©
2011
HID
Global
Corporation
All
rights
reserved
DTC4500
Card Printer/Encoder User Guide L001444 Rev1.1
105
Troubleshooting with the Error Message Table
Error Message
Cause
Solution
# 100
Ribbon RFID Error
There is no Ribbon or the
Ribbon tag information is
corrupted or incorrect.
Verify the Printer Driver settings
for correct Ribbon.
•
Try a new Ribbon and
continue.
•
Press
the
ON/OFF
button to
cancel.
# 102
# 103
# 104
#3
Headlift Error
This is a problem with the
Printhead Lift.
Reset the Printer and try again.
•
If this problem persists, call
for technical assistance.
# 106
Job Data Error
The print data sent to the
Printer is corrupt or has been
interrupted.
Check the interface cable.
Select
the
ON/OFF
button to
cancel this print job and then
resend the job.
# 107
Printing Error
An error was detected during
printing.
Reset the Printer and try again.
•
If this problem persists, call
for technical assistance.
