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Troubleshooting
222
LTB-8
Solving Common Problems
I am experiencing
communication problems
between the VPN client and
the VPN server.
The date on your unit may
not be properly configured.
Ensure that the date set on
your unit corresponds to the
current date.
I have performed a recovery
operation on my unit and I
no longer see my EXFO
applications.
The unit is running
Windows 10 and the
recovery operation was
performed using the
recovery tools from
Microsoft instead of the
wizard provided by EXFO.
Reset your unit to its factory
settings. For more
information, see the
corresponding procedure
in
On the built-in display of the
unit, I do not see the IPv6
address that I have
configured in the AMT
Web-based application.
OR
The IPv6 address visible on
the built-in display of the
unit is truncated.
Only the IPv4 addresses can
be shown on the built-in
display of the unit.
To retrieve the IPv6
address of the
maintenance ports,
connect to your unit
using Remote Desktop
or VNC.
In ToolBox X, click
System Settings
>
AMT
Configuration
.
Connect as usual to the
AMT application
(see
Unit Remotely With AMT
Remote Access
The current IP address is
displayed in the main
window for future
reference.
Problem
Possible Cause
Solution
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