English | Original instructions
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8
TROUBLESHOOTING
1. If your e-bike or the drive system does not function as desired, first check
whether the fault can be rectified using the “Troubleshooting” overview table
given below.
2. If necessary, please contact a FAZUA certified partner or visit the official FAZUA
service platform (https://fazua.com/de/support) in the following cases:
• The fault is not listed in the overview table,
• The fault is listed in the overview table, but it is not resolved by following
the instructions provided, or if you are unsure.
“TROUBLESHOOTING” OVERVIEW TABLE
Problem
Possible cause / solution
Motor power feels
lower than usual.
The drive system is brand new.
→
Wait until the drive system is “retracted”. The drive
system requires a few kilometres to produce full power.
It is very hot and the heat management of the BATTERY
and/or DRIVEPACK limits the performance.
It is very cold, meaning the BATTERY (= lithium-ion battery)
is not providing the usual performance level.
The DRIVEPACK
cannot be clicked
out of the down-
tube.
The LOCKER is defective. Dirt could be blocking the
LOCKER. You might have ridden without the DRIVEPACK in
bad weather conditions.
→
Contact a FAZUA certified partner.
The DRIVEPACK is
making buzzing
noises.
The polygon sleeve is moving.
→
Contact a FAZUA certified partner.
The DRIVEPACK is
making clicking
noises.
The polygon coupling has been loaded on one side.
→
Push the polygon coupling back into its original position
to mobilise it again.
