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FARGO electronics DTC300, Service Manual

The innovative FARGO electronics DTC300 Service Manual is a valuable resource for understanding and maintaining your DTC300 printer. Elevate your printing experience with this comprehensive manual, available for free download from manualshive.com. Take full advantage of this versatile product, designed to meet all your printing needs.

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RESTRICTED USE ONLY

 

Fargo Electronics, Inc.

 

DTC400/DTC300/DTC300M Card Printer Service Manual (Rev. 1.3) 

13-1

Section 13: Fargo Technical Support 

The purpose of this section to provide the User with an efficient, step-by-step procedure to 
be used when contacting Fargo Technical Support as needed for this Card Printer. 

Contacting Fargo Technical Support 

Step Procedure 

1

Refer to Section 3:  General Troubleshooting as needed. 

Contact the Fargo Technical Support Group by phone at (952) 941-0050 or by fax 
at (952) 941-1852 for additional technical assistance. 

OR 

Contact Fargo Technical Support via the Web: 

http://www.fargosupport.com

2

Position a phone near the Printer and Computer so Fargo technicians can help to 
troubleshoot the Printer(s). 

3

Please have a self-test and a sample card ready when calling Fargo Technical 
Support.  

Summary of Contents for DTC300

Page 1: ...DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 Part Number L000533 ...

Page 2: ...ocuments were thoroughly reviewed to provide Fargo with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our Fargo documentation process This reference to other documents does not imply that Fargo is an ISO certified company at this time ...

Page 3: ...___________________ 2 11 Printer Components Dye Sublimation Print Ribbons____________________________________ 2 12 Printer Components Dye Sublimation Resin Print Ribbons_______________________________ 2 13 Printer Components Blank Cards ___________________________________________________ 2 14 Printer Module Flipper Table Module Assembly D900200 ______________________________ 2 15 Section 3 Secure ...

Page 4: ...Break Jam Error _________________________________________________ 5 21 Resolving a Ribbon Out Error ______________________________________________________ 5 23 Resolving a No Ribbon Installed Error________________________________________________ 5 24 Resolving a Invalid Ribbon Error____________________________________________________ 5 26 Resolving a Wrong Ribbon Error_____________________________...

Page 5: ...ons tab DTC300M ________________________________________ 6 29 Adjusting the Ribbon Type option DTC300M ________________________________________ 6 30 Selecting the Auto Ribbon Select option DTC300M ____________________________________ 6 31 Adjusting for the Resin Dither DTC300M ____________________________________________ 6 32 Using the Resin Heat Front K option DTC300M ____________________________...

Page 6: ...________________ 6 89 Selecting from the Print All Black With K Panel options Front and Back options _____________ 6 90 Selecting the Full Card option Front and Back options __________________________________ 6 91 Selecting the Defined Area s option Front and Back options _____________________________ 6 92 Selecting the Undefined Area s option Front and Back options ___________________________ 6 9...

Page 7: ...___________ 8 57 Replacing the Power Communication Board A000368 __________________________________ 8 57 Replacing the Printhead Assembly D900023 __________________________________________ 8 59 Motor and Magnetic Head Replacements ________________________________________________ 8 62 Replacing the Headlift Motor Assembly D900085 _____________________________________ 8 63 Replacing the Input Feed M...

Page 8: ..._____________________________ 11 24 Selecting the Card Samples tab in the Diagnostics Utility ________________________________ 11 25 Selecting the Magnetic Encoding tab in the Diagnostics Utility ___________________________ 11 26 Selecting the Help button in the Diagnostics Utility ____________________________________ 11 27 Selecting the About button in the Diagnostics Utility ____________________...

Page 9: ...ive tables Table of Contents hyper linked You can use the automated Table of Contents to quickly locate for example an error message a procedure the index or an appendix Troubleshooting Replacement Removal Diagnostic and Navigation Procedures in hyper linked Sections You can go directly to Specifications General Troubleshooting Printer Adjustments Parts Replacement Printer Packing Board Level Diag...

Page 10: ...nsitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharg...

Page 11: ...m Motors Sensors Parts 1 Card Feed 6 Card Feed 13 Card Input Roller 2 Print Stepper 7 Ribbon Sensor 14 Cleaning Roller 3 Ribbon Drive 8 Ribbon Encoder 15 Card Feed Roller 4 Print Headlift 9 Headlift Sensor 16 Printhead Cooling Fan 5 Ribbon Rewind Motor 10 Printhead Thermistor 17 Card Input Hopper 11 Ribbon LED SNR 18 Magnetic Encoding Head Module 12 RFID Antenna 19 Platen Roller 20 Pinch Roller ...

Page 12: ...ic encoding Step Process 1 The File information is received from the PC 2 Printer checks the installed Ribbon type stored in memory against the Ribbon type command that was sent from the Printer a If Ribbon type does not match the media light will begin flashing 3 The Card Input Motor and Print Stepper Motor engage 4 The Card Feed Sensor detects leading edge of card and disengages the card input M...

Page 13: ...tepper Motor queues card to the middle of the platen Roller All Stop 10 The Print Headlift Motor engages 11 The Print Headlift Sensor detects closed state 12 The Print Headlift Motor disengages 13 The Print Stepper Motor engages 14 The Print Cover Sensor checks for a closed state 15 The Ribbon Drive Motor engages 16 The Image data is burned by the Printhead until image data is depleted All Stop 17...

Page 14: ...c encoding 24 The Encoding data is written to the card 25 The Magnetic Encoder verifies while the Stepper reverses the card 26 After Ribbon advances a few encoder clicks assume Ribbon free of card All Stop 27 Repeat steps 9 through 23 for the appropriate number of color overlay panels 28 The Card is ejected from the singled sided Printer OR The Card Feed Stepper engages to queue the card for the F...

Page 15: ...300M Boot up Sequence Step Process 1 On Power up the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor 2 If the Headlift Sensor is found to be open the Headlift Motor will turn until a closed state is seen 3 If the Card Feed Sensor is found to be blocked the Card Feed Stepper will engage to eject the card ...

Page 16: ...ds 2 D holographic foil application __________________________________ 2 6 Custom HoloMarkTM Cards ______________________________________________________ 2 6 Visual Security Card Stock Part Numbers ___________________________________________ 2 6 Visual Security Fargo Certified Overlaminates Special Order in 50 quantity minimum _______ 2 6 Visual Security Card Stock Tolerances _____________________...

Page 17: ...ential area causes unacceptable interference to radio and TV reception the operator is required to take whatever steps are necessary to correct the interference ITS EMC The Card Printer has been tested and complies with EN55022 Class B 1995 and EN61000 3 2 EN61000 3 3 and EN55024 1998 standards for EMI emissions Note Based on the above testing the Printer manufacturer certifies that the Card Print...

Page 18: ...R 80 3 375 L x 2 125 W 85 6mmL x 54mmW Accepted Card Thickness 20 mil and 30 mil 030 76mm Accepted Card Types PVC or polyester cards with polished PVC finish monochrome resin required for straight polyester Agency Listings Safety UL 1950 CSA C2 2 and TüV GS IEC 950 Emissions FCC Class A CRC c1374 Class A and TüV EMC IEC 801 2 3 4 CISPR 22 Class B CE BSMI Barcodes Code 39 Code 128 B C with and with...

Page 19: ...sions See the Size and Weight information in this same table Humidity 20 to 80 non condensing Interface LEDs LCD display Softkey buttons key ON OFF button operation Two way bi directional communications o PC based error status messages Memory 2MB RAM Operating Temperature 65 to 80 F 18 to 27 C Print Area CR 80 edge to edge Printer Drivers Windows 98SE Me 2000 XP Print Method Dye Sublimation Resin ...

Page 20: ...measured from the time a card feeds into the printer to the time it ejects from the printer Print speeds do not include encoding time or the time needed for the PC to process the image Process time is dependent on the size of the file the CPU amount of RAM and the amount of available resources at the time of the print Resolution 300 dpi 11 8 dots mm Supply Voltage 100 240 VAC 6 1 3 A Supply Freque...

Page 21: ...eir organizations card design around which no printing and overlay will be placed Custom HoloMarkTM Cards A Custom HoloMark TM Card is a three dimensional holographic image transferred to metal foil and embossed to blank cards The image is customer specific and the program mirrors our holographic laminates program with a couple exceptions Visual Security Card Stock Part Numbers All Visual Security...

Page 22: ...r the top two locations on portrait orientation cards positions E F The foil will be located 0 9 cm from the top of the card and 0 4 cm from the sides of the card HoloMarkTM and Custom HoloMarkTM Application Specifications HoloMarkTM and Custom HoloMarkTM foils will cover a dimensional area of 1 5 cm x 1 5 cm The exclusive areas are as follows HoloMarkTM and Custom HoloMarkTM card end users will b...

Page 23: ... by the magenta panel and the cyan panel Note As the Print Ribbon passes beneath the Printhead hundreds of thermal elements within the Printhead heat the dyes on the Ribbon When these dyes are heated they diffuse into the surface of the card A separate pass is made for each of the three color panels on the Ribbon By combining the colors of each panel and by varying the heat used to transfer these ...

Page 24: ... the current print job and reset the Printer for the next print job If a card is left within the Printer after a print job is canceled it will automatically be ejected when the Printer is turned back ON Pause button The Pause button is used to pause the Printer during normal operation and also to resume operation after an error condition is cleared Note In general as the icon above this button ind...

Page 25: ...nsfer print methods each provide their own unique benefits Print Ribbons are available in resin only dye sublimation only and combination dye sublimation resin versions To make it easier to remember which Print Ribbons are which a letter code has been developed to indicate the type of Ribbon panels found on each Ribbon This letter code is as follows Dye Sublimation Yellow Panel Dye Sublimation Mag...

Page 26: ...hrome ID card applications Resin black bar codes are readable by both infrared and visible light bar codes scanners Premium Resin Black K provides 1 000 prints This Ribbon provides maximum resin durability ideal for applications such as access control where cards are repeatedly swiped through a Magnetic Stripe reader Resin black bar codes are readable by both infrared and visible light bar codes s...

Page 27: ...y lead to poor print quality and will greatly reduce the life of the Printhead 2 Always store the card stock in its original packaging or in a clean dust free container 3 Do not print onto cards that have been dropped or soiled Note Printhead damage caused by contaminated or poor quality cards will automatically void the Printhead s factory warranty 4 If printing onto cards with a pre punched slot...

Page 28: ...sublimation images Dye Sublimation images must have an overlay panel applied to them or they will quickly begin to wear or fade Full Color YMCKO provides 250 prints This Ribbon is used to print full color photo ID cards along with resin black text and bar codes Both infrared and visible light bar code scanners can read bar codes printed with resin black An overlay panel O is included to protect th...

Page 29: ...a completely smooth level surface in order for the Printer to achieve consistent color coverage Certain types of Proximity cards have an uneven surface that will inhibit consistent color transfer Certain types of smart card chips are raised slightly above the cards surface which also results in poor color transfer UltraCard Stock Due to the importance of using high quality blank cards a factory ap...

Page 30: ...references within this document See the Installing the Flipper Table Module Assembly D900200 procedure See the Flipper Table Module Assembly Problems procedures See the Print Both Sides option in the Using the Device Options tab DTC400 DTC300 section See the Front and Back radio buttons in the Using the Overlay Print Area tab DTC400 DTC300 DTC300M section See the Front and Back radio buttons in th...

Page 31: ...Notification Application The Print Notification Application gives the User the ability to send an e mail to an administrator when the Printer used during unauthorized hours Security Imaging Application A Ribbon with a fluorescing panel is used to print an encrypted secure code User defined text or a User defined security graphic The secure code can be used to produce the Printer serial number prin...

Page 32: ...ll active applications SecureMark Media SecureMark Media is used together with the Print Security Suite to convert a generic Fargo Printer to a SecureMark Printer After this conversion the Printer will only accept Integrator specific SecureMark media Ribbon The following is the basic process for converting to SecureMark media a The User installs the Print Security Suite b The CD Installation proce...

Page 33: ..._________________________________________ 4 6 Installing the Print Ribbon Cartridge __________________________________________________ 4 7 Installing the Print Ribbon Cartridge continued ______________________________________ 4 8 Installing the Print Ribbon Cartridge continued ______________________________________ 4 9 Installing Blank Cards into the Card Hopper ___________________________________...

Page 34: ...____________ 4 32 Installing the Printer Driver continued ____________________________________________ 4 33 Installing the Printer Driver continued ____________________________________________ 4 34 Installing the Printer Driver continued ____________________________________________ 4 35 Installing the Printer Driver continued ____________________________________________ 4 36 Installing the Printer...

Page 35: ... adequate clearance in front of the unit to accommodate the unit with its Covers open Do not install unit a near heat sources such as radiators or air ducts or b in a place subject to direct sunlight excessive dust mechanical vibration or shock About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense inside th...

Page 36: ...t the carton to ensure that no damage has occurred during shipping Make sure that all supplied accessories are included with your unit Check that the following items are included Power Supply US Power Cable Europe Power Cable Software Installation CD User Guide User Guide Warranty Statement Registration Card and Compliancy Document Reviewing the Printer front view ...

Page 37: ...STRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 5 Reviewing the Printer front view Cartridge being installed Reviewing the LCD top front part of Printer ...

Page 38: ... Do not connect the Printer s USB cable until prompted during the Printer Driver installation Step Procedure 1 Plug the AC adapter power cable into the back of the Printer See Display A 2 Plug the wall power cable into the AC power adapter 3 Plug the wall power cable into a standard 110VAC power outlet Display A Shows back of Printer with AC power cable below ...

Page 39: ...00 DTC300 DTC300M Card Printer uses a one piece disposable Ribbon Cartridge load system Every full color Ribbon Cartridge contains a 250 full color card count Ribbon and a Card Cleaning Roller Step Procedure 1 To install the Ribbon Cartridge simply open the front Cover by pressing the black rubber pad or touch pad and lowering the Cover down as shown below ...

Page 40: ...ay A upper right arrow of display b Remove the Ribbon securing tape as shown in Display A middle right arrow of display 3 Slide the Ribbon Cartridge into the Printer as shown in this section 4 Raise the front Cover and press the front Cover s black rubber pad or touch pad to secure it Display A Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer The Card Cleaning R...

Page 41: ...D USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 9 Installing the Print Ribbon Cartridge continued Display B Shows direction that Cartridge is inserted in the Printer ...

Page 42: ...th the print side down and if applicable the magnetic strip up and towards the front of the Printer To print using Batch mode follow the instructions below Step Procedure 1 Open the Card Hopper Cover 2 Press the Card Hopper Load Lever down until the Card Tray locks into place as shown in Display B in this section 3 Load up to 100 cards into the Hopper with the print side down If using cards with a...

Page 43: ...c DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 11 Installing Blank Cards into the Card Hopper continued Display B Press the Card Hopper Load Lever down Insert the cards Here the Lever is still up Here the Lever is pressed down ...

Page 44: ... ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 12 Installing Blank Cards into the Card Hopper continued Here are the cards ready to insert Here the Input Hopper Door is closed ...

Page 45: ...DTC300M Card Printer Service Manual Rev 1 3 4 13 Lowering the Card Output Hopper Step Procedure 1 The Fargo DTC400 DTC300 DTC300M comes with a Card Output Hopper to hold cards after they have been printed Pull the Output Hopper down until it snaps into place ...

Page 46: ...Sides option in the Using the Device Options tab DTC400 DTC300 section See the Front and Back radio buttons in the Using the Overlay Print Area tab DTC400 DTC300 DTC300M section See the Front and Back radio buttons in the Using the K Panel Resin tab DTC400 DTC300 section Installing the Flipper Table Module Assembly D900200 Step Description 1 Caution Turn off the Printer and unplug the power cord f...

Page 47: ...DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 15 Installing the Flipper Table Module Assembly D900200 continued Step Description 3 Remove the Card Output or Exit Door D900092 and Left End Cap D900064 to the Printer as shown below ...

Page 48: ... as shown below b Place the Flipper Table next to Printer as shown below 5 Connect the Flipper Table Module cable as shown below 6 Slide in the Flipper Table Module pins as shown below 7 Attach the Flipper Table Module pin screw as shown below 8 Use the Torx T 10 screwdriver to attach the one 1 front Baseplate mount screws F000170 as shown below 9 Attach the Flipper Table Module Cover as shown bel...

Page 49: ... adding a Card Flipper Module to your existing DTC400 Card Printer Encoder Introduction Upgrade Kit includes One 1 DTC400 Card Flipper Module Step by Step Instructional Guide Firmware and Driver Requirements Your DTC400 Card Printer Encoder must have Firmware Version 2 0 2 or later and Driver Version 1 0 1 or later prior to installing the Card Flipper Module Tools Required No 2 Phillips Screwdrive...

Page 50: ...ervice Manual Rev 1 3 4 18 Installing the Card Flipper Module Upgrade Kit Step Procedure 1 Disconnect the Printer s power supply Step Procedure 2 Use a No 2 Phillips screwdriver to remove the screws from Printer s Rear Cover Note Save these screws for later use in this procedure ...

Page 51: ...ontinued Step Procedure 3 Firmly grasp the Card Exit Hopper and pull on one side to pop out the pivot pin from its mount hole Next slide the other pivot pin out in order to remove the Card Exit Hopper Step Procedure 4 Use a No 2 Phillips screwdriver to remove the Printer s Output Cover mount screws Note Save these screws for later use in this procedure ...

Page 52: ... Installing the Card Flipper Module Upgrade Kit continued Step Procedure 5 Pivot the lower end of the Output Cover in an outward motion to remove the Output Cover Step Procedure 6 Use a No 2 Phillips screwdriver to remove the Card Flipper Module Cover Note Save these screws for later use in this procedure ...

Page 53: ...nstalling the Card Flipper Module Upgrade Kit continued Step Procedure 7 Place the Card Flipper Module next to the Printer Step Procedure 8 Connect the Card Flipper Module Communication Cable to connection J17 on the Printer s Main Board Note The Communication Cable is keyed to ensure a one way installation ...

Page 54: ...ule Upgrade Kit continued Step Procedure 9 Attach the Card Flipper Module to the Printer by first sliding the rear mount pin half way into the rear mount pin slot Next Slide the front mount pin into the front mount pin slot Once the pins are lined up with the pin slots push the Card Flipper Module forward to fully engage the mount pins ...

Page 55: ... 4 23 Installing the Card Flipper Module Upgrade Kit continued Step Procedure 10 Secure the front mount pin to the Printer by using one of the two Phillips screws that were removed in Step 4 Step Procedure 11 Secure the Baseplate mount by using the remaining Phillips screw that was removed in Step 4 ...

Page 56: ... continued Step Procedure 12 Open the Card Flipper Module Cover s top lid and attach its upper latch hooks to the Printer s top cover Next pivot the Cover down into its final position Step Procedure 13 Secure the Card Flipper Cover by re installing the two Phillips screws that were removed in Step 6 After the Cover is secure re attach the Card Hopper ...

Page 57: ...rinter Service Manual Rev 1 3 4 25 Installing the Card Flipper Module Upgrade Kit continued Step Procedure 14 Secure the Printer s Rear Cover by re installing the two Phillips screws that were removed in Step 2 Step Procedure 15 Connect the Printer s Power and USB cables ...

Page 58: ...ill automatically open Follow the CD s on screen Procedures to complete installation Note If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD 2 Click on the following buttons to install the appropriate Printer Driver and Online User s Guide as shown below INSTALL button for the DTC400 Card...

Page 59: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 27 Installing the Printer Driver continued Step Procedure 3 Wait during the installation ...

Page 60: ... USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 28 Installing the Printer Driver continued Step Procedure 4 Click on the Next button to continue with the Setup program ...

Page 61: ...Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 29 Installing the Printer Driver continued Step Procedure 5 Read the License Agreement Select the I accept the terms of the license agreement option and click Next to continue ...

Page 62: ...nstalling the Printer Driver continued Step Procedure 6 a Select the Complete option to install the following components Printer Driver Software Printer Driver User s Guide Fargo Diagnostics Utility Note Selecting Custom will provide the option to select which components to install b Click Next to continue ...

Page 63: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 31 Installing the Printer Driver continued Step Procedure 7 Click Install to begin the installation ...

Page 64: ...Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 32 Installing the Printer Driver continued Step Procedure 8 Check the appropriate checkbox to select either a single sided or a dual sided printer configuration as shown below ...

Page 65: ...c DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 33 Installing the Printer Driver continued Step Procedure 9 Select the port that your Printer is connected to at this time Click on the OK button and continue with the installation ...

Page 66: ...ctronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 34 Installing the Printer Driver continued Step Procedure 10 a Connect the USB cable to the Printer b Turn ON the Printer at this time if it is not already ON ...

Page 67: ...USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 35 Installing the Printer Driver continued Step Procedure 11 Wait while the Driver components are being copied to your PC ...

Page 68: ...SE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 36 Installing the Printer Driver continued Step Procedure 12 Click on the Finish button to complete the Setup as shown below ...

Page 69: ...ard Printer Service Manual Rev 1 3 4 37 Installing the Printer Driver continued Step Procedure 13 a Click on the Yes button to exit the installer as shown below b Click on the No button to return to the installer s main menu to install additional software components ...

Page 70: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 4 38 Installing the Printer Driver continued Step Procedure 14 You have completed the installation ...

Page 71: ...inter under the Printers window c Select Printing Preferences under the Printer drop down menu This will bring up the DTC400 DTC300 DTC300M Printing Preferences window 2 a Select the Card tab and then click on the Test Print button as shown in Display A in this section Note Ensure that the Ribbon is installed before proceeding The correct Ribbon type is selected in the Device Options tab b When th...

Page 72: ...Printing a Test Print Image continued Step Procedure 3 This completes the DTC400 DTC300 DTC300M Card Printer Encoder Installation Guide For additional help regarding the Test Print and other related items see the DTC400 DTC300 DTC300M Card Printer Encoders Service Manual located under Start Programs Fargo ...

Page 73: ...nter Service Manual Rev 1 3 4 41 Printer Transport Moving the Printer to another location Step Procedure 1 The Printer can be transported by gripping it under the back lid as shown in the photo below 2 You have completed the setup and installation procedures in this section ...

Page 74: ...ibbon Miscue ______________________________________ 5 19 Resolving a Ribbon Sensor Error Ribbon Miscue continued __________________________ 5 20 Resolving a Ribbon Break Jam Error _________________________________________________ 5 21 Resolving a Ribbon Break Jam Error continued _____________________________________ 5 22 Resolving a Ribbon Out Error ________________________________________________...

Page 75: ...___________ 5 48 Resolving the Incomplete Resin Printing problems ______________________________________ 5 49 Resolving the Image Placement problems _____________________________________________ 5 50 Resolving the Image Placement problems continued _________________________________ 5 50 Resolving the Image Placement problems continued _________________________________ 5 52 Resolving the Poor Image...

Page 76: ...nsitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharg...

Page 77: ...the correct installation of the Printer Driver a Close the software program and check the Printer Driver b Reboot the computer c Ensure the Printer Driver is installed correctly Note Especially if an obsolete Driver was recently removed d Ensure the correct setup options within the Printer Driver are selected e Confirm that the Driver is current by checking at www fargo com 3 Confirm the correct i...

Page 78: ... select the DTC400 DTC300 DTC300M Card Printer 3 Click OK and reset all four margins to zero Note The WordPad will automatically replace the values with its minimum margins 4 Open the program and type This is a Test then go to File on the menu bar and select Print 5 Determine whether there is adequate hard Drive space Note A large volume of temporary files on the computer can cause communications ...

Page 79: ... use in the Printer Resolving a Card Not Fed Error Cards will not feed off the Hopper Step Procedure 1 Review the following information Symptom Cards will not feed at all Printer Error State Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error LCD Error Display Card Not Fed Driver Monitor Error Display Unable to Fe...

Page 80: ...l Print button on the Driver Monitor Error Display Message 4 Reboot the Printer by cycling the power 5 Check the Card Feed Motor a Remove all cards from the Hopper b Press the Card Hopper Load Lever down until the Card Tray locks into place c Using the Fargo Diagnostic utility send a test print to the Printer See the Using the Diagnostic Utility tabs d Gently touch the Card Hopper Feed Roller to v...

Page 81: ...J 20 on the Printers Main Board c Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor d Use the Fargo Diagnostic utility to send a test print to the Printer See the Using the Diagnostic Utility tabs e If the Card Hopper Feed Motor is not moving continue to Step 8 8 Replace Card Hopper Feed Motor a Replace the Card Hopper Feed Motor b Use the Fargo...

Page 82: ...ed supplies are in use in the Printer Step Procedure 1 Review the following information Symptoms Two or more cards feed at the same time causing the cards to jam at the Card Hopper Roller Printer is out of cards Printer Error State Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error LCD Error Display Card Not Fed Driver M...

Page 83: ...s into the Hopper with the print side down e Close the Card Hopper Cover to release the Card Tray f Press on the Resume button g If the cards do not feed continue to Step 3 3 Press the Cancel Print button on the Driver Monitor Error Display Message 4 Reboot the Printer by cycling the power 5 Check Card Feed TOF Sensor a Remove the Printers rear cover b Use a digital volt meter to place the Positiv...

Page 84: ...eshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer RFID Sensor does not detect a recognizable signal from the Ribbon Printer Error State The Ribbon tag information is corrupted or incorrect LCD Error Display Ribbon RFID Error Driver Monitor Error Display Ribbon RFID Error ...

Page 85: ...1 3 5 12 Resolving a Ribbon RFID Error Ribbon RFID Antenna is Corrupted continued Step Procedure 2 Replace the Print Ribbon a Replace the Print Ribbon Cartridge b Press on the Resume button c If the error continues see Resolving the Ribbon RFID Error Ribbon RFID Sensor is Corrupted in this section ...

Page 86: ...e Printer Step Procedure 1 Review the following information Symptom Printer RFID Sensor does not detect a recognizable signal from the Ribbon Printer Error State The Ribbon tag information is corrupted or incorrect LCD Error Display Ribbon RFID Error Driver Monitor Error Display Ribbon RFID Error 2 Replace the Print Ribbon RFID Sensor a Replace the Print Ribbon RFID Sensor b Press on the Resume bu...

Page 87: ...All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer is unable to verify encoded data Printer Error State The Printer is unable to verify encoded data LCD Error Display Mag Verify Driver Monitor Error Display Mag Verify ...

Page 88: ... reapplying power b Remove the failed card c Use a Magnetic Stripe reader or magnetic developer spray to determine if data is being written to the Magnetic Stripe d If data is not being written to the Magnetic Stripe Open the front cover Remove the Magnetic Module cover screw Remove the Magnetic Module cover Verify that the Magnetic Module is seated securely into the Magnetic Module docking statio...

Page 89: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 5 16 Resolving the Mag Verify Error continued ...

Page 90: ...ures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom There is not a Magnetic Encoder installed Printer Error State A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer LCD Error Display No Mag Installed Driver Monitor Error Display No Mag Installed ...

Page 91: ...ver b Remove the Magnetic Module cover screw c Remove the Magnetic Module cover d Verify that the Printer has a Magnetic Module installed Note If the Printer is equipped with a Magnetic Encoder Module ensure that it is seated securely into the Magnetic Module docking station If the issue persists replace the Magnetic Module See the DTC400 DTC300 DTC300M service manual for replacement procedures 5 ...

Page 92: ...ll Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printer rolls through Ribbon and errors out Printer Error State The Printer cannot find the next panel on the Ribbon LCD Error Display Ribbon Miscue Driver Monitor Error Display Ribbon Sensor ...

Page 93: ...ke or wrinkled repair the Ribbon and wind up the take up roll 4 color panels past the damaged area 3 Press on the Resume button If the issue persists continue to Step 4 4 Replace the Ribbon Cartridge a Press on the Resume button b If the issue persists continue to Step 5 5 Press the Cancel Print button on the Driver Monitor Error Display Message 6 Reboot the Printer by cycling the power 7 Use the ...

Page 94: ...t only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Print Ribbon has become jammed or has broken in the Printer Printer Error State The Ribbon Supply Encoder Sensor has unexpectedly stop receiving information from the Ribbon Encoder LCD Error Display Ribbon BreakJam Driver Monitor Error Display Ribbon BreakJam ...

Page 95: ...aged area a Press on the Resume button b If the issue persists continue to Step 5 5 Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation See the Using the Diagnostic Utility tabs procedure If the Printhead does not cycle properly see Resolving the Headlift Motor Sensor Error If the Printhead functions properly continue to Step 6 6 Replace the Ribbon Cartridg...

Page 96: ...dures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer will not print Printer Error State The Ribbon Sensor has detected the End Of Ribbon mark LCD Error Display Ribbon Out Driver Monitor Error Display Ribbon Out 2 Replace the Ribbon Cartridge a Press on the Resume button ...

Page 97: ...ing procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from PC Printer Error State The Printer RFID Sensor is not receiving a signal from the Ribbon LCD Error Display No Ribbon Driver Monitor Error Display No Ribbon Installed ...

Page 98: ...e is installed in the Printer a Press on the Resume button b If the issue persists continue to Step 3 3 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor If the connections are loose reattach them Press on the Resume button If the connections are good or if the issue persists continue to Step 4 4 Replace the Ribbon RFID Senso...

Page 99: ...ting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from the PC Printer Error State The Ribbon installed does not match the Printer model LCD Error Display Invalid Ribbon Driver Monitor Error Display Invalid Ribbon ...

Page 100: ...d is designed for the correct Printer model 3 Press on the Resume button If the issue persists continue to Step 4 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor If the connections are loose reattach Press on the Resume button If the connections are good or if the issue persists continue to Step 5 5 Replace the Ribbon RFI...

Page 101: ...procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Printer errors out as soon as it receives data from the PC Printer Error State The Ribbon installed does not match the Printer Driver information LCD Error Display Wrong Ribbon Driver Monitor Error Display Wrong Ribbon ...

Page 102: ... XP right click on the DTC400 DTC300 Card Printer and select Printing Preferences b Click on the Device Option tab c Click on the auto select button d Check that the Ribbon type matches the Ribbon selected 3 Press on the Resume button If the issue persists continue to Step 4 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board J 5 and the RFID Sensor...

Page 103: ...Card Jam Error All Troubleshooting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Card is jammed Printer Error State Card TOF Sensor is detecting no card motion LCD Error Display Card Jam Driver Monitor Error Display Card Jam ...

Page 104: ...tion continue to Step 4 3 Clearing a jammed card a If a card is jammed in the Printer use the Cancel button and the Pause button to move the Feed Rollers and free the card b The card can then be fed out of the Printer 4 Test the Card Sensor a Remove the rear cover b Using a Digital Voltmeter connect the negative lead to ground c Connect the positive lead to Pin 10 of J4 If blocked the Sensor shoul...

Page 105: ...ting procedures assume that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom The Printhead continuously cycles or does not cycle at all Printer Error State Headlift Sensor is not detecting movement from the Headlift Cam LCD Error Display Head Lift Error Driver Monitor Error Display General Error ...

Page 106: ...ed to the Main Board d If the Motor does not turn continue to Step 7 6 Test the Headlift Sensor a Remove the back cover b Attach the positive lead from a Digital Voltmeter to Pin 1 of J9 Attach the negative lead to the Pin 3 of J9 If open the Sensor should read 0 17 to 0 9 VDC If closed the Sensor should read 4 9 to 5 5 VDC c Replace the Sensor if the voltages do not read correctly Note See the cu...

Page 107: ... a Open the front cover and check that no debris has accumulated in the Sensor opening Use compressed air to clean the opening as needed b If the Sensor still does not work continue to Step 3 3 Check that the Sensor tab on the front cover is not damaged a Open the front cover and examine the Lid Sensor tab for damage if the Sensor tab is damaged replace the front cover Note See the current DTC400 ...

Page 108: ... None LCD Error Display None Driver Monitor Error Display None 2 Run a self test a Clear any card jams b Unplug power from the Printer c While holding down the Pause button reapply power Note A self test card will be printed 3 Look for an image on the Ribbon a After a self test has been run open the to front cover b Remove the Print Ribbon from the Printer c Visually inspect the set of panels that...

Page 109: ...tting by 5 f Click on the OK button g Print a self test h After adjusting the Image Placement if a white border appears on the card adjust the image placement back toward its original value in increments of 2 until the white edge is gone i If still having blank card issues continue to Step 5 5 Check the Printhead connections a Remove the Printer power and USB cables b Turn the Printer over to gain...

Page 110: ...r b Using a Digital Voltmeter connect the negative lead to ground c Probe Pins 1 to 5 of the Printhead power connection on J16 d Ensure that a voltage between 22 to 23 VDC is read on each pin If less than 22 volts is read on any of the pins replace the Printhead If still having issue with blank cards replace the Main Board See the current DTC400 DTC300 DTC300M Service Manual for instructions on re...

Page 111: ...ocedures assume that only factory authorized supplies are in use in the Printer See the Flipper Table Module Installation section as needed Step Procedure 1 Review the following information Symptom The Flipper Table Module Assembly is not functioning Printer Error State The Printer is unable to communicate with the Flipper Module LCD Error Display No Flip Installed Driver Monitor Error Display No ...

Page 112: ... only factory authorized supplies are in use in the Printer See the Flipper Table Module Installation section as needed Step Procedure 1 Review the following information Symptom The Flipper Table Module is jamming Printer Error State The Flipper Table has jammed while either aligning itself or flipping a card LCD Error Display Flipper Jam Driver Monitor Error Display Flipper Jam ...

Page 113: ... Module Cover a Clear any cards in the Flipper Table Module by using the Forward and or Reverse buttons located on the Printer s Top Cover b Ensure that the Flipper Table Module can rotate freely c Close the Printer s Flipper Table Module d Press the Resume button on the Printer s Top Cover to continue printing e To cancel the printing press the Cancel Print button from the Driver s display dialog...

Page 114: ...cedure 1 Review the following information Symptom A thin line or scratch travels the entire length of the card See sample image below Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Check the card stock for scratches Replace the cards as needed 3 Examine the Printhead for visible damage 4 Clean the Printhead See the Cleaning the Printhead procedure 5 Replace the...

Page 115: ...w the following information Symptom Prints have spots white or colored voids and or dust on them See sample image below Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Ensure the cards are clean and stored in a dust free environment Do not use cards with embedded contaminants in the surface 3 Clean the inside of the Printer See Cleaning the Printer s Interior 4 ...

Page 116: ...ies are in use in the Printer Step Procedure 1 Review the following information Symptom Printed cards are too dark or too light Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Run a self test to ensure that the issue is not with the Driver settings 3 Adjust the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See Using the Image Color t...

Page 117: ...lectronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 5 44 Resolving the Incorrect Image Darkness problems continued Step Procedure 4 Correct the Image Darkness See the Using the Image Darkness Option procedure ...

Page 118: ...n the Printer Step Procedure 1 Review the following information Symptom Printed cards have off colored lines or streaks on them Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Confirm that the Printer is using the most current Driver via http www fargo com 3 Reduce the Dye Sub Intensity setting within the Image Color tab of the Printer Driver See the Using the I...

Page 119: ...Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 5 46 Resolving Ribbon Wrinkle problems continued Step Procedure 4 Reduce the Image Darkness See the Using the Image Darkness Option procedure ...

Page 120: ... that only factory authorized supplies are in use in the Printer Step Procedure 1 Review the following information Symptom Black resin text and barcodes appear smeared or too thick Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Reduce the Resin Heat setting within the Image Color tab of the Printer Driver See the Using the Image Color tab DTC400 DTC300 ...

Page 121: ...lectronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 5 48 Resolving the Excessive Resin Printing problems continued Step Procedure 3 Reduce the Image Darkness See the Using the Image Darkness Option procedure ...

Page 122: ...are in use in the Printer Step Procedure 1 Review the following information Symptom Black resin text and barcodes appear faded or too light Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Increase the Resin Heat setting within the Image Color tab of the Printer Driver See the Using the Image Color tab DTC400 DTC300 3 Increase the Image Darkness See the Using the...

Page 123: ...llowing information Symptom Printing is cut off or is not centered on the card or a white border appears Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Verify if the Image Position option within the Calibrate tab is set correctly or incorrectly a Open the Printer Control Panel from the Computer If using Windows 98SE Me right click on the DTC400 DTC300 DTC300M C...

Page 124: ...on Setting is set correctly or incorrectly See the graphic below If the white border is on the leading edge of the card adjust the Horizontal value by 2 If the white border is on the trailing edge of the card adjust the Horizontal value by 2 a Click on OK b Run a self test c If the white border is diminished continue the adjustment until it is gone Graphic A ...

Page 125: ...al Image Position Setting is set correctly or incorrectly See the graphic below a Adjust the value as described below If the white border is on the top edge of the card adjust the Vertical value by 2 If the white border is on the bottom edge of the card adjust the Vertical value by 2 b Click on OK c Run a self test d If the white border is diminished continue the adjustment until it is gone ...

Page 126: ...ptom Photos on the cards look pixilated or grainy as shown below Printer Error State None LCD Error Display None Driver Monitor Error Display None 2 Use high resolution 24 bit color images to always capture an image at a 24 bit color setting at 300 dpi at the same size that it will be printed on the card as captured either with a scanner or with a digital camera If a small or low resolution image ...

Page 127: ...nstalled and that cards are properly loaded Caution If the power is ON disconnect the Power Cable from the Printer s rear panel 2 Press and hold the Pause Resume button 3 While holding down the Pause Resume button plug the power cable back into the Printer 4 Full Color Ribbon Cartridge installed The Printer will print a 3 color process gray scale on the front of the card The overlay pass is not pr...

Page 128: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 5 55 Running the Standard Self Test Print Display A Full Color Test Print ...

Page 129: ...nducted or c a part has been replaced to check for proper Printer operation Step Procedure 1 Remove Ribbon Cartridge from the Printer and close the front cover Caution If the power is ON disconnect the Power Cable from the Printer s rear panel 2 Press and hold the Pause Resume button 3 While holding down the Pause Resume button plug the power cable back into the Printer 4 The Printer will Encode m...

Page 130: ..._____________________________________________ 6 20 Adjusting the Color Matching option_________________________________________________ 6 21 Adjusting for the Resin Dither ______________________________________________________ 6 22 Using the Print Both Sides option____________________________________________________ 6 23 Using the Split 1 Set of Ribbon Panels option _______________________________...

Page 131: ...down menu continued ____________________________ 6 69 Using the Overlay Print Area ______________________________________________________ 6 70 Using the Overlay Print Area continued __________________________________________ 6 71 Using the Defined Area Option _____________________________________________________ 6 72 Using the Defined Area Option continued _________________________________________...

Page 132: ...___________ 6 105 Using the Image Darkness Option __________________________________________________ 6 106 Using the Print Top of Form Option_________________________________________________ 6 107 Using the Print End of Form Option_________________________________________________ 6 108 Using the Print Left of Form Option ________________________________________________ 6 109 Using the Magnetic Enc...

Page 133: ...nsitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharg...

Page 134: ...nsitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharg...

Page 135: ...t Driver Options Reviewing DTC400 DTC300 and DTC300M Printer Drivers The functionality of the DTC400 DTC300 and DTC300M Printer Drivers is identical The window title reflects the specific Printer Driver in use as shown in this introductory section Reviewing DTC400 Printer Drivers This section applies to the DTC400 Printer ...

Page 136: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 7 Reviewing DTC300 Printer Driver This section applies to the DTC300 Printer ...

Page 137: ...ard Printer Service Manual Rev 1 3 6 8 Reviewing DTC300M Printer Drivers This section applies to the DTC300M Printer Note The DTC300M Printer does not provide the K Panel Resin and Image Color tab functionality The DTC400 DTC300 Printers do provide this functionality ...

Page 138: ...ption to choose the desired unit of measurement Note No 1 When designing a card format always set the card size or page size within the card design program to the exact dimensions of a CR 80 card Note No 2 The Card Size indicates that the Printer accepts standard credit card size CR 80 ISO ID 1 cards The dimensions of the total print area for this card size appear in the Print Width and Print Leng...

Page 139: ...ing the Orientation Option Step Description 1 Select Portrait under Orientation to cause the card to print in a vertical orientation OR Select Landscape under Orientation to cause the card to print in a horizontal orientation Note An icon illustrating a printed card helps represent the difference between the two ...

Page 140: ...NLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 11 Selecting the number of copies Step Description 1 Select the number of copies by clicking on the UP or DOWN arrows as shown below ...

Page 141: ...400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 12 Using the Diagnostics button under the Card tab Step Description 1 Click on the Diagnostic button to bring up the Fargo Diagnostics Utility window See the Diagnostic Tool Utility section ...

Page 142: ...n Step Description 1 Click on the Clean Printer button to display the Clean Printer Utility window 2 Remove all cards from the Card Hopper and close the Hopper door 3 Open the Front Cover and remove the Ribbon Cartridge 4 Remove the paper backing from both sides of the Cleaning Card 5 Place the Cleaning card into the Single Feed Slot ...

Page 143: ...nual Rev 1 3 6 14 Using the Clean Printer Option continued Step Description 6 Click on the Clean button at the bottom of the window Note The Printer will begin to feed the cleaning card through the card path 7 Reinsert the Print Ribbon and cards after the cleaning procedure has completed ...

Page 144: ...le self test print to the Printer Ensure that the YMCKO Ribbon is installed for DTC400 DTC300 or a Premium Resin Ribbon installed for DTC300M Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly Ensure that the YMCKOK Ribbon is installed in order for a DTC400 DTC300 Card Printer with a Flipper Table Module to print a dual sided image ...

Page 145: ...TC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 16 Using the About button Step Description 1 Click on the About button to open a dialog box containing the copyright and version date code information about this Printer Driver software ...

Page 146: ...Card Printer Service Manual Rev 1 3 6 17 Using the Device Options tab DTC400 DTC300 Reviewing the Device Options tab DTC400 The DTC400 window with the Device Options tab is displayed below Note The DTC400 Printer now has frontside and backside options as shown below ...

Page 147: ...TC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 18 Reviewing the Device Options tab DTC300 The DTC300 window with the Device Options tab is displayed below Note The DTC300 Printer now has frontside and backside options as shown below ...

Page 148: ... Ribbon Type option Use the Ribbon Type option to select Print Ribbons Step Description 1 Select the appropriate Print Ribbon Type option from the dropdown menu for the type of Print Ribbon in use YMCKO Full Color Resin Black Overlay K Standard Resin K Premium Resin Colored Resin Metallic Resin KO Premium Resin Overlay ...

Page 149: ...on Step Description 1 Click on the Auto Ribbon Select button to verify that the Ribbon type selected matches the Ribbon installed in the Printer Note The Printer Driver will change the Ribbon type to the correct setting or validate It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct ...

Page 150: ...simple yet fast color balance adjustments b for more natural looking images without actually utilizing any specific color matching or c for customized printed coloring of the cards through the Image Color tab OR Select Monitor for the Printer Driver to make color corrections similar to the Algebraic option but through a more complex color matching algorithm OR Select System Color Management for Wi...

Page 151: ...elect the appropriate dither method according to the type of image to be printed This option affects objects printed with a resin only Print Ribbon Step Procedure 1 Select Optimized for Photo when printing photo quality images with resin OR Select Optimized for Graphics when printing drawings and graphics e g clipart logos etc with resin ...

Page 152: ...inting Note The program must be able to send down two or more separate pages to be printed within the same document 2 Page 1 will be transferred to the front side of the card Page 2 will be transferred to the backside of the card Note The Printer Driver will always place all odd numbered pages on the front side of the card and all even numbered pages on the back side with this option selected If a...

Page 153: ...this option to automatically print full color on the front of a card and resin black on the back of a card using either of the Full color YMCK or YMCKK Print Ribbons If using the YMCKO Ribbon type the front of the card is printed with the Ribbon s YMC Panels and the back is printed with the K Panel and the O Panel is printed on the front If using the YMCKOK Ribbon type the front of the card is pri...

Page 154: ...ng the Print Back Side First option Step Procedure 1 Select this option If you need to print the first page of a two page document on the backside of the card OR If you need to print the resin black on the chip side of the Smartcard The second page of the document will be printed on the front side of the card ...

Page 155: ...Select this option to print only onto the backside of cards Note Load the cards in the standard manner When this option is selected the Print Both Sides option is automatically disabled When attempting to print a two page document if Print Back Side Only is selected the first page of the document will print on the backside of the card The second page of the document will then be printed on the bac...

Page 156: ... this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select the Rotate Front 180 Degrees option to rotate the image on the front of the card by 180 degrees when printed OR Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180 degrees when printed ...

Page 157: ...capabilities of the Printer Note This option still allows the Printer to encode cards Step Description 1 Select this option to encode or re encode cards to save time and avoid the use of printing supplies Note When this option is selected no print data will not be sent to the Printer All encoding instructions will be sent according to how they are configured within the software ...

Page 158: ...M Card Printer Service Manual Rev 1 3 6 29 Using the Device Options tab DTC300M Reviewing the Device Options tab DTC300M The DTC300M window with the Device Options tab is displayed below Note The DTC400 Printer now has frontside and backside options as shown below ...

Page 159: ... Adjusting the Ribbon Type option DTC300M Use the Ribbon Type option to select Print Ribbons Step Description 1 Select the appropriate Print Ribbon Type option from the dropdown menu for the type of Print Ribbon in use K Standard Resin K Premium Resin Colored Resin Metallic Resin KO Premium Resin Overlay ...

Page 160: ...TC300M Step Description 1 Click on the Auto Ribbon Select button to verify that the Ribbon type selected matches the Ribbon installed in the Printer Note The Printer Driver will change the Ribbon type to the correct setting or validate It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct ...

Page 161: ...0M Select the appropriate dither method according to the type of image to be printed This option affects objects printed with a resin only Print Ribbon Step Procedure 1 Select Optimized for Graphics when printing drawings and graphics e g clipart logos etc with resin OR Select Optimized for Photo when printing photo quality images with resin ...

Page 162: ...of a full color Ribbon or when printing with a resin only Ribbon by adjusting the Resin Heat slide Note This control can be helpful for fine tuning the transfer of resin text and bar codes Step Procedure 1 Select Resin Heat Front K or Resin Heat Back K as needed Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR ...

Page 163: ... printing with a resin only Ribbon by adjusting the Resin Heat slide Note This control can be helpful for fine tuning the transfer of resin text and bar codes Step Procedure 1 Check on the Print Both Sides checkbox or the Print Back Side Only checkbox to activate the Resin Heat Back K slide Move the slide to the left to cause less heat to be used in the printing process causing resin images to be ...

Page 164: ... onto the card Step Procedure 1 Select KO Premium Resin Overlay under the Ribbon Type dropdown menu to activate the Overlay Heat 0 slide Check on the Print Both Sides checkbox to activate all three slides while also selecting KO Premium Resin Overlay under the Ribbon Type dropdown menu See below Move the slide to the left to cause less heat to be used in the printing process Note Certain card type...

Page 165: ...rinting Note The program must be able to send down two or more separate pages to be printed within the same document 2 Page 1 will be transferred to the front side of the card Page 2 will be transferred to the backside of the card Note The Printer Driver will always place all odd numbered pages on the front side of the card and all even numbered pages on the back side with this option selected If ...

Page 166: ...Back Side First option Step Procedure 1 Select the Print Back Side First option If you need to print the first page of a two page document on the backside of the card OR If you need to print the resin black on the chip side of the Smartcard Note The second page of the document will be printed on the front side of the card ...

Page 167: ... the backside of preprinted cards that must have their Magnetic Stripe or smart card chip encoded Note Load the cards in the standard manner When this option is selected the Print Both Sides option is automatically disabled When attempting to print a two page document if Print Back Side Only is selected the first page of the document will print on the backside of the card The second page of the do...

Page 168: ... this option to change the position of the printed image in relation to the set location of a card s Magnetic Stripe or smart chip Step Procedure 1 Select the Rotate Front 180 Degrees option to rotate the image on the front of the card by 180 degrees when printed OR Select the Rotate Back 180 Degrees option to rotate the image on the back of the card by 180 degrees when printed ...

Page 169: ...ng capabilities of the Printer yet still allows the Printer to encode cards Step Description 1 Select this option to encode or re encode cards without wasting additional time effort or printing supplies Note When this option is selected no print data will not be sent to the Printer All encoding instructions will be sent according to how they are configured within the software ...

Page 170: ...Yellow Magenta and Cyan Note In most cases the default settings of these options will suffice 2 Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide Move the slide to the left to cause less heat to be used in the printing process thus generating a lighter print OR Move the slide to the right to cause more heat t...

Page 171: ...nting with a resin only Ribbon by adjusting the Resin Heat slide Step Procedure 1 Adjust the Resin Heat Front K or the Resin Head Back K as needed Move the slide to the left to cause less heat to be used in the printing process causing resin images to be lighter or less saturated OR Move the slide to the right to a cause more heat to be used or b cause the resin image to be darker or more saturate...

Page 172: ...r uses when printing with the overlay panel of a Ribbon Note This control can be helpful for fine tuning the transfer of overlay onto the card Step Procedure 1 Move the slide to the left to cause less heat to be used in the printing process Note Certain card types may need additional heat for better transfer of the overlay material OR Move the slide to the right to cause more heat to be used ...

Page 173: ...go Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 44 Using the Color Matching option and Default button Step Procedure 1 To return all options to their factory settings click on the Default button ...

Page 174: ... 1 3 6 45 Using the Calibrate tab DTC400 DTC300 DTC300M Use the Calibrate tab to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer s memory ...

Page 175: ...he Vertical and Horizontal adjustment arrows to adjust the Image Position values When adjusting these values keep in mind that cards always remain in the same position while moving through the Printer regardless of image orientation To illustrate this the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 180 Degrees selection The o...

Page 176: ...d the rear of the Printer if a positive number is entered Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image Move toward the card output side of the Printer if a positive number is entered Move toward the card input side of the Printer if a negative number is entered Note No 1 The maximum value for the Vertical and Horizontal adj...

Page 177: ...nc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 48 Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer s Ribbon Sensor see instructions in the Calibration window below ...

Page 178: ...ing the Settings button Use the Settings button to bring up a separate dialog box for adjusting the internal Printer settings which are customized for every Printer at the factory and saved directly within the Printer s memory Note You can select the Restore Defaults to restore the internal default settings ...

Page 179: ...e installed The following describes these options and the Printer s magnetic encoding process The Card Printer comes with either a high coercivity factory installed Magnetic Stripe Encoding Module or a low coercivity Module The Printer cannot encode both types of Magnetic Stripes interchangeably within the same Printer Step Procedure 1 Select the Magnetic Encoding tab to display options for contro...

Page 180: ... encoding process Note Although the default ISO Magnetic Track Options should be correct for almost all applications these options can be customized if the application requires it Step Procedure 1 Select a Track selection to a Change all options separately for each of the three individual tracks b Select the Default button for each of the separate tracks to set these options back to the ISO Standa...

Page 181: ...which each of the three magnetic tracks will encode Note No 1 They do not designate which tracks the Printer will encode e g to encode only Track 2 This must be done through the specific software program Note No 2 Although the Printer Driver will remember the settings specified for each of the three tracks the Printer Driver will always default to displaying the options for Track 1 whenever the Pr...

Page 182: ...at for each of the Magnetic Stripe s three tracks Customize each track independently of the other two Specify which of the three tracks to customize by selecting one of the three track options Note No 1 After making the required selection the Magnetic Track Options box displays the current set of customization options for the selected track Note No 2 For most applications the default settings for ...

Page 183: ...adio buttons Use this option to customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected track Step Procedure 1 Select 75 BPI to change the bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI ...

Page 184: ...stomize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected track Note This character size includes the parity bit if enabled Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 Bits to change the bits per character to 7 BPC OR Select 8 Bits to change the bits per character to 8 BPC ...

Page 185: ... checkbox Multi Language Extension MLE support in Windows XP can cause text strings to be broken up into fragments This fragmentation of the text string prevents magnetic encoding Note This option may help correct encoding problems in all operating systems Step Procedure 1 Check this box to allow the Driver to process the fragmented text ...

Page 186: ...er ASCII Offset used to encode the magnetic data on the currently selected track Note This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO ...

Page 187: ...neration to none OR Select Even Parity to change the LRC Generation to Even Parity OR Select Odd Parity to change the LRC Generation to Odd Parity Using the Character Parity radio buttons Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected track Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Pari...

Page 188: ...x Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe OR Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right hand side of the card Step Procedure 1 Select the Shift Data Left checkbox option to apply to all tracks ...

Page 189: ... Manual Rev 1 3 6 60 Reviewing the ISO Track Locations Review the magnetic encoding Module which encodes onto tracks in accordance with an ISO 7811 2 Magnetic Stripe Note Refer to the diagram below for track locations TRACK1 0 110 TRACK2 0 110 TRACK3 0 110 0 130 0 140 0 223 0 353 0 493 ...

Page 190: ...lly added to the string of track data by customized ID software applications In most cases however the User must manually add these characters to the string of magnetic track data Entering the Track Information Note If these characters are not added to the track data the text intended for the magnetic track will most likely appear as printed text on the card Step Procedure 1 To avoid this symptom ...

Page 191: ...entinel Field Separator Valid Characters Maximum Number of Characters Track 1 ASCII 32 95 See the table below 78 Track 2 ASCII 48 63 See the table below 39 Track 3 ASCII 48 63 See the table below 106 Reviewing the Track Data Note Review this Note which displays how track the data should be entered for Tracks 1 2 and 3 Track Data Entry Sending data to Track 1 1 JULIE ANDERSON 623 85 1253 Sending da...

Page 192: ... Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 No 59 83 S 36 60 84 T 37 61 85 U 38 62 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 C 91 44 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 _ 48 0 72 H 49 1 73 I 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O ...

Page 193: ...rol where the Overlay O Panel and or the print area appear on a card Note This option is helpful if for example you would like to omit or block out the overlay or printing around a card s smart chip or Magnetic Stripe By default this option is set to print and overlay the entire card To customize the overlay and or print area select one of the options listed under Overlay Print Area ...

Page 194: ...rvice Manual Rev 1 3 6 65 Enabling the Frontside and Backside options Step Procedure 1 Select the Print Both Sides checkbox under the Device Options tab to enable the Backside option under the Overlay Print Area Note This same selection applies to the K Panel Resin backside option ...

Page 195: ...nics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 66 Enabling the Frontside option Overlay Print Area Step Procedure 1 Select the Front radio button which enables the Overlay Print Area and Security Options functions ...

Page 196: ...o Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 67 Enabling the Backside option Overlay Print Area Step Procedure 1 Select the Back radio button which enables only the Overlay Print Area function ...

Page 197: ...verlay and or print only in the space outside the selected and defined area OR Select the Omit Smart Chip Area option for the Printer to overlay and or print only in the space outside the standard location of a smart chip OR Select the Omit Magnetic Stripe Area option for the Printer to overlay and or print only in the space outside the standard location of an ISO Magnetic Stripe OR Select the Omi...

Page 198: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 69 Using the Overlay Print Area dropdown menu continued ...

Page 199: ...e 1 Select For Print and Overlay for the defined area to apply to both the printing and overlay process OR Select For Overlay Only for the defined area to apply only to the overlay process Note In this mode printing will still be allowed over the entire card and only the overlay will be affected OR Select For Print Only No Overlay for the defined area to apply only to the print process Important I...

Page 200: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 71 Using the Overlay Print Area continued ...

Page 201: ... Area Option Step Procedure 1 a Determine whether to use the Frontside option via the Front radio button or the Backside option via the Back radio button b Select the Defined Area s option to activate the card grid in the upper half of the window It is through this card grid that up to five 5 Defined Areas can be assigned ...

Page 202: ...sents the first defined area Determine the area of the card needed to define for a signature panel with a different size and location than the Driver s standard Omit Signature Area setting Note This area is indicated by the dashed outline Determine the area size by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size of the desire...

Page 203: ... Rev 1 3 6 74 Using the Defined Area Option continued Step Procedure 4 Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these values into the X and Y boxes Note The card grid lines are spaced at 2 inch 5mm intervals ...

Page 204: ...from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear upside down as it exits the Printer c Position the defined area opposite to the measurement of the onscreen card design which will appear right side up ...

Page 205: ... highlighted with a dotted outline c Define another area by clicking on the Defined Area UP arrow Another 2 x 2 5mm x 5mm area will appear in the lower left hand corner Note This is the location in which all newly defined areas will first appear Up to 5 areas can be defined however additional areas cannot be added until the most recently created area has been moved or sized Note For this reason si...

Page 206: ...ions dropdown menu list will be used to enable and select which type of visual security will be used The Visual Security dropdown list will be selectable only on the Front side see below Visual Security is not an option for the back side The following actions will occur when one of the Visual Security locations is selected The Overlay Print Area will be disabled The Security Options become selecta...

Page 207: ...C300M Card Printer Service Manual Rev 1 3 6 78 Selecting Orientation Landscape under Card tab Step Procedure 1 Select the Landscape radio button below under Orientation under the Card Size tab to use the Visual Security Solutions A to D as shown in this window ...

Page 208: ...0M Card Printer Service Manual Rev 1 3 6 79 Selecting the Visual Security Solutions dropdown menu A to D Step Procedure 1 Click on the Visual Security Solutions dropdown menu below under the Landscape Orientation see above to use the options shown in this display ...

Page 209: ...TC300M Card Printer Service Manual Rev 1 3 6 80 Selecting Orientation Portrait under Card tab Step Procedure 1 Select the Portrait radio button below under Orientation under the Card Size tab to use the Visual Security Solutions E to H as shown in this window ...

Page 210: ...00 DTC300M Card Printer Service Manual Rev 1 3 6 81 Selecting the Visual Security Solutions dropdown menu E to H Step Procedure 1 Click on the Visual Security Solutions dropdown menu under the Portrait Orientation see above to use the options shown below ...

Page 211: ...ontside option only Step Procedure 1 Click on either the VeriMark or HoloMark radio button as shown below The foil options are used to control the size of the exclusion area Note When VeriMark is selected a rectangle sized area is excluded HoloMark uses a square sized area 2 Click on the VeriMark radio button below for the rectangle sized area ...

Page 212: ...rgo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 83 Selecting the HoloMark radio button Frontside option only Step Procedure 1 Click on the HoloMark radio button below for the squared area size ...

Page 213: ...ard Custom Graphic in a 2D foil The custom VeriMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 VeriMark Card Landscape Orientation 4 positions below A D B C Sample 2 VeriMark Card Portrait Orientation 4 positions below F E G H ...

Page 214: ...ard Custom Graphic in a 2D foil The custom HoloMark image is stamped on blank standard sized cards You can select one of eight positions A to H as shown in the Portrait and Landscape samples below Sample 1 HoloMark Card Landscape Orientation 4 positions below D C B A Sample 2 HoloMark Card Portrait Orientation 4 positions below F E G H ...

Page 215: ...anel Resin option to control where the resin black K panel of a full color Ribbon is printed If printing with a resin only Ribbon type all K Panel Resin options will be grayed out Resin black text is desirable due to its sharp saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned ...

Page 216: ...nter Service Manual Rev 1 3 6 87 Enabling the Frontside and Backside options Step Procedure 1 Select Print Both Sides under the Device Options tab to enable the Backside option under the K Panel Resin tab Note This same selection applies to the K Panel Resin backside option ...

Page 217: ...TC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 88 Enabling the Frontside option K Panel Resin Step Procedure 1 Select the Front radio button to enable the Frontside option Note This enables all K Panel Resin functions as shown below ...

Page 218: ... DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 89 Enabling the Backside option K Panel Resin Step Procedure 1 Select the Back radio button to enable the Backside option Note This enables all K Panel Resin functions as shown below ...

Page 219: ...ext or bar codes are not TrueType fonts and or are not printing with the resin black panel Note The Printer Driver will print areas of the image where it finds black coloring with the Print Ribbon s resin black K panel as specified by each of the following options Step Procedure 1 When none of the options within this window are selected the Printer Driver will automatically print all TrueType blac...

Page 220: ...0 DTC300M Card Printer Service Manual Rev 1 3 6 91 Selecting the Full Card option Front and Back options Step Procedure 1 Select the Full Card option for the Printer Driver to print the resin black K panel for all black found within all areas of the image ...

Page 221: ...rd Printer Service Manual Rev 1 3 6 92 Selecting the Defined Area s option Front and Back options Step Procedure 1 Select the Defined Area s option for the Printer Driver to print the resin black K panel for all black found only in a desired and defined area or areas ...

Page 222: ...he Undefined Area s option Front and Back options Step Procedure 1 Select the Undefined Area s option for the Printer Driver to print the resin black K panel for all black found only in the space outside the defined areas Note In the card grid black indicates the area in which the resin black K panel will be printed ...

Page 223: ... s check box Note This will activate the card grid in the upper half of the window It is through this card grid that up to five areas can be defined When the card grid is first activated a small square will appear at its default size of 2 x 2 5mm x 5mm and at its default location in the lower left hand corner 0 0 This square represents the first defined area Note Changing the orientation of the ca...

Page 224: ...ary to define In the sample below this area is indicated by the dashed outline b Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Printer 3 Measure the total size for the area and enter those dimensions into the dimension boxes Note The minimum size an area can be is 2 x 2 5mm x 5mm 172355 Karen Atkins Access Level 2 ID 1234...

Page 225: ...es Note The card grid lines are spaced at 2 inch 5mm intervals 5 a Print the card design and note how the image is oriented on the card as it ejects from the Printer Note The location of a defined area is based on the card orientation as it exits the Printer b Measure the defined area location based on the printed card Note If selecting the Rotate Front 180 Degrees option the image will appear ups...

Page 226: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 97 Selecting the Defined Area s function continued Refer to the previous procedure ...

Page 227: ...Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 98 Selecting the Defined Area s function continued Refer to the previous procedure 172355 Karen Atkins Access Level 2 ID 1234478 Y 0 2 X 1 4 ...

Page 228: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 99 Selecting the Defined Area s function continued Refer to the previous procedure ...

Page 229: ... defined areas will first appear 7 a Use the Defined Area arrows to navigate back and forth from area to area Note The active area will always be highlighted with a dotted outline Up to 5 areas can be defined b Size and position each area as it is created because additional areas cannot be added until the most recently created area has been moved or sized 8 Delete an area by using the Defined Area...

Page 230: ...esignated areas will print with the Yellow Y Magenta M and Cyan C Ribbon panels directly beneath the resin black K panel OR Select this option if printing resin black text or bar codes onto a colored background to provide a more gradual transition between the two 2 Select the Print K Only option if printing resin black onto a white background to maximize the sharpness of printed text and bar codes...

Page 231: ...go Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 102 Using the Printer Supplies tab DTC400 DTC300 DTC300M Use the options on this tab to view information about the Ribbon installed in the Printer ...

Page 232: ...lectronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 103 Reviewing the Ribbon Information Step Procedure 1 Use the Ribbon information to determine which Ribbon is being used to print with and its part number ...

Page 233: ...LY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 104 Reviewing the Ribbon Level Indicator Step Procedure 1 Use the Ribbon Level indicator to view approximately how much Ribbon is left ...

Page 234: ...Calibrate tab Use the adjustment mode to change the Printer s internal settings Note The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box This dialog box is accessible only if the Printer is powered ON it is in Ready Mode and it is properly connected to the PC Caution These settings are optimized at the factory In most cases these settings can ...

Page 235: ... by increasing or decreasing the amount of heat used by the Printhead when printing Step Procedure 1 Lighten the printed image by clicking the down arrow to enter a negative value and decrease the amount of Printhead heat OR Darken the image by clicking the up arrow to enter a positive value and increase the amount of Printhead heat Caution If the value is set too high the Ribbon may jam or even b...

Page 236: ...ted image will move in relation to the fixed card position as a positive or negative Image Placement value is entered Step Procedure 1 Enter a negative value to move the printed image toward the leading edge of the card or the card output to the side of the Printer OR Enter a positive value to move the printed image toward the trailing edge of the card or the card input to the side of the Printer ...

Page 237: ...d position as a positive or negative Print End of Form value is entered Step Procedure 1 Enter a negative value to reduce the Print End of Form and move the end of the printable area more toward the leading edge of the card OR Enter a positive value to increase the print length and move the end of the printable area more toward the trailing edge of the card Maximum Adjustment Range The maximum adj...

Page 238: ...keep in mind that cards always remain in the same landscape orientation while moving through the Printer Step Procedure 1 Enter a negative value to move the image towards the bottom edge of the card See image below OR Enter a positive value to move the image towards the back top edge of the card see image below Maximum Adjustment Range The maximum adjustment range is 127 As a rule 10 equals about ...

Page 239: ...f 7 24vdc for Hi Co Magnetic cards and 2 54vdc for Lo Co Magnetic cards Depending on the cards that are being used it may be necessary to adjust the encoder voltage out of default See the next two procedures for instructions on adjusting the Magnetic Encoder Voltage Note The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value This ...

Page 240: ...n order to properly set the Encoder Voltage Offset value This information should be available through the card manufacturer or reseller 2 Use the following equation to identify the proper Mag Hi Co Voltage Offset value 36500 Desired Voltage 4 6 1 23 1 2670 39 0625 40 X 1 For example Required Encoder Voltage 9vdc 36500 9 4 6 1 23 1 2670 39 0625 40 X 1 15 3 Change the Mag Hi Co Voltage Offset value ...

Page 241: ...rder to properly set the Encoder Voltage Offset value This information should be available through the card manufacturer or reseller 2 Use the following equation to identify the proper Mag Lo Co Voltage Offset value 36500 Desired Voltage 4 6 1 23 1 2670 39 0625 126 X 1 For example Required Encoder Voltage 1 5vdc 36500 1 5 4 6 1 23 1 2670 39 0625 126 X 1 42 3 Change the Mag Lo Co Voltage Offset val...

Page 242: ...ntered Note For this diagram imagine that the card is transparent and the card s Magnetic stripe can be seen through the top or front side of the card Step Procedure 1 Enter a negative value to move the start of the magnetic data more toward the leading edge of the card or the card output to the side of the Printer OR Enter a positive value to move the start of the magnetic data toward the trailin...

Page 243: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 6 114 Using the Mag Top of Form Option continued ...

Page 244: ...e to decrease the amount of tension that is placed on the Ribbon during printing OR Enter a positive value to increases the amount of tension that is placed on the Ribbon during printing Using the LCD Contrast Option Use this option to adjust the contrast of the LCD Step Procedure 1 Enter a positive value to increase the contrast of the LCD display on the front of the Printer OR Enter a negative v...

Page 245: ...ee Using the Flipper Center Offset Option Use this option to change the card position on the Flipper Table relative to the center for flipping Note This is important to maintain the proper clearance with surrounding objects when flipping a card Step Procedure 1 Enter a negative value to position a card closer to the output of the Printer when the Flipper is in home horizontal position Or Enter a p...

Page 246: ...ne in order to adjust travel to and from the Flipper and the Smart Card Docking Module Step Procedure 1 Enter a negative value to decrease the amount of Flipper angular movement from the home position to the smart card loading position Or Enter a positive value to increase the amount of Flipper angular movement from the home position to the smart card loading position Maximum Adjustment Range The ...

Page 247: ...TC300M Card Printer Encoders Cleaning Kit Part Number 085976 ___________ 7 3 Supplies included with the Cleaning Kit ______________________________________________ 7 3 Cleaning the Printhead _______________________________________________________________ 7 4 Cleaning the Platen and the Card Feed Rollers _____________________________________________ 7 5 Cleaning the Platen and the Card Feed Rollers...

Page 248: ...nsitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharg...

Page 249: ...eaning Kit This Cleaning Kit provides you with the specialized cleaning supplies and the required cleaning procedures for you to maintain your Fargo DTC400 DTC300 DTC300M Card Printer Encoders The following cleaning procedures will require less than ten minutes For more thorough cleaning instructions please refer to the Cleaning Section in the appropriate User Guide Four 4 Printhead Cleaning Swabs...

Page 250: ...ntain a consistent print quality Step Procedure 1 Open the Printer s Front Cover 2 Remove the Print Ribbon 3 Squeeze the Printhead Cleaning Swab to saturate the tip of the swab with alcohol 4 Use the Printhead Cleaning Swab to gently rub back and forth over the entire length of the Printhead 3 to 4 times 5 Once the Printhead is completely dry replace the Ribbon and close the Front Cover ...

Page 251: ...ximately every 1000 prints to maintain a consistent print quality Note The Card Feed Rollers move the card throughout the print process Rollers should be kept clean to prevent card jams and card contamination This cleaning process will ultimately lead to better print quality and extended Printhead life Step Procedure 1 Open the Printer s Front Cover and remove the Print Ribbon ...

Page 252: ...emove all the cards from the Printer s Input Hopper 3 Use the Cleaning Card from the Printer s and remove the adhesive backing from both sides of the card Note If your Printer has a Magnetic Encoder installed be sure to leave the small Liner Strip on top of the Cleaning Card in place This small strip is needed to protect the Magnetic Head from the adhesives on the Cleaning Card ...

Page 253: ... Platen and the Card Feed Rollers continued Step Procedure 4 Insert the Cleaning Card into the Single Feed Card Slot until the card stops Note If your Printer is equipped with a Magnetic Encoder you must insert the Cleaning Card with the printed side up and with the small Liner Strip towards the front of the Printer ...

Page 254: ...inter will then perform an automated cleaning procedure This procedure is designed to thoroughly clean the Platen and the Card Feed Rollers inside the Printer Cleaning the Printer s Interior Periodically use a Cleaning Pad from the Printer s Cleaning Kit to remove dust and other contaminants from inside the Printer Note Dust and other particles may accumulate inside the Printer with continued usag...

Page 255: ...C400 DTC300 DTC300M Parts Replacement Table continued 8 13 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued 8 14 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued 8 15 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued 8 16 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued 8 17 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table c...

Page 256: ...980 continued 8 55 Replacing the Ribbon Motor Supply Assembly D900121 O Ring Drive Belt 140212 Encoder A000126 Sensor and Motor D840980 continued 8 56 Board Interface and Printhead Replacements 8 57 Replacing the Power Communication Board A000368 8 57 Replacing the Power Communication Board A000368 continued 8 58 Replacing the Printhead Assembly D900023 8 59 Replacing the Printhead Assembly D90002...

Page 257: ...rd Feed or Exit Roller D900042 and the Card Drive Gear 810266 8 93 Refer to Drawing D900110 8 93 Replacing the Card Feed or Exit Roller D900042 and the Card Drive Gear 810266 continued 8 94 Replacing the Card Feed or Exit Roller D900042 and the Card Drive Gear 810266 continued 8 95 Replacing the Pinch Roller D900098 8 96 Refer to Drawing D900110 8 96 Replacing the Pinch Roller D900098 continued 8 ...

Page 258: ...nsitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharg...

Page 259: ...e Manual Rev 1 3 8 5 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table Part No Description Category Drawing No 810266 Gear DTC400 DTC30 0 DTC300MCar d Transport Belts Gears D900110 D840888 Pulley DTC400 DTC30 0 DTC300M Platen Idler Belts Gears D900089 Continued on the next page ...

Page 260: ...00 DTC300M Parts Replacement Table continued Part No Description Category Drawing No D900106 Pulley DTC400 DTC30 0 DTC300M Ribbon Supply Drive Belts Gears D900110 D900047 Pulley Platen Roller Drive Belts Gears D900110 F000063 Belt DTC400 DTC30 0 DTC300M Ribbon Supply Drive O Ring Belts Gears D900110 Continued on the next page ...

Page 261: ... 1 3 8 7 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued Part No Description Category Drawing No F000092 Belt DTC400 DTC30 0 DTC300M Platen Roller Drive Belt Belts Gears D900110 F000094 Belt DTC400 DTC30 0 DTC300M Platen Idler Belt Belts Gears D900110 Continued on the next page ...

Page 262: ...nual Rev 1 3 8 8 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued Part No Description Category Drawing No A000365 Board DTC400 DTC300 DTC300 M RFID antenna Board D90007 7 E000480 Power Supply Power NA 130063 Power Cord Domestic Cables NA 130069 Power Cord Europe Cables NA ...

Page 263: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 9 D900000 Cover DTC400 DTC300 DTC300 M Baseplate Cover D90011 5 Continued on the next page ...

Page 264: ...ev 1 3 8 10 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued Part No Description Category Drawing No D900029 Cover DTC400 DTC30 0 DTC300M Printhead Cover D900148 D900064 01 Cover DTC400 Output Cover R900100 D900064 02 Cover DTC300 Output Cover D900150 Continued on the next page ...

Page 265: ... Manual Rev 1 3 8 11 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued Part No Description Category Drawing No D900065 01 Cover DTC400 Input Cover D900151 D900065 02 Cover DTC300 Input Cover D900147 D900066 Cover DTC 300 400Rear Cover D900148 Continued on the next page ...

Page 266: ...TC300M Parts Replacement Table continued Part No Description Category Drawing No D900072 01 Cover DTC400 Ribbon Cartridge Door Cover D900151 D900072 02 Cover DTC300 Ribbon Cartridge Door Cover D900147 D900072 03 Cover DTC300M Ribbon Cartridge Door Cover D900190 D900073 Cover Card Input Door Cover D900148 Continued on the next page ...

Page 267: ...ment Table continued Part No Description Category Drawing No D900107 Cover Magnetic Module Cover D900148 810492 DTC400 DTC30 0 DTC300M Encoder Wheel Mis Hardware D900110 D900046 DTC400 DTC30 0 DTC300M Driver Roller Locking Bushings Mis Hardware D900110 D900090 DTC400 DTC30 0 DTC300M Ribbon Supply Shaft Mis Hardware D900110 Continued on the next page ...

Page 268: ...r Service Manual Rev 1 3 8 14 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued Part No Description Category Drawing No D900096 DTC400 DTC300 DTC300M Front Cover Latch Mis Hardware D900110 D900097 Card Hopper Tray Mis Hardware D900100 Continued on the next page ...

Page 269: ...0 DTC300 DTC300M Parts Replacement Table continued Part No Description Category Drawing No D900104 DTC400 DTC300 DTC300M Card Tray Mis Hardware D900110 F000337 Spring DTC400 DTC300 DTC300M Card Tray Mis Hardware D900110 D840980 Motor DTC400 DTC300 DTC300M Ribbon Rewind Motor Only Motor D900121 Continued on the next page ...

Page 270: ...00 DTC300 DTC300M Parts Replacement Table continued Part No Description Category Drawing No D900033 Motor DTC400 DTC300 DTC300M Baseplate Fan Motor D900115 D900087 Motor DTC400 DTC300 DTC300M Stepper Drive Motor D900087 D900121 Motor DTC400 DTC300 DTC300M Ribbon Supply Motor ASY Motor D900121 Continued on the next page ...

Page 271: ...Parts Replacement Table continued Part No Description Category Drawing No D900092 Output Hopper Cover D900150 044304 044305 044306 044307 044308 Top Cover Assembly for all DTC400 DTC300 DTC300M Card Printers includes Print Circuit Boards Mis Hardware D900100 D900084 Card Feed Motor Roller Assembly Motor D900077 Continued on the next page ...

Page 272: ...TC300 DTC300M Parts Replacement Table continued Part No Description Category Drawing No D900086 Ribbon Take Up Motor Assembly Motor D900077 A000368 Power Communication Board Board D900115 D900085 Headlift Motor Cam Assembly Motor D900077 A000374 Sensor D900138 Bracket Ribbon Sensor Sensor D900078 Continued on the next page ...

Page 273: ...ervice Manual Rev 1 3 8 19 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued Part No Description Category Drawing No D900113 Headlift Sensor Sensor D900077 D900035 Printhead Cable Cable NA D9010089 Idler Pulley Shaft Mis Hardware D900077 Continued on the next page ...

Page 274: ...t Table continued Part No Description Category Drawing No 044301 Kit DTC400 DTC300 DTC 300M Printhead Kit Printhead D900110 D900040 Roller DTC400 DTC300 DTC 300M Card Cleaning Roller Driven Roller D900110 D900041 Roller DTC400 DTC300 DTC 300MPlaten Roller D900110 D900088 Roller DTC400 DTC300 DTC 300M Output Mag Roller D900110 Continued on the next page ...

Page 275: ...21 Reviewing DTC400 DTC300 DTC300M Parts Replacement Table continued Part No Description Category Drawing No D900098 Roller DTC400 DTC300 D TC300M Pinch Roller Roller D900110 D900042 Roller DTC400 DTC300 D TC300M Card Feed Roller D900110 A000126 Sensor DTC400 DTC300 D TC300M Ribbon Rewind Sensor D900121 ...

Page 276: ...d Ribbon Drive Cable D900031 6 pin 6 wire Connector J20 Main Power from Power USB Board A000368 Cable D900034 J7 Printhead Assembly D900023 Cable D900035 J16 Color Sensor Board Assembly A000375 Cable D900080 2 pin 2 wire Connector J23 LED Board Assembly A000374 Cable D900114 3 pin 3 wire Connector J22 Headlift Sensor Assembly D900113 4 pin 4 wire Connector J9 Encoder and Card Sensor Assembly D9000...

Page 277: ...er Parts Needed D900066 Rear Cover Estimated Repair Time 2 to 5 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Use a No 2 Phillips screwdriver to remove the two 2 screws 130984 that secure the Rear Cover to the Baseplate as shown in the lower middle left and lower right of the photo below 3 Remove the Rear Cover See Replacing the Rear Cover D900...

Page 278: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 24 Replacing the Rear Cover D900066 continued ...

Page 279: ...0064 This procedure applies to the DTC400 DTC300 DTC300M Printers Refer to Drawings D900147 D900190 and D900151 Tools Needed Phillips Head Screwdriver Parts Needed D900064 Rear Cover Estimated Repair Time 2 to 10 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer Continued on the next page ...

Page 280: ...900092 by the sides with your thumb and forefinger Compress the sides of the door by squeezing your fingers together and then gently pull it out b Use a No 2 Phillips screwdriver to remove the following The two 2 screws 130984 that secure the Left End Cap D900064 01 DTC400 900064 02 DTC300 to the main assembly 3 Replace the Left End Cap D900092 to the main assembly Continued on the next page ...

Page 281: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 27 Replacing the Left End Cap D900092 ...

Page 282: ...65 01 and 02 This procedure applies to the DTC400 DTC300 DTC300M Printers Refer to Drawings D900147 D900190 and D900151 Tools Needed Phillips Head Screwdriver Parts Needed D900066 Rear Cover Estimated Repair Time 5 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer Continued on the next page ...

Page 283: ... sides of the door by squeezing your fingers together and then gently pull the door of the Input Cover Note The Input Door is composed of a durable polycarbonate material and is able to withstand extreme flexibility before breaking b Use a No 2 Phillips screwdriver to remove the following The two 2 screws 130984 that secure the Input Tray D900097 and the Right End Cap D900065 01 and 02 to the main...

Page 284: ...aution Turn off the Printer and unplug the power cord from the Printer 2 a Grasp the Input Door Assembly D900148 by the sides with your thumb and forefinger b Compress the sides of the door by squeezing your fingers together and then gently pull the door of the Input Cover Note The Input Door is composed of a durable polycarbonate material and is able to withstand extreme flexibility before breaki...

Page 285: ...Manual Rev 1 3 8 31 Replacing the Output Door Assembly D900092 Refer to Drawings D900159 Tools Needed None Parts Needed Input Door D900092 Estimated Repair Time 5 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer Continued on the next page ...

Page 286: ...Output Door Assembly D900092 by the sides with your thumb and forefinger b Compress the sides of the door by squeezing your fingers together and then gently pull the door of the Output Cover Note The Output Door is composed of a durable polycarbonate material and is able to withstand extreme flexibility before breaking 3 Replace the Output Door Assembly D900092 Continued on the next page ...

Page 287: ...nput Tray D900097 Estimated Repair Time 5 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Open the Input Door 3 Use a No 2 Phillips screwdriver to remove the two 2 screws 130984 that secure the Input Tray D900097 and the Input Cover D900064 02 4 Pull the bottom of the Input Tray out and then down to remove 5 Replace the Input Tray D900097 Continu...

Page 288: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 34 Replacing the Input Tray D900097 continued ...

Page 289: ...driver Parts Needed Printhead Access Cover D900029 Estimated Repair Time 5 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Turn the Printer over and remove the one 1 thumb screw 130883 from the Printhead Access Cover D900029 3 Remove the Printhead Access Cover 4 Replace the Access Cover D900029 Continued on the next page See upper middle left of ...

Page 290: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 36 Replacing the Printhead Access Cover D900029 continued ...

Page 291: ...00148 Tools Needed Phillips Head Screwdriver Parts Needed Magnetic Module Door D900107 Estimated Repair Time 5 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Use a No 2 Phillips screwdriver to remove the one 1 screw 180948 to the Magnetic Door D9000107 3 Replace the Magnetic Door D9000107 Continued on the next page ...

Page 292: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 38 Replacing the Magnetic Module Door D900107 continued ...

Page 293: ...Print Circuit Board DTC400 Top Cover Replacement 044308 includes Print Circuit Board Refer to Drawing D900100 Tools Needed Torx T 10 Screwdriver No 2 Phillips Screw Driver Parts Needed Top Cover Assembly see above Estimated Repair Time 10 to 20 minutes Steps Procedure 1 Caution No 1 Turn off the Printer and unplug the power cord from the Printer Caution No 2 Use caution when replacing the Top Cove...

Page 294: ...the Card Output Door See Replacing the Output Door Assembly D900092 6 Use a Torx T 10 screwdriver to remove two 2 F000178 screws that secure the Top Cover Assembly see previous page to the Main Printer Chassis Note The Top Cover and the Board do not separate 7 Disconnect all the connections to the Main Board 8 Pull the Top Cover Assembly back to release it from the front mounting clips 9 Replace t...

Page 295: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 41 Replacing the Top Cover Assembly includes Print Circuit Board continued ...

Page 296: ...crewdriver Parts Needed Front Cover DTC300 M D900072 03 Front Cover DTC300 D900072 02 Front Cover DTC400 D900072 01 Estimated Repair Time 5 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 a Push open the Cover b Gently apply force to the middle of the Cover to flex the Tabs out of their locating holes in the Frontside Plate 3 Remove and replace t...

Page 297: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 43 Replacing the Front Cover D900072 03 DTC300M D900072 02 DTC300 D900072 01 DTC400 continued ...

Page 298: ...late D900000 Estimated Repair Time 35 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the ...

Page 299: ...Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 45 Replacing the Baseplate D900000 continued Steps Procedure 5 Use the Torx T 10 screwdriver to remove the two 2 front Baseplate mount screws F000170 Continued on the next page ...

Page 300: ...tronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 46 Replacing the Baseplate D900000 continued 6 Use the Torx T 10 screwdriver to remove the two 2 rear Baseplate mount screws F000170 Continued on the next page ...

Page 301: ... 47 Replacing the Baseplate D900000 continued Steps Procedure 7 Use a 7 32nd nut driver to remove the one 1 nut 130985 that secures the ground cables to the Baseplate 8 Disconnect the Communication Ribbon Wire D900034 from the J7 Main Board connection 9 Turn the Printer over Continued on the next page ...

Page 302: ...0 continued Steps Procedure 10 a Use a needle nose pliers to firmly grasp the Card Hopper spring Shaft D900052 as shown below b Use a No 2 Phillips screwdriver to remove the one 1 Card Hopper Spring Shaft mounting screw F000231 as shown below 11 Lift the back of the Baseplate up and then pull out to remove it Continued on the next page ...

Page 303: ...300M Card Printer Service Manual Rev 1 3 8 49 Replacing the Baseplate D900000 continued Steps Procedure 12 Remove the Power Communication Board See Replacing the Power Communication Board A000368 13 Remove the Fan Assembly See Replacing the Fan Assembly D900033 ...

Page 304: ...he Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Remove the Stepper Motor Idler Pulley D840888 and the Platen Roller Drive Gear D900047 See Replacing the ...

Page 305: ...e Encoder Wheel 9 Remove the Wave Washer 130951 10 Use a Small Flathead Screwdriver to gently pry the Roller Shaft Locking Bushing arm D900046 out about 2mm 11 Rotate the Roller Locking Shaft Bushing Counter Clockwise 1 8 of a turn 12 Remove the Roller Shaft Locking Bushing 13 Pull out the Cleaning Roller D900040 14 Replace the Card Clean Roller D900040 See Replacing the Card Clean Roller D900040 ...

Page 306: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 52 Replacing the Clean Roller Plate D900102 continued See the previous page ...

Page 307: ...5 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Rep...

Page 308: ...r to remove the three 3 screws F000178 that secure the Ribbon Supply Motor Assembly to the Printer side plate 8 Pull the Ribbon Take up Motor assembly off the Printer side plate Note the position of the Ribbon and Head lift Sensor Cables for re assembly When reassembling a small Needle Nose pliers will be needed to reattach the Ribbon Supply O ring belt 140212 Caution Be sure to line the Encoder W...

Page 309: ...980 continued Steps Procedure 9 Use a Torx T 10 Screwdriver to remove the two 2 screws F000170 that secure the Motor D840980 to the Ribbon Supply Assembly as shown below 10 Remove the Motor 11 Use a Torx T 10 Screwdriver to remove the two 2 screws F000177 that secure the Encoder Sensor A000126 to the Ribbon Supply Assembly as shown below 12 Remove the Encoder Sensor 13 Reverse to reassemble Contin...

Page 310: ...cs Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 56 Replacing the Ribbon Motor Supply Assembly D900121 O Ring Drive Belt 140212 Encoder A000126 Sensor and Motor D840980 continued See previous page for related procedure ...

Page 311: ...rinter 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 a Remove the Input Tray Replacing the Input Tray D900097 b ...

Page 312: ... secure the Power Communication Board Cover D900026 to the Printer Baseplate D900000 See below 8 Disconnect the Communication Ribbon Wire D900034 from the J3 Power Board connection 9 Use a Torx T 10 screwdriver to remove the two 2 screws F000169 that secure the Printer Power Communication Board A000368 to the Printer Baseplate See below 10 Remove and replace the Power Communication Board A000368 S...

Page 313: ...nts wipe the glass coated area of the Printhead immediately with a Printhead Cleaning Swab See Cleaning the Printhead in Section 5 Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Turn the Printer on its back 3 Unscrew the thumb screws 130883 4 Remove the Access Cover D900029 5 Grasp the two plastic tabs on each side of the Printhead Assembly D900023 sque...

Page 314: ...0 DTC300M Card Printer Service Manual Rev 1 3 8 60 Replacing the Printhead Assembly D900023 continued Steps Procedure 7 Disconnect the cables from the Printhead Assembly See below 8 Replace the Printhead Assembly D900023 See below 9 Reverse to re assemble ...

Page 315: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 61 Replacing the Printhead Assembly D900023 continued ...

Page 316: ...NLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 62 Motor and Magnetic Head Replacements Refer to this display for all four 4 Motor replacement procedures in this section See below ...

Page 317: ... Procedures 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Lef...

Page 318: ... Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 64 Replacing the Headlift Motor Assembly E000806 and the Headlift Cam D900075 continued See previous page and following two pages for procedural steps ...

Page 319: ... Headlift Motor Assembly E000806 and the Headlift Cam D900075 continued Steps Procedures 6 a Use a Torx T 10 screwdriver to remove the two 2 screws F000171 that secure the Printhead Cam Lever D900043 See previous page and below b Note the position of the Print Headlift Spring and Cam position Continued on the next page ...

Page 320: ...that secure the Headlift Motor to the Printer as shown below b It will be necessary to manually turn the Headlift Cam in order to gain access to all four screws as shown below 8 Position the Headlift Cam to ensure it is clear of the Headlift Sensor 9 Partially pull the Headlift Motor Assembly E000806 out the front of the Printer 10 Disconnect the Headlift Motor power cable See below 11 Pull the He...

Page 321: ... the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Use a Torx T 10 screwdriver to remove the three 3 screws F000177 that secu...

Page 322: ...ures 8 Pull the Motor Roller Assembly out of the Printer Note 1 The access hole for the Card Input Roller is virtually the same size as the Roller so some force will be needed to put the Roller through the hole Note 2 Be sure to remove any grease off of the Card input Access hole before you insert a new Roller into the hole 9 Reverse to re assemble Continued on the next page ...

Page 323: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 69 Replacing the Input Feed Motor Assembly D900084 continued ...

Page 324: ...nput Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Remove the Baseplate Assembly See Replacing the Baseplate D900000 6 Remove the Headlift Motor Assembly See Replacing the Headlift Motor Assembly D900085 Caution The Headlift Ex Spring F000...

Page 325: ...Printer Service Manual Rev 1 3 8 71 Replacing the Stepper Motor assembly D900087 continued Steps Procedures 9 Push the Stepper Motor into the Motor cavity 10 Disconnect the Stepper Motor Power Cable 11 Replace the Stepper Motor Assembly D900087 12 Reverse to re assemble ...

Page 326: ...Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Disconnect the Ribbon Take up Power cable 6 Use a Torx T 10 screwdriver to remove the four 4 screws F000177 that secure the Ribbon Take up Motor E000806 to the Print...

Page 327: ...ICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 73 Replacing the Ribbon Take up Motor D900086 continued See lower right of display Continued on the next page ...

Page 328: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 74 Replacing the Ribbon Take up Motor D900086 continued ...

Page 329: ...ts Needed Magnetic Encoding Module D900050 Estimated Repair Time 5 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 a Remove the one 1 screw connecting the Magnetic Door Cover D900107 b Pull out the Magnetic Encoder Assembly D900050 See below 3 Remove and replace the Magnetic Head Assembly D900050 See next page 4 Reverse to re assemble Continued o...

Page 330: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 76 Replacing the Magnetic Module Door D900107 continued ...

Page 331: ... the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Remove the Top Cover Assembly See...

Page 332: ...eplacing the Ribbon LED Sensor Assembly A000374 and D900138 continued Steps Procedure 7 Disconnect the Ribbon Sensor LED cable 8 Use a Torx T 10 screwdriver to remove the two 2 screws F0001778 that secure the Ribbon LED Sensor to the Printer 9 Replace the Sensor A000374 and D900138 10 Reverse to reassemble ...

Page 333: ...Clip 140062 X1 Estimated Repair Time 30 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing th...

Page 334: ... DTC300M Card Printer Service Manual Rev 1 3 8 80 Replacing the RFID Sensor Assembly A000365 Ribbon Encoder Wheel 810492 Encoder Pulley D900106 and Ribbon Supply Hub D900090 continued See previous page and following pages relating to this specific procedure ...

Page 335: ... DTC300M Card Printer Service Manual Rev 1 3 8 81 Replacing the RFID Sensor Assembly A000365 Ribbon Encoder Wheel 810492 Encoder Pulley D900106 and Ribbon Supply Hub D900090 continued See previous page and following pages relating to this specific procedure ...

Page 336: ...ve the Ribbon Supply Hub Retaining Ring 140048 and slide the Ribbon Supply Drive Pulley D900106 and Encoder Wheel 810492 off the Shaft as shown below 8 Use a Flathead screwdriver to remove the retaining clip 140062 from the Ribbon Supply Hub Shaft D900090 9 Use a Torx T 10 screwdriver to remove the two 2 screws F000177 That secure the RFID Sensor Assembly A000365 to the Printer 10 Disconnect the R...

Page 337: ... from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Remove the Printer Baseplate See Replacing the B...

Page 338: ...lacing the Headlift Sensor Assembly D900113 continued Steps Procedure 7 Use a Needle Nose Pliers to firmly grasp the Headlift Sensor and pull to remove it Note The Headlift Sensor is a pressure fit Sensor and does not rely on any screws to fasten it to the Printer 8 Replace the Sensor 9 Reverse to reassemble ...

Page 339: ...edure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End ...

Page 340: ...ad Screwdriver to gently pry the Roller Shaft Locking Bushing arm D900046 out about 2mm 8 Rotate the Roller Locking Shaft Bushing Counter Clockwise 1 8 of a turn as shown below 9 Remove the Roller Shaft Locking Bushing 10 Pull out the Platen Roller D900041 11 Replace the Platen Roller D900041 Note Be sure to add the retaining clip 140062 to the new Platen Roller before it is inserted into the Prin...

Page 341: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 87 Replacing the Platen Roller D900041 continued ...

Page 342: ...e Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Remove the Stepper Motor Idler Pulley D840888 and the Platen Roller Drive Gea...

Page 343: ...be replaced See replacing the Encoder Wheel 9 Remove the Wave Washer 130951 10 Use a Small Flathead Screwdriver to gently pry the Roller Shaft Locking Bushing arm D900046 out about 2mm 11 Rotate the Roller Locking Shaft Bushing Counter Clockwise 1 8 of a turn 12 Remove the Roller Shaft Locking Bushing 13 Pull out the Cleaning Roller D900040 14 Replace the Card Clean Roller D900040 See Replacing th...

Page 344: ...ICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 90 Replacing the Card Cleaning or Feed Roller D900040 left of Platen and the Card Drive Gear 810266 continued ...

Page 345: ...ools Needed Torx T 10 Screwdriver Parts Needed Estimated Repair Time 15 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 ...

Page 346: ...Replacing the Input Pusher D900104 continued Steps Procedure 4 Remove the Printer Baseplate See Replacing the Baseplate D900000 5 Remove the Flange Bearing F000350 that connects the Input Pusher D900104 to the Card Input Shaft D900052 and Spring F000337 as shown on the next page Continued on the next page ...

Page 347: ...n Turn off the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 ...

Page 348: ...ad Screwdriver gently pry the Roller Shaft Locking Bushing arm D900046 out about 2mm 9 Rotate the Roller Locking Shaft Bushing Counter Clockwise 1 8 of a turn as shown below 10 Remove the Roller Shaft Locking Bushing 11 Pull out the Card Exit Roller D900042 12 Replace the Card Exit Roller Caution Be sure to add the retaining clip 140062 to the new Cleaning Roller before it is inserted into the Pri...

Page 349: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 95 Replacing the Card Feed or Exit Roller D900042 and the Card Drive Gear 810266 continued ...

Page 350: ...r and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Use a Retaining Ring ...

Page 351: ... pry the Roller Shaft Locking Bushing arm D900046 out about 2mm 9 Rotate the Roller Locking Shaft Bushing Counter Clockwise 1 8 of a turn as shown below 10 Remove the Roller Shaft Locking Bushing 11 Pull out the Pinch Roller D900098 12 Replace the Pinch Roller D900098 Caution Be sure to add the retaining clip 140062 to the new Cleaning Roller before it is inserted into the Printer 13 Reverse to re...

Page 352: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 98 Replacing the Pinch Roller D900098 continued See the previous page ...

Page 353: ...inter and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Use a Retaining R...

Page 354: ...ently pry the Roller Shaft Locking Bushing arm D900046 out about 2mm 9 Rotate the Roller Locking Shaft Bushing Counter Clockwise 1 8 of a turn as shown below 10 Remove the Roller Shaft Locking Bushing 11 Pull out the Pinch Roller D900098 12 Replace the Pinch Roller D900098 Caution Be sure to add the retaining clip 140062 to the new Cleaning Roller before it is inserted into the Printer 13 Reverse ...

Page 355: ...RESTRICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 101 Replacing the Cleaning Roller Lever D900051 continued See procedure on previous page ...

Page 356: ...e 30 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Turn the Printer over 4 Unscrew the one 1 thumbscrews 130887 that secures the Print Head Cover Plate to the Baseplate 5 Remove the Head Cover Plate 820253 6 Remove the Printhead See Replacing the Printhead Assembly D900023 7 Disconnec...

Page 357: ...00M Card Printer Service Manual Rev 1 3 8 103 Replacing the Printhead Cable Assembly D900035 continued Steps Procedure 8 Place the Printer back on its feet and disconnect the Printhead Data Cable from the Main Board 9 Remove and replace the Printhead Data Cable ...

Page 358: ...nter 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Remove the Printer Baseplate See Replacing the Printhead Asse...

Page 359: ...nics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 105 Replacing the Fan Assembly D900033 continued Steps Procedure 7 Feed the Fan Assembly power cable out of the Printer 8 Remove and replace the Fan Assembly D900033 ...

Page 360: ...p 140063 1 Estimated Repair Time 20 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Ou...

Page 361: ...en Roller Drive Gear D900047 continued Steps Procedure 7 Use a Small flat head screwdriver to remove the retaining clip 140063 from the Stepper Motor Idler Pulley D840888 8 Loosen but do not remove the Stepper Motor Idler Pulley tension set screw 9 Carefully slide of both the Stepper Motor Idler Pulley D840888 and the Platen Roller Drive Gear D900047 at the same time ...

Page 362: ...f the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover See Replacing the Rear Cover D900066 3 Remove the Input Door and Right End Cap See Replacing the Input Door Assembly D900148 See Replacing the Right End Cap D900065 01 and 02 4 Remove the Card Output Door and Left End Cap See Replacing the Output Door Assembly D900092 See Replacing the Left End Cap D900064 5 Remove th...

Page 363: ... 3 8 109 Replacing the Stepper Motor Idler Pulley Shaft Assembly D900089 and the Stepper Motor Drive Belt F000094 continued Steps Procedure 7 Use a Torx T 10 screwdriver to remove the Stepper Motor Idler set screw 8 Remove the Stepper Motor Drive Belt F00094 9 Remove the Stepper Motor Idler Pulley ...

Page 364: ...sembly D900200 Refer to Drawings D900200 Tools Needed Phillips Head Screwdriver Parts Needed Step0er Motor Idler Puley shaft assembly D900089 1 Stepper Motor Drive Belt F00094 Estimated Repair Time 35 minutes Steps Procedure 1 Caution Turn off the Printer and unplug the power cord from the Printer 2 Remove the Rear Cover D90066 to the Printer Continued on the next page ...

Page 365: ...DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 8 111 Replacing the Flipper Table Module Assembly D900200 continued Step Description 3 Remove the Card Output or Exit Door D900092 and Left End Cap D900064 to the Printer as shown below ...

Page 366: ... as shown below b Place the Flipper Table next to Printer as shown below 5 Connect the Flipper Table Module cable as shown below 6 Slide in the Flipper Table Module pins as shown below 7 Attach the Flipper Table Module pin screw as shown below 8 Use the Torx T 10 screwdriver to attach the one 1 front Baseplate mount screws F000170 as shown below 9 Attach the Flipper Table Module Cover as shown bel...

Page 367: ...ith a specific packing procedure for this Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with compressed air 2 Wipe it down with a lint free cloth 3 Clean the Printhead with a alcohol swab 4 Pack the Printer in the original carton and packing materials 5 Ensure to enclose any necessary paperwork test cards etc ...

Page 368: ...e only qualified personnel perform these procedures Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the left To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by ...

Page 369: ... Present 02 Not Present 70 Headlift J9 1 3 Not Depressed 0 17 Depressed 4 9 5 5 Print Cover Sensor Sensor mounted to Main Board J4 1 2 Not Depressed 0 17 Depressed 4 9 5 5 Print Ribbon Encoder Sensor J4 3 4 Unblocked 0 17 Blocked 4 9 5 5 Card Detection Sensor J4 Unblocked 0 17 Blocked 4 9 5 5 Reviewing the Motor Voltages when active Use this table as a reference tool for Board Level Diagnostics Mo...

Page 370: ...ware File _______________________________________________________ 11 10 Placing the Printer in the Upgrade Mode _____________________________________________ 11 11 Sending the Firmware File ________________________________________________________ 11 12 Selecting the Mechanics tab in the Diagnostics Utility __________________________________ 11 13 Selecting the Mechanics tab in the Diagnostics Util...

Page 371: ... 1 3 11 2 Using the Diagnostic Tool Utility Selecting from the Printer Selection menu Step Procedure 1 Click on the dropdown Printer selection menu to view a list of currently installed Fargo Printer Drivers installed on the computer 2 Select the Printer that is going to be tested as shown below ...

Page 372: ...gnostic Utility tabs for your Printer Step Procedure 1 Select a Printer from the Printer Selection menu that will customize the tabs that are available Note Only the Diagnostic Utility tabs for the selected Printer will be shown For example the Lamination tab will not be shown if the Printer does not have Lamination capabilities ...

Page 373: ...ectronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 4 Using the Diagnostic Utility tabs Selecting the Print Spooler tab in the Diagnostics Utility Step Procedure 1 Select the Print Spooler tab as shown below ...

Page 374: ...C300 DTC300M Card Printer Service Manual Rev 1 3 11 5 Selecting the Print Spooler tab in the Diagnostics Utility continued Step Procedure 2 Click on the Select File button to bring up the Browse for Print File window as shown below and on the next page ...

Page 375: ... Printer Service Manual Rev 1 3 11 6 Selecting the Print Spooler tab in the Diagnostics Utility continued Step Procedure 3 a Click on the Browse button to browse through an open file dialog box as shown below b Select the Print File PRN that is to be sent to the Printer ...

Page 376: ...go Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 7 Selecting the Print Spooler tab in the Diagnostics Utility continued Step Procedure 4 Select the number of copies to be printed as shown below ...

Page 377: ...c DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 8 Selecting the Print Spooler tab in the Diagnostics Utility continued Step Procedure 5 Click on the Send File button in order to send the selected Print Files PRN to the Printer ...

Page 378: ... ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 9 Selecting the Firmware Updates tab in the Diagnostics Utility Step Procedure 1 Select the Firmware Updates tab as shown below ...

Page 379: ...el and click on the Submit button Click on the Firmware file link labeled for the specific Printer model 3 Click on OK when prompted to Save this Program to Disk and then select a folder in which to save the Update file 4 a Once the file has been downloaded navigate to the location where the file was saved Note The Firmware Update file has been compressed for ease of downloading b Decompress the f...

Page 380: ... 1 3 11 11 Placing the Printer in the Upgrade Mode Step Procedure 1 Disconnect Power from the Printer 2 Press and hold down the power and pause buttons on the Printer 3 Reapply power to the Printer Note The LCD display should now show Upgrade Firmware 4 Press the Yes button on the LCD to continue ...

Page 381: ... Manual Rev 1 3 11 12 Sending the Firmware File Step Procedure 1 Ensure that the firmware File is selected 2 Ensure that the Printer LCD says Upgrade Firmware Send File Now 3 Click on the Send Firmware button 4 Upon successful completion of the firmware update the Printer will restart ...

Page 382: ...nics tab in the Diagnostics Utility Step Procedure 1 a Select the Mechanics tab to test Motors and Sensors in the Printer Note This section has a procedure for each function by a Run button as shown below b See the entire Selecting the Mechanics tab in the Diagnostics Utility section for related sub procedures Steps 2A to 2G ...

Page 383: ...d Printer Service Manual Rev 1 3 11 14 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2A Click on the Calibrate the Ribbon Sensor button to calibrate the Print Ribbon Note This will ensure proper operation of the Ribbon Sensing systems ...

Page 384: ...300M Card Printer Service Manual Rev 1 3 11 15 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2B Click on the Clean Printer Remove Cards button to activate the function See the Running the Magnetic Self Test HiCo Only procedure ...

Page 385: ...ervice Manual Rev 1 3 11 16 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2C Click on the Cycle the Printhead button to verify operation of the Printhead Headlift Motor and Headlift Sensor Note When selected the Printhead should cycle up and down ...

Page 386: ...c DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 17 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2D Click on the Advance the Stepper Motor button to move the Card Rollers forward in the Printer ...

Page 387: ... DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 18 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2E Click on the Reverse the Stepper Motor button to move the Card Rollers backwards in the Printer ...

Page 388: ...anual Rev 1 3 11 19 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2F Click on the Cycle the Card Input Roller Remove Cards button to activate the Card Input Motor Note Ensure that all cards have been removed from the Printer before selecting this option ...

Page 389: ...o Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 20 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2F Click on the Advance the Ribbon Motor Remove Ribbon button to ...

Page 390: ...lectronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 21 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2G Click on the Reverse the Ribbon Drive Motor Remove Ribbon button to ...

Page 391: ... Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 22 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2H Click on the Magnetic TOF Calibrate HiCo button to ...

Page 392: ... Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 23 Selecting the Mechanics tab in the Diagnostics Utility continued Step Procedure 2I Click on the Magnetic TOF Calibrate LoCo button to ...

Page 393: ...00M Printers Click on the Barcode Test Card button to test the resin printing capabilities of the Printer Note A full color Ribbon YMC with a resin panel K or a resin Ribbon is required for this test Click on the Standard Self Test button to determine Image Placement and confirm that the Printer is working properly Note The image consists of fifteen 15 gray scale boxes The gray boxes are composed ...

Page 394: ... 1 a Select the Card Samples tab to print sample images from the Printer b Select the desired Image as shown below Note You will see the enlarged Image after you select it from several options c Check the settings defined in your Driver before printing your selection d Click on the Print button when you are ready as shown below Note The default Card Size is CR 80 as shown below ...

Page 395: ...agnostics Utility Step Procedure 1 a Select the Magnetic Encoding tab to test the Magnetic Encoding capabilities of the Printer b Click on the Auto Fill Track Data button to automatically fill in Track 1 Track 2 and Track 3 c Click on the Encode button to encode the data Click on the Clear button to clear existing data from Track 1 Track 2 and Track 3 ...

Page 396: ...nics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 27 Selecting the Help button in the Diagnostics Utility Step Procedure 1 Select the Help button to access the Fargo Diagnostics Utility Help document as shown below ...

Page 397: ... Printer Service Manual Rev 1 3 11 28 Selecting the About button in the Diagnostics Utility Step Procedure 1 Select the About button to access version information for the Diagnostics tool Note A list of the Printers that the Diagnostic Utility supports is also available ...

Page 398: ...lectronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 11 29 Selecting the Exit button in the Diagnostics Utility Step Procedure 1 Select the Exit button to close out and exit from the Fargo Diagnostics Utility ...

Page 399: ..._____________ 12 5 Downloading Firmware continued _______________________________________________ 12 6 Downloading Firmware continued _______________________________________________ 12 7 Downloading Firmware continued _______________________________________________ 12 8 Downloading Firmware continued _______________________________________________ 12 9 Downloading Firmware continued ______________...

Page 400: ...nsitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Dischar...

Page 401: ...rvice Manual Rev 1 3 12 3 Downloading Firmware Step Procedure 1 Open the Fargo Diagnostic Utility located in the Programs folder as shown below Click on the Start icon on the desktop Select the Programs folder Select the Fargo folder Click on the Diagnostic Utility as shown below ...

Page 402: ...00 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 4 Downloading Firmware continued Step Procedure 2 Use the Select a printer to continue dropdown menu to select the Printer a Click on the Download Firmware button under Step 1 as shown below ...

Page 403: ...Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 5 Downloading Firmware continued Step Procedure 3 a Check that the Computer has an active Internet connection b Click on the Yes button as shown below ...

Page 404: ... DTC300M Card Printer Service Manual Rev 1 3 12 6 Downloading Firmware continued Step Procedure 4 This will launch the Fargo Support page Click on the Firmware selection box Use the drop down menu to select the Printer Click on the Go button as shown below ...

Page 405: ...Y Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 7 Downloading Firmware continued Step Procedure 5 Click on the Printer name under Printer Firmware to begin the download as shown below ...

Page 406: ...RICTED USE ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 8 Downloading Firmware continued Step Procedure 6 Click on the Save button to save the file as shown below ...

Page 407: ...LY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 9 Downloading Firmware continued Step Procedure 7 Click on the Save button to save the file to the computer s Desktop as shown below ...

Page 408: ...rgo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 10 Downloading Firmware continued Step Procedure 8 Click on the Close button to close this dialog when the download is completed as shown below ...

Page 409: ...go Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 11 Downloading Firmware continued Step Procedure 9 From the computer s desktop double click on the Firmware exe file to un zip it as shown below ...

Page 410: ...ONLY Fargo Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 12 Downloading Firmware continued Step Procedure 10 Click on the Browse button on the WinZip Self Extractor window as shown below ...

Page 411: ...go Electronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 13 Downloading Firmware continued Step Procedure 11 Select the Desktop then click on the OK button in the Browse for Folder dialog as shown below ...

Page 412: ...ectronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 14 Downloading Firmware continued Step Procedure 12 Click on the Unzip button in the WinZip Self Extractor window to unzip designated files as shown below ...

Page 413: ...tronics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 15 Downloading Firmware continued Step Procedure 13 Click on the Select Firmware File button under Step 2 in the Fargo Diagnostic Utility window as shown below ...

Page 414: ...TC300 DTC300M Card Printer Service Manual Rev 1 3 12 16 Downloading Firmware continued Step Procedure 14 Select the Desktop dropdown menu Click on the frm file Click on the Open button as shown below 15 This completes the Downloading Firmware procedure ...

Page 415: ...rd from the Printer 2 Press and hold down the Power and Pause buttons on the Printer as shown below 3 Continue to hold down both the Power and Pause buttons as the power is reapplied hold the buttons down for two 2 seconds after the power has been restored and then release Note The LCD display should now show the Upgrade Firmware message as shown below 4 Press the Yes button on the LCD to continue...

Page 416: ...Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 18 Placing the Printer in the Firmware Upgrade Mode continued Step Procedure 2 Ensure that the Printer LCD displays this message as shown below Upgrade Firmware Send File Now ...

Page 417: ... DTC300M Card Printer Service Manual Rev 1 3 12 19 Sending the Firmware File Step Procedure 1 Ensure that the Printer LCD displays this message Upgrade Firmware Send File Now 2 From the Fargo Diagnostic Tool click on the Send Firmware button as shown below ...

Page 418: ...onics Inc DTC400 DTC300 DTC300M Card Printer Service Manual Rev 1 3 12 20 Sending the Firmware File continued Step Procedure 3 Upon successful completion of the Firmware Update the Printer will restart 4 The procedure is now completed ...

Page 419: ...inter Contacting Fargo Technical Support Step Procedure 1 Refer to Section 3 General Troubleshooting as needed Contact the Fargo Technical Support Group by phone at 952 941 0050 or by fax at 952 941 1852 for additional technical assistance OR Contact Fargo Technical Support via the Web http www fargosupport com 2 Position a phone near the Printer and Computer so Fargo technicians can help to troub...

Page 420: ...ers were built Reviewing Example No 1 Serial Number 80453289 1 80453289 The first two digits in the serial number indicate the year the Printer was built e g the digits 80 indicate the year 1998 2 80453289 The third and fourth digits in the serial number indicate the week the Printer was built e g the digits 45 indicate week 45 of that year 3 80453289 The last four digits indicate the sequence num...

Page 421: ...ervice Manual Rev 1 3 14 1 Section 14 Reviewing the Spare Parts List Reviewing the DTC400 DTC300 DTC300M Spare Parts List DTC400 DTC300 DTC300M ID Card Printer Recommended Spare Parts List Effective Date June 2004 For current pricing see http www fargopartner com support_services ...

Page 422: ...lgebraic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in addition to acceptance by ISO AS400 An IBM operating system running on a main frame DTC500...

Page 423: ...g in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades ...

Page 424: ...re used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting colo...

Page 425: ...ed in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive to negative of a power source Default A setting or parameter that comes preset from the factory in Driver or firmware Performance parameters may be customized in the Driver but can be reset to the factory values usually through the...

Page 426: ...rough device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that make up a pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other over a ...

Page 427: ...any card with built in electronic devices such as smart cards or prox cards E card Docking Station The device in the Printer that accepts smart cards with an ISO smart card contact station This allows the user to write to the smart card chip with a standard RS 232 interface in the back of the Printer or with the optional built in encoder Edge to Edge Refers to the maximum printable area on a card ...

Page 428: ...el to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many Fargo Printers is stored on these chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what follows is a command ...

Page 429: ...aracteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 microinches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface roughness of approximately 0 10 micro inches This is required for direct to card dy...

Page 430: ... color match Head Abbreviation for Printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the Printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High Coercivity The coercivity value of magnetic media between 2500 4000 Oe ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText Markup Language A...

Page 431: ...the Ribbon by the Printhead The film is then transferred to the card surface by the hot lamination Roller ISO For the Greek iso meaning same Used to represent data from the International Organization for Standardization JIS II Japanese Industrial Standard The standard for encoding to a Magnetic Stripe provided by the Japan Standards Association The single track is as wide as ISO tracks 1 and 2 com...

Page 432: ...film LoCo Low Coercivity The coercivity value of magnetic media between 250 600 Oe ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel Printer port Magnetic encoding The process of orienting successive magnetic bits to produce a serial data string Magnetic stripe An area of the card with an applied or impregnated ferrous materi...

Page 433: ... found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to the leading edge or the distance of the start of magnetic encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media driving applications OS Operating System The instr...

Page 434: ... transfer in which serial data is divided into sections and sent simultaneously down parallel wires to speed transfer rate Parallel port A communication socket on a device that allows for parallel data transfer PC Personal Computer A stand alone programmable electronic device that can store retrieve and process data consisting of a CPU mouse keyboard and monitor PCB Printed Circuit Board A solid m...

Page 435: ...ck polyester material that enhances card security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Portrait A document layout that is viewed with the document s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A sof...

Page 436: ...nt Plus reader mounted on the e card docking station inside the Printer encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random Access Memory A stora...

Page 437: ...n RGB model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing bar code like marks on the transition area between color panels These marks are arranged for detection by a reflective Sensor array for the identification of Ribbon type and the Ribbon position RMA number R...

Page 438: ...hat installs in a slot on the main board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card SmartGuard SmartGuard is a Printer security option that uses a custom access card and a built in reader to restrict Printer access Only a valid access card can enable the Printer...

Page 439: ... board Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Switch box An electromechanical device to which a user may connect several peripheral devices to the parallel port simultaneously yet using the selector switch to designate the active po...

Page 440: ...the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rather than a graphical representation resulting in a much sharper cleaner image UltraCard The Fargo brand of card stock recommended for use in Fargo Printers with the necessary glossy surface and composed ...

Page 441: ...r in the order in which they are printed Yellow Y Magenta M Cyan C YMCK The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K YMCKH The designation of colored Ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Heat Seal H YMCKK The designation of colored Ribbon by the pan...

Page 442: ...opper 2 9 Card Input Hopper Capacity 2 3 card orientation 6 75 card output 6 107 Card Size 2 14 card stock scratches 5 41 Card Surface 2 14 cards look pixilated or grainy 5 53 card s Magnetic Stripe smart chip 6 27 6 39 CD Compact Disc 15 3 Centronics 15 3 Character 6 62 Character ASCII Offset 6 57 Character Parity 6 58 Character Size radio buttons 6 55 Cleaning Inside Printer 5 42 Cleaning Roller...

Page 443: ... 6 4 6 5 7 2 8 4 10 1 ESD ElectroStatic Discharge 15 7 Ethernet 15 7 excessive resin printing problems 5 48 exposed to static electrical discharges 7 3 F Fargo Secure Print Security Suite 3 1 Fargo Technical Support 13 1 Fargo Technical Support via the Web 13 1 FCC 2 2 feed card into encoder 5 5 Field Separator FS 6 61 Film 15 7 Firmware 15 7 five 5 applications 3 2 Flash Memory 15 8 Flipper Table...

Page 444: ...8 LRC Generation Mode 6 58 M magnetic data 6 113 Magnetic Encoder 5 18 Magnetic encoding 15 11 Magnetic Head Assembly Replacement 8 75 Magnetic Offset option 6 113 Magnetic Offset value 6 113 Magnetic stripe 15 11 Magnetic Stripe Encoding Module 6 50 Magnetic Stripe reader 5 15 Magnetic Track 15 11 Magnetic Track Options 6 51 Magnetic Track Selection 6 51 6 52 Magnetic Track Selection option 6 51 ...

Page 445: ... 15 15 R RAM Random Access Memory 15 15 Rasterize 15 15 Reboot 15 15 Registration 15 15 Regulatory Compliances 2 2 Reject Hopper 5 15 Replacing Headlift Sensor Assembly 8 83 8 84 8 91 8 92 Replacing the Front Cover D900072 8 42 Reset Printer 5 36 Resident Font 15 15 Resin 15 15 resin black K panel 6 90 6 91 6 101 Resin Black Panel 2 10 resin dither 6 22 6 32 Resin Heat slide 6 35 6 42 6 43 Resin H...

Page 446: ...k 2 6 52 Track Data Note 6 62 track number 1 2 or 3 6 61 tracks 6 52 tracks 1 2 and 3 6 62 troubleshoot the Printer 13 1 Troubleshooting 15 19 TrueType TT 15 19 TrueType black text 6 90 U UL 2 2 UL GS 2 2 Ultra Violet Flourenscing Panel 2 10 UltraCard 15 19 UltraCard III 15 19 UltraCard Stock 2 14 unblocked Sensor 5 33 Undefined Area s option 6 68 6 93 Update 15 19 UPS Un interruptible Power Suppl...

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