EZ Answer
transfer on a parallel instrument. Enable the hook flash and
transfer for the extension on the PBX.
8.
Sometimes, the unit stops playing the main greeting
even though no digits have been dialed.
This is most probably because the voice used for recording the
main greeting is simulating a touch tone frequency at some
point and the unit detects it as a digit. Reduce the audio output
level and try. If this does not help, re-record the main greeting
using someone else's voice.
9.
In the supervised mode of transfer, the unit is not able
to recognize the busy and reorder tones from the PBX.
The
EZ ANSWER
is designed to recognize the standard North
American Tone plans for Busy, Reorder and ring back. See
Annexure A for the specifications of these tone plans. If the tone
plans followed by the PBX are different, the above problem may
arise. The only solution is to change the PBXs tone plans to
follow the standard.
10.
The unit is not able to correctly perform the NO-
ANSWER check in fully supervised mode.
This may again be because of the non standard tone plan of the
PBX, which is generating higher or lower number of pulses per
ring OR the pulse on-off durations are different. Change the
PBXs tone plans to follow the standard.
11.
Overflow relay pick up does not function at all or the
unit picks up the call much before the programmed
number of relay closures.
a) Check with a multimeter that the PBXs overflow relay
contacts are closing and opening when there is an unanswered
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