Faro FaroArm Quantum, User Manual, Page: 193 / 202

D-3
• Shipping costs, including insurance from the Purchaser to FARO
are the responsibility of the Purchaser. FARO will be responsible
for all return shipping costs including insurance.
• FARO will return the hardware via 2 day service within
the continental United States.
• Outside the continental United States, FARO will return
the hardware to the customs broker via 2 day service.
• Expedited service can be arranged at the customer’s
expense.
• All reasonable efforts will be made to keep the service repair time
within 7 (FaroArm), or 14 (Laser Tracker and Laser Scanner)
working days. The equipment will be returned via 2-Day service;
therefore, total service repair time will vary due to return shipping
location.
• As the Product may be used with software packages not authored
by FARO, this service plan is limited to covering only FARO
produced or authored products. For items not produced or authored
by FARO, the customer is responsible for securing their own
separate warranty or service plan coverage.
Hardware Coverage
Product minus Computer
Covered
•
All parts and labor for the Product falling under normal use as
described in Appendix B.
• Annual compensation and calibration of the Product as necessary.
Not Covered
•
Misuse
• Intentional Damage
• Wear and tear of probes, SMRs, target tooling and adapters, ball
bars, auxiliary hardware products such as cables, wrenches, hex
keys, screwdrivers, etc.
Computer
Covered
•
FARO contracts with 3rd party service providers for this service for
up to 3 years. The terms and conditions of FARO’s contract with
the provider apply herein and are incorporated herein by reference.
08m80e00_FaroArm_Quantum.book Page 3 Tuesday, August 22, 2017 11:03 AM