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Fargo Electronics, Inc.

 

Persona

 C11 Card Printer and Persona

 M11 Card Printer User Guide (Rev. 5.0) 

62 

Resolving the Incomplete Resin Printing problems 

Symptom:  Black resin text and barcodes appear faded or too light. 

Step 

Procedure 

1 

Increase the Resin Heat setting within the Image Color tab of the Printer 
driver. See the Using the Image Color tab procedure in Section 3, page 95.   

2 

Increase the Image Darkness. See Using the Image Darkness option in 
Section 3, page 80. 

 

 

Summary of Contents for Persona M110

Page 1: ...Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 4 0 Part Number L000701...

Page 2: ...FARGO with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document...

Page 3: ...Contents hyper linked You can use the automated Table of Contents to quickly locate for example an error message a procedure the index or an appendix Troubleshooting Replacement Removal Diagnostic and...

Page 4: ...lly sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prev...

Page 5: ...ock Diagram 1 2 3 4 5 6 7 8 9 10 11 13 14 15 14 16 17 12 14 14 Motors Sensors Parts 1 Card Feed 5 Card Feed 12 Card Input Roller 2 Print Stepper 6 Ribbon Sensor 13 Cleaning Roller 3 Ribbon Drive 7 Rib...

Page 6: ...ion is received from the PC 2 Printer checks the installed Ribbon type stored in memory against the Ribbon type command that was sent from the Printer a If Ribbon type does not match the media light w...

Page 7: ...9 The Print Stepper Motor queues card to the middle of the platen roller All Stop 10 The Print Headlift Motor engages 11 The Print Headlift Sensor detects closed state 12 The Print Headlift Motor dis...

Page 8: ...ve engages 23 After Ribbon advances a few encoder clicks assume Ribbon free of card All Stop 24 Repeat steps 9 through 23 for appropriate number of color overlay panels 25 The Card Feed Stepper Motor...

Page 9: ...______________________________17 Visual Security Fargo Certified Overlaminates Special Order in 50 quantity minimum __________17 Visual Security Card Stock Tolerances _________________________________...

Page 10: ...___________________________________67 Running the Standard Self Test Print ___________________________________________________67 Using the DIP Switch Self test ________________________________________...

Page 11: ...aracter Table_________________________________________116 Using the Overlay Print Area tab _______________________________________________________117 Using the Overlay Print Area dropdown menu _______...

Page 12: ...___________________________________________________174 Section 4 Cleaning___________________________________________________________ 179 Safety Messages review carefully ______________________________...

Page 13: ...hese requirements are designed to provide reasonable protection against harmful interference in a residential installation If equipment operation in a residential area causes unacceptable interference...

Page 14: ...rinter and Persona M11 Card Printer User Guide Rev 5 0 14 Agency Listings Term Description Emissions Standards CE FCC CRC c1374 BSMI ITS EN 55022 Class B 1995 FCC Class B EN 82082 1 1997 Safety Standa...

Page 15: ...ety UL 1950 CSA C2 2 and T V GS IEC 950 Emissions FCC Class A CRC c1374 Class A and T V EMC IEC 801 2 3 4 CISPR 22 Class B CE BSMI Card Input Hopper Capacity 45 cards 30 mil Colors C11 Up to 16 7 mill...

Page 16: ...ye Sublimation Black and O Overlay Print speed is measured from the time a card feeds into the Printer to the time it ejects from the Printer Print speeds do not include the time needed for the PC to...

Page 17: ...ated When its time to print through the driver the End User will select the location on their organizations card design around which no printing and overlay will be placed Custom HoloMarkTM Cards A Cu...

Page 18: ...l VeriMarkTM foil placement will be located 0 4 cm from the edges of the card except for the top two locations on portrait orientation cards positions E F The foil will be located 0 9 cm from the top...

Page 19: ...t followed by the magenta panel and the cyan panel Note As the print ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the ribbon When these dyes a...

Page 20: ...s left within the Printer after a print job is canceled it will automatically be ejected when the Printer is turned back ON Media button and LED The Media button is used to pause the Printer during no...

Page 21: ...eep the interface cable to 6 feet in length or under Printer Components Print Ribbons The Card Printer utilizes both dye sublimation and or resin thermal transfer methods to print images directly onto...

Page 22: ...des scanners Premium Resin Black K provides 1 000 prints This ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a Magneti...

Page 23: ...o poor print quality and will greatly reduce the life of the Printhead 2 Always store the card stock in its original packaging or in a clean dust free container 3 Do not print onto cards that have bee...

Page 24: ...ers Printer Components Dye Sublimation Resin Print Ribbons Type Description Dye Sublimation resin print ribbon The Dye Sublimation resin print ribbon combines the yellow Y magenta M and cyan C dye sub...

Page 25: ...a completely smooth level surface in order for the Printer to achieve consistent color coverage Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer Cer...

Page 26: ...Lot 2010104 with date codes that started on 04 01 2003 The photo below shows a lot number that starts after Lot 2010104 indicating a new card lot number The card lot number and date can be read on th...

Page 27: ...Intensity as follows HDP N A Pro LX C25 3 5 DTC500 5 10 C11 C16 3 5 2 Instruction for existing 81754 PVC card stock The Printer Driver s Dye Sub Intensity setting may or may not need to be decreased t...

Page 28: ...personal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information...

Page 29: ...Adjusting the Ribbon Type option in Section 3 page 88 Check for a ribbon jam or card jam See Resolving a Card Jam Error in Section 2 Page 39 The Ribbon Sensor may need to be recalibrated See Using the...

Page 30: ...rors Resolving the Communication Errors Symptom s Incorrect output communications error on PC or Printer stalling no response from Printer no job printed paper out error Step Procedure 1 Confirm that...

Page 31: ...the Computer and the Printer c If needed replace the Switch Box or other peripheral once it is determined that the cause of the interference is not the switch box or peripheral d Alternative Add a sec...

Page 32: ...d to be changed in the computers BIOS Note Refer to the appropriate computer manual for instructions on how to change the Parallel Port mode 7 Determine whether there is adequate hard drive space Note...

Page 33: ...t end of the Printer until the card stops Caution Be sure to insert the card so that the longest end of the card is inserted first with the sticky side facing up e Press and hold the Printer s Media b...

Page 34: ...ment The new Idler Spring Upgrade Kit provides more reliability when feeding cards through the Card Printer Technician Note The previous Idler Springs were prone to breaking at an approximate output o...

Page 35: ...not turn continue to Step 2 2 Test the Headlift Motors a Unplug the Printer b Remove the back cover c Disconnect the Headlift Motor from the main board d Connect a 9 volt battery to the Head Motor e...

Page 36: ...panel when the cover is open Step Procedure 1 Reseat the Cover Switch a Open the top cover and remove the Print Ribbon b Remove the two screws from the Cover Switch located near the ribbon take up hub...

Page 37: ...If an image is not noticeable on the used ribbon continue to step 4 3 Adjust the placement a Reset the Printer to clear any Error Messages by removing the power and reapplying it b Open the Printer Co...

Page 38: ...s properly seated on J11 on the Power board f Ensure that the Printhead Data Cable is properly seated on J13 on the main board 5 Ensure that the proper voltage is being applied to the printhead a Remo...

Page 39: ...the Printer d If a card is found in the print station continue to Step 2 e If no card was found in the print station continue to Step 3 2 Clearing a jammed card a If a card is jammed in the Printer us...

Page 40: ...Printer Control Panel from the Computer If using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties If using Windows NT 4 0 right click on the C11 Card Printer and select...

Page 41: ...ONLY Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 41 Resolving the Skipping Ribbon Panel issues continued Refer to the previous procedure Continued on...

Page 42: ...ssues continued Step Procedure 2 Test the Encoder Sensor a Remove the back cover b Using a Digital Voltmeter connect the negative lead to ground c Connect the positive lead to Pin 4 of J13 If blocked...

Page 43: ...click on the C11 Card Printer Icon and select Properties If using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults If using Windows 2000 XP right click on the C11 Card...

Page 44: ...t a beep every time a metal pin from the Ribbon ID Core passes the Sensor g Replace the Ribbon ID Sensor if the Printer responds by emitting no beeps or if one long set of beeps is emitted regardless...

Page 45: ...5 98 ME right click on the C11 Card Printer Icon and select Properties If using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults If using Windows 2000 XP right click on...

Page 46: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 46 Resolving the Ribbon Breaking issues continued...

Page 47: ...to clear any Error Messages by removing Power and reapplying b Open the Printer Control Panel from the Computer If using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties...

Page 48: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 48 Resolving the Ribbon Breaking issues continued Continued on the next page...

Page 49: ...ight click on the C11 Card Printer Icon and select Properties If using Windows NT 4 0 right click on the C11 Card Printer and select Document Defaults If using Windows 2000 XP right click on the C11 C...

Page 50: ...ging the Printer and reapplying power b Remove the failed card c Use a Magnetic Stripe reader or magnetic developer spray to determine if data is being written to the Magnetic Stripe d If data is not...

Page 51: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 51 Resolving the Mag Verify Error Message continued...

Page 52: ...en go to File on the menu bar and select Print Note The Printer should then feed a card into the Encoder and magnetically encode the above string to it 4 Check the Magnetic Offset Setting a Reset the...

Page 53: ...lect Page Setup b Click on the Printer button and select the C11 Card Printer c Click OK and reset all four margins to zero Note The WordPad will automatically replace the values with its minimum marg...

Page 54: ...d Step Procedure 1 Check the card stock for scratches Replace the cards as needed 2 Examine the Printhead for visible damage 3 Clean the Printhead See Cleaning the Printhead procedure in Section 4 pag...

Page 55: ...tep Procedure 1 Be sure the cards are clean and stored in a dust free environment Do not use cards with embedded contaminants in the surface 2 Clean the inside of the Printer See Cleaning the Printer...

Page 56: ...t Image Darkness problems Symptom Printed cards are too dark or too light Step Procedure 1 Run a self test to ensure that the issue is not with the driver settings 2 Adjust the Dye Sub Intensity setti...

Page 57: ...Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 57 Resolving the Incorrect Image Darkness problems continued Step Procedure 3 Correct the Image Darkness See Using the Imag...

Page 58: ...oblems Symptom Printed cards have off colored lines or streaks on them Step Procedure 1 Confirm that the Printer is using the most current driver via http www fargo com 2 Reduce the Dye Sub Intensity...

Page 59: ...nics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 59 Resolving the Ribbon Wrinkle problems continued Step Procedure 3 Reduce the Image Darkness See Using the Image Dark...

Page 60: ...5 0 60 Resolving the Excessive Resin Printing problems Symptom Black resin text and barcodes appear smeared or too thick Step Procedure 1 Reduce the Resin Heat setting within the Image Color tab of t...

Page 61: ...Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 61 Resolving the Excessive Resin Printing problems continued Step Procedure 2 Reduce the Image Darkness See Using the Image...

Page 62: ...te Resin Printing problems Symptom Black resin text and barcodes appear faded or too light Step Procedure 1 Increase the Resin Heat setting within the Image Color tab of the Printer driver See the Usi...

Page 63: ...e tab is set incorrectly a Open the Printer Control Panel from the Computer If using Windows 95 98 ME right click on the C11 Card Printer Icon and select Properties If using Windows NT 4 0 right click...

Page 64: ...00 XP right click on the C11 Card Printer and select Printing Preferences b Click on the Calibrate tab c Click on the Settings button If the white border is on the leading edge of the card adjust the...

Page 65: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 65 Resolving the Image Placement problems continued Graphic A Graphic B...

Page 66: ...ed or grainy as shown below Step Procedure 1 Use high resolution 24 bit color images to always capture an image at a 24 bit color setting at 300 dpi at the same size that it will be printed on the car...

Page 67: ...hat a full color ribbon is installed and that cards are properly loaded Caution If the power is ON disconnect the Power Cable from the Printer s rear panel 2 Press and hold the Pause Resume button 3 W...

Page 68: ...once the tests are completed 3 Leave the associated DIP switches activated to operate the Printer this way or temporarily use the settings to test a particular Printer operation Note When altering a p...

Page 69: ...es X X X X Test5x3 Wrinkle Gray15x3 ResTest Gray15K Steps is a standard YMCKO test card X X Mag123A is a mag only test card records on the Magnetic Stripe X The RibTest calibrates the Ribbon Color Sen...

Page 70: ...argo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 70 Running the 15 Shade Self Test This is the Self test that appears when specific changes are made to the...

Page 71: ...he Printer s Parallel Interface Connector is a standard 36 pin Amp type with two metal wire retaining clips It mates with a standard PC to Printer parallel cable Caution For best results keep the Inte...

Page 72: ...el Pin Assignments Signal Funtion Bit Name DB 25 M 1284A Pin Centronics M 1284B Pin nStrobe C0 1 1 Data Bit 0 D0 2 2 Data Bit 1 D1 3 3 Data Bit 2 D2 4 4 Data Bit 3 D3 5 5 Data Bit 4 D4 6 6 Data Bit 5...

Page 73: ...in Assignments continued Signal Funtion Bit Name DB 25 M 1284A Pin Centronics M 1284B Pin nError nFault S3 15 32 nInit C2 16 31 nSelectIn C3 17 36 Grnd Rtn 18 19 Grnd Rtn 19 20 Grnd Rtn 19 21 Grnd Rtn...

Page 74: ...Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 74 Reviewing the Centronics Parallel Pin Assignments continued Ch Grnd 17 Perif Hi 18 Unused 15 Unused 33...

Page 75: ...Persona M11 Card Printer User Guide Rev 5 0 75 Reviewing the Printer Timing Diagram The timing diagram below illustrates the data and handshake lines during the transfer of one data byte to the Compu...

Page 76: ...d Persona M11 Card Printer User Guide Rev 5 0 76 Reviewing the Printer Timing Interval Description Minimum Value Tdsu Data setup time 0 5 s Tstr Data strobe width 1 s Tack Acknlg pulse width 3 75 s Td...

Page 77: ...electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to th...

Page 78: ...the power cord from the Printer 2 Open the Upper Imaging Assembly 3 Loosen the top two corner screws 130987 found just behind the top edge of the Rear Cover 4 Close the Upper Imaging Assembly 5 Remov...

Page 79: ...e The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box This dialog box is accessible only if the Printer is powered ON in Ready Mode and is proper...

Page 80: ...edure 1 Lighten the printed image by clicking the down arrow to enter a negative value and decrease the amount of Printhead heat OR Darken the image by clicking the up arrow to enter a positive value...

Page 81: ...ter a positive value to move the printed image toward the leading edge of the card or the card output to the side of the Printer OR Click on the right arrow to enter a negative value to move the print...

Page 82: ...k on the left arrow to enter a positive value to reduce the print length and move the end of the printable area more toward the leading edge of the card OR Click on the right arrow to enter a negative...

Page 83: ...top or front side of the card Step Procedure 1 Click on the left arrow to enter a positive value to move the start of the magnetic data more toward the leading edge of the card or the card output to...

Page 84: ...r mm option to choose the desired unit of measurement Note 1 When designing a card format always set the card size or page size within the card design program to the exact dimensions of a CR 80 card N...

Page 85: ...djusting the Orientation Option Step Description 1 Select Portrait under Orientation to cause the card to print in a vertical orientation OR Select Landscape under Orientation to cause the card to pri...

Page 86: ...of copies to be printed under Copies Using the Test Print button Step Description 1 Click on the Test Print button to send a simple self test print to the Printer Ensure that a full color print ribbo...

Page 87: ...sona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 87 Using the About button Step Description 1 Click on the About button to open a dialog box containing the copyright and version i...

Page 88: ...justing the Ribbon Type option Use the Ribbon Type option to select print ribbons Step Description 1 Select the appropriate print Ribbon Type option from the dropdown menu for the type of print ribbon...

Page 89: ...ching software OR Select Algebraic a for the Printer driver to make very simple yet fast color balance adjustments b for more natural looking images without actually utilizing any specific color match...

Page 90: ...objects printed on the backside of a card with the resin black panel of a YMCK or YMCKK print ribbon This option affects objects printed with a resin only print ribbon or those objects printed on the...

Page 91: ...Guide Rev 5 0 91 Using the Rotate Image 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed Step Description 1 Select this option to change the pos...

Page 92: ...one print job at a time Step Description 1 Select this option only when printing to multiple Printers that share print jobs over a network Note This option ensures all Printers evenly share all print...

Page 93: ...ting capabilities of the Printer yet still allows the Printer to encode cards Step Description 1 Select this option to encode or re encode cards without wasting additional time effort or printing supp...

Page 94: ...ith a new ribbon OR Leave the existing ribbon in Printer and press the Media button When this option is selected once the Media button is pressed the Printer will continue printing until the end of th...

Page 95: ...yan Note In most cases the default settings of these options will suffice Step Procedure 1 Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slide by c...

Page 96: ...th the resin black panel s of a full color ribbon or when printing with a resin only ribbon by adjusting the Resin Heat slide Step Procedure 1 Move the slide to the left to cause less heat to be used...

Page 97: ...the Color Matching option and Default button Step Procedure 1 Select the Algebraic color matching option to display and adjust all control options OR Select the None or Monitor option to display only...

Page 98: ...ter User Guide Rev 5 0 98 Using the Calibrate tab Use the Calibrate tab to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer se...

Page 99: ...k on the Vertical and Horizontal adjustment arrows to adjust the Image Position values When adjusting these values keep in mind that cards always remain in the same position while moving through the P...

Page 100: ...e toward the rear of the Printer if a positive number is entered Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image Move toward the...

Page 101: ...na C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 101 Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer s ribbon Sensor se...

Page 102: ...ing the Settings button Use the Settings button see previous page to bring up a separate dialog box for adjusting the internal Printer settings which are customized for every Printer at the factory an...

Page 103: ...talled The following describes these options and the Printer s magnetic encoding process The Card Printer comes with either a high coercivity factory installed Magnetic Stripe Encoding Module or a low...

Page 104: ...ng process Note Although the default ISO Magnetic Track Options should be correct for almost all applications these options can be customized if the application requires it Step Procedure 1 Select a T...

Page 105: ...e way in which each of the three magnetic tracks will encode Note 1 They do not designate which tracks the Printer will encode e g to encode only Track 2 This must be done through the specific softwar...

Page 106: ...data format for each of the Magnetic Stripe s three tracks Customize each track independently of the other two Specify which of the three tracks to customize by selecting one of the three track option...

Page 107: ...o 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI Using the Character Size radio buttons Use this option to customize the Chara...

Page 108: ...Rev 5 0 108 Reviewing the Enable MLE Support checkbox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string pre...

Page 109: ...haracter ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior...

Page 110: ...LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons Use th...

Page 111: ...ic data that cannot be verified and will feed a new card into the Printer Note Only the first misverified card would be automatically ejected If a second consecutive card cannot be verified the Printe...

Page 112: ...heckbox Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe OR Use this option for situations that require cards to be readable with insert type rea...

Page 113: ...ter User Guide Rev 5 0 113 Reviewing the ISO Track Locations Review the magnetic encoding module which encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe Note Refer to the diagram be...

Page 114: ...matically added to the string of track data by customized ID software applications In most cases however the User must manually add these characters to the string of magnetic track data Entering the T...

Page 115: ...End Sentinel Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 See the table below 78 Track 2 ASCII 48 63 See the table below 39 Track 3 ASCII 48 63 See the table belo...

Page 116: ...haracter Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y...

Page 117: ...card Note This option is helpful if for example you would like to omit or block out the overlay or printing around a card s smart chip or Magnetic Stripe Note that with M11 this option only applies to...

Page 118: ...ter to overlay and or print only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the stan...

Page 119: ...pply to both the printing and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode printing will still be allowed over the entire card...

Page 120: ...11 Card Printer User Guide Rev 5 0 120 Using the Defined Area Option Step Procedure 1 Select the Defined Area s option to activate the card grid in the upper half of the window It is through this card...

Page 121: ...e first defined area Determine the area of the card needed to define for a signature panel with a different size and location than the driver s standard Omit Signature Area setting Note This area is i...

Page 122: ...0 122 Using the Defined Area Option continued Step Procedure 4 Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these valu...

Page 123: ...e Printer Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note If selecting the Rotate Front...

Page 124: ...e Defined Area UP arrow Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas will first appear Up to 5 areas can be defined...

Page 125: ...list will be used to enable and select which type of visual security will be used The Visual Security dropdown list will be selectable only on the Front side see below Visual Security is not an optio...

Page 126: ...and Persona M11 Card Printer User Guide Rev 5 0 126 Selecting Orientation Landscape under Card tab Step Procedure 1 Select the Landscape radio button below under Orientation under the Card Size tab t...

Page 127: ...d Persona M11 Card Printer User Guide Rev 5 0 127 Selecting the Visual Security Solutions dropdown menu A to D Step Procedure 1 Click on the Visual Security Solutions dropdown menu below under the Lan...

Page 128: ...and Persona M11 Card Printer User Guide Rev 5 0 128 Selecting Orientation Portfolio under Card tab Step Procedure 1 Select the Portrait radio button below under Orientation under the Card Size tab to...

Page 129: ...inter and Persona M11 Card Printer User Guide Rev 5 0 129 Selecting the Visual Security Solutions dropdown menu E to H Step Procedure 1 Click on the Visual Security Solutions dropdown menu under the P...

Page 130: ...k radio button Step Procedure 1 Click on either the VeriMark or HoloMark radio button as shown below The foil options are used to control the size of the exclusion area Note When VeriMark is selected...

Page 131: ...Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 131 Selecting the HoloMark radio button Step Procedure 1 Click on the HoloMark radio button below for th...

Page 132: ...Mark Card Custom Graphic in a 2D foil The custom VeriMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples bel...

Page 133: ...Mark Card Custom Graphic in a 2D foil The custom HoloMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples bel...

Page 134: ...nel Resin option to control where the resin black K panel of a full color ribbon is printed If printing with a resin only ribbon type all K Panel Resin options will be grayed out Resin black text is d...

Page 135: ...bar codes are not TrueType fonts and or are not printing with the resin black panel Note The Printer driver will print areas of the image where it finds black coloring with the print ribbon s resin b...

Page 136: ...C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 136 Selecting the Full Card option Step Procedure 1 Select the Full Card option for the Printer driver to print the resin black K panel...

Page 137: ...nter and Persona M11 Card Printer User Guide Rev 5 0 137 Selecting the Defined Area s option Step Procedure 1 Select the Defined Area s option for the Printer driver to print the resin black K panel f...

Page 138: ...0 138 Selecting the Undefined Area s option Step Procedure 1 Select the Undefined Area s option for the Printer driver to print the resin black K panel for all black found only in the space outside t...

Page 139: ...his will activate the card grid in the upper half of the window It is through this card grid that up to five areas can be defined When the card grid is first activated a small square will appear at it...

Page 140: ...efine In the sample below this area is indicated by the dashed outline b Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Prin...

Page 141: ...lines are spaced at 2 inch 5mm intervals 5 a Print the card design and note how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the car...

Page 142: ...E ONLY Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 142 Selecting the Defined Area s function continued Refer to the previous procedure Continued on t...

Page 143: ...Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 143 Selecting the Defined Area s function continued Refer to the previous procedure 172355 Karen Atkins Access Level 2 ID 12344...

Page 144: ...E ONLY Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 144 Selecting the Defined Area s function continued Refer to the previous procedure Continued on t...

Page 145: ...areas will first appear 7 a Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline Up to 5 areas can be defined...

Page 146: ...RESTRICTED USE ONLY Fargo Electronics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 146 Selecting the Defined Area s function continued Refer to the previous procedure...

Page 147: ...the designated areas will print with the Yellow Y Magenta M and Cyan C ribbon panels directly beneath the resin black K panel OR Select this option if printing resin black text or bar codes onto a col...

Page 148: ...11 Printer Driver Options Selecting from the Ribbon Type option Use the Ribbon Type option to select print ribbons Step Description 1 Select the appropriate print Ribbon Type option from the dropdown...

Page 149: ...according to the type of image to be printed Note This option affects objects printed with a resin only print ribbon or those objects printed with the resin black panel of a YMCKO print ribbon Step P...

Page 150: ...ide Rev 5 0 150 Selecting the Rotate Image 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed Step Description 1 Select this option to change the...

Page 151: ...ly one print job at a time Step Description 1 Select this option only when printing to multiple Printers that share print jobs over a network Note This option ensures all Printers evenly share all pri...

Page 152: ...rinting capabilities of the Printer yet still allows the Printer to encode cards Step Description 1 Select this option to encode or re encode cards without wasting additional time effort or printing s...

Page 153: ...with a new ribbon OR Leave the existing ribbon in Printer and press the Media button When this option is selected once the Media button is pressed the Printer will continue printing until the end of...

Page 154: ...ter uses when printing with the monochrome resin ribbon Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated Move the s...

Page 155: ...ter User Guide Rev 5 0 155 Using the Calibrate tab Use the Calibrate tab to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer s...

Page 156: ...k on the Vertical and Horizontal adjustment arrows to adjust the Image Position values When adjusting these values keep in mind that cards always remain in the same position while moving through the P...

Page 157: ...e toward the rear of the Printer if a positive number is entered Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image Move toward the...

Page 158: ...ing the Settings button Use the Settings button see previous page to bring up a separate dialog box for adjusting the internal Printer settings which are customized for every Printer at the factory an...

Page 159: ...talled The following describes these options and the Printer s magnetic encoding process The Card Printer comes with either a high coercivity factory installed Magnetic Stripe Encoding Module or a low...

Page 160: ...ng process Note Although the default ISO Magnetic Track Options should be correct for almost all applications these options can be customized if the application requires it Step Procedure 1 Select a T...

Page 161: ...e way in which each of the three magnetic tracks will encode Note 1 They do not designate which tracks the Printer will encode e g to encode only Track 2 This must be done through the specific softwar...

Page 162: ...data format for each of the Magnetic Stripe s three tracks Customize each track independently of the other two Specify which of the three tracks to customize by selecting one of the three track option...

Page 163: ...o 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI Using the Character Size radio buttons Use this option to customize the Chara...

Page 164: ...haracter ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior...

Page 165: ...LRC Generation to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons Use th...

Page 166: ...ic data that cannot be verified and will feed a new card into the Printer Note Only the first misverified card would be automatically ejected If a second consecutive card cannot be verified the Printe...

Page 167: ...heckbox Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe OR Use this option for situations that require cards to be readable with insert type rea...

Page 168: ...ter User Guide Rev 5 0 168 Reviewing the ISO Track Locations Review the magnetic encoding module which encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe Note Refer to the diagram be...

Page 169: ...matically added to the string of track data by customized ID software applications In most cases however the User must manually add these characters to the string of magnetic track data Entering the T...

Page 170: ...End Sentinel Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 See the table below 78 Track 2 ASCII 48 63 See the table below 39 Track 3 ASCII 48 63 See the table belo...

Page 171: ...haracter Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36 60 84 T 37 61 85 U 38 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y...

Page 172: ...option to control where the print area appears on a card Note This option is helpful if for example you would like to omit or block out printing around a card s smart chip or Magnetic Stripe By defau...

Page 173: ...d or print only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location of...

Page 174: ...11 Card Printer User Guide Rev 5 0 174 Using the Defined Area Option Step Procedure 1 Select the Defined Area s option to activate the card grid in the upper half of the window It is through this card...

Page 175: ...e first defined area Determine the area of the card needed to define for a signature panel with a different size and location than the driver s standard Omit Signature Area setting Note This area is i...

Page 176: ...0 176 Using the Defined Area Option continued Step Procedure 4 Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these valu...

Page 177: ...e Printer Note The location of a defined area is based on the card orientation as it exits the Printer e Measure the defined area location based on the printed card Note If selecting the Rotate Front...

Page 178: ...tline c Define another area by clicking on the Defined Area UP arrow Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas w...

Page 179: ...onal injury make sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information tha...

Page 180: ...acking for cleaning the Printer s Card Feed Rollers and Platen Roller Cleaning Pads pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s general inside and outside area Caution As wit...

Page 181: ...olor was not transferred Warning Never use a sharp tool or abrasive object of any kind to clean the Printhead which can damage it Watches rings bracelets and other jewelry can damage the Printhead if...

Page 182: ...pproximately every 250 prints or during every ribbon change depending on the cleanliness of the card stock and the environment in which the Printer is located Clean the rollers if the rollers appear d...

Page 183: ...the Printer until it stops 7 a Close the Printer s Top Cover and pull the Cleaning Card out of the Card Input Hopper b Repeat this cleaning procedure if additional cleaning is necessary c Once the rol...

Page 184: ...lso perform this procedure if the roller is visibly dirty Use the following steps to clean the roller Step Procedure 1 Leave the power ON and open the Printer s Top Cover 2 Remove the print ribbon 3 L...

Page 185: ...umulate inside the Printer with continued usage These particles are attracted to the print ribbon or blank card by static produced during printing and can contaminate the printed card causing spots or...

Page 186: ...User with a specific packing procedure for this Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with deionized air 2 Wipe i...

Page 187: ...ke sure only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises poten...

Page 188: ...Sensor Testing Step Procedure 1 Check the voltage to determine if a Sensor is working 2 a Test the voltage of each Sensor using ground GRD Chassis unless noted to the correct pin on each connector See...

Page 189: ...bbon ID J10 3 Present 02 Not Present 70 Headlift J6 1 3 Not Depressed 0 17 Depressed 4 9 5 5 Print Cover Sensor J4 1 2 Not Depressed 0 17 Depressed 4 9 5 5 Print Ribbon Encoder Sensor J11 3 4 Unblocke...

Page 190: ...rt The purpose of this section to provide the User with an efficient step by step procedure to be used when contacting Fargo Technical Support as needed for this Card Printer Contacting Fargo Technica...

Page 191: ...printers were built Reviewing Example No 1 Serial Number 80453289 1 80453289 The first two digits in the serial number indicate the year the printer was built e g the digits 80 indicate the year 1998...

Page 192: ...d Printer and Persona M11 Card Printer User Guide Rev 5 0 192 Section 9 Reviewing the Spare Parts List Persona C11 M11 ID Card Printer Recommended Spare Parts List Effective Date April 2004 For curren...

Page 193: ...lgebraic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards...

Page 194: ...esiding in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pix...

Page 195: ...that are used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designe...

Page 196: ...lly used in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power so...

Page 197: ...ass through device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pi...

Page 198: ...rence any card with built in electronic devices such as smart cards or prox cards E card Docking Station The device in the Printer that accepts smart cards with an ISO smart card contact station This...

Page 199: ...by Intel to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many...

Page 200: ...f a characteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of...

Page 201: ...better color match Head Abbreviation for printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the printhead onto the back of an HDP intermediat...

Page 202: ...from the ribbon by the printhead The film is then transferred to the card surface by the hot lamination roller ISO For the Greek iso meaning same Used to represent data from the International Organiza...

Page 203: ...rds ribbon and film LoCo Low Coercivity The coercivity value of magnetic media between 250 600 Oe ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation...

Page 204: ...d who found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to...

Page 205: ...data transfer in which serial data is divided into sections and sent simultaneously down parallel wires to speed transfer rate Parallel port A communication socket on a device that allows for paralle...

Page 206: ...l thick polyester material that enhances card security and durability applied over the printed surface with a hot roller Available as clear or with embedded holographic type security images Portrait A...

Page 207: ...oxPoint Plus reader mounted on the e card docking station inside the Printer encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer...

Page 208: ...on an RGB model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing b...

Page 209: ...ard that installs in a slot on the main board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a per...

Page 210: ...in the board Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of th...

Page 211: ...in the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rat...

Page 212: ...color in the order in which they are printed Yellow Y Magenta M Cyan C YMCK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C B...

Page 213: ...Card Cleaning Roller 20 Card Design 25 Card Feeding Errors 33 card grid 121 175 card grid area 120 174 card grid lines 122 176 card input 81 Card Input Hopper 20 Card Input Hopper Capacity 15 Card Jam...

Page 214: ...tion Only Print Ribbon 24 Dye Sublimation Only Print Ribbons 23 E E card 198 E card Docking Station 198 ECP Mode Enhanced Capabilities Port Mode 198 Edge to Edge 198 EE Memory 198 EEPROM Electrically...

Page 215: ...135 L Lam Cover Sensor operation 36 Lamination 202 Lamination Drive 189 Lamination Drive Stepper 189 Lamination Roller Lift 189 Lamination Sensor Calibration 69 LAN Local Area Network 202 Landscape 20...

Page 216: ...Print Length option 82 Print Method 16 Print Ribbons 21 Print Server 206 Print speed 16 Print YMC Under K option 147 printable area 98 155 Printed cards dark or light 56 printed image diagram 100 157...

Page 217: ...Sentinel 210 Stacker 210 Standard Resin Black K 22 Standard Self test YMC 69 Start Sentinel SS 114 169 Stepper Motor 210 String 210 Supply Frequency 16 supply side ribbon 44 Supply Voltage 16 Surface...

Page 218: ...ics Inc Persona C11 Card Printer and Persona M11 Card Printer User Guide Rev 5 0 218 X X and Y boxes 122 141 176 Y Yellow Magenta and Cyan 95 YMC 212 YMCK 212 YMCK or YMCKK print ribbon 90 149 YMCKH 2...

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