34
Tirol Kit
© Ferno s.r.l. Rel.30092022 ENG
7. TECHNICAL SUPPORT
WARNING
Non-original spare parts and inadequate repairs
may cause damage and/or injury. Use only original
parts by Ferno and contact only Ferno s.r.l.'s
Customer Support.
WARNING
Unauthorized modification of the stretcher can
cause serious damage, injury and/or unforeseeable
operational problems. Do not modify or alter the
stretcher in any way.
Technical Support Service.
For technical support concerning the products, please
contact Ferno s.r.l.'s Technical Support Service.
Telephone (toll-free from Italy)
800 501 711
Telephone
(+39) 0516860028
Fax
(+39) 0516861508
Website
www.ferno.it
For information on use of the Ferno device and to schedule
training courses on correct use of the device, contact Ferno
s.r.l.'s Customer Service.
Telephone (toll-free from Italy)
800 501 711
Telephone
(+39) 0516860028
Fax
(+39) 0516861508
Website
www.ferno.it
8. WARRANTY
8.1 Warranty terms and conditions
Ferno’s products are guaranteed against manufacturing
defects for a period of 24 months from the date on the Ferno
s.r.l. shipping document.
Ferno s.r.l. guarantees its spare parts for a period of 12
months.
During the warranty period, Ferno will repair and/or
replace any parts found to have manufacturing defects free
of charge, excluding the costs of labour, travel, transport, and
packaging.
The warranty does not cover consumables or parts subject
to wear and tear due to normal use of the product, all parts
typically subjected to sliding or rolling friction (bearings,
brushes, lubricants, shoes, tracks, etc.), parts potentially
exposed to oxidation or corrosion (copper or metal alloy
contacts, mechanical equipment).
The surface finishes (gelcoat/resin, paint, powder paint,
decals, tape, inscriptions, etc.) are guaranteed for 90 days.
Repairs are performed by trained technical staff at the Ferno
s.r.l. site in Via Zallone 26- 40066 Pieve di Cento (BO), Italy
or at the Customer’s premises if suitable arrangements with
Ferno s.r.l.’s Customer Service have been made.
Technical support at the Customer’s premises must be
arranged beforehand and involves a refund of costs incurred
and documented on request.
For information on the costs of technical support, please
contact the relevant department at Ferno s.r.l..
Repairs performed by Ferno s.r.l. are guaranteed for 6
months from the date of repair. This warranty applies only
when the product is used according to the instructions in
the user manual provided. Misuse and negligence invalidate
this warranty.
The warranty is valid from the day the product is shipped
from Ferno s.r.l., and the shipping costs are not covered by
this warranty. Ferno s.r.l. is not liable for damages incurred
during shipment or due to misuse of the product.
Products sold by Ferno s.r.l. that do not bear the Ferno
trademark are covered by the warranty of the original
manufacturer. Ferno s.r.l. does not extend the warranty
periods of other manufacturers; Ferno s.r.l. assumes no
responsibility for products manufactured by others.
The warranty is rendered null and void in the case of:
- failure to observe the operating instructions,
- misuse,
- inappropriate use or handling,
- repairs of critical parts (not included in the list of section 7)
performed by unauthorized personnel,
- damage during transport due to improper packaging of
items returned by the user,
- failure to perform periodic maintenance or preventive
checks (see definitions in section 6.1 under Maintenance),