Doc. #: 1.02.L01
Extreme Networks, Inc.,
copyright, 2009
Page 11 of 11
Rev. R03, 28-Apr-09
Printed Copy is Uncontrolled
Owner: Corporate Quality
13.0
Continual Improvement
13.1
Commitment to Continual Improvement:
As opportunities for improvement are identified, the
Leadership team assigns the investigation and continual improvement activities to the appropriate
functional team(s). Communication with key customers, suppliers, and Extremists is conducted at
regular intervals to establish appropriate feedback and knowledge-sharing. Several key business
process outputs, including: inspection and test reports, supplier suggestions, internal assessment and
external audit reports, field service reports, and customer feedback are reviewed for continual
improvement opportunities. Employees in all functional areas, at all levels, have the authority and
ability to propose and implement continual improvement activities.
13.2
Corrective & Preventive Action:
As appropriate, corrective action is taken to prevent recurrence of
defects or other quality issues. Preventive action is taken to address potential problems, customer
issues, or quality system gaps and inefficiencies. Follow-up assessments are conducted to confirm
the effectiveness of any actions taken. Corrective and/or preventive actions may occur when:
♦
Customers request formal corrective action or a complaint has been submitted
♦
Process performance measures (metrics, KPIs) indicate that action is required
♦
Unfavorable system performance trends develop, or may develop
♦
Internal assessment results include system gaps, or key opportunities for improvement
♦
External audit results include critical findings, or key opportunities for improvement
14.0
Revision History
Revision
Date
Author
Reason for / Scope of Changes
R01
01-Apr-08
M. Gray
Initial Draft Release
R02
20-Jun-08
M. Gray
General Update in preparation for ISO-9001 certification audit
R03 28-Apr-09 M.
Harms
Rewrite. Reformat to plain-English from Visio diagrams
Updated to include ISO 9001:2008 where needed
