Extreme Networks Accessory System Manual Download Page 7

 

Doc. #:  1.02.L01 

Extreme Networks, Inc.,  

copyright, 2009 

Page 6 of 11 

Rev.  R03,  28-Apr-09 

Printed Copy is Uncontrolled

 

Owner:  Corporate Quality 

 

Human Resources:

  Extremists are hired based on the defined job requirements.  Extreme 

Networks’ process to qualify, train, and develop employees ensures Extremists are able to 
operate successfully within the organization.  Employee development programs include 
methods to evaluate effectiveness and to confirm Extremists’ needs are met consistently. 

 

Training, Awareness, & Competence:  

Resumes, certifications, and training records are part 

of each Extremist’s personnel record maintained by Human Resources.  Functional managers 
are responsible for reviewing training and resource needs and identifying where additional 
training, support, tools, or resources may be required.  Annual goal setting and performance 
reviews evaluate the competence and performance of all personnel. 

6.4

 

Financial Management:  

Processes are established to manage the responsible flow of capital through 

the organization.   The Leadership team is responsible for making sufficient resources available to 
achieve the organization’s strategic plans, objectives, and goals.  Budget planning is conducted in 
parallel with strategic planning to ensure that these activities are aligned. 

 

Metrics provide real time 

visibility of financial performance so timely adjustments can be made as business conditions change.  
The complete financial system is reviewed periodically by an independent audit firm to confirm 
compliance with all applicable regulations for a US-based publicly traded organization. 

6.5

 

Sustainability & Green Business:

  Extreme Networks strives to be recognized by its employees, 

customers, community, and shareholders as a responsible organization that conducts business in a 
manner that conserves the environment and minimizes pollution.  The organization’s commitment to 
environmental sustainability and green business practices is reflected in programs focused on: 
compliance with applicable regulations and contractual requirements; leveraging known best 
practices; reasonable implementation of industry standards and expectations; and integrating green 
practices with corporate initiatives.  Extreme Networks actively considers the environmental impacts 
and potential impacts when making decisions and works to minimize its footprint on the 
environment.  As business, global expectations, and customer requirements change, the specifics of 
the organization’s environmental programs adapt to meet those needs. 

7.0

 

Data Management, Documentation, & Records 

7.1

 

Management of Information & Data:   

Information and data related to the business is controlled so 

that essential items are available as required to support the work being done.  Information includes: 
electronic data, and paper-, network-, or web-based systems.  Controlled information and data can be 
accessed via the intranet or corporate database systems with the appropriate user-access permissions.  
All data and information, including data supplied to and from customers and supply-chain partners, is 
managed through controlled common systems to provide data security, integrity, and availability. 

7.2

 

Controlled vs. Uncontrolled Documents:

  The Quality System Manual, supporting policies, 

procedures, work instructions, and key references are 

controlled documents

.  Changes to these items 

are traceable by document revision level.  Changes to the Quality System Manual require the 
approval the Corporate Quality Officer and the President / CEO.  Changes to supporting quality 
system documents require the approval the appropriate management team members as defined by the 
corporate documentation guidelines.  Printed copies of quality system documents are considered 

uncontrolled

.  Controlled copies are maintained in electronic form, through a networked database.  

All quality system documents are maintained in a legible format, are identifiable by document 
number and/or title, and can be traced to the associated product(s), process(es), or program(s). 

Summary of Contents for Accessory

Page 1: ...works Extreme Networks Innovation Simplicity Performance Innovation Simplicity Performance Quality System Manual Quality System Manual Quality System Manual Quality System Manual Products Process Results Products Process Results Rev R03 28 Apr 09 ...

Page 2: ...romise Page 4 5 0 Management Responsibility Review Page 5 6 0 Planning Resource Management Page 5 7 0 Data Management Documents Records Page 6 8 0 Customer Focus Page 7 9 0 Product Development Page 7 10 0 Supplier Chain Partnerships Page 9 11 0 Operational Requirements Page 9 12 0 Measurement Data Analysis Assessment Page 10 13 0 Continual Improvement Page 11 Quality System Map Appendix A Organiza...

Page 3: ...ments worldwide To complement its products Extreme Networks provides a complete selection of professional services and custom offerings including network design enhanced visibility into flows and applications voice and security testing network kit implementation and technical assistance on a 24x7 basis to a global footprint Extreme Networks mission is to deliver secure converged flexible Ethernet ...

Page 4: ...lemented and maintained per the goals and objectives set by the Executive Staff and in accordance with ISO 9001 corporate policies regulatory statutory and contractual requirements and industry best practices Additionally the team is responsible for Evaluating the effectiveness of the quality system based on a broad array of metrics and data Conducting internal assessments of the quality system to...

Page 5: ...ments of the organization drive growth and ensure long term sustainability Quality Promise Beyond Expectations Identify customer to delight Anticipate needs and aim higher Commit and deliver results It Just Works Make it easy to use Apply it to all we do Leave no fine print Act With Urgency Do it now Empower your team Manage the few exceptions No Apologies Insist on quality by design Learn from an...

Page 6: ...tional objectives customer and employee satisfaction and continual improvement Meeting minutes communicate review results and action item status 6 0 Planning Resource Management 6 1 Business Strategy Quality Planning In the strategic and annual business planning cycle the Leadership Team sets long and short term objectives for the organization and the supporting Key Performance Indicators KPIs The...

Page 7: ...tainability and green business practices is reflected in programs focused on compliance with applicable regulations and contractual requirements leveraging known best practices reasonable implementation of industry standards and expectations and integrating green practices with corporate initiatives Extreme Networks actively considers the environmental impacts and potential impacts when making dec...

Page 8: ...surveys customer meetings and account reviews the Customer Advisory Council and other customer communications The findings from these various communication methods are reviewed through the Quarterly Business Review As appropriate issues are escalated to the continual improvement program for investigation and action 8 4 Customer Contracts Contract inquires are reviewed by both business and technica...

Page 9: ...ent team and required resources and project activities Plans are updated as the design evolves to document verified project milestones Inputs Design input is based on customer input and internal research of potential market opportunities Design input documents are maintained by the appropriate project manager for the duration of the development effort Outputs Design output is documented as product...

Page 10: ...onsible for ensuring requirements are clearly defined and communicated in an effective and timely manner Extreme Networks works with suppliers committed to continual improvement in their own quality system and to a relationship with Extreme Networks 10 3 Supplier Performance Supplier performance is measured on a continual basis with key metrics evaluated against established goals Performance issue...

Page 11: ...organizational hierarchy Data is used throughout the organization to prioritize efforts for improvement opportunities Where practicable decision making is informed by analysis of that data Additionally Extreme Networks uses Six Sigma based tools to analyze and solve its most complex problems and opportunities Metrics and other data evaluate Product field performance Process performance Supplier pe...

Page 12: ...ies 13 2 Corrective Preventive Action As appropriate corrective action is taken to prevent recurrence of defects or other quality issues Preventive action is taken to address potential problems customer issues or quality system gaps and inefficiencies Follow up assessments are conducted to confirm the effectiveness of any actions taken Corrective and or preventive actions may occur when Customers ...

Page 13: ... 3 2 0 Resource Management 9001 Quality System Elements Provision of Resources 6 1 Human Resources 6 2 Infrastructure 6 3 Work Environment 6 4 Purchasing 7 4 EXTR Business Enterprise Elements 2 1 Financial Management 2 2 Facility Infrastructure Equipment 2 3 Sustainability Environment Green 2 4 Human Resources 2 5 Information Systems 3 0 Core Competencies EXTR Business Enterprise Elements 3 1 Cust...

Page 14: ...CN Customer Satisfaction Administrative Human Resources Facilities Finance Accounting Audit Legal Contract Review Sales Order Management IT Network Infrastructure Support Marketing Business Development Product Strategy Roadmap Solutions Product Marketing Product Management Customer Requirements Corporate Communication Engineering HW SW Systems Development Software Development Test Development Desi...

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Page 17: ...s Pamlico Building One Suite 100 3306 08 East NC Hwy 54 RTP NC 27709 Phone 1 877 656 1570 Phone 1 919 884 3200 Extreme Networks Dubai Internet City Building No 3 2nd Floor Suite 216 Dubai United Arab Emirates Phone 971 0 4 391 5660 Hong Kong Extreme Networks India Extreme Networks India Pvt Ltd Temple Steps 184 187 Anna Salai Chennai 600 015 India Phone 91 44 4229 2211 Unit 1117 Tower 1 Grand Cent...

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