Organizational Relationships & Responsibilities
1.01.S04 Rev.R01. 20-Apr-09
Printed Copy is Uncontrolled
Corporate Quality
ISO 9001 Program Support & External Audit
Process Quality / Internal Assessments
Continual Improvement (CAPA)
Corporate Archive
HW and SW Quality Metrics / Dashboard
Environmental Compliance / Green Initiatives
Operations
Process Control
Product / Operational Quality
Supplier Selection & Development
Supply Chain Management
Product Data Management
Repair & Return
Distribution Center & Logistics
Customer Advocacy
Customer Entitlement
Warranty & Technical Support
Installation Services
Customer Training
Customer Communication (PCN)
Customer Satisfaction
Administrative
Human Resources & Facilities
Finance, Accounting, & Audit
Legal / Contract Review
Sales Order Management
IT, Network Infrastructure & Support
Marketing
Business Development
Product Strategy / Roadmap
Solutions & Product Marketing
Product Management
Customer Requirements
Corporate Communication
Engineering
HW / SW Systems Development
Software Development
Test Development
Design Review & Validation
Regulatory Compliance
Sales
Lead Generation
Account Management
Customer Relationships
Pre-Sales Support
Trials / Evaluation / Field Demo
Systems Engineering
Board of Directors
Executive Leadership Team
Management Team
3-Year Strategic Plan
FYxx Goals & Initiatives
Key Performance Indicators
Supplier / CM Partner
Product Validation Test
Production and In -process Test
Validation & Configuration
JDM / ODM Partner
Customer
