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TROUBLESHOOTING
There are several things you can try before you call FastVision Technical Support for help:
_____ Make sure the computer is plugged in. Make sure the power source is on.
_____ Go back over the hardware installation to make sure that the system is properly
installed.
_____ Go back over the software installation to make sure you have installed all
necessary software.
_____ Review your FastCamera Test Data CD to review correct camera configuration.
_____ Run the user-diagnostics test for your computer main board to make sure it’s
working properly.
_____ Insert the FastVision CD-ROM and check the various Release Notes to see if there
is any information relevant to the problem you are experiencing.
FASTVISION TECHNICAL SUPPORT
FastVision offers technical support to any licensed user during the normal business hours
of 9 a.m. to 5 p.m. EST. We offer assistance on all aspects of processor board and PMC
installation and operation.
C
ONTACTING
T
ECHNICAL
S
UPPORT
To speak with a Technical Support Representative on the telephone, call the number
below and ask for Technical Support:
Telephone: 603-891-4317
If you would rather FAX a written description of the problem, make sure you address the
FAX to Technical Support and send it to:
Fax: 603-891-1881
You can email a description of the problem to
support@Fast-Vision.com
Before you contact technical support have the following information ready:
_____ Serial numbers and hardware revision numbers of all of your products. This
information is written on the invoice that was shipped with your products.