EVOC EC7-1813CLD2NA SERIES, User Manual

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Appendix
EC7­1813CLD2NA SERIES ­ 53 ­
Troubleshooting and Solutions
NO. Phenomenon Troubleshooting and Solution
1
BIOS setting
cannot be saved
Analysis: it could be the problem of the CMOS battery.
Solution: measure the CMOS battery with a multi­meter;
if the voltage is insufficient, replace the battery; re­set the
BIOS and save again.
2
The computer
can only be
powered­on
occasionally
Analysis: it may be caused by poor connection. Remove
the power plug from power socket on motherboard, you
may detect that certain pin of the motherboard power has
been collapsed to one side after several times insertion.
Solution: power off the computer and remove the power
plug; erect the bended power pin with tweezers and
re­insert in the power socket. Reboot the computer and
test for several times until the problem no longer exits.
3
When
connecting with
a
USB flash
drive, the system
prompts that a
high­speed
device has been
connected with a
low­speed
connector.
Analysis: A USB flash drive is a high­speed USB2.0;
when connecting with the computer, it prompts that a
high­speed device has been connected with a low­speed
connector, which indicates that the connector on
motherboard is regarded as a USB1.1 port.
Solution: enable the USB high­speed transmission mode
on the motherboard. Different motherboards may have
different settings. Change the FULLSPEED option to
HISPEED in USB device option.
4
The screen has
no display after
replacing with a
new
memory
and cannot enter
system;
even
when the former
memory
is
re­installed, the
system
cannot
be booted as
well.
Analysis: it could be resulted from improper operation
when inserting or removing the memory and causes
abnormal operation of the components on the
motherboard. Focus on the circuit related to the memory
on the motherboard.
Solution: check the hardware such as memory, video card
first; if it shows that the hardware are all OK, then check
the circuit around the memory slot on motherboard
carefully; you may detect that the two pins connected
with the gold finger in the first memory slot are shorted
while the second memory slot is normal, then you may
know that there is short circuit in the first memory slot.
Remove the two pins to their original location with
tweezers carefully, insert the memory, reboot the system
and the system will be booted smoothly.