Doc. #: 1.02.L01
Extreme Networks, Inc.,
copyright, 2009
Page 7 of 11
Rev. R03, 28-Apr-09
Printed Copy is Uncontrolled
Owner: Corporate Quality
7.3
Quality System Records:
Records supporting the quality system are identified and maintained by the
appropriate team. Records are stored and maintained in a manner that is readily accessible and
minimizes damage or loss. All records relating to the quality system are maintained in a legible
format and are identifiable to the appropriate product(s), process(es), or program(s). Wherever
practicable, records are maintained electronically with the appropriate security and network backups.
After the defined retention period, records are deleted or destroyed, as appropriate.
8.0
Customer Focus
8.1.
Customer First:
The Services team mission is simple: “Delight our Customers… everything else
follows.” The team is focused on creating and delivering the services that extend the value of
technology and enables businesses to excel. The Services team strives to improve its responsiveness,
to anticipate customer requirements, and to provide world-class products and services.
8.2.
Customer Requirements:
Extreme Networks uses a variety of methods to engage with its customers
and potential customers to better understand their product and service needs. This includes
participation in industry forums and trade shows, individual customer meetings, and the Customer
Advisory Council. Customer input is used in the design of new products, product features, and
service offerings. Further, Extreme Networks partners with key customers to evaluate new products
in a beta-test environment prior to general release.
8.3.
Customer Satisfaction:
Extreme Networks gathers customer satisfaction information regarding
products, services, and business processes through surveys, customer meetings and account reviews,
the Customer Advisory Council, and other customer communications. The findings from these
various communication methods are reviewed through the Quarterly Business Review. As
appropriate, issues are escalated to the continual improvement program for investigation and action.
8.4.
Customer Contracts:
Contract inquires are reviewed by both business and technical personnel to
ensure requirements are understood and the necessary information is available to fulfill the
requirements of the order or contract. Orders are reviewed prior to acceptance to confirm the
understanding of the requirements, the organization’s internal capabilities (process, quality assurance,
test equipment, subcontractors, delivery), as well as the organization’s capacity to meet those
requirements within the time required.
9.0
Product Development
9.1
Product Lifecycle
: Extreme Networks has established a seven-phase Product Lifecycle process to
manage development programs from the Concept Evaluation phase through Product End-of-Life.
♦
Concept Evaluation:
The Product Lifecycle begins with Concept Evaluation. Product ideas
are identified, investigated, and approved or rejected based on the current corporate strategy.
Approved projects include a validated business case that balances the projected investment
and resource needs with the overall benefit to Extreme Networks’ and its customers.
♦
Planning and Specification
: Project planning includes the translation of the product’s
requirements into plans and specifications. At this phase the technical feasibility of the
project is assessed. Project plans, architecture, schedule, budget, and specifications are
created based on that assessment.
♦
Design & Development
: As a project moves into the design phase, hardware and software
prototypes are developed per the specification. Production verification is completed and the
product is ready for pilot manufacturing, and validation testing and the end of Development.
