S
ervice Handbook | English
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3.1.4 OVERVIEW OF FAZUA’S SERVICES
OUR SERVICES
FAZUA DEALER
FAZUA CERTIFIED
PARTNER
FAZUA PREMIUM
PARTNER
Direct telephone contact via our
dedicated dealer hotline
X
X
X
Regular online and in-person training
courses
X
X
X
Repair turnaround time of 48 hours
X
X
Toolbox Software
End customer
version
Certified Partner
version
Certified Partner
version
Business is displayed in the FAZUA
dealer map
X
X
Increased visibility in the FAZUA
dealer map
X
5% discount on all items in the
online store
X
Special conditions on advertising
materials
20% discount
100% discount
Service bundle
100% discount
Regular visits from Field Service
X
Sponsored marketing campaigns
X
3.1.5 BECOME A FAZUA CERTIFIED PARTNER
Log in to our dealer portal or create a new dealer account
Choose one of our two certification options:
LIVE TRAINING
ONLINE TRAINING
Practical & theoretical parts
Registration required
Online training with videos & quizzes
Flexible learning
Sign the FAZUA Certified Partner Agreement and confirm your new certified trading partnership
Show your customers that you’re a FAZUA Certified Partner: Affix the FAZUA Certified Partner
sticker you receive from us to your store window so people can see the logo from the outside.
Your FAZUA Servicepartnership is valid for 24 months from the date of certification. After
this time, your B2B account will be automatically switched back. You can easily renew your
partnership by completing another in-person or online training course.
