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English | Service Handbook
DEALER REIMBURSEMENT
To compensate you for your service costs, FAZUA will automatically transfer you a service allowance once
you‘ve sent us the defective component. The final amount of the dealer reimbursement depends on two
things: The actual component sent to us, and whether you‘re servicing an e-bike from your own store or
one from another dealer. This means that with FAZUA, it pays to work on e-bikes from other dealers, too!
For more information, please contact your local FAZUA service employee or visit the B2B portal.
SERVICE BUNDLE
As a FAZUA Premium Partner, you can get a service bundle via our online shop. This allows you to localize
defective components by carrying out a cross-check and these components can also be loaned to your
customers, meaning that they’ll still have a fully functioning e-bike while their components are being
repaired.
EXCLUSIVE PROMOTIONAL MATERIAL PACKAGES
After attending your training, as a dealer, you can purchase exclusive promotional material from our online
shop for your store. Visit the B2B portal for more information.
FAZUA PREMIUM PARTNER
Become a true FAZUA expert where your customers can expect top-notch service, in-depth product
knowledge and test drive opportunities.
We reward your commitment with many benefits: Among other things, we offer you a 5% discount in the
B2B store on all items, free promotional material and regular visits from our field service.
To provide your customers with the best possible service experience, you should meet the following
points**:
Test drive opportunities
Use of the free advertising material
Attendance of a live training 1x per year
Service offer for all e-bike brands with a FAZUA Drive System
At least 2 brands with FAZUA Drive System must be offered
Use of the Service Bundle (just RIDE 50)
**These requirements are necessary for obtaining the Premium Partnership.
