EZ Answer
dial 0 or stay on the line.”
In this case, the single digit-dialing plan in program 109 would
be (for example)
109 1 301 302
(301,302 are Sales Dept. extensions)
109 2 411 235
(411,235 are Admin extensions)
109 3 261 344 (261,344 are Accounts extensions)
109 4 901 02 03 04 05
109 5 906 07 08 09
109 6 911
The single digit dialing plans for the digits 1, 2 and 3 are same as
in the case of the standard
EZ Answer
Auto Attendant
.
However, when a caller presses 4, the voice menu message no. 1
is played (the entry 901 indicates that 9xx is a voice prompt and
01 means the first message will be played. Hence, 9xx
extensions are not allowed in the EZ Director). The following
entries of 02, 03, 04 and 05 mean that in message no. 01, the
user has enabled further options for digits 1,2,3 and 4. (A
maximum of 6 sub-menu options may be programmed.) So,
while the menu message no. 01 is playing, if the caller presses 1,
the menu message 02 will be played. If 2 is pressed menu
message 03 will be played; if 3 is pressed menu message 04 will
be played and if 4 is pressed, menu message 05 will be played.
The menu message no. 03 will stop playing as soon as the caller
presses any digit.
At the main menu, if the caller presses 5, the menu message no.
06 will be played. This message should have a recording giving
options for digits 1, 2 and 3 (since 3 entries follow the 906 entry
for the single digit-dialing plan for digit 5)
At the main menu, if the caller presses 6, the menu message no.
11 will be played. This recording has no sub menus.
In the above example, main menu message is Level 1, the sub-
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