Exact solutions primeTOUCH flat Manual Download | Manualshive

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Manual primeTOUCH flat Series

08.12.2020

Page

21

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o

Check power supply

Solution:

Check if the USB A male cable is connected to the computer
Change the USB port if necessary
Replace the cable if necessary

o

Check touchscreen data

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Summary of Contents for primeTOUCH flat

Page 1: ...UCH flat IR Touch Overlay Manual Version 1 0 Date Revision No Author Checked Description 08 12 2020 1 0 DRD TSN Version 1 0 Kontakt Tel 49 2204 9485 30 E Mail info exactsolutions de Web www exactsolut...

Page 2: ...1 Notes on installation and operation 9 5 2 Mechanical setup 10 5 3 Electrical setup 11 5 4 Operation 12 5 4 1 Cleaning instructions 12 6 Driver and User Interface 13 6 1 Definition of words 13 6 2 GU...

Page 3: ...ctions carefully before handling and installing the product so that you can safely enjoy your device Note This user s manual is an addendum to the standard user s manuals of the basis NEC LC displays...

Page 4: ...bjects on the screen as this could cause scratches on the front glass or front glass can even break This can lead to serious injury or death Warning Installation operation and maintenance only by trai...

Page 5: ...safety shoes gloves and helmet Make sure the area under the product is clear during installation and no persons are present Risk of injury due to the possibility of falling parts or objects during se...

Page 6: ...aged Persons who touch the housing might get an electrical shock This endangers all persons who might touch a damaged product When there is any damage disconnect power supply of the device by qualifie...

Page 7: ...shipment Please contact your vendor in case of missing or damaged parts Item quantity primeTOUCH flat 1 USB A extension A male A female 1 USB A cable A male A male 1 Manual 1 4 Description of the prod...

Page 8: ...flat 48P NEC P484 48 16 9 12 primeTOUCH flat 48V NEC V484 48 16 9 12 primeTOUCH flat 55P NEC P554 55 16 9 12 primeTOUCH flat 55V NEC V554 55 16 9 12 primeTOUCH flat 75P NEC P754Q 75 16 9 32 primeTOUCH...

Page 9: ...imeTOUCH flat works with infrared light infrared light in the environment can disturb the touch functionality Using the primeTOUCH flat in environments where infrared light sources or sunlight is dire...

Page 10: ...dum to the standard user s manuals of the basis NEC LC displays listed in 4 3 Specifications Read the corresponding original manual carefully before starting the mechanical set up of the primeTOUCH fl...

Page 11: ...hapter 4 3 Specifications WARNING Electrical work shall only be done by a fully qualified and trained electrician Follow the local laws and regulations If you want to use the remote control of the dis...

Page 12: ...support HID native touch so please make sure your PC can handle HID touch devices More information regarding compatible operating systems can be found in chapter 4 3 Specifications 5 4 Operation Altho...

Page 13: ...inition of words MultiTouch Platform Control panel installs itself with driver installation MultiTouch Doctor A debug tool integrated into MultiTouch Platform GUI Graphical User Interface OS Operating...

Page 14: ...en Information Serial Number Unique ID of a touchscreen Firmware Version Internal firmware version of a touchscreen Description Maximum touch points that a physical touch screen supports Status Show c...

Page 15: ...de This feature can enhance anti jamming performance of the primeTOUCH flat hardware When there are changing light conditions this feature will let touch screen work normal Disabled by default Log Tou...

Page 16: ...ion Discard stored calibration data and reset to default data in theory For large and customized hardware this function is recommended if hardware mounts precisely Section 4 Utility Diagnose Calls the...

Page 17: ...is disabled Section 3 Diagnose Steps Check compatibility Check if current plugged hardware is supported by the Platform Current hardware is supported Current driver is too old to support the hardware...

Page 18: ...the basis NEC LC displays listed in 4 3 Specifications Read the corresponding original manual and especially the chapter about trouble shooting before starting to take measures The hardware tests and...

Page 19: ...display is not working Remote control is not pointed in correct direction Point the remote control in correct direction Refer to 5 3 Electrical setup Dust or particles in active screen area Dust or pa...

Page 20: ...ual primeTOUCH flat Series 08 12 2020 Page 20 of 26 Solution Upgrade to latest driver from https exactsolutions de en produkte primetouch en o Open bulk device fails Solution Reinstall primeTOUCH driv...

Page 21: ...H flat Series 08 12 2020 Page 21 of 26 o Check power supply Solution Check if the USB A male cable is connected to the computer Change the USB port if necessary Replace the cable if necessary o Check...

Page 22: ...dust If that doesn t help you can create a report to send it to the support team Steps Click on Send Report Fill out the new popup window with your information and issue description just click Send bu...

Page 23: ...if there are light sources that emit infrared light in a certain wave length this may cause this error Please try to remove or decrease any strong lights directly shining to the touch screen If the pr...

Page 24: ...is able to receive Windows Multi Touch Messages at all 7 3 How to send a report If the MultiTouch Doctor cannot help you out and you have no idea what could be the problem that is causing an error pl...

Page 25: ...t to info exactsolutions de 8 Disposal of components Note This user s manual is an addendum to the standard user s manuals of the basis NEC LC displays listed in 4 3 Specifications Read the correspond...

Page 26: ...nual primeTOUCH flat Series 08 12 2020 Page 26 of 26 Imprint EXACT solutions GmbH Lustheide 85 51427 Bergisch Gladbach GERMANY Tel 49 2204 9485 30 E Mail info exactsolutions de Web www exactsolutions...

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