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Extreme Networks Accessory, System Manual

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Extreme Networks

Extreme Networks

Extreme Networks

Extreme Networks

Innovation.  Simplicity.  Performance.

Innovation.  Simplicity.  Performance.

Quality System Manual

Quality System Manual

Quality System Manual

Quality System Manual

Products.  Process.  Results.

Products.  Process.  Results.

Rev. R03

28-Apr-09

Summary of Contents for Accessory

Page 1: ...works Extreme Networks Innovation Simplicity Performance Innovation Simplicity Performance Quality System Manual Quality System Manual Quality System Manual Quality System Manual Products Process Results Products Process Results Rev R03 28 Apr 09 ...

Page 2: ...romise Page 4 5 0 Management Responsibility Review Page 5 6 0 Planning Resource Management Page 5 7 0 Data Management Documents Records Page 6 8 0 Customer Focus Page 7 9 0 Product Development Page 7 10 0 Supplier Chain Partnerships Page 9 11 0 Operational Requirements Page 9 12 0 Measurement Data Analysis Assessment Page 10 13 0 Continual Improvement Page 11 Quality System Map Appendix A Organiza...

Page 3: ...ments worldwide To complement its products Extreme Networks provides a complete selection of professional services and custom offerings including network design enhanced visibility into flows and applications voice and security testing network kit implementation and technical assistance on a 24x7 basis to a global footprint Extreme Networks mission is to deliver secure converged flexible Ethernet ...

Page 4: ...lemented and maintained per the goals and objectives set by the Executive Staff and in accordance with ISO 9001 corporate policies regulatory statutory and contractual requirements and industry best practices Additionally the team is responsible for Evaluating the effectiveness of the quality system based on a broad array of metrics and data Conducting internal assessments of the quality system to...

Page 5: ...ments of the organization drive growth and ensure long term sustainability Quality Promise Beyond Expectations Identify customer to delight Anticipate needs and aim higher Commit and deliver results It Just Works Make it easy to use Apply it to all we do Leave no fine print Act With Urgency Do it now Empower your team Manage the few exceptions No Apologies Insist on quality by design Learn from an...

Page 6: ...tional objectives customer and employee satisfaction and continual improvement Meeting minutes communicate review results and action item status 6 0 Planning Resource Management 6 1 Business Strategy Quality Planning In the strategic and annual business planning cycle the Leadership Team sets long and short term objectives for the organization and the supporting Key Performance Indicators KPIs The...

Page 7: ...tainability and green business practices is reflected in programs focused on compliance with applicable regulations and contractual requirements leveraging known best practices reasonable implementation of industry standards and expectations and integrating green practices with corporate initiatives Extreme Networks actively considers the environmental impacts and potential impacts when making dec...

Page 8: ...surveys customer meetings and account reviews the Customer Advisory Council and other customer communications The findings from these various communication methods are reviewed through the Quarterly Business Review As appropriate issues are escalated to the continual improvement program for investigation and action 8 4 Customer Contracts Contract inquires are reviewed by both business and technica...

Page 9: ...ent team and required resources and project activities Plans are updated as the design evolves to document verified project milestones Inputs Design input is based on customer input and internal research of potential market opportunities Design input documents are maintained by the appropriate project manager for the duration of the development effort Outputs Design output is documented as product...

Page 10: ...onsible for ensuring requirements are clearly defined and communicated in an effective and timely manner Extreme Networks works with suppliers committed to continual improvement in their own quality system and to a relationship with Extreme Networks 10 3 Supplier Performance Supplier performance is measured on a continual basis with key metrics evaluated against established goals Performance issue...

Page 11: ...organizational hierarchy Data is used throughout the organization to prioritize efforts for improvement opportunities Where practicable decision making is informed by analysis of that data Additionally Extreme Networks uses Six Sigma based tools to analyze and solve its most complex problems and opportunities Metrics and other data evaluate Product field performance Process performance Supplier pe...

Page 12: ...ies 13 2 Corrective Preventive Action As appropriate corrective action is taken to prevent recurrence of defects or other quality issues Preventive action is taken to address potential problems customer issues or quality system gaps and inefficiencies Follow up assessments are conducted to confirm the effectiveness of any actions taken Corrective and or preventive actions may occur when Customers ...

Page 13: ... 3 2 0 Resource Management 9001 Quality System Elements Provision of Resources 6 1 Human Resources 6 2 Infrastructure 6 3 Work Environment 6 4 Purchasing 7 4 EXTR Business Enterprise Elements 2 1 Financial Management 2 2 Facility Infrastructure Equipment 2 3 Sustainability Environment Green 2 4 Human Resources 2 5 Information Systems 3 0 Core Competencies EXTR Business Enterprise Elements 3 1 Cust...

Page 14: ...CN Customer Satisfaction Administrative Human Resources Facilities Finance Accounting Audit Legal Contract Review Sales Order Management IT Network Infrastructure Support Marketing Business Development Product Strategy Roadmap Solutions Product Marketing Product Management Customer Requirements Corporate Communication Engineering HW SW Systems Development Software Development Test Development Desi...

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Page 17: ...s Pamlico Building One Suite 100 3306 08 East NC Hwy 54 RTP NC 27709 Phone 1 877 656 1570 Phone 1 919 884 3200 Extreme Networks Dubai Internet City Building No 3 2nd Floor Suite 216 Dubai United Arab Emirates Phone 971 0 4 391 5660 Hong Kong Extreme Networks India Extreme Networks India Pvt Ltd Temple Steps 184 187 Anna Salai Chennai 600 015 India Phone 91 44 4229 2211 Unit 1117 Tower 1 Grand Cent...

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