Doc. #: 1.02.L01
Extreme Networks, Inc.,
copyright, 2009
Page 10 of 11
Rev. R03, 28-Apr-09
Printed Copy is Uncontrolled
Owner: Corporate Quality
11.3
Control of Non-conforming Product:
Non-conforming material is tagged and segregated from
conforming material. Details of the non-conformance are documented and evaluated by the
appropriate team(s). A Stop Ship notice, approved by authorized individuals, prevents shipment of
non-conforming products. If needed, the Services team contacts customers and determines how to
address previously delivered non-conforming or potentially non-conforming product.
11.4
Measurement Equipment:
Extreme Networks ensures its test and measurement equipment is fully
operational and performs to specified requirements by maintaining calibration, and/or performing
necessary routine maintenance to prevent equipment failure. Equipment used to establish product
conformance is subject to systematic calibration checks at established intervals to verify conformity
within specified accuracy limits. Calibration of all equipment is completed by certified agencies in
accordance with NIST standards. (National Institute of Standards and Technology, USA)
11.5
Product Preservation:
Products are handled, stored, packaged, and delivered in a manner that
protects the integrity of the item(s). Rejected material is clearly identified by tags or travelers and
segregated from the standard process flow. Products are protected through delivery to Extreme
Networks’ customers with appropriately designed packaging materials and shipping methods.
Packaging materials are evaluated and optimized to reduce waste and improve recyclability.
12.0
Measurement, Data Analysis, & Assessment
12.1
A Data-Informed Quality System:
Measurement and analysis processes are designed so those near the
sources of information can make decisions independent of the organizational hierarchy. Data is used
throughout the organization to prioritize efforts for improvement opportunities. Where practicable,
decision-making is informed by analysis of that data. Additionally, Extreme Networks uses Six
Sigma-based tools to analyze and solve its most complex problems and opportunities. Metrics and
other data evaluate:
♦
Product field performance
♦
Process performance
♦
Supplier performance
♦
Customer satisfaction
♦
Performance to organizational goals
♦
Organizational effectiveness and efficiency
♦
Internal / External audit results
♦
Financial results
12.2
Analysis of Data:
Data is collected to monitor process performance and product quality, and is used
to investigate problems, and to identify opportunities for improvement. Pertinent process, product,
and customer data is collected, analyzed and evaluated for trends and linkages to other data. Reviews
are conducted with suppliers, cross-functional teams, and in regular management review meetings.
12.3
Internal Assessment (Audit):
Internal assessments are conducted to ensure the on-going effectiveness
of key business systems. Assessments are coordinated by the Quality Systems department and
conducted by a qualified team – knowledgeable in quality and business systems, key supporting
processes, regulatory requirements, and the ISO-9001 standard. The frequency of the assessments is
based on the results of previous assessments / audits, the significance of individual activities, and
specific requests from Executive Leadership. The minimum assessment cycle is once per year.
12.4
Assessment Results:
The results – including strengths, opportunities for improvement, and
suggestions – from internal assessments and external audits are reviewed by the Quality Systems
team and key resource partners across the organization. From this review action plans are developed
to integrate continual improvement recommendations with other on-going business activities. A
summary of internal assessment / external audit findings is presented to the Executive Leadership as
an input to Management Review.
