Exabyte MAGNUM 1X7 LTO AUTOLOADER Product Manual Download Page 119

Page: 119 / 162

CTOBER

2006

AGNUM

7 LTO A

UTOLOADER

103

ROUBLESHOOTING

This chapter provides basic troubleshooting information and provides

suggestions for solving problems that may occur when you are installing and

operating the autoloader. The Support section of the Exabyte web site,

www.exabyte.com/troubleshoot

, also provides helpful troubleshooting tips.

UTOLOADER

ROUBLESHOOTING

UTOLOADER

NSTALLATION

If the autoloader and backup software are not communicating after

installation, check the following:

✔

Power.

Is the autoloader’s power cord inserted correctly, and is the power

switch on?

✔

SCSI IDs.

Make sure that the SCSI IDs you selected for the autoloader and

tape drive are not the same as the IDs used by any other devices on the SCSI

bus, including the SCSI adapter card. See

page 29

for information about

setting the SCSI IDs.

✔

SCSI connections.

Make sure that you have securely connected the SCSI

cable (or cables) and the terminator to the SCSI connectors on the back of the

autoloader (see

page 16

). Make sure that the SCSI connections to the host

computer and other devices on the bus are also secure.

✔

Host adapter card installation.

Make sure that you installed your host

adapter card correctly. Refer to the documentation that came with your card

for installation and troubleshooting instructions. Pay special attention to

steps for setting various jumpers and switches on the card. Make sure that

the card is properly seated.

✔

SCSI Controller Type

. Make sure that the SCSI controller is an LVD,

non-RAID controller. Exabyte does not support the use of autoloaders or tape

devices on RAID controllers.

Summary of Contents for MAGNUM 1X7 LTO AUTOLOADER

Page 1: ...1012581 Revision E MAGNUM 1X7 LTO AUTOLOADER PRODUCT MANUAL ...

Page 2: ...ation trademarks Exabyte EZ17 M2 VXA and VXAtape are registered trademarks ExaBotics MammothTape and SmartClean are trademarks SupportSuite is a service mark Other trademarks Linear Tape Open LTO the LTO Logo Ultrium and the Ultrium Logo are trademarks of HP IBM and Quantum in the US and other countries All other product names are trademarks or registered trademarks of their respective owners PART...

Page 3: ...ification label s Physical abuse due to improper packaging of returned autoloader If problems with the autoloader occur contact your maintenance organization do not void the product warranty by allowing untrained or unauthorized personnelto attempt repairs CONTACTING EXABYTE Caution Returning the autoloader in unauthorized packaging may damage the unit and void the warranty If you are returning th...

Page 4: ...iv PRODUCT MANUAL 1012581 NOTES ...

Page 5: ... Attaching the Rails to the Rack 13 Connecting the Autoloader to SCSI 15 Connecting the Autoloader to Ethernet 18 Powering On the Autoloader 19 Verifying the Hardware Installation 20 3 3 3 3 Configuring the Autoloader 21 Accessing Configuration Options 21 Setting Configuration Options 26 Checking the Setup 45 4 4 4 4 Using the Remote Management Utility 47 Accessing the Remote Management Utility 47...

Page 6: ...de Information 86 Viewing Cell Statistics 88 Viewing the Event Log 90 7 7 7 7 Maintenance 91 Replacing the Tape Drive 91 Cleaning the Autoloader 99 FTP Autoloader Firmware Upgrade and Diagnostics 100 LibTool Autoloader Firmware Upgrade and Diagnostics 102 LTOTool Tape Drive Firmware Upgrade and Diagnostics 102 8 8 8 8 Troubleshooting 103 Autoloader Troubleshooting 103 Tape Drive Troubleshooting 10...

Page 7: ...ance Specifications 120 Power Specifications 122 Environmental Specifications 123 Shipping Specifications 125 Safety and Regulatory Agency Compliance 125 B B B B Write Once Read Many WORM Capability 129 Overview 129 WORM Media 129 Requirements 131 TapeAlert Flags 131 Error Codes 132 C C C C Error Messages 133 Index 139 ...

Page 8: ...viii PRODUCT MANUAL 1012581 NOTES ...

Page 9: ... Figure 2 7 Attaching the autoloader to the rails at the back of the rack 15 Figure 2 8 SCSI connectors on the back of the autoloader 17 Figure 2 9 Connecting the autoloader as the last device on the SCSI bus 18 Figure 2 10 Connecting the autoloader to an Ethernet network 18 Figure 2 11 Location of the power switch and power connector 19 3 3 3 3 Configuring the Autoloader Figure 3 1 Autoloader LCD...

Page 10: ...the faceplate from the tape drive chassis 96 Figure 7 9 Attaching the brackets to a full height tape drive 97 Figure 7 10 Half height tape drive installation 98 Figure 7 11 Full height tape drive installation 98 9 9 9 9 Shipping the Autoloader Figure 9 1 Removing the screws securing the autoloader to the rails 114 Figure 9 2 Removing the autoloader from the rack 114 Figure 9 3 Placing the shipping...

Page 11: ...storage capacity 119 Table A 2 Autoloader dimensions and weight 119 Table A 3 LTO Ultrium tape drive transfer rate and capacity 120 Table A 4 Environmental specifications 123 Table A 5 Acoustic noise limits 124 Table A 6 Shock limits 124 Table A 7 Shipping weight and dimensions 125 B B B B Write Once Read Many WORM Capability Table B 1 WORM tape cartridge specifications 130 Table B 2 TapeAlert fla...

Page 12: ...xii PRODUCT MANUAL 1012581 NOTES ...

Page 13: ...the autoloader s Remote Management utility to configure the autoloader view information and monitor operation across an Ethernet network Operation When you are ready to put the autoloader into operation Read Chapter 5 to learn about inserting and removing cartridges from the autoloader loading and unloading cartridges in the tape drive cleaning the tape drive and performing other basic autoloader ...

Page 14: ... Specification 1012985 Exabyte Bar Code Label Specification for LTO Ultrium Cartridges 1004080 000 Ultrium Tape Drives See the following web sites to locate documentation and support information for IBM LTO Ultrium tape drives Hewlett Packard www1 hp com storage tapestorage ultriumdrives html IBM www storage ibm com tape lto oem index html Standards Small Computer System Interface 2 SCSI 2 INCITS ...

Page 15: ...s Note Notes provide additional information or suggestions about the topic or procedure being discussed Important Read text marked by the Important icon for information that will help you complete a procedure or avoid extra steps Caution Read text marked by the CAUTION icon for information you must know to avoid damaging the autoloader the tape drive or losing data Warning Read text marked by the ...

Page 16: ...xvi PRODUCT MANUAL 1012581 ABOUT THIS MANUAL NOTES ...

Page 17: ...OLOADER FEATURES The Magnum 1x7 LTO Autoloader includes the following features Storage for up to 7 data cartridges Up to 7 data cartridges are stored in the autoloader on a rotating cartridge carousel that automatically positions the cartridges at the tape drive or at the cartridge access port for removal One LTO Ultrium tape drive The autoloader contains one high performance high capacity LTO 2 o...

Page 18: ...ting diagnostic listings Remote Management Utility The autoloader s Remote Management utility allows you to use a standard web browser to set configuration options view autoloader information and monitor autoloader operations over an Ethernet network Rack mount hardware The autoloader is designed to mount in a standard 19 inch rack using just 2 units 2U of rack space Rack mounting hardware is incl...

Page 19: ...ssword protected or access can prevented through the application In the event of a power failure you can manually open the cartridge access port door to remove cartridges A hole in the front of the faceplate provides access to a gear shaft attached to the door You can use a small screwdriver to turn the gear shaft and open the door Status LED The status LED indicates autoloader activity as shown i...

Page 20: ...net connection to perform the following activities Upgrade the autoloader s firmware Upload diagnostic information from the autoloader using FTP Monitor autoloader operations using its built in Remote Management software Fan The system fan provides cooling for the autoloader and the tape drive Power Cord Connection The power cord connection provides AC power to the autoloader and the tape drive Po...

Page 21: ...to seven data cartridges The motor driven carousel positions the cartridges in front of the tape drive and cartridge access port The cartridges are installed in cartridge cells mounted on the carousel that ensure each cartridge is properly aligned to be inserted into the tape drive Cartridge Loader The cartridge loader moves cartridges between the cartridge cells and the tape drive When a cartridg...

Page 22: ...6 PRODUCT MANUAL 1012581 CHAPTER 1 PRODUCT OVERVIEW NOTES ...

Page 23: ...irements installation will involve most or all of the following steps Completing the unpacking process Obtaining accessories and equipment Preparing for installation Installing the autoloader in a rack Connecting the autoloader to SCSI Connecting the autoloader to Ethernet optional Powering on the autoloader Verifying the hardware installation ...

Page 24: ...ove the adhesive label securing the shipping key to the autoloader see Figure 2 1 2 2 2 2 Lift the shipping key up and out of the slot in the top of the autoloader see Figure 2 2 3 3 3 3 Save the shipping key with the autoloader s packing materials in case you need to move or ship the autoloader later Important After unpacking the autoloader save all the original packing materials in case you need...

Page 25: ... must be properly shielded The maximum allowable length of an LVD SCSI bus is 12 meters 39 feet if you have more than two devices on the bus SCSI Bus Terminator One wide Ultra 3 Active SCSI terminator is provided with the autoloader If you want to use your own terminator use a high quality Ultra 3 rated Active SCSI terminator An appropriate terminator is stamped with Ultra 3 or LVD 160 and Active ...

Page 26: ...um tape drives support the following LTO Ultrium cartridges Tape Drive Supported Cartridges Color Native Capacity LTO 3 Ultrium 3 Slate Blue 400 GB Ultrium 2 Purple 200 GB Ultrium 1 READ only Black 100 GB WORM see Appendix B Two toned 400 GB LTO 2 Ultrium 2 Purple 200 GB Ultrium 1 Black 100 GB For maximum capacity use Ultrium 3 data cartridges with Ultrium 3 LTO 3 tape drives and Ultrium 2 data ca...

Page 27: ...nditions that could cause electrostatic discharge ESD Discharge static electricity from your body by touching a known grounded surface such as a computer s metal chassis INSTALLING THE AUTOLOADER IN A RACK The autoloader is designed to be installed in a standard 19 inch rack using 2 units 2U of rack space Rack mounting hardware is included with the autoloader The rack mount kit includes the follow...

Page 28: ...sections of the left side rail as shown in Figure 2 3 with the front rail section on top of the back rail section Spread the sections to the distance you measured in step 1 3 3 3 3 Assemble the left rail using four M5 screws Keep the screws loose so that you can adjust the length of the assembled rail if necessary 2 Phillips screwdriver Level Tape measure Figure 2 3 Assembling the left side rail L...

Page 29: ...rack screw holes B and engage the pem nut in the rail flange C If your rack has square mounting holes or the holes are much larger than the screws provided in the kit use a washer Finger tighten the screw Figure 2 4 Assembling the right side rail Right side rails viewed from the back Front Back M5 screws Front flange section black section Back flange Front Figure 2 5 Attaching the left side rail t...

Page 30: ...in the kit use a washer Finger tighten the screws 5 5 5 5 Using a 2 Phillips screwdriver tighten the screws securing the rails to the front and back of the rack 6 6 6 6 Using a 2 Phillips screwdriver tighten the four screws holding the rail assembly together 7 7 7 7 Right side rail assembly Repeat steps 1 through 6 for the right side rail assembly Make sure that the right rail assembly is at the s...

Page 31: ...devices can be connected to a wide LVD SCSI bus GUIDELINES FOR CONNECTING TO SCSI Keep these guidelines in mind as you plan your SCSI connections Do not connect to an inadequate host bus adapter Figure 2 7 Attaching the autoloader to the rails at the back of the rack Insert screw here Important Both LTO 2 and LTO 3 SCSI tape drives are Ultra 160 SCSI devices and require a minimum Ultra 160 non RAI...

Page 32: ...internal cable lengths for any other SCSI devices on the bus Make sure the SCSI bus is properly terminated You must install a terminator on the device at the physical end of the SCSI bus Autoloader is last device on SCSI bus If the autoloader terminates the SCSI bus you must install the required terminator on one of the autoloader s SCSI connectors Autoloader is not last device on SCSI bus If ther...

Page 33: ...nector to the next device on the bus Bus termination If there are additional devices on the SCSI bus ensure that only the device at the physical end of the bus is terminated Figure 2 8 SCSI connectors on the back of the autoloader SCSI connectors Important Do not over tighten the SCSI cable jack screws Important Both LTO 2 and LTO 3 SCSI tape drives require an Ultra 3 or LVD 160 terminator to func...

Page 34: ...upgrade autoloader firmware For information about upgrading firmware and creating diagnostic listings see page 100 To connect the autoloader to Ethernet using the provided cable 1 1 1 1 Insert one end of the cable into the autoloader s Ethernet port until you hear it snap into place The Ethernet port is located on the back of the autoloader as shown in Figure 2 10 2 2 2 2 Connect the other end of ...

Page 35: ...his time the following activities occur The cooling fan begins to operate The LCD illuminates The tape drive and autoloader perform self tests The autoloader calibrates the positions of the cartridge cells The autoloader checks each cartridge cell to determine if a cartridge is present and updates the cartridge inventory 5 5 5 5 If necessary set the SCSI IDs for the autoloader and the tape drive Y...

Page 36: ... the following Is the power switch on Is the power cord inserted correctly Is the SCSI bus terminated Are the devices on the SCSI bus attached to the autoloader all LVD Is the SCSI cable firmly connected to the autoloader and host computer or other devices on the bus Is the host computer system turned on Is there an error message displayed on the autoloader s LCD see Appendix C for descriptions of...

Page 37: ...toloader you can use the operator panel or the autoloader s web based Remote Management utility to access configuration options If you plan to use the Remote Management utility refer to Chapter 4 USING THE OPERATOR PANEL The autoloader s operator panel includes a two line LCD and keypad see Figure 3 1 that allow you to interactively control autoloader operations Using the operator panel you can se...

Page 38: ...to view the Home screen press this button to return to the Home screen Note From any menu the LCD automatically returns to the Home screen after two minutes of inactivity no buttons being pressed Using the Operator Panel Buttons Figure 3 2 shows the operator panel buttons Use the buttons to navigate through the autoloader s configuration operation and information menus As shown in Figure 3 3 on pa...

Page 39: ...ues at a character position Press and hold the button to move rapidly through the available values Down a Level down arrow Press this button to move down into a lower level of menus For example if the screen is displaying one of the main menus press this button to view that menu s sub menus Note If you are entering a password press this button to move forward through the character positions of the...

Page 40: ...e updating the inventory cleaning the tape drive View a Status Allows you to view an event log for the autoloader tape drive information firmware serial number and SCSI ID library information firmware serial number SCSI ID loads moves ethernet settings and the operation mode individual cartridge cell statistics puts and picks bar code label information tape drive status see Viewing the Home Screen...

Page 41: ... View Inventory 1234567 Change Emulation Change AutoClean Change Op Mode Change Password Entry Change Contrast on LCD Change Language Change IP Addr Drive FW Level Drive Serial Drive SCSI ID Library F W Level Library Serial Library SCSI ID Total Loads Total Load Retries Total Moves Total Move Retries DHCP Address IP Address Subnet Address Gateway Address Restore Default Operating Mode Cell n Puts ...

Page 42: ...g conditions Changing the LCD Contrast on page 28 Autoloader SCSI ID Tape Drive SCSI ID The SCSI autoloader and tape drive must have separate SCSI IDs You can view the default settings and change them if necessary Changing the SCSI IDs on page 29 Emulation Mode Changing the emulation mode is required if your backup application does not support the Magnum 1x7 LTO Autoloader but does support one of ...

Page 43: ...ential Mode the autoloader processes cartridges sequentially without direction from an application If you plan to operate the autoloader in Sequential mode set the Loop and Restart options to determine what the autoloader does after processing the last cartridge in the sequence and where the autoloader restarts after it is reset or power cycled Setting the Autoloader to Operate in Sequential Mode ...

Page 44: ...E LCD CONTRAST If desired you can change the LCD s contrast from its default setting to a level that is appropriate for your lighting conditions To change the LCD contrast 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Configuration menu appears 3 3 3 3 Press to see the menu selections 4 4 4 4 Press...

Page 45: ...e autoloader and the enclosed tape drive use separate IDs on the same SCSI bus so that they can receive different sets of commands You can use the default IDs or change them if they conflict with other devices on the SCSI bus Note If you change the autoloader or tape drive s SCSI ID after the autoloader has been in operation you may need to reboot your host computer so that it recognizes the new I...

Page 46: ...you don t want to make the change The autoloader resets and the new ID takes effect The LCD displays the Home screen Tape Drive SCSI ID To change the tape drive s SCSI ID 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Configuration menu appears 3 3 3 3 Press to see the menu selections 4 4 4 4 Press ...

Page 47: ...e has not yet been certified for the Magnum 1x7 LTO Autoloader you can select an option that allows the autoloader to emulate the VXA AutoPak 1x10 autoloader Exabyte EZ17 autoloader or the Exabyte 210 library Table 3 4 lists the available emulation modes for the autoloader To change the emulation mode 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator pane...

Page 48: ...ATIC TAPE DRIVE CLEANING The Autoclean option enables the autoloader to automatically perform tape drive cleaning without operator intervention When Autoclean is enabled the autoloader monitors the cleaning requirements of the tape drive When the drive indicates it needs cleaning the autoloader loads the cleaning cartridge into the tape drive After the cleaning cycle is complete the tape drive unl...

Page 49: ...orage location for a cleaning cartridge To activate the cleaning cartridge cell 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Configuration menu appears 3 3 3 3 Press to see the menu selections 4 4 4 4 Press or until the following screen appears 5 5 5 5 Press to display the cleaning cartridge cell ...

Page 50: ... Home screen press or to access the main menus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Configuration menu appears 3 3 3 3 Press to see the menu selections 4 4 4 4 Press or until the following screen appears 5 5 5 5 Press to display the autoclean selection screen 6 6 6 6 Press or to switch between OFF and ON 7 7 7 7 Press to select the new value A confi...

Page 51: ...net interface typically involves specifying the library s IP address subnet mask and gateway address IP address Used to route information from the autoloader to the server You can choose between dynamic server assigned or static user assigned addressing for the IP address Subnet Mask Used to route information to designated devices within the network Gateway address Allows information to be routed ...

Page 52: ...d community string Write community string Broadcast community string Trap address Trap port You can view and change these settings only through the autoloader s Remote Management utility See Chapter 4 for instructions FTP Interface The autoloader also includes an FTP interface that you can use to transfer firmware files or create diagnostic listings You can Set up an FTP user name and password for...

Page 53: ...en the IP address selection screen appears a a a a Use or to move through the segments of the address as indicated by the underscore Use and to increase or decrease the value of an address segment Press and hold and to move rapidly through the available values b b b b When you have entered the desired IP address press The subnet mask selection screen appears c c c c Use or to move through the segm...

Page 54: ...AUTOLOADER TO OPERATE IN SEQUENTIAL MODE The operating mode determines how the autoloader processes cartridges There are two operating modes Random the default The autoloader processes cartridges according to commands issued from an application Sequential The autoloader processes cartridges sequentially without direction from an application To customize how sequential mode works you can set the Re...

Page 55: ...d Loop options 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Configuration menu appears 3 3 3 3 Press to see the menu selections 4 4 4 4 Press or until the following screen appears 5 5 5 5 Press to display the operating mode selection screen 6 6 6 6 Press or to switch between Random Mode and Sequen...

Page 56: ...ROTECTION To prevent unauthorized users from disrupting autoloader operation you can set up a password for accessing operator panel menus When you enable the password all operator panel functions are prevented including Changing configuration settings Importing and exporting cartridges Loading and unloading the tape drive Cleaning the tape drive Running demos Resetting the autoloader Note If you a...

Page 57: ... 7 Press to display the password entry screen You can enter a password of up to six characters including blanks The password is not case sensitive a a a a Use or to move through character positions in the password b b b b Use and to enter or change characters c c c c Press and hold or to move rapidly through the available characters 8 8 8 8 Press A confirmation message appears 9 9 9 9 Press to acc...

Page 58: ...n to access the menus Accessing Password Protected Operator Panel Menus If you need to gain access to the operator panel menus but want password protection to remain in effect 1 1 1 1 At the Home screen press or The password entry screen appears a a a a Enter the password you set previously b b b b Use or to move through character positions in the password c c c c Use or to enter or change charact...

Page 59: ...the change or if you don t want to make the change 10 10 10 10 Press as needed to return to the Home screen Setting Security Through Your Application As an alternative to password protection you may be able to set up security for the autoloader through your software application If your application supports this feature you can issue commands from the application to turn security on and off Refer t...

Page 60: ...iguration menu appears 3 3 3 3 Press to see the menu selections 4 4 4 4 Press or until the following screen appears 5 5 5 5 Press to display the restore default configuration screen 6 6 6 6 Press to reset the defaults or if you don t want to make the change The autoloader resets and the default configuration settings take effect The LCD displays the Home screen Important If you enable security thr...

Page 61: ...er the autoloader s hardware components are operating properly If you have not already done so install the software application on the host computer Instruct the software to load and unload one or more cartridges in the tape drive This helps determine whether the software and autoloader are communicating properly Back up several megabytes of data with the tape drive and perform a comparison check ...

Page 62: ...46 PRODUCT MANUAL 1012581 CHAPTER 3 CONFIGURING THE AUTOLOADER NOTES ...

Page 63: ...g the Autoloader ACCESSING THE REMOTE MANAGEMENT UTILITY To access the autoloader s Remote Management utility 1 1 1 1 Connect the autoloader to your Ethernet network as described on page 18 2 2 2 2 If not already powered on power on the autoloader as described on page 19 3 3 3 3 Use the autoloader s operator panel to set up the Ethernet interface as described on page 35 Make a note of the autoload...

Page 64: ...quick access to the following Figure 4 1 Remote Management utility Status page Click this Link for quick access to this location Home Configure Statistics and Diagnostics Autoloader and tape drive options and information Exabyte Logo Exabyte s web site at www exabyte com Product name LTO 1x7 2U The utility s Home screen page ...

Page 65: ...on section includes the following information for the autoloader and tape drive Field Indicates the Device library and tape drive Vendor vendor identification value EXABYTE as reported in response to an INQUIRY command from an application Product product identification value as reported in response to an INQUIRY command from an application LTO 1x7 2U for the autoloader Ultrium TD2 or Ultrium TD3 f...

Page 66: ...ting temperature requirements Front Door Locked or Not Locked by Host whether or not the cartridge access port is locked by an application For security purposes an application can issue a PREVENT MEDIUM REMOVAL command to the autoloader to disable the cartridge access port Language the current language used on the autoloader s LCD You can change the LCD language from the utility s Configuration pa...

Page 67: ...ve In performing an inventory the autoloader checks for cartridges in the cells and scans each cartridge s bar code label The Inventory section includes the following information Field Indicates Index the element index of the tape drive 82 Element indexes identify locations within the autoloader that can accept a cartridge Status whether the tape drive is active tape motion is occurring or inactiv...

Page 68: ...cessible Indicates whether the element is accessible 1 or not 0 In the case of a cartridge cell this value is always 1 In the case of the tape drive 1 means the tape drive is either empty or the cartridge is ejected from the tape drive 0 means a cartridge is loaded in the tape drive R reserved Indicates whether the element is reserved by a host 1 or not 0 Label Valid Indicates whether the bar code...

Page 69: ... Change Library Configuration Change Ethernet Configuration Change Web Access Password If desired you can password protect the Configuration page to prevent unauthorized users from making changes see page 58 To enact changes you make on the Configuration page enter the password if you previously set one in the Web Access Password field and click on the Update button below the fields see Figure 4 2...

Page 70: ...54 PRODUCT MANUAL 1012581 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY Figure 4 2 Remote Management utility Configuration page ...

Page 71: ...ent Access Password If desired you can use the Remote Management utility to change the password that protects access to the autoloader s menus from the front panel See page 40 for more information about password protecting the front panel menus To set or change this password enter a new password in the New Front Panel Access Password field The password can be from 1 to 6 characters and can include...

Page 72: ...ader EZ17 autoloader or EXB 210 library Because most backup applications are certified for these libraries changing the emulation mode may allow these applications to support the autoloader See page 31 for more information about emulation modes Language The default language for the autoloader s LCD is English You can change the language to French German Italian Portuguese or Spanish Change Fixed C...

Page 73: ...r Address E Mail User Name E MailAddress E Mail Sender If desired you can receive e mail alerts from the autoloader in the event of error conditions or exceptions If you want to receive these e mail alerts enter the IP address of your e mail server your e mail user name and your e mail address You can also enter a sender e mail address that will appear in the From field of messages sent from the a...

Page 74: ...Web Access Password and leave the New Web Access Password and Confirm New Web Access Password fields blank Then click on the Update button VIEWING INFORMATION ON THE STATISTICS PAGE Click on Statistics at the top of the page to view the Statistics page Figure 4 3 shows an example of the Statistics page Field Description Current Web Access Password If a password has already been set and you want to...

Page 75: ...aces it in the tape drive or removes a cartridge from the tape drive and places it in its cell Pick Retry Count times the cartridge loader has retried removing a cartridge from a cell or from the tape drive Put Retry Count times the cartridge loader has retried placing a cartridge in a cell or in the tape drive Scan Count times the bar code scanner has scanned a bar code label Scan Retry Count tim...

Page 76: ...60 PRODUCT MANUAL 1012581 CHAPTER 4 USING THE REMOTE MANAGEMENT UTILITY NOTES ...

Page 77: ...ation controls backup and restore jobs in the tape drive You can monitor autoloader operations by viewing the operator panel or by using the autoloader s Remote Management utility see Chapter 4 The operator panel provides continuous updates on the activities of the autoloader and tape drive The status LED located to the right of the operator panel buttons also indicates autoloader activity as foll...

Page 78: ...e access port see Figure 5 2 Note In the event of a general power failure or a failure of the autoloader s power supply you can operate the cartridge access port manually if you need to remove cartridges See page 67 for instructions For convenience you can use cell 7 in the autoloader to store a cleaning cartridge for the tape drive Refer to Cleaning the Tape Drive on page 70 for information that ...

Page 79: ... Label Specification for LTO Ultrium Cartridges available at www exabyte com manuals Note The bar code labels provided with the autoloader include labels for both data cartridges and cleaning cartridges 2 2 2 2 Make sure the write protect switch on each cartridge is set for the desired operation Table 5 1 Tape drive cartridge read write compatibility LTOUltrium Tape Drive Ultrium 3 slate blue Ultr...

Page 80: ...tomatically selects the empty cell closest to the door 5 5 5 5 Press or to scroll through the available empty cell locations to select a different cell 6 6 6 6 Press to start the import operation or to cancel the operation When the specified cartridge cell is in position at the cartridge access port the door slides open and the following message appears a a a a Position the cartridge with the hub ...

Page 81: ...n appears again with the next available cell number You can continue importing cartridges in the same manner until you have filled as many cells as you want 7 7 7 7 Press as needed to return to the Home screen Caution Insert cartridges label side first as shown in Figure 5 4 Do not insert cartridges with the label and write protect switch toward you The arrow on the cartridge must face toward the ...

Page 82: ...n screen 6 6 6 6 Press or to scroll through the occupied cell locations until the one you want appears 7 7 7 7 Press to start the export operation or to cancel the operation When the specified cartridge cell is in position at the cartridge access port the door slides open and the following message appears a a a a Reach through the access port grasp the edge of the cartridge and pull it straight ou...

Page 83: ...small hole in the faceplate that allows access to a gear shaft attached to the cartridge access port door see Figure 5 5 Using a 0 Phillips screwdriver you can turn the gear shaft to open the cartridge access port door Note If a cartridge is loaded in the tape drive when power to the autoloader fails and you need to remove that cartridge you must remove the tape drive from the autoloader see page ...

Page 84: ...ARTRIDGES IN THE TAPE DRIVE During normal operation you do not need to instruct the autoloader to load and unload cartridges in the tape drive Your backup software controls these functions However you can use the operator panel to load and unload cartridges if necessary You may want to use these functions for testing purposes or for cleaning the tape drive see page 73 LOADING A CARTRIDGE INTO THE ...

Page 85: ...to the Home screen UNLOADING A CARTRIDGE FROM THE TAPE DRIVE To unload a cartridge from the tape drive 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Command menu appears 3 3 3 3 Press to see the menu selections 4 4 4 4 Press or until the following screen appears 5 5 5 5 Press to display the cell se...

Page 86: ...r cleaning The tape drive contains an automatic cleaning mechanism that allows it to clean itself as necessary Occasionally the tape drive may require cleaning with a cleaning cartridge The tape drive monitors its cleaning needs internally and notifies the autoloader when it requires cleaning When cleaning is required the autoloader displays a cleaning message on the Status screen Caution Do not u...

Page 87: ...ning 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 Use the autoloader s Autoclean function See page 32 for information about setting up automatic tape drive cleaning Use your software s cleaning option Set the cleaning option in your software application if available so that the software monitors drive cleaning requirements ...

Page 88: ... a minute the tape drive ejects the cleaning cartridge If the cleaning was successful the autoloader returns the cleaning cartridge to its cell 6 6 6 6 Confirm that the cleaning completed successfully by looking at the operator panel The cleaning message should be gone If the cleaning was not successful a message explaining the failure appears on the screen You may be prompted to insert a new clea...

Page 89: ...and to load the cleaning cartridge into the tape drive as described on page 68 The tape drive automatically performs the cleaning in less than a minute and ejects the cartridge when finished Confirm that the cleaning completed successfully by looking at the operator panel The cleaning message should be gone If the cleaning was not successful a message explaining the failure appears on the screen Y...

Page 90: ...est and to rewind a loaded tape to the beginning To reset the autoloader from the operator panel 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Diagnostic menu appears Important If you need to power the autoloader off first unload the cartridge from the tape drive if possible If you power the autolo...

Page 91: ...utoloader loops through the following functions Positions a cartridge cell in front of the tape drive If the cell contains a cartridge moves the cartridge to the tape drive If the Load option described in this section is on Inserts the cartridge into the tape drive Waits for the tape to be loaded Instructs the tape drive to unload and eject the cartridge Returns the cartridge to its cell Repeats u...

Page 92: ...demo The autoloader begins the demo and displays a status screen The number on the left indicates the total number of moves that have taken place The number on the right indicates which cartridge is currently being positioned at loaded or unloaded from the tape drive The text reads MOVE LOAD or UNLOAD depending on the operation being performed 8 8 8 8 To stop the demo press any button The LCD disp...

Page 93: ... 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Diagnostic menu appears 3 3 3 3 Press to see the menu selections then press or until the following screen appears 4 4 4 4 Press A confirmation message appears 5 5 5 5 Press to start the test or to cancel the test The test begins When the test is finished t...

Page 94: ...ture and humidity in the storage environment to fluctuate Store cartridges with the write protect switch in the protected position See page 63 Keep the storage location as free of airborne particulates as possible To eliminate obvious sources of particulates do not permit anyone to smoke eat or drink near the storage area and do not store cartridges near a copier or printer that may emit toner and...

Page 95: ...nd event results This chapter explains how to view the following Autoloader information code version serial number SCSI ID statistics network addresses and operating mode Autoloader sensor readings Tape drive information code version serial number and SCSI ID Cartridge inventory and bar code information Cell statistics Event log VIEWING BASIC AUTOLOADER INFORMATION To check the autoloader s firmwa...

Page 96: ...n indicates the total number of times the cartridge loader has loaded a cartridge into the tape drive d d d d Press The total load retries screen appears This screen indicates the total number of times the cartridge loader has had to retry loading a cartridge into the tape drive V i e w L i b r a r y I n f o r m a t i o n L i b r a r y F W l e v e l n n n n n n n n n n n n L i b r a r y S e r i a ...

Page 97: ...s the autoloader has had to retry a move operation g g g g Press The DHCP screen appears If DHCP addressing is on see page 35 this screen indicates the current server assigned IP address for the autoloader If DHCP addressing is off the following screen appears Press to view the IP address A screen similar to the following appears Press to view the Subnet address A screen similar to the following a...

Page 98: ...tting of the Restart and Loop options described on page 38 If the autoloader is in sequential mode a screen similar to the following appears 5 5 5 5 Press as needed to return to the Home screen VIEWING AUTOLOADER SENSOR READINGS To check the autoloader s sensor readings 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 G a t e w...

Page 99: ... door not completely open a a a a Press The door closed sensor screen appears This screen indicates the current reading of the Door Closed sensor for the cartridge access port door ON door completely closed OFF door not completely closed b b b b Press The eject sensor screen appears This screen indicates the current reading of the Eject sensor at the tape drive ON a cartridge is ejected OFF a cart...

Page 100: ...ature of the autoloader is above the normal operating range If the sensor indicates that the temperature is too high check that the fans are operating If possible provide additional cooling air circulation around the autoloader Contact Exabyte Technical Support see page iii if your autoloader experiences problems e e e e Press The system fan status screen appears This screen indicates the current ...

Page 101: ...IEWING BASIC TAPE DRIVE INFORMATION To check the tape drive s firmware code version serial number and SCSI ID 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Status menu appears 3 3 3 3 Press to see the menu selections then press or until the following screen appears 4 4 4 4 Press The firmware screen...

Page 102: ... each time a cartridge is inserted or removed from the autoloader and each time a cartridge is loaded or unloaded from the tape drive You can view the cartridge inventory to quickly determine which cells contain cartridges and whether a cartridge is loaded in the tape drive To view the cartridge inventory 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator ...

Page 103: ...s its cartridge inventory automatically you can issue an operator panel command to update the inventory at any time For example you might want to update the inventory if the bar code scanner has had a problem reading a bar code label If the bar code label screen indicates all blanks for a label you may want to have the autoloader re do the cartridge inventory to see if it can read the label If the...

Page 104: ...rtridge has been placed and picked from the cell and how many times the autoloader had to retry a place or pick operation To view the cell statistics 1 1 1 1 At the Home screen press or to access the main menus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Status menu appears 3 3 3 3 Press to see the menu selections then press or until the following screen a...

Page 105: ... screen appears This screen indicates the total number of times a cartridges has been picked from this cell c c c c Press The pick retries screen appears Thisscreenindicatesthetotalnumberoftimestheautoloaderhadtoretry a pick operation at this cell d d d d Press The next cell selection screen appears If you want to continue viewing statistics for other cells return to step 5 7 7 7 7 Press as needed...

Page 106: ...enus If necessary enter the operator panel password see page 42 2 2 2 2 Press or until the Status menu appears 3 3 3 3 Press to see the menu selections then press or until the following screen appears 4 4 4 4 Press The most recent event appears such as the following example 5 5 5 5 Press or to scroll through the events in the log as necessary 6 6 6 6 Press as needed to return to the Home screen V ...

Page 107: ...ol REPLACING THE TAPE DRIVE This section describes how to replace the autoloader s tape drive You can order a new tape drive from Exabyte see page iii or from your supplier Caution Do not attempt to replace any components in the autoloader other than the tape drive If you do so you will void your warranty Important New tape drives must be specially configured for use in the autoloader and must the...

Page 108: ...stband during installation If a mat and wristband are not available touch a known grounded surface such as a computer s metal chassis 3 3 3 3 Power off the autoloader press the 0 on the back of the autoloader and disconnect the power cord Warning Before performing any installation or maintenance procedures be sure that the autoloader s power switch is off and that the power cord is disconnected fr...

Page 109: ...se the small flat blade screwdriver to gently pry the cover off if necessary Note The figures show the autoloader with a full height tape drive installed Follow the same steps for a half height configuration 2 2 2 2 Disconnect the cables Disconnect the power cable SCSI cable and serial cable from the tape drive see Figure 7 3 a a a a Route the SCSI cable into the cut out in the left side of the op...

Page 110: ...ut of the autoloader 4 4 4 4 Remove the brackets Follow these instructions to remove the brackets Half height tape drive Note the orientation of the brackets then using a 1 Phillips screwdriver remove the two screws from each of the brackets attached to the tape drive Save the brackets and screws to attach to the new tape drive Figure 7 3 Disconnecting the cables from the tape drive Figure 7 4 Rem...

Page 111: ...ll the new tape drive 1 1 1 1 Remove the faceplate Follow these steps to remove the faceplate a a a a Using a 2 phillips screwdriver remove the three screws securing the face plate to the tape drive chassis see Figure 7 6 Figure 7 5 Removing the brackets from the tape drive Brackets Important The replacement tape drive must be preconfigured for use in the autoloader Purchase replacement tape drive...

Page 112: ...2 2 2 2 Attach the brackets Place the tape drive right side up on the work surface the product labels on the tape drive are on the top Figure 7 7 Removing the faceplate from the tape drive chassis Unload button Important The screws are not interchangeable The LTO 2 tape drive uses 6 32 x 1 4 pan head phillips screws the LTO 3 uses M3 x 5 5 PH phillips screws Tip The embossed arrow on the end of ea...

Page 113: ...l height tape drive Place the brackets you removed from the original full height tape drive on the new full height tape drive See Figure 7 9 for the proper orientation Attach the thin bracket on the right side of the tape drive as viewed from the back of the tape drive Note Make sure that the edges of the brackets are parallel to the edges of the tape drive not at an angle Figure 7 8 Attaching the...

Page 114: ...per orientation b b b b ConnecttheSCSI cable and power cableto the tapedrive The connectors are keyed to ensure the proper orientation c c c c Route the cables so that they don t hang below the bottom edge of the tape drive see Figure 7 2 Important You must replace the installed tape drive with the same configuration tape drive You cannot replace a full height tape drive with a half height tape dr...

Page 115: ...y want to perform a few cartridge load and unload operations from the front panel to ensure that the autoloader and the newly installed tape drive are communicating correctly see page 68 You may also want to back up several megabytes of data with the new tape drive and perform a comparison check on the backed up data This determines whether the software and tape drive are communicating properly CL...

Page 116: ... also called a dump via FTP A diagnostic listing is created when you use an FTP utility to send a copy of the autoloader s diagnostic buffer to a host computer This information can be used by support personnel to troubleshoot incidents with the autoloader CONNECTING TO THE AUTOLOADER S FTP INTERFACE To use an FTP utility with the autoloader you must have the following A Category 5 100BaseT connect...

Page 117: ...ader The autoloader s firmware file is libflash bin The Ethernet module s firmware file is enet hex Note If desired you can make a copy of the current firmware file s by using a get FTP command 5 5 5 5 If necessary rename the firmware file s you downloaded from www exabyte com downloads as follows Autoloader firmware Change filename bin to libflash bin Ethernet module firmware Change filename hex ...

Page 118: ... are available at www exabyte com downloads Refer to the readme file provided with the program for installation instructions Refer to the program s online help for instructions on performing upgrades and diagnostics LTOTOOL TAPE DRIVE FIRMWARE UPGRADE AND DIAGNOSTICS To upgrade firmware and create diagnostic listings for the LTO tape drive download LTOTool from www exabyte com downloads LTOTool al...

Page 119: ...e IDs used by any other devices on the SCSI bus including the SCSI adapter card See page 29 for information about setting the SCSI IDs SCSI connections Make sure that you have securely connected the SCSI cable or cables and the terminator to the SCSI connectors on the back of the autoloader see page 16 Make sure that the SCSI connections to the host computer and other devices on the bus are also s...

Page 120: ...tibility cfm for compatibility information Software installation Make sure that your application software is installed correctly Refer to your software documentation Pay special attention to steps that describe how to configure the software for use with the autoloader and tape drive Driver installation Refer to the installation instructions for your backup application regarding medium changer and ...

Page 121: ...and out of the tape drive Refer to the program s online help for instructions on performing upgrades and diagnostics LibTool is available as a free download from www exabyte com downloads If the autoloader reports an error during any of these tests use LibTool to obtain a diagnostic log from the autoloader immediately after the error is reported see page 102 Alternatively if your autoloader is equ...

Page 122: ...th the optional Ethernet port you can use FTP to obtain a diagnostic log from the autoloader see page 100 Exabyte Technical Support can examine the log to determine the nature of the reported error Hardware servoerror Ifyour autoloader is reporting a hardware servo error check the following Make sure that the autoloader is either installed in a rack or is resting on a hard flat surface Make sure t...

Page 123: ...een successfully operating the application software and autoloader in the past but are now experiencing problems reading and writing data check the following Write protect switch If you are writing data make sure that the cartridge is write enabled see page 63 Cartridge type Use the appropriate cartridges for your tape drive See page 63 for information about selecting cartridges Cartridge age If t...

Page 124: ...be reported by the backup application as resets a loss of communication with the tape drive or autoloader failure to detect the tape drive I O device errors or parity errors These types of errors may occur intermittently If you have a SCSI autoloader check the autoloader s installation on the SCSI bus described in Connecting the Autoloader to SCSI on page 15 If you have an Ethernet connection to y...

Page 125: ...rmal backup software to write data to the tape your backup software may report that it does not recognize the tape For example if you have used LTO Tool to write and read test data the test tape will not be recognized by your backup software Perform a tape erase using either LTOTool or your backup software BACKUP SOFTWARE CONFIGURATION ISSUES If you suspect an issue with the backup software config...

Page 126: ...evel use LibTool to update the firmware see LibTool Autoloader Firmware Upgrade and Diagnostics on page 102 Tape drive serial number and firmware level What is the tape drive s serial number What version of firmware is currently loaded in the tape drive Check www exabyte com downloads for the latest release of LTO tape drive firmware Use the operator panel to display information about the tape dri...

Page 127: ... INFORMATION Backup application name and version What backup application are you using Compatibility Does your application support the Magnum 1x7 LTO Autoloader Refer to the supported hardware devices list from the application provider See Changing the Emulation Mode on page 31 for information Device drivers Are the appropriate drivers installed for the tape drive and for the autoloader Note Drive...

Page 128: ...er Alternatively if your autoloader includes the Remote Management option you can use it to capture the diagnostic log from the autoloader ADVANCED TROUBLESHOOTING If you report a problem to Exabyte Technical Support you may be asked to create a diagnostic listing Use one of the following options for creating a diagnostic listing To create diagnostic listings for The autoloader use Exabyte LibTool...

Page 129: ...yte Technical Support see page iii to obtain a Return Materials Authorization RMA number and the shipping address When you have the RMA number follow these instructions PREPARING THE AUTOLOADER FOR SHIPPING To prepare the autoloader for shipping 1 1 1 1 Remove all of the cartridges from the autoloader See page 66 for instructions Make sure that the tape drive does not contain a cartridge 2 2 2 2 P...

Page 130: ...remove the two screws that secure the autoloader to the rails see Figure 9 1 Save the screws 2 2 2 2 From the front of the rack slide the autoloader forward and out of the rack see Figure 9 2 Important Do not ship the rack mounting hardware if you are returning the autoloader for service Figure 9 1 Removing the screws securing the autoloader to the rails Figure 9 2 Removing the autoloader from the...

Page 131: ...ons foam spacers and antistatic bag to pack the autoloader You will also need packing tape To pack the autoloader 1 1 1 1 Place the autoloader inside its antistatic bag see Figure 9 4 Tape the bag closed Figure 9 3 Placing the shipping key Insert shipping key here Caution To avoid damaging the autoloader and voiding your warranty be sure to use the original shipping materials or replacement materi...

Page 132: ...er set the accessory kit box into the center of the shipping carton as shown in Figure 9 7 Figure 9 5 Installing the first foam packing piece Figure 9 6 Foam packing pieces on both sides of autoloader Important Do not ship accessories such as the power cord Ethernet cable SCSI cables and terminator if you are returning the autoloader for service Include these items only if you are sending the auto...

Page 133: ... Set the autoloader into the shipping box so that it straddles the accessory box as shown in Figure 9 8 Place the foam spacers on each end of the autoloader as shown Figure 9 7 Accessory kit in shipping box Figure 9 8 Autoloader in shipping box with end spacers Foam spacers ...

Page 134: ...in Figure 9 7 7 7 7 7 Place any necessary paperwork on top of the autoloader 8 8 8 8 Close and seal the box 9 9 9 9 Place the shipping label on the box Figure 9 9 Autoloader in shipping box with top foam pads Important Do not ship the rail kit if you are returning the autoloader for service Pack the rail kit with the autoloader only if you are sending the autoloader to a new location Figure 9 10 A...

Page 135: ...ght Table A 1 Maximum autoloader storage capacity DataCartridge Type Maximum Capacity per Cartridgea Maximum Autoloader Capacity 7 Data Cartridgesa a Assuming a 2 1compression ratio Actual compressed capacity varies depending on the type of data being recorded and the system configuration LTO 1 200 GB 1 4 TB LTO 2 400 GB 2 8 TB LTO 3 800 GB 5 6 TB Table A 2 Autoloader dimensions and weight Dimensi...

Page 136: ...the SCSI IDs Performs a cartridge inventory The time required for the power on sequence is measured from the time power is applied until the autoloader indicates ready status Table A 3 LTO Ultrium tape drive transfer rate and capacity Tape Drive Maximum Data Transfer Rate LTO Ultrium 2 26 6 MB per second native 187 2 GB per hour compresseda a Assuming a 2 1 compression ratio Actual compressed tran...

Page 137: ...ed cell The average time for an individual cartridge cell inventory is 5 seconds when the cartridge has a bar code label 20 seconds when the cartridge does not have a bar code label MOVE COMPLETE TIME Move complete time is the time it takes the autoloader to remove a cartridge from the tape drive return it to its cell position a different cell in front of the tape drive and load the new cartridge ...

Page 138: ...nductor 18 AWG power cord for 120 volt use The power cord has a molded NEMA 5 15P male connector on one end and a molded IEC 320 EN60320 female connector on the other end The power cord is UL Listed and CSA Certified The European power cord is a 2 5 meter 8 2 foot power cord for 230 to 250 volt use The power cord has a CEE 7 Standard VII dual earthing male connector on one end and an IEC 320 C13 f...

Page 139: ...F per minute max 36 F per hour 1 C per minute max 20 C per hour 2 F per minute max 36 F per hour Relative Humidity 20 to 80 Non condensing 10 to 90 Non condensing 10 to 90 Non condensing Wet Bulb 26 C 79 F max 29 C 84 F max 29 C 84 F max Altitude 304 8 m to 3 048 m 1 000 ft to 10 000 ft 304 8 m to 3 048 m 1 000 ft to 10 000 ft 304 8 m to 12 192 m 1 000 ft to 40 000 ft a These measurements assume t...

Page 140: ...this amount of shock the autoloader will operate normally Table A 5 Acoustic noise limits Operating Mode LpA a a LpA is the average A weighted sound pressure level over the following frequency range 5 Hz to 12 5 KHz The autoloader is powered on and idle 50 dBA The carousel or cartridge loader is moving and the tape drive is operating in streaming mode 60 dBAb b Represents a maximum sustained opera...

Page 141: ... and dimensions Shipping Weight Dimensions Length x Width x Depth 30 0 kg 66 lb 88 9 x 57 2 x 22 9 cm 35 0 x 22 5 x 9 0 inches Caution If you need to re pack and ship the autoloader refer to the packing instructions in Chapter 9 To avoid damaging the autoloader use the original shipping carton and packing materials or replacement packaging obtained from your vendor The shipping carton and packing ...

Page 142: ...Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with this manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to...

Page 143: ... is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions This device has been tested and found to comply with the limits for a Class A digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Australian Communications Agency The RoHS mark indicates compliance with European Council Di...

Page 144: ...128 PRODUCT MANUAL 1012581 APPENDIX A SPECIFICATIONS NOTES ...

Page 145: ... available on the LTO 2 or LTO 1 tape drives No physical hardware changes are required to make the tape drive compatible with the WORM feature however appropriate WORM capable drive firmware must be installed See Requirements on page 131 to determine the firmware requirements WORM MEDIA Because standard read write media are incompatible with the WORM feature a specially formatted WORM tape cartrid...

Page 146: ...the cartridge If it does not match the tape drive will report a Media Error code If your backup application or operating system returns SCSI sense information the Sense information will be Sense Key 03 Medium error Inserting a WORM tape cartridge into a tape drive that is not compatible with WORM causes the cartridge to be treated as an unsupported medium The tape drive will report a media Error C...

Page 147: ...d the updated firmware by visiting the download page on the Exabyte web site at www exabyte com downloads Note Refer to FTP Autoloader Firmware Upgrade and Diagnostics on page 100 for instructions on upgrading the tape drive firmware TAPEALERT FLAGS Table B 2 shows the new TapeAlert flags associated with the WORM cartridge Refer to the Exabyte Magnum 1x7 LTO Autoloader SCSI Reference for additiona...

Page 148: ...tect Table B 3 ASC ASCQ error codes for a Medium Error SK 3 with WORM media ASC ASCQ Description 04h 10h Logical Unit Not Ready Auxiliary Memory Not Accessible 11h 12h Auxiliary Memory Read Error 30h 0Dh Medium Error WORM Medium Integrity Check Set when the drive rejects a Read operation because the current cartridge is a Suspicious WORM cartridge and the WTRE bit is set to 0 Table B 4 ASC ASCQ er...

Page 149: ...d an obvious cause for the problem contact your service provider Do not attempt to replace any components other than the tape drive If you do you will void your warranty Important Some corrective actions advise you to reset or power the autoloader off and back on To avoid disrupting communication between the host computer and other devices on the bus make sure that there is no activity on the bus ...

Page 150: ...load a cartridge into the tape drive when the drive already contained a cartridge Wait until the current cartridge is unloaded by the application or use the operator panel to unload it from the tape drive see page 69 Command Rejected Carousel Full A command was issued from the operator panel to insert a cartridge into the autoloader when all of the cartridge cells were already full Export a cartri...

Page 151: ...anel to unloaded any cartridge that is in the tape drive see page 69 2 Power the autoloader off and back on to reset the tape drive 3 If the error persists contact Exabyte Technical Support see page iii or your service provider Drv Unload Fail The cartridge couldn t be unloaded from the tape drive because of a mechanical problem 1 Power the autoloader off and back on to reset the tape drive 2 Retr...

Page 152: ...d then unload the cartridge to a cell and re load it into the tape drive Check the room temperature The ambient temperature must be no more than 40 C 104 F Provide additional air flow around the autoloader to improve cooling POST Failed The autoloader encountered an error during its power on self test 1 Reset the autoloader and retry the operation See page 74 for reset instructions 2 If the error ...

Page 153: ...t Halt The autoloader has experienced a Tape Alert event 1 Reset the autoloader and retry the operation See page 74 for reset instructions 2 If the error persists contact Exabyte Technical Support see page iii or your service provider Tape incorrectly inserted RETRY A tape was inserted through the cartridge access port in the wrong orientation Position the cartridge with the hub down and the side ...

Page 154: ...138 PRODUCT MANUAL 1012581 APPENDIX C ERROR MESSAGES NOTES ...

Page 155: ... components 3 to 4 bar code labels preparing 10 re scanning 87 viewing contents 51 86 bar code scanner 2 5 bus See SCSI bus C capacity autoloader 119 cartridge See also WORM media cartridge access port description 3 operating manually 67 to 68 using 62 to 68 cartridge carousel 5 cartridge inventory after exporting cartridges 67 after power on 19 after reset 74 time required 121 updating 87 viewing...

Page 156: ...ata cartridges See cartridges Data Protect SK 7h error WORM media 132 data transfer rate 120 demos running 75 to 76 DHCP specifying 35 to 38 viewing address 79 diagnostic listings creating for troubleshooting 100 to 102 diagnostics generating log files 112 running from operator panel 77 running through Remote Management utility 59 dimensions autoloader 119 shipping container 125 drive See tape dri...

Page 157: ...9 connecting to Ethernet 18 connecting to SCSI 15 to 18 environment 11 powering on 19 preparing for 10 rack mounting 11 to 15 troubleshooting 103 to 105 verifying the hardware setup 20 installation directions connecting to SCSI 15 to 18 internal components 4 to 5 inventory See viewing cartridge inventory IP address 35 to 38 K keypad description 3 using 21 to 23 L language LCD 27 LCD changing contr...

Page 158: ...42 disabling for operator panel 42 setting for FTP 57 setting for operator panel 40 to 42 setting for Remote Management utility 58 performance specifications 120 to 122 power consumption 122 power cord connecting 19 specifications 122 power switch 4 powering on the autoloader 19 preparing cartridges 63 product warranty caution iii R rack mounting installation 11 to 15 removing from rack 114 Random...

Page 159: ...ty through application 43 specifications agency compliance 125 to 127 capacity 119 data transfer rate 120 environmental 123 performance 120 to 122 power 122 reliability 121 shipping 125 size 119 weight 119 statistics autoloader 79 to 82 cartridge cell 88 to 89 viewing through Remote Management utility 58 status LED 3 3 61 storage capacity autoloader 119 storing cartridges 78 subnet mask 35 to 38 s...

Page 160: ... weight autoloader 119 shipping 125 wide SCSI 4 9 15 worldwide cartridge identifier WWCID 129 Write Once Read Many WORM capability firmware requirements 131 overview 129 133 Write Once Read Many WORM media characteristics 129 data security 130 errors 130 specifications 130 ...

Page 161: ...roduct or those items supplied or sold by Exabyte hereunder including but not limited to any interruption of service loss of data loss of customer goodwill loss of business anticipatory profits or consequential damages resulting from the use or operation of the Product In no event shall Exabyte be liable for loss of profits or any indirect special incidental or consequential damages arising out of...

Page 162: ...146 PRODUCT MANUAL 1012581 WARRANTY NOTES ...

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