purchase, purchase order number,
sales confirmation number and invoice number;
Detailed description of defect or malfunction.

If there is a dispute regarding the warranty
of a product which does not fall under the
warranty conditions stated above, please
include a written explanation with the product
when returned.
3. Shipping
To speed the shipping back of repaired product,
user should request the RAN (Returned
Authorization Number) number first and ship
the product with a RAN label to the factory at
user's own charges. Factory will adopt the
same means of transportation as user does to
ship back the repaired product. Factory will
only bear the freight charges for shipping back
to the customer.